David Niver-Greyhound-1753029611

I was scheduled to ride form Newark NJ to Fort Wayne IN with change over in Pittsburgh PA Columbus OH and end at Fort Wayne IN. The first step of the trip the bus was late, not a problem. When we arrived in Pittsburgh everything went down hill fast. It was 11:55 pm what few employees that were still there were rude and condescending if you were white which didn't surprise m because nothing had change in the 10 years when I last was a victim of Greyhound. The next bus was scheduled to leave at 1:35 am which it did not. After an hour of no communication from any of the employees. Several of us called customer disservice and they said call back in 2 hrs. 2 hrs later we called back still no bus. After being hung up on twice by customer disservice I finely got someone that was helpful enough to change my ticket to 10:50 am. When the employees started showing up I made the mistake of asking what happened the bus that didn't show up. She screamed and hollered at me using foul language, told me it was not any of my business but when a black gentleman as the same question she told him she would look into it. When the bus did show up the driver was just as rude and condescending as the rest of the employees to everyone. Anyone that tried to ask a question he yelled at to step back and read their ticket. The last leg of the trip was a vast improvement over the Pittsburgh nightmare but that was because it was a different company. Barons bus company. To end this complaint I would rather hitch a ride with a stranger in a white van or walk before I would ever get on a Greyhound bus. You should also take the greyhound off the bus and put a bull dog with a bad attitude on the bus because they are slow and rude. Booking # 3271121435 July 17 and 18. Rate your experience should include no stars because one is to much for your company.