laura grogan-Citibank-1714502110

my wife accidentally made a payment on her mom Citi accnt. her mom is deceased & the accnt is closed. $500 posted on 4/5, the payment was intended for our joint accnt. I have called three times, first I spoke with the Philippines , then to a manager who took all the info...date, amount, routing & bank account #. He put a temp credit of $500 on my accnt on 4/16, but removed it same day. I called again when I saw the credit was reversed, was told the case was closed. It is not. called again yesterday, gave all info again, routing , accnt, date, amount. was told may take weeks to be fixed. The payment was made in error, needs to be reversed, plus late charge, & f/c reversed. also if you look at her mom's account you can see that my wife made previous payments to her mom's accnt before she passed away. Pretty simple to fix, but given nothing but run around. her mom's accnt # is 4100 3905 2356 2078 Angeles Perez, date of death, 2/10/2023. home # 831 464 9066