Uber Complaints Continued... (Page 4)

My problem with Uber is that it will not accept the debit card I would like to use with my Uber account. The message that appears says that "my bank declined the card" which didn't make sense. I've been in contact with my bank and they told me to contact Uber since the problem is not on their end. Especially since I keep more than enough money in this particular account. I then went and set up a Lyft account and despite all the issues Uber gave me Lyft had no problem accepting my card. My preference is Uber so I'm very disappointed that they have a problem accepting my bank card and their competition does not. I'm a person that's very vocal when I experience both good and bad service so let's just say the Uber has left a pretty bad taste in my mouth because of this.

I was charged with a fee of an uber cancellation. I am complaining because i was charged $5.00 to a cancellation in which I did not canceled. I would like to have that removed cancelled and have my $5.00 back into my bank account. It is not fair to enjoy uber rides and I have not ever had a complain before, now. I waited patiently for it to let me know when it arrived. At least receive a call, like i always do that they have arrived. So please remove that cancellation I did not make and give me my money back. Thank you very much for your understanding.

I picked up a job yesterday from NW3 going to TN15 the passengers was nice no problem they said you are a 5 stars driver. I asked them the route so we agreed to take M25 it was about 65 miles they requested air condition so I put it on for them I got to the destination got paid £119 for uber XL. This morning they deducted £54 I was very upset because customer complained.

I went the long way that's not true if I went via A2 it would have taken 3 hours. I always do my best to please riders but riders takes the advantage from us it's not fair I need my money back it's ridiculous. I always complained about the feedback I get bad rating no one listens to us but you listen to riders. Something needs to be done quickly it's not right please ask the drivers before you make decision thank you.

We been overcharged for a trip from 1001 sw 2nd avenue in miami to south beach, ocean drive. How do I get a refund from Uber headquarters? The billing department is no help.

I was over charged my last two trips. The mileage charged doesn't coincide with what the driver calculated! One charge over $16 and the other over $11 for very short trips.

My driver got into an accident on June 10 and I end up going to the hospital now the insurance company keeps avoiding my case and doesn't want to cover it. It's now a month later I want to know if uber company can solve this issue case 90053004.

I was charged 5 for a cancellation charge, but the driver never showed up. I have sms proof to say he said i had the wrong number when i got his info through uber app on my phone. After he repeatedly said it was wrong number that's when i asked to cancel the order. So how can uber charge me for a services that was not provided in the first place and therefore must return that money to me. The Uber driver in Toronto was Shaheer and his contact number is hidden.

I was charged a cancellation fee. Even though I did not cancel. I called the driver - thru uber at least 4 times to tell him which gate I was standing at. His phone was off. I even left a message stating which gate I was standing at.
Basically - I did not cancel and now I have to pay the cancellation. I then had to request another uber. And it was no problem at all because I could call the driver to say which gate to collect me.

I set up an Uber account in the US anticipating my trip to London. Upon arrival in London, my US phone number of course wouldn't work because I switched SIMS (Verizon charging unethical amounts of money for trivial minutes and data is another complaint). I tried to use Uber as transport to my AirBnB room in London and the process failed because the phone number associated with my Uber account was not the phone number associated with the new SIM I picked up at the airport.

I thought, of course, this makes sense, so I canceled my request for a ride from the airport. The next day I went into my account and switched the phone number associated with the account to the phone number my new SIM was carrying. Satisfied that this would most certainly solve the issue I began my journey on the 'tube'. Later, from downtown London, I tried Uber again. This time they said my card was bad (which had just worked no less than 20 minutes prior), so I added another one I knew to be working in the UK just in case.

I received another failure due to bad credit card. After this error, when I tried to log in to my Uber account I received an error indicating I should contact Uber to enable my account. When trying to do this I receive yet another error. Two emails to Uber support have yielded nothing but an automated reply. The only good thing that learning about Uber has brought me this far is the ability to negotiate a better fair with a London cab company.

I arranged for a pickup in NYC and was told 5 minutes. Nobody came and the time kept changing. Then they said uber was busy and to try again. So I did. It said another 5 minutes. My husband and I are looking on all 4 corners in the 90 degree heat and no car of the right description slows down or appears to be looking for us. It then says a new driver has been assigned and we start to look for him-now a different car and different face. By now over 20 minutes have passed so we give up and cancel the ride and take a cab. And then uber charges us $5 cancellation fee! They have agreed to apply that to our account but it would have been easier and cheaper to take a cab from the start.

I set up a Uber Driver to pick us up at the airport in SF and then he had called when he was there but he was not at the Arrival he was at the Departing. He wanted us to walk down to the Departing and we said no we were here at the Arrival and we cancelled the Uber. Never got a ride from him but we still got charged. I would like the money put back on my card ASAP. PS I will be calling Uber headquarters also.

On July 19, 2016, I called an Uber from 9 Furnival Road, Jamaica Plain, Boston to Boston Logan Airport. Before 5 minutes from the driver arrive ,he canceled the ride on me. I notice that I was charged $5.00 dollars in my account for the ride that I never took. I therefore would like to file a complaint against to this particular driver. Please keep me inform of any further action you will take on this case.

I left 2 iPhone's in the Uber car in Chicago. You have my phones now for over one month. Over $1,000 of value which right now you are not returning it so it is a felony to steal things. I need action and Uber had no phone or anyone and the person with the phone is doing nothing so it is like stealing them since you refuse to get them back. Do I need to contact the police and file a stolen goods form? Can a person in your company get my phones and sent them back?

I called them using another persons phone in 3 min. I called and beeped them all day. The driver did not respond ever. Then I filed a report which your company will do nothing with for 24 hours. I had to fly out in 8 hours so I lost my ability to deal with it locally and get my phones. Your system does not accommodate an immediate call to you to tell you to call the driver so I could do nothing. Then 2 days later your people said you would deal with it. I did get a text message from a person who said they would get the phones sent back. Here is the email thread for this. Please help and get me my phones and send me an email or call to tell me the shipping info.

I'm have several problems with uber. I'm traveling at the moment, I'm from Perth Western Australia and I'm in Los Angeles. Uber won't let me add my usa number to my account so I can't contact or be contacted by drivers. This has caused many problems as the fairs are getting canceled as they cant find me in busy areas and I'm being charged for cancelations. I can't use a credit card I've added but uber has still charged my a help fee to that account. Unacceptable. How can you charge for help yet sent a notification saying that account is un usable for uber. Uber seems to have no problem charging me for inappropriate help fees but then won't allow that account for use in rides. This is ridiculous. I'm very disappointed with my experience abroad using uber.

I am thoroughly upset with your new Surge Charges you've placed in affect for contracting Uber. Your new charges has nothing to do with me contracting more drivers as your excuse implies. I am on a budget and was use to paying an average of $7.60 a trip to and from work 3.5 miles away. With your increase I calculate it has increased to over $100.00 a month more for using your services. If this is the case I will no longer utilize Uber and purchase a vehicle for my transportation needs.

If it is not your surge charge then your GPS app applied to this system is faulty and is charging wrong prices or your drivers drive away and not close out the trip and departure and are adding more minutes for their own profit. I have spent more than $400.00 a month on your services but your added charge puts me in a position to purchase my own car for my needs. After all the increase is the price of a decent car anyway. Sincerely a very disgruntled upset and dissatisfied customer.

I got charged $77 for a 11km drive. I have caught ubers at this time of the night before and in a Saturday night and I have never paid more than $25. I would like to know why I was not warned my trip would be this much.

I went to call for an Uber XL with my family at Battery Park and going home to 322 W 57th Street. A Suburban was on the corner and my daughter said, are you an Uber. He said yes, I said I didn't finish calling for the Uber. He said that's OK I can log it in for you. So we got in. I said how do they know my account. He said don't worry, it will be on your card - I said I don't have the same card. He said it's OK. When we got home, he charged me $70 and wanted a tip. I said what kind of tip? Uber includes the tip. He said you don't need to give a tip. He said originally the fare was $55, but with traffic it's $70+ The card did have an Uber medallion; but I didn't see a car number. I think Uber are thieves. I told my wife we cannot use Uber any more. I will post a warning to others to boycott Uber.

I took a 3 mile ride from the Venetian to the airport and the uber driver charged me $50. There weren't any surcharges and it wasn't peak hrs. This makes no sense and I would like someone to contact me ASAP to get this resolved.

My driver called and said he couldn't find me & was not close to the location I requested. He said there was too much traffic an he wasn't driving to where I was, mind you I'm on another country so it was very frustrating. He cancelled and I was charged $5 for him not even bothering to show. I want my money back.

I was charged 2 times to my bank account when I purchased the uber pool pass $40 for 20 rides. Uber has been ignoring me and haven't refunded my money. Also I requested a uber and paid $3.52 when I should have paid 0.1 when having the uber pool pass.

While I was at work, I was showing my friend how to use uber pool and it requested the pool. I cancelled it right away within 2 seconds and it said your uber is on the way and we will charge you $2. I am at work and not going anywhere, however what kind of service is this, charging within 2 seconds and scamming that your driver is on the way. My friends are uber drivers and in 2 seconds you can barely accept the ride. This is total lies and scamming customers. I am not concerned about $2 but if I stop here you will suck those $2 out of each and every individual and make a million on it. So please refund my $2 and please review your policy before I get my lawyer involved in this case.

Me and my family took a ride from our apartment to the airport. It was 18 miles away and they charged me 145 dollars. I should not have got charged that much because on the website i estimated it and it said it should have been between 80- 110 dollars.

Firstly, i would like to Thank Uber and the team of drivers for their swift service. I would like to enquire about my payment history. The last two or three trips i have been charged a R20 fee which is taken off my card when i request a driver. This only happens when i request a drive then a fee gets charged immediately to my card. Why is this so? I did not experience this before but this has been happening to the last 3 trips.

On 14th street on The North West Corner ( 5th Ave) waiting for my car. On my phone I can see it's approaching 14th street on fifth ave. I'm standing on the corner of fifth and fourteenth street. I don't physically see the car. Then four minutes after the ride is gone. Tried to contact the driver twice but it went into voicemail. I have packages, still soar from my doctors follow up visit for my prior surgery. I had to carry my groceries and use public transportation while not being in best health. I'm still being charged 19.30. I don't get it!