VRBO.com

I rented a house in Cleveland Ohio on 8/5/2021. Address 12816 Garland ave. Cleveland Ohio 44105. Owner is Elijah Schreiber. The property was not as listed and had many problems.

First upon arrival, the stench of the house was awful. The carpeting was filthy, queen beds sheets were not washed and cigarette burns were found on sheets and mattress along with large urine stain on mattress. Each AC vent was blocked by oversized curtains and when moving couch to find outlet, I found old candy, food, clumps of hair, paper wrappers, and DEAD bugs, all of this under every piece of furniture. Every room needed vacuumed.

After vacuuming each room, vacuum was full and needed emptied. Counters needed washed and scrubbed. Cots were in bedroom instead of stated twin beds. Not one window had a working…

I rented a unit at 849 Glades Rd in Gatlinburg TN (Unit 3E) from july 26th through 30th. On July 27th at 5:21 pm I contacted the owner of the unit because the kitchen sink fell through the kitchen counter while I was washing dishes.

It was an undermount sink and had no support other than adhesive holding it in place. The owner seemed to know exactly what the problem was and stated that they must have attached the sink with "chewing gum". By 5:50 my group had cleaned all the water up from the floor in the kitchen.

We had used literally every towel that we had with us, including 6 of our own personal beach towels. I texted the owner a picture of our pile of towels and explained that they were all dirty (very dirty actually which I did point out - we had no idea that the floors were filthy…

We are paying top dollar but so far disappointed. Freezer is a mess an not usable. No cable TV. No internet. Both were promised. Rude way to treat paying customers with not a single roll of toilet paper in site!

How can I get landlord to return calls?

The house is nothing close of what is posted. First,the owner lives here. They left the belongs , they do not have a coffee maker. The do not have a smart lock so I spent 2 hours trying to get in with my 6 family members I am asking for a refund and I want to go back to Miami ASAP.

The table picture is for 4 people it only has 3 chairs. The fridge is full with the landlord groceries. The place is am studio it doesn't have a patio as it shows in the picture. Please do not let this to happen 5o a family on special people like me which only get 2 weeks vacation I am a nurse I am not having good times

I rented a home thru VRBO on JUly 8th 2021 and the host immediately canceled. It has been an absolute nightmare trying to get my money back The host says vrbo has to refund,vrbo says host has to refund!!! It is now July 22nd and I am VERY mad.

I finally just put in a dispute with my bank and Ill let them deal with ya'll

My wife pre paid this property Sarasota for about a month half they just emailed us to say they cancel us now what piss me off is you did that a week before we going to the vacation rental . Now we have a week before we off work and gotta find something else . No they did tell us why either now make me wonder are they racist or what!!!!!

We chose a property based on pictures and false advertising. The place was a dump and cost about $400 per night. VRBO gas ignored our request for assistance or any partial refund.

Our house was terrible. Nothing that was promised was there. Washer and Dryer did not work. No internet access. Toilet leaked. Heat did not work and bedroom number 1 had no box spring with only a mattress on the floor.

Tried to contact the owner to no avail. The "property manager" who is just a friend of the owner was on charge of the resident while the owner was "away". House smelled musty to the point that we had to buy spray and candles to mask the smell.

Must horrible experience I have ever had to deal with. I deserve a refund or at least half my money back as we did stay in the house but only because we had paid for it and could not afford anything else at this last minute.

Will never use Vrbo or this host again

If I could choose zero stars, I would. "Book with Confidence" HA! On March 3rd, we booked a family vacation in Daytona Beach, FL for June 17-21, 2021. It was a 2 bedroom condo in a resort. On June 9th, the property management company (Resort Rental Pros) cancelled.

Stated that they couldn't verify with the owner (If they are managing the property, why do they need to contact the owner). I know, that's not Vrbo's fault. BUT, then I contacted Vrbo regarding the Book with Confidence Guarantee because our host cancelled well within the 30 days allowed...

they only gave us 7 days notice. Vrbo said absolutely, they were going to help us find another place to stay, we had paid just over $1500 and they were willing to match that if they had to. They were going to find us an equivalent or better…

I had a reservation scheduled and the property owner cancelled last minute. I called customer service to try and get assistance due to the book with confidence and I was treated poorly by a agent named Sam, she wouldn't let me finish my sentences, she assumed she knew what I was talking about and interrupted me.

Basically told me I was out of luck she couldn't help me find another property and would send me an email with suggested properties. I wanted to speak to her supervisor and told me to hang up and call again.

I was on the line for over an hour. I am using roaming minutes from Mexico to speak to this woman and was treated like garbage.

My rental pappy's place HM-DRMZOB Pickens SC was declined. Owner never even responded to any messages. I believe it was because of my guide dog. I was honest and said 1) I'm traveling with a guide and 2) my son who lived nearby would stop by but not stay the night.

I like to be honest. When there was no response, I sent a message to ask if there was a problem. I received no response. I was paying in full and bought damage insurance. Since she will not reply, I assume it is because of my dog.

She is not a pet! She is medical equipment. I believe this goes against VRBO policy and ADA and I would like to lodge a complaint. If asked, I could have provided references. Even though it isn't legal to ask, I would have put her mind at ease that I clean up after my guide and she is very well…

Our stay was horrible the rooms were in a basement with no windows to the ocean. It appeared that it had been wet and moldy. The bathroom was not clean and the lock / key did not work. Ceiling stained just a mess I have pictures Our bed was broken with the box spring on the floor. Just a mess.

How do I ask for refund. Additional photos on request

I booked the property a day ahead because I would need an early arrival that wouldn't be possible any other way. Upon arrival we found urine still in one of the toilets, the kitchen counters had food stains that I cleaned, the floors were dirty so we swept them, the dining room blinds are dirty, and dead bugs all over the bedroom floor upstairs.

Given all of this we didn't feel comfortable sleeping in the beds so we only stayed part of the day until we found another place. I text the property owner to tell him. At first he asked what he could do to make it right but never responded after that.

I even held my review to give him such a chance knowing that sometimes things happen and if he hired a 3rd party cleaning crew he may not have known. Will never do this again. I would like at least…

Good morning, I thought you should know at 1:30 AM last night, after an entire day of yelling and screaming at your rental property, I finally had to call the police to go to your property to get the screaming to stop.

Apparently, your renters think because they left their home state, they also left planet earth and all common decency is out the window while they are at your house.

While we love fun too (which is why we all live here and work here full time, and had to be up at 6 AM for work) screaming until the wee hours of the morning is simply not okay.

Please keep in mind, I am several doors down and it still kept us awake - all doors and windows closed.

My hope is you’ll vet your renters better and provide clearer expectations on normal human courtesy.

Thanks

I booked my reservation approx. 2 months prior to the trip. One day before I received an email saying the reservation was cancelled. I contacted vrbo. After 4 hours of communication I was told they would book another rental on my behalf.

One day before the 2nd reservation, vrbo messaged me that they double booked and cancelled my reservation. “They didn’t see my payment”. I then booked again. I wish I could make this up at this point. 6 hours of time speaking and emailing with customer service.

My original rooms booked are not available and the backup is not nearly as prestigious as I originally purchased. I have not been able to enjoy my vacation thus far. This is unacceptable.

To the CEO, VRBO

My husband, Paul Cox booked and paid for apartment 1138 Cathcart Road 0/1 Glasgow G42 9EG on 21/05. We were contacted by the owner and told it was unavailable! In brief, despite contacting the owner and customer service immediately at VRBO he to ‘chase’ a refund for more than 3 weeks, which we FINALLY received (in 2 parts) post return of our original booked dates. As a consequence, apart from the anxiety of not being fully recompensed, we had to rebook another property at great inconvenience and additional cost to ourselves. This is totally unacceptable. The apartment is STILL being advertised as being available on your website! We are regular visitors to Glasgow (and senior citizens) and this property would have been ideal for us. I await your reply and explanation of…

VRBO has appallingly poor service! I generally do not have the time or energy to write such reviews regarding my experience with a company, but my experience with VRBO has been egregious that I feel compelled to share my experience as I have wasted countless hours during my workday to speak with a company where the people are not doing the job that they promise.

21 through VRBO this past December of 2020. Due to getting covid, we were unable to travel and unfortunately had to cancel our vacation- which was supposed to be the highlight to our awful year filled with grief and loss due to Covid.

The property owner, James (Property ID: 640485) of Black Rock Rentals in Kaanapali, Lahaina, Hawaii, stated he would not give us a refund but would give us a…

We rented a nice 3 bedroom beach house in Dewey Beach, DE. from May 29 to June 5th.

While walking with my dog on May 31st, I was struck by a car as it was backing up. My injuries were enough to require a visit to the Emergency Room near us. I am 80 years old.

I cant get through to VRBO by phone. Your service is not professional.

I want to make a claim on the Insurance I purchased for losing most of our week (5 days out of 7days) due to disability. I am still laid up. and Please call me to handle this matter.

Edward J. Thompson, 717 253 4101, My travel protection Policy is # 21062Z2946, the Property #912610.

Property address is 25 Saulsbury Street , Dewey Beach, DE

My reservation HA-2CJGF2 was canceled 10 days before the check-in date. I contacted the host and this was his answer" I'm very sorry, I assure you it was not an error on our end. " I have contacted customer services and wait 30 min on hold for a person to answer.

Cherry answered and try to find houses for me. She sent me a new link where the first house in the link was the same house that I had booked and I received the cancellation notice today. She stayed with me for 2 hours, most of it on hold while she was searching.

She found some houses that were too expensive and I could not afford(ID # 1769704) approximately 3k per night and (ID # 1286128) approximately 1k per night. I asked to speak to the supervisor, she told me the supervisor was in a meeting and could not give me the name.…

VRBO should really inspect homes before being listed them on their site. Our recent "stay" - for about 15 minutes - was at Oak River Company Farmhouse reservation ID: HA-GLB18B, property owned by Mitzi Galason, Kathleen, Georgia, May 24-30, 2021.

This house has some SERIOUS safety issues: Front porch steps rotting (one is about to give way), there is some sort of hole in the driveway at least a foot deep with maybe a sump pump in it - over a foot wide - with no covering over it), the light bulb over the stove in the kitchen is almost hanging, the air conditioner making a LOUD noise when running (no way could one sleep through that noise) and we couldn't turn the thermostat below 78 degrees, a DIRTY chair she has in her enclosed porch area, the cupboards are greasy and grimy, by the…

My complaint is about stargazer pines hideaway cabin in plain, leavenworth... It was all going well until we left and got a message from the owner stating we had more people in the home then we stared which is true we said 2 adults cause it was just for my wife and I..

but her sister was supposed to be watching our 3 children ages 3,5,and 6 but she tested positive for covid 2 hours before we went to drop them off so plans changed and we had to bring them so that is 5 people in total... But then I was told I had a dog with me as well that left hair all over the home and furniture and also poop inside the house in a couple different locations...

Then was prompted to pay an additional charge of $122 for that and they automatically took it out of my account...

VRBO is next to impossible to get ahold of. I list on multiple sites and am considering dropping VRBO because of awful customer service. AirBnB is way better!!!

I booked a condo in Luau Towers Sandestin, online. Reservation number 660850. The add clearly states the home sleeps 10. I booked the reservation. After which, I received a rental agreement. Subsequent emails buried a detail under a drop down box which states that only 8 of my guests can use the pool??? AFTER I BOOKED!!!

Entrance to the pool requires an arm band. The rental company will only provide 8 for the 10 guests. No where in the ad or the rental agreement does it state that 2 of the 10 people cant use the pool.

I have stayed here before, never had an issue. If this False and Deceptive Ad and Business practice is not rectified by 27th of June, 2021 I will contact an attorney, state attorney general, corporate for VRBO and Turnkey, and every major Review Site available.…

Steve Sedgwick of VRBO in Poipu, Koloa, Hawaii, United States of America Property ID: 88191 advertises on VRBO, and then has interested parties send the money directly into his account sideswiping VRBO. He does not follow good business practices.

Also the house IS NOT as described. It's dirty, it has rotted damp carpets, horrible cat damaged furniture, dusty, mildew on ceilings, hair clumps stuck under the doors, rotted bathroom rugs, dirt and food in the drawers, and cock roaches galore.

I would never ever recommend this property to anyone. The view? It is of telephone wires and a house with 2 hand painted camouflage cars in the grass, not the beautiful ocean as he depicts. Horrible and deplorable to say the least.

We can't leave a review because he was smart in having us go directly…

I booked a place with vrbo for May 21 - 23 back in late March. My daughter broke her foot and I contacted the property manager to cancel April 29. A few days later she reached out and said she was having trouble canceling and said to call vrbo directly to cancel.

I called and they said they needed to reach out to the property manager to confirm and would provide them instructions to cancel, i was given reference # 31530354. I waiter about 5 days, nothing, still not cancelled. I called back and they tried to tell me the same thing, I asked why as the renter do I not have any rights?

I have done my part to cancel and need my money back. I asked for a manager, they sent me to someone else, I don't remember the department and they said they escalated it to tech support because there was…

I had a reservation for a property in Orlando Florida Jul 31 - Aug 7. I have made 2 payments toward this property and last week when I logged into VRBO to make my final payment is shows my reservation as Cancelled and Deleted.

I spoke to 2 different people on 5/14/21 who told me there was a technical glitsch and they sent a ticket to Tech Support and escalated it and that someone would contact me withing 48-72 hours. I have yet to get a response.

I called again today and they can only tell me the same thing. I spoke to the owner of the property that said this issue occurred on 5/7/21 when he was notified 54 of his revervations were cancelled. He is getting the same run around from VRBO as well.

I have asked to speak to a supervisor and conveniently there is never one available. Surely a…

Horrendous customer service. Takes 40-50 minutes to get someone then you are told you are in the wrong department. No has authority to really help you. Same issue week after week and never solved. No way to escalate, talk to a supervisor or someone that really cares. As an owner/host I am appalled by the customer service and how the company is run. So many scammers trying to book - all lths compared to Airbnb with fantastic customer service and no issues ever.

I am surprised how this business is allowed to run and runs.

I have not received my refund for a holiday I booked last year Deposit paid 686.04 euro Reservation ID HA-8M1SYS Kind regards Catherine Counihan

Resident id #HA-21BW0K / property id 1410482 I rented a cabin through your service. I put in the filters of what i wanted and paid in full 4/24/21 I got 4 emails from your company about my stay and how great it was going to be, you told me we could park a car in the garage and

cars in the drive way, gave me the code to get in the door This was a vacation for me and my family. all of sudden i am getting emails from VRBO asking how many people would be there and how many cars would be there and am i having a party.

Then they tell me owner has canceled my stay because of the amount of people and cars 2 days before our trip 5/14/21 , after they canceled me if you go to your site and set the filters up the way i originally put them in, that cabin is available for those dates i had booked it.…

VRBO sucks! They took 2k out of my bank account without authorization after a guest just didn’t show up for their reservation. She claims fraud was committed on her account. Give me a break! So not only was I not able to book a new reservation but VRBO took her side without even consulting me. I’m canceling my account!

Due to COVID mandate to stay at home, the property owner asked me to cancel the reservation one day before it was to start, but before I did I contacted VRBO customer service to confirm if the processing fees would be refunded due to the circumstances and they said yes as long as the property owner initiated the refund on their said through their system, so I explained this to the owner but she didn’t do it this way but

rather sent me an e-Transfer of what I paid minus the admin fees that VRBO charged me and minus the fee the VRBO charged her. I explained this was not fair because she decided to cancel due to the risk of getting fine by the Province of Ontario but she refused to take ownership of her portion of the VRBO admin fee and

was unwilling to process the refund properly through…

I Booked a trip on 4/30 and then we cancelled it 20-30 minutes later because we realized it only had1 bathroom for 6 women. We tried to contact the host but we are now being told that we will only get 1/2 the money back since the proposed trip is less than 60 days from now. Well when we booked it, it was less than 60 days from the proposed date so I cannot believe that we will lose half of my vacation payment within a couple of hours.

I booked a house in the Kansas City area for use in March of 2020 and because of COVID restrictions placed by their state we were unable to use it. I let the owner know as soon as possible and after months of non communication he decided to refund us $300 of the $900 he had already collected from us. No way to let anyone know of my dissatisfaction.

Fast forward to March 2021 and after some last minute rescheduling due to a record breaking storm in Denver CO, we booked another property for a ski trip with out of state family. $1000. Their flight was unexpectedly canceled and we could not continue the trip. I had purchased insurance through VRBO's site using Generali. Today found out that Generali has denied the claim. Said the "circumstances were foreseeable". Wow! I wish all canceled…

Early last year we booked a beach home for our 50th wedding anniversary in June. Our three children and their families made arrangements to be with us. It was VRBO property 66672. 8 days before our arrival we were informed they had double booked and we were being cancelled.

They offered us the next week at a "deep discount". We tried to rearrange but with so many people and jobs and such we couldn't shift. So we asked if they would apply the "deep discount" (as yet unspecified) to this year, since there was nothing left that year.

They said they would be glad to. After consulting with the family we told them when we wanted to come and asked what the discount would be. They said those dates were available and they would get back to us.

, We didn't hear anything for about 10 days until i…

My husband had rented a property on VRBO for August 2021. Due to unfortunately circumstances, we had to cancel. )stating thank you for contacting us with a case number. Issue is, we hadn't contacted VRBO. My husband called immediately as he thought there was a security breach.

He was assured that we had received that because we had cancelled our reservation. Moments after my husband hung up, he received another e-mail with a case number. So, obviously someone had also called that morning or we wouldn't have received the first e-mail.

I called VRBO and spoke with rep. Sheriann at VRBO. Sheriann asked for the reservation number which I didn't have on hand but I did have the case number. Sheriann asked me for my husband's name and his e-mail address and MY contact number( not my husbands).…

Rented a house and spent $5000/ week. I called VRBO because the house central air makes the house smells like a trash can. The next door neighbors keep spying on us. I wanted to vacation, but this stay has turned out to be anything but relaxing.

Their response was that they can’t do anything. They only receive $190 for listing it. I have to go figure things out with the property manager. Same property manager who told me trash smell to dog per smell in the house was progress.

I attempted to enter the site on April 15 to respond to a potential renter’s request. Three codes were sent and each time an error message came up and I was blocked. Customer service told me this would be fixed within 48 hours but exactly the same thing happened again when I tried today (18/4) and the company service person was unable to tell me what the problem is or when it might be fixed.

I am therefore unable to enter the site and respond to a potential customer which means it is likely that this business will be lost. This is totally unacceptable and I must ask for an urgent reponse as to when this will be fixed and I will have no option but to take the house down off the site and warn other owners who might suffer from the same problem. Thank you. Martin Neild

still not resolve. I’m on hold for at least 45 min before getting a rep. Twice I’ve been disconnected. Their accents are heavy at times and I can’t understand. I want to cancel a rental. The owner is fine with it but VRBO blames the owner and the owner blames VRBO.

I want contact from someone who can resolve this! Awful way to run a business

Not cleaned sufficient. Not disinfected as indicated on check list Cleaned by two young girls with no supervision. Appeared to be 16 and 10/11. We know because we were there. Not sure if that is even legal. Could not possibly clean all they say. Floors not vacuumed.

No dish rags/towels, no beach umbrella, no beach chairs as show. (they were broke ). Kevin did get us dish rags and umbrella. Would like a cleaning refund. Went to store to spray disinfectant and wipe down surfaces/handles myself. Will have to purchase beach chairs.

Can not believe this had a high rating. Almost stick to the carpeting.

After a host filed a bogus damage report that was NOT substantiated AND not verified. VRBO is making us jump though hoops to get our deposit back. ON hold for hours. different answers every time. We were told VRBO had money and that host had until a certain day to respond to our dispute.

She sent nothing to back up claim, removed house from VRBO. NOW they are saying she has to REIMburse them and they send to us. WHAT? They ask for my picture ID, yea ... I don't think so. In addition, not one person can answer the question about the damage insurance I took out through VRBO.

Why wasn't a claim filed there? Oh I know because it's bogus. Crumbs in kitchen and popcorn under coach ARE not damages. We paid a 250 cleaning fee in addition to all else.

I PUT A MESSAGE ON THE VRBO APP IN MY ACCOUNT. I CHATTED WITH 2 REPS TODAY, CHASE AND SUSAN. BOTH ENDED THE CHAT PREMATURELY. I GUESS THEY DID NOT WANT TO HELP. ON THE SATURDAY WE WERE TO CHECK IN I CALLED THE OFFICE AROUND 4:30 TO SEE IF WE WERE GOING TO BE ABLE TO GET IN AT 5 AND WAS TOLD THEY WILL CHECK WITH INSPECTOR AND GET BACK TO ME.

WE DROVE OVER TO THE HOUSE ABOUT 15-20 MINUTES LATER AND THERE WERE NO CARS THERE AND NO ANSWER AT THE DOOR. I CALLED THE OFC AND LEFT A MESSAGE. I GOT A TEXT AT 4:58 PM ADVSG THE INSPECTOR IS AT THE HOUSE DOING THE FINAL CHECK.

I WROTE BACK ADVSG NO ONE IS AT THE HOUSE BESIDES ME AND MY SPOUSE. I WAS THEN TOLD THEY WERE GOING TO DOUBLE CHECK AND AT 5:03 WAS TOLD WE COULD ENTER. HOUSE IS IN GREAT LOCATION AND WELL APPOINTED.

HOWEVER THE CLEANING WAS…

I am disgusted with VRBO!!! And very angry!! I had booked a house in Puerto Vallarta from Dec 24 to Jan 3. I sent a 4600(USD) deposit. Got a confirmation email to confirm the reservation. THEN we went to look at the property again and the link said ‘property has been removed at owner request.

When I called VRBO they said not to worry owner was doing maintenance and it would be back up soon. Sure enough it was back up alright!!! The a-hole had put it back up at a way higher price AND the dates I had booked showed up as available!!! WTF???

AND - the property number was different!!! Unbelievable!!! Over a week I probably sat on the phone ( mostly on hold) trying to get somewhere for about 8 hours!! And got NOWHERE!!! After the many hours I realized I wouldn’t deal with VRBO ever again - so…

I am retired and recently went to your site to book the entire month of March 2022 for Fort Myers. My wife and I spent hours reviewing options. Here is a list of all the things your company failed us on. 1.

Three properties showed available but when we tried to reserve the owners told us that the properties were not available. This wasn't due to simultaneous bookings. It was due to a lack of policy by VBRO to make sure that owners remove their properties when they are deciding what to do or when they may have a future booking they want to stay available for. 2.

I tried to contact your customer service for assistance and via chat and the chat showed a 5 min. wait on every chat I attempted. The first two chats made me wait for over 15 mins each and then disconnected me.

In the final chat,…

VRBO received our full amount of refund monies and then helped themselves to $75.00 instead of returning the full amount. The mandatory $75 fee is no where listed anywhere. Trying to contact VRBO is impossible in any way.

Keep your records and file with your credit card company a dispute. Using any other service is better then this.

Please explain the process. I am new to VRBO and both properties within 24 hours were unavailable. One said there was something wrong with the computer system and the other never responded. I feel like this process is a joke.

One is Bobby Cox and the other is Jim and Judy Luger. Colleen

If I could give a "0" I would. I rent a home, that we really like, only to have it cancelled by you 5 hours later. Apparently, the property manager told you (VRBO), that you cannot rent that property over a year out. We booked for April of 2022. But you all put it on there, we paid for everything, it went through and then the rug was yanked. You need to better know what is going on. In addition, I look today, and that property is still listed as being available for my dates of travel. What the hell is going on? You need to date limit that home. That is ridiculous that you are not following the property managers rules. Get that home off the site for the dates beyond a year.

https://www.vrbo.com/1001135?adultsCount=5&arrival=2022-04-20&departure=2022-04-25&unitId=1549076

My property manager charged 75 for incidentals, stating the dishwasher was not run, trash was not taken out and a sheet was soaked in urine. She also claimed that 3 box springs were broken. She contacted me 2 days after I checked out to notify me of the additional cleaning charge.

We did not break the box springs. She claims the kids jumped on the bed and broke them. This is impossible. The girls didn't have enough head room to stand straight up let alone jump on the beds. If taking out the trash, starting the dishwasher, and cleaning the linen was a requirement, this should have been spelled out in the contract.

She charged me an extra $75 dollars for frivolous claims from her cleaning crew. If I paid 85 dollar cleaning fee at booking for them to clean, I shouldn't be expected to clean…

CASE #28498872 LOOOOONG STORY SHORT. 78) SENT TO ME BY THE PROPERTY OWNER BECAUSE OF HOW DIRTY THE PLACE WAS. VRBO REPRESENTATIVE, SHAI, TOLD ME ON 8/13/20 I WOULD NOT BE BILLED ANY FEELS BY VRBO, BUT THAT HAS NOT BEEN THE CASE.

I KNOW $27 IS NOT MUCH BUT I AM SOOOO ANGRY AFTER THE HELL I'VE GONE THROUGH THAT I WILL SPEND "ANY" AMOUNT OF MONEY AND TIME TO GET MY $27; I AM NOT THREATENING VRBO, JUST STATING A FACT! VRBO WON'T LET ME SPEAK TO A SUPERVISOR WITH FINANCIAL AUTHORITY; THEY JUST TELL ME THEY WILL CALL ME-IT HAS BEEN 48HRS NOW, 5 CASE NUMBERS AND AT LEAST FOUR HOURS OF MY TIME IN MULTIPLE CONVERSATIONS.

I WILL NEVER AGAIN USE VRBO AND I WILL TELL THIS STORY TO EVERYONE I TALK TO. SHAME ON VRBO!!!! :( LES MALAKIAN 209)702-1229

After our party had driven 9 hrs I had to call Erik to get key info. He did not initiate calling me. A maintenance man was at the house when we arrived, prior to getting the key, so we observed the house had NOT been cleaned and Erik had told us it was ready. I had to argue with Tahoe Keys, Claudia, to find us another house. Again, another trip to get new key. Our party had 4 young children and to say I was frustrated is an understatement. The air conditioner in the new house did not work. I am requesting key deposit, cleaning fee and rental fee.

If I need to pursue litigation I will

Case number 28498872 I have spent hours(no exaggeration) on the phone trying to get this issue resolved. The property owner tells me one thing and your people another. 7% by your representative Shai on 8/13/20. 78 to forward to me, but you took out the fee. 7% back ASAP.

The property owner owes me no money, but you do. PLEASE send it yesterday. I thank you in advance for your help!! com