richard rogers-Geek Squad-1734186403

I purchased a pc from best buy 3 years ago and bought a full service contract. A few days ago I contacted the squad for a tuneup but they were unable to take over my pc. They suggested that I bring the pc into the brick,nj store. I told the store tech about the problem & he told me to pick it up the next day. When I arrived he told me he tuned up the pc but was unable to fix the problem about taking over the pc because he said it was too old and he could'nt help. He was lying. Just a few days prior I contacted Adbloc to get rid of unnecessary ads. They gave me a code number, I entered it in my pc and they took control. Now if Adbloc could achieve takeover, effortlessly, than why could'nt geek squad. I felt that he just wanted me to purchase a new computer. I was dissappointed in the lack of service I was not provided with & hope that you can provide me with better resolve. Richard Rogers (7328495098) 23 Kingfisher Way Whiting, NJ