Charles Williams-O'Reilly Auto-1717278260

I had an extremely terrible experience at O'Reilly's store 5469. I thought you guys provided exceptional service, but the management here is horrendous. When I first approached the counter, the manager, Moise claimed that I hadn’t bought the part from his store, despite looking directly at the receipt. He then said the part was used, even though I had purchased it brand new and was returning it because my mechanic didn’t need it. The manager was unwilling to help, stating that if he processed the return, the cost would come out of his paycheck. I’m shocked that O'Reilly would deduct money from employee checks for returns. Moise a Haitian guy who was on the phone when I first walked in, seemed unprofessional and uninterested in helping. He didn’t apologize or show any remorse, and it felt like he just wanted me to leave with the part I was returning. There appear to be major issues at this store, and the staff doesn’t seem very professional. I hope someone can look into this matter, ensure the employees and upper management are held accountable, and make decisions based on facts rather than false assumptions.