XO Communications logo

XO Communications

1 complaints

Website

www.xo.com

Address

13865 Sunrise Valley Dr., Herndon, VA, 20171

Customer is experiencing significant difficulty reaching corporate customer service after submitting documentation for a dispute case. Despite providing proof of false information, they were told refunds are only issued for cancellations or delays, and they cannot get through to anyone to resolve the matter.

Generated 1 day ago

Common Issues

35% (0)
can't get trutalk to any bodydo not have a no
30% (0)
trying to contactcall them back3to5 days
25% (0)
refundfalse informationproved in my papers
10% (0)
paperworkfaxreceived

Complaints

XO Communications logo

Mary Ellen L. Baldwin

Dec 3, 2019
0

can't get tru to talk to any body . i just get told they do not have a no. i sent all the paperwork on case no 966 933 by fax which they said they received. but when i talked to someone in service they said you only refund on cancellations or delays not on false information which i proved in my papers i sent. com .

I was wrongly given information about my trip to Tenn by one of your employees an had to wait 5 hrs for the right time. Mary Ellen Baldwin