I have been paying for services not rendered for the past year with virgin mobile and have called th...

I have been paying for services not rendered for the past year with virgin mobile and have called them several times to resolve this issue but they are saying they wont reimburse me bc i never cancelled with them or called them regarding this matter. I have been with virgin for several yrs and payinv for my internet and phone pkus my younger sons internet and phone (billy edwards) and then about last april.2025 i added my middle son (jonathan edwards) to my acct and this is the son which never received the internet service even tho i made several calls to virgin regarding this issue. 1st time they told me to go to their store and get a new internet box, i took a $60 cab ride to their store and was told they were out of internet boxes. 2nd time virgin told me they would ship me an internet box and packing to return the broken internet box, this didnt hsppen either. 3rd time virgin said they wld send out a technician to fix my sons internet but this did not happen either. I finally told them i wld no longer pay for services which my son was not receiving and wanted to be reimbursed from.when we 1st opened his acct. I was told that they knew nothing of this issue bc i never called them and that they wld only reimburse one month bc i was only just now cancelling these services. They said they had no phone records of me calling them bc an AI takes the calls, bc i told them i wanted my phone records of the many times i called them. Can please help me resolve this issue and get my money back for services not rendered but which i paid for, for well over or close to a year. I sent you a copy of virgin sendung my son a notice to fix the internet, this was over a year ago so virgin definitely knew about this issue and was well aware of my complaints. I will try to find more info regarding this situation but when i got a new phone, all my phone vanished bc the phone employee did not wait for my old phone to transfer my data to my new phone so i lost a lot of info. This is another issue but i wont bring this into this matter. I just want my money back for paying for services for wgich my son never received and virgin was well aware of the problem. Sincerely, sharron edwards 226 787 6694