Service aboard planes is stellar! But their support network, ESPECIALLY customer service •availabili...

Service aboard planes is stellar! But their support network, ESPECIALLY customer service •availability •return communication •live contact ,even a way to get direct feedback &help is practically Nonexistent!! I’ve never been at such a loss of how&who to contact for service failures. On a flight from LAX-NRT-SIN-MNL on Oct 20, 2025 Our luggage was left at 1 airport, 1 agent on the ground at our final destination (MNL) almost made it seem it was our fault we didn’t come to them sooner. (We approached immediately after bags did not appear!) At first, they said they had no idea. But soon after, saw records it was left in Singapore. All my wife’s clothes were there! She was without for 3 full days! That’s the soonest they were able to get it to us. No futher apologies; no attempt to communicate or compensate for our loss was made. We were told to talk with a Singapore desk at 1 of our return layovers. They said they couldn’t do anything regarding that, we’d have to write the Airline. I had already written an email shortly after it happened. The Airline acknowledged receiving it, but I have not heard ANYTHING since! Very frustrating, and leaves us feeling helplessly unheard! Again, we love the flying experience with Singapore Air, but the overall product of an Airline is NOT just the flight! The need a better available/ACCESSIBLE Customer Service avenue! We are most leery about using them for regular future flights now.