Maryann Osukah-jetBlue-1716311075

JetBlue Airlines. I write to complain about the very poor customer service that I received aboard your flight in March and April 2024. I travelled JetBlue flight 2220 from London Heathrow to New York JFK on 26th March 2024. Flight time 07:25AM. I arrived New York JFK at about 12 noon. Was scheduled for JFK to Houston IAH for about 1:30 PM. With nothing delaying me but only very long queues through immigration and security to connect ny Houston flight, I got to the gate and the door was closed. I ran frantically, could not even do any toileting at the airport. Staff at gate said, the door is closed, that I had to get on another flight. I was directed to Jetblue customer service counter. Staff couldn't be of more help than to put me on their flight for the next day. It meant 24 hour wait. They only had that flight same time the next day. They said they had no alliance flight to put me on. I had to remain at the airport overnight for 24 hours. It was painful bend sleeping on the chairs. By the next day I had a flare up of sciatica and lower back pain. JetBlue could not offer me any assistance or comfort. I had mobility and functionality problems through my holiday. I got prescribed Tizanidine by a doctor to calm my pain. Whilst dealing with this, on my return journey on 24th of April, my flight which was to leave from Houston IAH flight 432 to Boston at 11:30 AM and then Boston to LHR at 17:48 PM same day was changed to Houston IAH to New York JFK flight 1882 departing 05:55PM with out notification sent to me. This flight arrived JFK at about 10:30 PM, and I again had to sleep on the chairs at the airport till the morning when I boarded flight 1107 to London Heathrow. I left home early about 6:30 AM To ensure that I was at the airport on time for my 11:30 flight on the 24th April. You can imagine the length of time I waited at the airport as a result of my unotified change. What was meant to be a fun holiday turned out a nightmare. It is not right.