US Bank Complaints Continued... (Page 2)

I requested assistance from US Bank with an issue with one of their investors that has shown fraudulent activity. I sent the documents to US Bank official and they indicated that it was nothing they could do because they were on the TRUSTEE to the investor. However it seems odd that as a TRUSTEE you would think that word means something. If a customer tells US Bank that one their clients has been conducting fraudulent activities and they do nothing about it and act as if they are not part of the activities. I just alerted them and they refuse to make correction. As the Trustee I am holding US Bank accountable to the activities of their clients because they are allowing it which makes them part of it. FRAUD is FRAUD and falsifying documents is FRAUD.

I will be filing further complaints with the proper authorities to resolve the issue

Treated rudely and unprofessionally by a branch manager at Shea and Tatum, Phoenix. When I gave him a 1* on Google the bank closed my two perfect-pay credit cards, my checking account, and my savings account. When I complained to a government agency they sent me a form letter saying they could close accounts "with or without any reason". This bank is malicious in obtaining retribution against good customers instead of taking corrective action.
Many of their employees agreed with my position and asked me to send a letter about my experience directly to the bank. They acknowledged receipt yet they never responded to the letter or my repeated queries.

As a formerly loyal customer with 6-figure accounts, let me tell you why i am taking my money elsewhere and
why U.S. Bank SUCKS:

They will randomly LOCK you out of your account and deny normal card transactions(i.e., for the same amount as usual from the same account, at the same old ATM, store etc.) for NO APPARENT REASON at all! This means there was plenty of $$ in the account, nothing unusual or suspicious going on at all.
They will screw you over like this REpeatedly(this has already happened 4x in the past year)
making it time to divest from this dysfunctional, faceless, unaccountable institution...

They will offer no explanation or apology whatsoever...
If you visit your local branch, the management will proceed to demonstrate that they have NO CLUE how their own automation works, or why it continually generates HAIR-TRIGGER LOCKouts of good customers...

If you value control over YOUR MONEY and don't take kindly to being HELD UP by the Banksters-
DO NOT do business with U.S. Bank !!!

Hello my name is Jeff AHART, my complaint is u.s. Bank credit card my payment was due March 24th which is on a Sunday the phone app that I have won't allow you to take money from either checking North savings to make a payment on your credit card as I lay in the hospital with an infected stent replacement I had several family members attempt this feat. So come Monday as I arrived home I called and made the payment as I normally do way before 2 no late fee showed up on my phone app until much later in the week of $27 after a very unpleasant phone call they said they would fill out a report and give it to a supervisor and I will hear back within 24 to 48 hours which I never did after just calling back and speaking to the supervisor personally her name is Mary extremely rude needs to lose her job immediately she refused to remove the $27 charge all four of my kids have bank accounts both savings and checking at US Bank this makes it easy to transfer money throughout the family and my oldest son as purchasing a commercial building later this month close to $200,000 do to my referral of our so-called family Bank I described my medical issues to marry which made no difference to her whatsoever she explain last October and wants this year that they waive the fee and they were not going to do it I explained to her that I am very sorry for my medical condition over the last 9 months you can only imagine my medical bills needless to say I don't need any Bank drama also we're talking $27 I am livid at the customer service the length of time that I have been what this Bank is over 5 years I have never been treated worse buy a financial institution I am bedridden until Thursday later today I will attempt one more phone call to this establishment come Thursday

I leased a car in Dec. 2018 from Grogans in Toledo. The lease agreement said the payments were due the 28th of the month. My first bill said it was due the first of the month, so I borrowed the money from a friend to pay the bill. I called us bank to change the due date since I don't get my social security until the 3rd of the month. No one told me there was a charge to change the date. I was very surprised when I got my March bill with the fee of $50 attached. I called and got no satisfaction. I also called Grogans and they were no help. I don't think I should have had to pay this fee since I was not told about it. Please take this into consideration. I only get social security and do not have $50 extra per month. I think Grogans should have put the correct due date on the lease agreement and your customer service person was negligent when they didn't inform me of the fee! Thank you for your help.

I went to the ATM machine in Florissant Missouri (Crosskey Schnucks) to pay the workers at my home. When I put my card in the ATM it instantly took my card. I was very upset . I called the 800 number spoke to a representative and explained what happened she did not say I'm sorry or anything .she only said "there is nothing we can do". I was afraid that my card would spit out and someone would use it . I was upset I told her just close it down. She closed my account out completely , checks started bouncing . I need to be compensated for all the hell I went through , thinking about changing banks . She did not try to help at all. I think she deliberately try to bring all of this on me .

A month ago I sent a letter of complain to the branch manager of the US bank located on Cliff Lake Road in Eagan, MN about the unprofessional conduct of an employee when I used the drive thru service on December 4, 2018. It was an inhouse problem requiring an inhouse resolution I have no idea if such a resolution was achieved because I never received a written response from the bank manager. He/she may have tired to telephone me, but I do not answer any call from a number I do not recognize and I do not accept messages. I took the time to write a letter and I think it is reasonable to expect that the branch manager would so the same. There is nothing like written communication. I assume US bank agrees and that a letter from the branch manager will be forthcoming.

Thank you.

Needed a question answered for my 92 yr old Mother's credit card account (Ralphs) which is several years old. I have inquired regarding her account on many occasions by phone as well as email online. After being treated rudely by phone, I was directed to take my Mother to a local branch. We went to the Redondo Beach (Catalina) Branch and sat with the MANAGER of the branch.

"As a banking customer, I've never been treated with such disrespect" I told the Manager, regarding phone calls I made on Mother's behalf....I made an online payment on a Thursday and wanted to know if it had processed...This visit was by a suggestion made by a supervisor (one of four) that I spoke to on the the phone. All we needed was a confirmation that the payment had completed. No go. US Bank wouldn't give her the information in person because her driver's license was expired and aside from a utility bill which she had in her possession, was her only form of identification. We were refused service, or should I say, refused the information we went to acquire. Mom has Alzheimer's and needed me to vouch for her. I showed my identification (not an account holder but Mom and I share the same address on my driver's license. I was questioned at length, Mom was questioned at length, only to be told that we would have to provide a 'power of attorney' to be given ANY information. Firstly, because Mom has Alzheimer's and secondly because she needs my help with bookeeping and banking matters. Why a load of BS~!

We left the bank and promised to close the account since the 4 phone supervisors wouldn't give her information, and this bovine-like Manager refused as well--IN PERSON! The very next day, my doorbell rang and it was a policeman from our city of Redondo Beach. He said 'a bank has accused you of fraud' and i'm here to verify that your Mother is not being abused by you'....I told him of the reason for the incident that took us to the branch and he rolled his eyes around and said, 'sometimes these banks go a little overboard' and we left it at that. I'm considering filing a civil suit against US Bank, the Manager who filed the complaint against Mom and I...."Elderly Abuse" is a hot-ticket item these days--but in no way did I give an impression, nor did my Mother, of anything 'fraudulent' going on and certainly NOT 'Elderly Abuse'....Shame on US BANK and the cow that made the charge with the police department~! Disgusting self-righteous, self-important pigs run US Bank and do a disservice to the banking industry.

My daughter attends Iowa State University in Ames. She has been in Ames for 4 years. My daughter put her debit card, no, not a US Bank one, in the ATM to retreive money so she could drive home for Thanksgiving break....the machine kept her card. She was there 11/15/18 at 10:15pm. The bank was called first thing in the am and was told the card was "kept" for a reason and was shredded.she said it is policy to never give back non bank debit cards... REALLY? And then the Bank Manager offered her to open a checking account....WHY??? What would that solve.
So no my kid who is 6 hours from home is trying to borrow money off of other broke college kids so she has enough gas money to get home for Thanksgiving break. THIS WOULD NOT BE HAPPENING IF YOUR MANAGER HAD ANY IDEA WHAT IT WAS LIKE TO BE A COLLEGE KID OR ACTUALLY CARED. I understand that you wouldn't know if an debit card belonged to a kid but I would think that there could be a "holding" period for these situations....not only do kids use those machines but so do the parents of those children.

This is a college town and there are kids from all over and most will not have a US Bank Debit card. I understand policies.....but in a college town you may want to consider having a Manager who understands and wants to help kids and do what they can.

I will never bank at nor recommend US Bank to anyone!!! If I could have given you a negative star, I would have.

Very poor customer service.

I was depositing my wife pay roll check at my account for last 5 years while she present at the bank counter with proper id. Suddenly 09/21/2018 at 4.30pm, me and my wife went to the counter line was big susie howard called me to take deposite, She ask me why my wife do not have an account at us bank,i replied she do not need one. susie howard replied today is the last time she will take my wife deposite at my account, I reply that i was depositing for last 5 years, and also where the bank policies say that,its not accepted to deposite my wife check while she is present at the bank, she replied she is assist manager what she said is the law, she was harrasing me in front of 20 other customer. i been with us bank for last 15 years,and maintaining good relationship. I felt she harrassing me. I also call my branch manager Mike Mcdonald at meadowood br, reno nv and he explain that susie howard is wrong as long as my wife present at the counter with proper id, she can not refuse to take the deposites. waiting for reply from proper authorities.

thanks
khairul khan

7753785949

To whom it may concern:
July, 18, 2018

My name is Ron Gibbs, and today, July 18, 2018, I was in Smith’s Grocery store in Dayton, Nevada 2200 US Highay 50 E, Dayton Nevada 89403-7352. SF-NV-6850 at approximately 12:15 PM conducting business at the U S Bank branch located in that store. Having just opened an online account at U S Bank, I needed to get a direct deposit and make a deposit to the bank in cash.

While in the process of doing this, the subject of my address came up, which is at the Dayton RV Park. The young lady, fairly short with blond, or reddish blond hair made a statement that I consider to be totally unprofessional about the manager of the RV Park.
Her statement was “he is mean”, and I said “mean”? I find him to be a very nice guy, and he takes good care of the park, and is loved by all that live there”. Her reply was “well he is mean to a woman I know, but that may be because she is crazy” while making small circles round her ear with her finger. I find this TOTALLY unprofessional, and akin to plain gossip! I know we live in a small community out here, but I found this to be very distasteful, and as a matter of fact slanderous to the park manager, whom I have reported this too.

If he decides to take legal action, he will have a copy of this letter to back up the facts. The tellers name is Amber Elking, and I feel she should be warned about idle gossip, and what effects it can have on people she doesn't even know.

I am now wondering if I made a mistake by moving my banking to US Bank.

Most sincerely,

Ron Gibbs

Acct. Number: 153796087671

I have been in the process of a mortgage assumption over 4times in the past year. The first was denied due to debt to housing ratio, the loan officer advised to try again since I just got a new job, it was denied a second time, The third time my father co applied with me and it was denied again due to housing to income ratio despite the fact both of our credit scores are in the high 700s and combined income is over 180K a year. I was told by the loan officer , Ciera Boyd, that it was due to my father not going to be a resident in the house when in fact he was due to a recent separation. I applied a fourth time listing my house as his primary residence. Every application took two months and cost me money. The communication beteeen the loan officer, Ciera Boyd, was extremely bad. No phone calls were returned, emails were answered sporadically. I do not understand why US Bank is showing no interest in keeping my mortgage with them and forcing me to seek refinancing at another institution. Other banks are calling me daily to have me refinance with them but US Bank won’t even return phone calls. It has been the most frustrating experience I’ve ever had with a banking institution. I have bent over backwards in supplying all documents and statements requested in a timely manner and US Bank has done nothing to assist me or keep me informed of the status. My interest rate is 3.75and to refinance will cost me much more money as interest rates have climbed. I would like my case reviewed and told why I’m being denied after I have done all I can. The problem of my father, who is a coborrower now , not residing at the residence has been resolved. I have wasted almost a years time and have gotten nowhere. The customer service is atrocious. My case number on the fourth attempt is
6800894537. After waiting months I finally stent an email saying I’m withdrawing my application . However, I do not want to after investing all this time but I had no choice as was getting no information from US Bank and I have to get this mortgage assumption done or refinance elsewhere. Please advise what I need to do to get this application active again and approved. There is no reason I should have been denied. If I am denied then the loan officer has given me false information asking me to reapply for a fourth time to specify my father will be a co occupant, I would like someone at US Bank to help me keep my house. I have more than enough income and great credit scores. I have consistently paid my mortgage promptly in my own despite my current co owner not assisting at all. There is absolutely no reason I should be denied and I would like to file a formal complaint.

went there Wed. to take money from savings into checking to pay on 2 credit cards. that did not happen. the cashier paid one of my credit cards with that money. today, i had to move the money again. the lady cashier said oh! it paid most of your credit card that's good. she then said, you have enough money to move some into your checking acct. again. it is not up to her to feel how i should manage my money or to assume i am so financially secure i have other bills to handle which is none of her business or where my money goes

Only one ATM in Hibbing Minnesota 55746. ATM has been empty, no cash available five times in the last month, minimal. I have to go to US Bank to get cash from their ATM with a three dollar fee. Three dollars to access my own money. I may as well get rid of Wells Fargo and open an account with Us Bank. I will do exactly that Monday morning. Good bye Wells Fargo.