Top 8 Macy's Customer Service Complaints of 2016

Author: admin
Category: Business Blog


We see Macy's complaints from real customers each day, and have been accepting them since 2011. But no year saw more angry shoppers at this popular retailers than 2015. Here is a collection of the problems experienced by 8 real Macy's shoppers, and their experiences with customer service.

So far in 2015 we have seen more than 100 format complaints filed on our website against Macy's. This easily trumps the 20-30 we saw each year prior to that.

Have feedback? Share it in the comments below.

Complaint #1

I received a $2.00 statement after paying my balance in full.  I know this has to do with your revolving charge very small print that you send us. I don't get this from Talbot's! I have had an account since the early 1970's starting with G. Fox, transferring to Filene's, then finally Macy's.  Macy's is the only store I shop at in the Meriden, CT mall. Now I will have no reason to go there. I will cut up my two Macy credit cards (one under Peter, the other Helen). I'm sure my little account won't make much difference to you but will surely make me feel better! I will buy all my clothes at Talbots, other items from Kohl's, Target. and online!  In this day when box stores are loosing business you'd think customer value would be important! Goodbye Macy's! - Helen Allison

Complaint #2

This afternoon, at 3:06 pm (Saturday, Aug. 8, 2015)  I was shopping at your Macy's Suburban Square Store (Ardmore, PA), and I happened to pass by the bags department, as I was looking at the Coach bags on the glass shelves by the wall, I was standing 3 feet away, suddenly the whole piece of glass that's holding the bags collapsed and the glass was shuttered. What a traumatic and scary experience! None of your employees came up to see if I'm OK, I was shocked and shaking. One of your employees, quickly took a broom and swept away the debris of glasses. - Gloria Costo

Complaint #3

Due to Macy's decision to cut ties with Donald Trump, I feel that I have no choice but to cut ties with Macy's. It's not that I agree with everything he says, it's the fact that he should have the right to say what he thinks. Working with Martha Stewart is okay, but it's not okay to work with Donald Trump? I have no problem with you working with Martha Stewart, either. You buy and sell products made from slave labor and that's alright? It's hypocritical.  - Carol Caughey

Complaint #4

I buy all my women suits at the Arrowhead Town Center, Glendale, AZ and twice I had to return to the store, as they have left the store censors on my suits.  I will try to check my suits from now on, but it causes a problem as I have had to go back just to have them remove the censors from my suits. Thank you for hearing my complaint, I love the suits at Macy's and will continue to buy them there. - Nery Davilla

Complaint #5

My husband and I were shopping at your Hilo store in the costume jewelry department and we were interested in looking at something in the locked case. There were three girls behind the counter but none of them asked us if we needed help. When we asked for help they were annoyed and said we are on our lunch. One of the girls came over and showed us what we wanted to see but again did not show any interest in helping us. We made the purchase however if we had other choicesI would not have made the purchase. I then proceeded to call for your manager on duty but after several tries I gave up.

As a retail manager myself I was horrified that I had to leave a message to talk to somebody. I truly believe that customer service is the foundation for any retail store and I have to tell you, you have a ways to go in your Hilo location.I would hope that with this feedback you will go back and revisit expectations with your staff. I can tell you that I That I  have had much better experiences at your Hilo location. - Maggie Morgan

Complaint #6

Despite speaking with a representative and the rebate people a number of times, I have yet to see any rebate check for one of the multiple items I purchased for Christmas 2014. So this is how they pay for the fireworks show? I want to drive out to this rebate place in El Paso and find out where the checks are going, because I haven't seen one yet. The did waive a late fee when I was ONE day late. Here's my issue: Why say all over the place that there MAY be a late fee. I asked them to cite a single example of when they opted not to charge the fee? So WILL is the correct word. Finally, logging in at any given time, it will not show you a complete purchase history.

Today is 7.15.15, but I can only see a .pdf for June. Under recent transactions, it shows nothing for the last 3 weeks, and I want to see the fee for being one day late. If they can put it in the total, they can show it as a line item entry. I am owed over $100 in rebates. Pay it off, cut it up, use an AMEX. That's what you should do. See the fireworks show I am paying for pisses me off ever so slightly less, but not much. Still waiting for a call back from my online complaint follow up. I gave them 2 stars because someone did call back last time. They just didn't follow up or fix the issues. - Jeremy Conrad

Complaint #7

I am a Mexican American and Because you believe in supporting illegal Aliens coming over to kill the Innocent American People, and what I mean is Macys coming out against Donald Trump. I have decided to limit my shopping at Macy's. I see Macy's is against free speech. Donald Trump for President. I have spent over $2000 so far this year. - Bernie Martinez

Complaint #8

I made a purchase on 10/22 of some baby clothes which totaled $138.26.  I also had a 30% coupon to use.  On 10/23 four of the five items purchased were on sale.  I called to get the sale price.  I ended up with a credit of $40.79.  Your office emailed me that I would receive a credit of $7.43 which is the sales tax on the original order. Currently there are multiple charges on my checking account from Macy's which ended up being an overcharged of $111.77.  I called on October 24, 2015 to report the problem and (after waiting for 40 minutes) spoke with Natalie in customer service who told me that I would be charged twice for the same order until it was delivered which is crazy.  I asked, after getting no results from her, to speak with a supervisor. 

I thought I was being transferred to a supervisor but after waiting for 30 minutes I was transferred  back to customer service.  I ended up talking to 4 different people (no supervisor) that day with no results.  I am on a fixed income and cannot afford to give anyone $111.77. I need this problem resolved as soon as possible.  Please call me at 410.298.7361 if you should need more information and/or clarity to the information I have provided. Some of your customer service representatives need additional training based on the information I was given by all 4 representatives I spoke with. - Judy Marshall