Diane R. Bizet-Tyer-DirecTV-1735844731

I had an appt for 12/26 I had to change it when I called the rep gave me 01/02/25 said techs only come to my area on Thursday's I said okay between 8-12 so My husband has been sitting home waiting and NO ONE SHOWS - its now 130 and I call the # I had to check on my appt and the agent said that the tech's don't work the day after a holiday if that's the case why was my first appt and second appt scheduled after a HOLIDAY between 8-12 He said he was sorry about the inconvenience. That is easier said than done since he is self employed and had to take the day off today 1/2/25 to wait on someone who didn't show nor did anyone call or email us to let us know. I am very upset that your agents would have let this scheduling issue happen - so the agent told me he could get someone to come on Saturday 1/4/25 I asked him how could that be when they only come it my area on THURSDAY's and not after A HOLIDAY!!!!! IF the agent knew that the tech's don't work the day after the HOLIDAY WHY WAS I BEING SCHEDULED FOR 12/26 and then again on 1/2/25 that doesn't make sense unless someone is telling FIBS !!!! I certainly hope that the tech shows up on SATURDAY JAN 4th between 8-12 since we are trying to get back into our house. I know that they are waiving the installing of the new cables in this service call is not costing me any out of pocket expense other than INCONVENIENCE. But I feel that I should get another ONE YEAR of a DISCOUNT on my Bill that is soon to Expire since this has truly been an inconvenence. My husband is a contractor and taking off a day of work cuts into our income highly!!!! So I hope that your company would consider offering me another year of the discount like I have now that is about to expire. Like a 45- 65 dollar a month discount on my bill since this TV Service is very expensive and I only am home to watch TV in the evenings from 7-10 before I go to bed