Wells Fargo Mortgage

I started the mortgage loan process on 5/6/19, signed all required papers and faxed back 5/20/19.

Ever since then they keep adding things that they want and I fax back ASAP.

I was told by a MIchael McKinney that my file "looked good, shouldn't be an problem, everything is complete" on 6619, and that I would have an answer for a closing date on 6/11, not later than 6/12.

At 4:48PM I get a text from the person I am dealing with Jennifer Jones at the Brandon Branch in Florida that the underwriter wants another letter from employer regarding start date.

I have sent 4 letters regarding pending job in Ohio, the job is "pending" because I am not there to start.

I am told they need a new letter with the word "pending" removed, and a start date.

The 4th letter from employer stated I was to…

I have been trying to pay off my payoff quote for over a week .

I have been in the bank and talked to several people on the phone.

And they all told me something different.

They did not want to take my payment $974.

00 which was due in May.

So now my account is in default.

The last person I talked to then told me I have to pay taxes first before the payoff!

I thought the takes were paid!

I have been making payment for over 5 years now and they were part of the payment.

I was not properly notified that they had stopped paying the taxes!

Now I owe the government property taxes in the amount of almost $2000!!

I cant afford that right now!

So I'll probably lose my home of 50 years for 3000.

00 dollars!

They will not let me get a loan or anything.

And intrest keeps growing…

An amount was taken out of my savings account on 6/13/18 that was not authorized.

I filed a dispute to have it returned only to have Wells Fargo calling me and affecting my credit score to have it returned.

This is unacceptable and something that I have been dealing with for almost a year.

Sadly I obtained an attorney to help me but no one returns our calls.

Please help.

To whom this may concern, I would like to express my concerns and disbelief in your policies regarding escrow properties tax.

Approximately in 2017 I received a letter from the county assessor office stating that I owed property taxes .

I how ever was not surprised .due to a check I received in the mail from Wells Fargo approximately 2 months prior to the letter.

When I called Wells Fargo I was assured that it was a mistake on your part andI was owed a refund for over payment.

I then explained that I had 2 properties 1 for my house and 1 across the street for my water line.

The banker that I spoke with guaranteed me it was the banks mistake and the check was mine to keep.

After several phone calls about the taxes to Wells Fargo I was told that I in fact did owe the additional money…

I refinanced with Wells Fargo in 2006 and I have had Insurance with Met Life since I purchased the house in 1994.

But for some reason Wells Fargo has said I didn't have insurance and that they would take out insurance on the loan.

In 2006 I sent documentations of all sort to Wells Fargo for proof of Insurance and yet they continued to say I did not have any insurance.

They have been taking out insurance for the duration of the loan until a tree fell into my house back in July of this year.

After I filed a claim with Met-Life my insurance Investigator(Audrey Cerf) found out that I was paying two insurance companies.

I explained to Audrey what was going on and she got it straighten out were they discontinued the withdrawal of insurance.

They refunded to Met-Life the money that they had…

On 6/26 I began an application for a home equity line of credit.

I wanted to ensure I had a point of contact so while I had reached out previously online to inquire about a refinance option, I opted to use my local bank so I would have active communication.

I was working with one of your associates, Jason D Meiwes that left the company during the process.

Several weeks went past before anyone reached out to me to inform me of this change.

Adam J.

McMahon called me to inform me of the changes and that he would be helping me through the process.

He informed me there were documents needed but refused to email them to me since I was at work when I took the call.

He asked when I would be off work and he would call me after that time.

The phone never rang.

I went to the bank the…

On 9/11/2016 I made a mortgage payment to Wells Fargo for my monthly mortgage due online payment as I normally do.

I received the confirmation after the transaction was completed.

I then made a payment on my Wells Fargo credit card and also received a confirmation after my transaction was again completed.

In less than 24 hours Wells Fargo attempted to process another mortgage payment out of my account causing me an insufficient fund amount of 38.

50 which automatically came out of my primary bank account .

I went to the my local Wells Fargo Branch to show documentation that my payment had all ready been paid and taken out of my account .

I informed them that an error had been made on their side of the processing system.

The branch then called Wells Fargo mortgage to see if the issue…

They honestly need to get out of the mortgage sector.

When we purchased our ranch in Acton in March, I found out I was placed with them through the lender.

I expressed I did not want to be with Wells Fargo because they are so incompetent.

Part of the loan to get the best rate meant having a wells account.

Two months in they placed a deposit in somebody's account.

For anybody who has Wells Fargo.

When depositing a check.

Make them cash it and then deposit it.

Otherwise they hold a major portion of the funds for days before you have access to it.

I carry many times mutable of any check I deposit.

I figured this out when I did a recent deposit and questioned why they were withholding funds.

I can't wait until my refi has funded and I close the only account I have there.

At that…

On 25 July 2016, as part of a re-mortgage process, I submitted a Cashiers Check made out to Wells Fargo Mortgage in the amount of $400.

00 for the purpose of a Dwelling Appraisal to Wells Fargo Mortgage.

Agent processing my application is Mr.

Eric Lake.

On 11 August 2016, I emailed a Ms.

Amber Testa, CC Mr.

Lake withdrawing my application for a mortgage refinance.

At no time was an appraisal conducted, nor at anytime had I had contact with any appraiser.

I have on numerous occasions requested from Mr.

Lake that the check for the appraisal be returned, the last being 26 August 2016, and was informed by Mr.

Lake that such would be the case.

My bank as of today 31 August has informed me the check was cashed out on 29 July 2016.

Your assistance is required in the return of funds…

I began the process of a home equity line of credit on June 20, 2016.

I was told by Adam Gamboa and James Coca of Wells Fargo in Ft.

Collins, CO North College location that I should be approved in 4-6 weeks.

I applied for a loan to close on property almost 8 weeks away from June 20.

This was to be a short term loan as my tax situation dictated.

I was a Wachovia customer since 1992 and then Wells Fargo since 2008 after the purchase of Wachovia.

Jennifer R Houck was the person assigned to my loan.

She made the initial contact by phone and left a voicemail for me.

I returned her call and left a voice mail for her.

She did not return my call.

She is a poor communicator.

I emailed her and left voicemails for her on July 11, 2016 and July 22, 2016 asking her to call me.

She did not…

I have had a checking, savings, and business with two savings accounts connected to the business account for approximately 4 years.

I have used online banking for all of those years.

My computer works great for everything I do including complex programs as autocad and quick books.

But Wells fargo has has decided my software is too old and I have to spend $300 to upgrade to do online banking.

I have an account with one other bank and my online banking works fine there.

I had surgery 10 days ago and checked my account two days before that without a problem.

I will be out of work for 6 weeks to two months with no income who is going to pay to upgrade my perfectly well working computer that should be able to access my account.

This is frustrating and infuriating.

I cannot drive to the…

I am writing you in regards to the sloppy banking I am receiving at Wells Fargo.

First, no one has called me back whom said they would contact me back from the bank.

Second as usual the transfer I made to the Escrow account of my mortgage was again improperly applied, it was applied to the principal instead, and the figures for the escrow Analyses has never changed, after it took almost an act of congress to get a new analysis.

As always, Nothing is ever applied properly in the mortgage dept. this is why I quit making extra payments!!!

This is a ongoing problem that has persisted for a few years I know in the Mortgage Dept.

I have complained numerous times, to NO avail, and nothing is ever done to fix the issues.

The personnel seems to be very complacent and not interested in fixing…

I got a card at my wells fargo branch to contact Home Mortgage Consultant Z6071-010 in regard to how to apply for a home mortgage.

I called him right away and the phone not even rang.

I had a voice mail, I left a voice mail with my contact information and reason of my phone call, after like 3 ours I called him again and left another message.

He did not answer.

In the afternoon like round 5.

00 pm I called him again and finally he answered.

He was everything except professional, I answered his question and it seems like he was doing something else cause he went back to the same question even more than 2 times.

He was distract and not paying attention to my queries and he was using a rude and unprofessional way of speaking all the time.

I was very disappointed with his service…

My step son Ashley Battle who lives in Macon Georgia has been trying to purchase a foreclosed house in Juliette Georgia.

I've co signed a loan with him and are having major problems with David Boyd one of your employees who is supposed to be helping him.

The problem with Mr.

BOYD is his very poor customer service practices.

Which Is a direct reflection on Wells Fargo.

David has thrown up one road block after enougher.

Ashley has bent over backwards with everything to get in the house!

He was supposed to be closed and in the house tomorrow March 4th but David is once again dragging his feet.

Could you please rectify this situation today, so they can get in the house.

Please advise to what can be done today.

I have been a member of Wells Fargo Bank since 2011.

I enjoy the benefit of your many bank centers throughout the community.

I do not possess significant financial assets but I have been a steady, consistent and efficient customer.

There have been very few overdrafts that were not covered within the funds in my other accounts and overall I have endeavored to be a good customer.

As a means of improving my credit status,so I could qualify for needed financial assistance I applied for a secured credit card and a personal loan to cover a very necessary medical procedure.

I was denied both applications, despite stable employment ( school principal for 19 years), low debt load and confirming over $8000 p/month in secured income, but was still rejected.

My complaint is that the bank does…

I applied for an automobile loan on a 2004 Ford Focus Station Wagon with 28,910 original miles.

The sale was to be from an estate auction.

Your company ran my credit score and knocked it down 61 points in the process.

I told the loan officer that I lived in Spruce Head, Maine 04859 and was advised that the loan application could be sent to me overnight and was approved.

I didn't hear anything after two days and called to inquire why the application had not been sent and was then told that it could not be sent by mail.and that yes the loan was approved but I had to go 3 states over to Connecticut to sign for it In the mean time I lost 200.

00 that I put down to hold the vehicle while I sought financing.

The only reason I applied through Wells Fargo is that my Son has done an auto loan…

I have repeatedly tried to work with Jacqueline Shaun Kounkel at Private Mortgage Banking located at 9350 E Arapahoe, Greenwood Village, CO 80112.

Jacqueline is an incredibly offensive woman that shows no interest in answering any question regarding the loan process after she collects money for the interst lock payment.

I have been a business owner in Colorado since 1993.

I have worked with Well Fargo for all of these years and now am considering taking my business else where.

My business name is Kennedy Construction Inc.

When it comes to a persons attitude you know when your being disregard and disrespect.

Approximately, 5 months ago I opened a Wells Fargo checking and a savings account.

At the time, I was informed that since my home loan/mortgage and direct deposit payroll checks were affiliated with Wells Fargo Bank the monthly PMA Fee would be waived.

Periodically the PMA Fee of $30 is charged to my account.

I have spoken to Edmund and the Vice President Mr.

Solozae solozae@wellsfargo.com on numerous occasions as well as other staff members at the San Mateo branch regarding this matter.

They assured me that the error would be corrected.

No one at bank is able to offer a rational explanation as to how the money is credited back to my account as it does not appear on my statement.

I recently e-mail both requesting further assistance with this ongoing matter.

They have not replied to…

I have a Wells Fargo Mortgage, Savings Account and Checking Account.

Until I moved to Rockport Texas I was able to access both my savings and my checking accounts using my ATM card at my local branch.

The drive-up Bank ATM Machine in Rockport will not allow me to access my Savings account to make transfers without going into the branch during branch hours.

My online services limits the number of transfers I am allowed to make per month.

At times I make multiple transfers throughout the month and the limit of how many I can perform on line is most inconvenient.

I would normally be allowed to make as many transfers as I wish from local ATM but without access to my savings outside of business hours I am handcuffed.

Therefore I am limited to bank hours for transactions when I work miles…

We were declined for a mortgage modification by Wells Fargo Home Mortgage (WFHM) (even though I understand they received something on the order of $50 Billion of taxpayers' money for this purpose) so we just refinanced to a lower rate.

We were glad to get away from WFHM but the mortgage got sold back to them.

WFHM then increased our payments in short order, citing a need for increased impounds.

After a snit over a payment in the old amount, the VA made Wells Fargo Home Mortgage reduce the payment amount.

They've increased it again.

We get cut off from their email notification system which is followed by another payment increase and an attempt to reposes our home (even though we never make a late payment).

We complained to the BBB and now we get several calls a month from this very…

Twice we have been through the process to refinance our mortgage with Wells Fargo for which we are paying 7.

25% for the last 13+ years.

Twice we have been turned down which has led to considerable expense with House valuation surveys etc.

The Wells Fargo staff are aggressive almost to the point of threatening with ridiculous deadlines being sent out.

We can only assume they are paid on a commission basis which encourages this bad behavior.

We feel Wells Fargo are in Bad Practice and obviously are to large a company to care about their smaller customers.

We have sent a number of e mails to the individuals who handled our application since it was turned down with only a very short curt letter, neither of them have replied.

I have their names but will keep them on file and not place…

On Monday, 6/29, I called Wells Fargo Hm Mtg. to inquire about a payment made to the Equity Line for the month of June that had not been credited to (the account # had been used for years).

After being transferred to 7 different representatives, and on the phone for 1-hour and 9 minutes, I spoke to a person named Chris who stated that my payment was late and as of the next day, 6/30/15, I would have a 60 day late, stating that the account had reached the end of the "draw period" and the $350.

00 paid monthly persistently, for years was underpaid the following months of 2015 and payment should have reflected as follows: March $516.

80, April $489.

04, May 514.

84, and June $514.

72, which caused the account to get a 30 day late.

I explained to Chris that no correspondence had been…

My husband has been trying to get a modification to his home loan due to unemployment.

He has submitted all the required documents, once he send those documents back he receives another notice saying he needs this or that.

Your company received money from the federal government during the bailout; however Wells Fargo corporate is making it very difficult for the customer to receive that same bailout.

I'm embarrassed by the level of support he has received from your company.

I would actually rate their service as negative stars - I have both a traditional and roth ira set up - back in January of 2015 my new financial advisor began the process of moving both accounts over to a new platform.

After several rejected distribution requests with lack of any information as to what was wrong on the forms, my advisor and I called First Clearing who is the holder of the money.

They cannot talk to the account holder - only the financial advisor?

What...is this not my money.

So, the lady at First Clearing told my advisor that he had the wrong boxes check, we re-submitted all of the forms again (4th time) and it was still denied because we didn't specify "full distribution" or "partial distribution" of funds which the lady never specified - AND I only found that out…

I have/had a condo in Delray Beach Florida.

Do I still own it?

I do not know as Wells Fargo representatives change weekly, and I can never get the same individual to assist me with inquiries.

Palm Beach Property records still show me as the owner.

In February 2014, I began the process for a short sale of the condo I own which had/has a first and second mortgage with Wells Fargo.

Total mortgages were $118K.

Short sale was for $55K (cash buyer).

The realtor, and short sale attorney both were in Florida and were never able to meet Wells Fargo's demands and always had yet another document request which I, living in NY, met in a timely manner (within 24 hours of every request).

Wells Fargo refuses to do business via email and that includes contact with the representatives of record.…