Matthew Stutin
I am a new customer & have had the service for about a month. I am on my 3rd router. For the 1st one, I couldn't access most of the options on the mobile app or via my computer. I got the 2nd one & the same issue, so I just kept it.
Then on 2/17 our inter went out & was not restored until today around noon. The Technician replaced the modem again because he stated that when I called for technical help over the weekend, that they changed some things on my router that they shouldn't have so he had to replace it again,.
3 routers in 4 weeks and no internet for almost 5 days. I would like a credit on my next bill. It is also very frustrating when you can't connect to someone in customer service that is actually in the US.
This is the 3rd email I have sent since Saturday, with not one…