Tawanda Grant -AAMCO-1717006369

We took my stepdaughter car into the Bear, De location for service. Within days of picking the car up it started having problems that were not what we originally took it in for. We contacted the location who said to bring it in. They provided the option of towing it back To their location. Now as it had not even been four days since the car was picked up that we started experiencing issues, we contacted the location because there is an expectation that the work performed is guaranteed and warrantied. Not once during the initial conversation did the location disclose that we would have to be responsible for the tow!!! Quite frankly, the car was being towed back to them days later because of additional problems experienced. So to be honest, why would we expect to have to pay for the tow???? The location doesn’t disclose until we come to pick up the vehicle that they have to pay a third party so we have to pay them! Wrong!! Again this was never disclosed!! Bad business! Bad customer service! The manager was super rude and over talked. They never even called and offered a half lame excuse as to why they were not answering the phone when we were calling to find out what was going on with the car. I need a return call or response immediately! I am not letting this go