Kathy Sorensen-Southwest Airlines-1722720653

I have 561,000 travel points with this company that I apparently can not use! A few months ago I tried to book a flight for one of my kids and found out my points were hacked. I called the company who assured me that I still had my points I just needed to send them a picture of my government issued ID. I had my passport out so I sent that. I thought everything was taken care of. I booked a flight for my daughter, her son, her friend and her 2 sons. Put in everything needed for an international flight all passport information. It took a long time! Get all the way through and it won’t take my payment. After 2 calls and an hour of hold time I finally talk to a human that said that my account was frozen because of possible hacking activity. I said no that I had sent my passport and that fixed it. She said I needed to send a picture of a government issued ID. I said what the hell do you think a passport is! There is a reason I fly any other airline than Southwest! I have since booked the group with United!