Daphne Shumate-BMW-1733441794

0
Posted on Dec 5, 2024By Daphne ShumateBMW
I spilled 1-2 oz of water into my cupholder area of my car and it completely shorted out the electronics in my car. I almost didn't make it to the side of the highway as my car had stated, "goodbye" and shut off. It then would not go into gear. We looked it up and there are >5000 complaints about the same design flaw and they will not honor or help fix it. I paid the $3000 to fix it and as I was driving it home from the repair shop, I heard 2 large pops that sounded like my tires blew. I pulled over to the side of the road and as I tried to change gears it started grinding very loud. I once again got to sit on the side of the road waiting for a tow truck. They towed it back to the dealership where it was found the axle and wheel carrier were damaged. I asked if they were going to pay for it as that was not anything I did. They have had my car now for 3 weeks and it is still not repaired. And I know they will not assist in paying for it or being accountable. I had another instance when I was moving from AK where I had service done, telling them we were moving and that it was to Arizona. They put the wrong weight oil in it and it boiled out and killed the filter on top of the engine. That was another $2000 that they would not take accountability for. I want BMW to own up to their mistakes and make it right. They are supposed to have an excellent product with excellent service as their high $$ product and service are supposed to prove. Which is not happening. Please help.

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