U-Haul

While calling the u haul on 3969 Rancho in Las Vegas Nevada . I called was put on hold . After 3 min I hung up and called back. A lady answered and I proceeded to ask if I could bring a uhaul back to a different location, when she explained in town I told her I was out of town.

She was rude by this point. Was still forthcoming with info. I didn’t like being treated rudely and I raised my voice a bit and she hung up. I called back asked her name she hung up again while saying something rude. Couldn’t make it out.

I called back a third time talked to Chris the manager. He was helpful , but when I inquired on making sure that the employee was going to be documented for this . He then began to be rude his self taking his employee said saying he don’t have to document anything. Check the…

Uhaul is the most unprofessional place. they will lie to get the money. I have 2 storage units and I have been there over a year. the employees don’t know how to talk to you on the phone nor in person.

I autopay my bills and yet they tried to get my payment off a card that I don’t use and I just got the call Friday about it ,when it was due to come out on the first. I have never been spoken to so rudely.

I already have my own health issues and I don’t need this. their screw ups are costly for me. I asked that you please getup and go to the office and see for yourself. Please look into this matter at once.

Overcharged they changed me more gas then I had to put in truck picked up half tank they saying when I dropped it fall that somehow it was changed to almost full so charged me for 13 gallons I didn't have to buy

I recently used U-haul to move my stuff. I drove only 7 miles before returning it back to U - haul office. On top of it before returning i fueled U -haul with a gallon of gas. Still they charger me for 4 gallon of gas.

i have attached my receipt. It clearly shows total mileage run is 7 miles and additional ~16$ for gas. i tried to reachout to dealership . Dealership feels it is a technical issue with U-haul data. however they cant fix it. they routed me to their regional sales manager. whenever i am calling this guy it always gets into a voice mail and i never receive a call back even if i leave a high priority message. so poor service .

I rented a storage unit at my local uhaul on 09/08/2021 hoping to be able to get some of the excess items I have in my house out for a while. I hadn’t been able to go for some time because of work and after a few days I receive a few days later on 09/13/2021 at 12:33 pm that since my unit doesn’t have a lock on it will be closed and moved out in 24 hours.

I wasn’t able to give a call same day because I worked and didn’t see the message until after I got out.

However, I made sure to give a call on 09/14/2021 at 9:59 am and let them know that I would be able to make out this day after 5. I get there and was told that my unit is closed and if I wanted it I would have to rent it all over again.

So first off was a message never sent and I was lied to on the call or did the location not check…

I stopped at the U-Haul Supercenter on Alta Mere the lady had just finished filling somebody else's bottle and was starting to walk back in as I was pulling in I lightly tapped my horn and she just kept walking so I got out of my car and ring the bell buzzer for service another lady walked out there and refused service because I tapped my horn at an employee This Is How They Run your business they won't be getting mine

TERRIBLE CUSTOMER SERVICE. I rented a truck in stroudsburg PA and they said none were available in the area so they sent it to Hacketstown NJ which is 35 mi away from the original pick up location. When I tried to call to see if there were any closer location to me or if we would get extra miles to go to that location since it would be 70 miles round trip plus tolls we were transferred around to the same numbers, WV, North NJ, and Pittsburg PA.

The Pittsburgh location was the only helpful one to get me in to inch with the person I needed. We we received a call back from the Stroudsburg PA representative she was extreme rude. When asked if there were any other locations she said “ like I said in the message before it was sent to Hackettstown NJ” when I told her that the location is 35…

Reservation online does have the ability to know what the stock of product is by location. I know this because you allowed me to reserve and canceled the day of pick up and I called the local branch where they confirmed they had none.

They seem to be unimpressed as well. You also took my credit card which I know feel exposed

Rented a truck from UHaul in Rapid City SD (20 Deadwood Ave). The picking up part went well. The staff was reasonably personable and helpful. The return was an entirely different story. I returned the truck before it was due, around 4:30PM.

There must have been a shift change. Replacing the late morning crew with a couple a punks devoid of any people skills. I parked the truck and started heading towards the office with the keys. I saw a UHaul employee walking towards the truck.

Knowing that I had the key and he would probably need it I decided to bring the key to the UHaul employee. When I got to the truck the employee thrust his hand out with a finger snap without looking up from his phone.

No eye contact, no acknowledgement that I just brought him the key, and NO thank-you. He may…

- Our reservation was changed from an in person pick up to a 24/7 pick up without our consent. 2nd. - The truck needed an alignment & tires it couldn't be driven over 55 miles an hours without our teeth being shaken from our heads. 3rd.

- The entire truck was loaded with ANTS which, didn't become visible until we were driving. There was hundreds of them coming out the dash board & vents. When we arrived at our destination & started to unload the truck our furniture & boxes were also covered in ANTS !!

We were unable to bring anything in our new home until after everything was fumigated in the garage. After paying almost a $1000 for this rental this truck should have been road worthy. I feel that no one inspected or sprayed this truck before renting it out thus, making our move unsafe.

I…

I have had nothing but the worst service with uhaul. I had a reservation scheduled a month in advance to pick up a truck only to be told the day before I have to drive to an entirely different location, an hour out of my way, just to pick it up.

When I tried calling them they left me on hold for 2 hours straight and never picked up and then hung up the phone! I tried calling again and the same thing happened. 4 hours later and I still can't get ahold of them.

This is the worst customer service I have ever dealt with. They do not take care of their customers.

Worst experience ever. I booked an appt in July for 8/1/21 at 7:00AM. I arrived at 6:30 for a mobile pickup cargo van. The system is not working so I wait for the store to open at 9:00AM. The rude Customer Service Agent calls my name and said we got nothing and don't ask me again for a vehicle. All sold out.

Lucky for me, Uhaul's competitor had availability and I signed up for their business account as well. I worked for Uhauls Corporate Office and with the click of a button they must do something with your reservation if the vehicle is not available.

They changed my date to 8/1/21 at 5:30PM and later to 8/4/21. I cancelled it. I can't believe the phone lines are 20 minutes and longer, transfer to transfer. Thank goodness, I got done today. But I'll never depend on Uhaul again. Look, my…

Location: 1500 S. 1st St. Milwaukee, WI 53204

Jim Hanson (if that is in fact his name) exhibited extremely unprofessional and petty behavior and started an argument with myself and my cousin. Me being on the phone and my cousin being there in person. He was rude and tried to pull a “power move” by not sending anyone over to remove the lock that was put on the unit, even though I made the payment and he was informed that it was made. This experience, along with the inconvenient “policies”, is enough for me to ensure that I won’t be using any services of U-Haul again. Nor will I be suggesting them to friends and family. In fact, I’ll actively encourage them to not.

I reserveda 20 ft truck on monday July 26th 2021. After spending over 2 hours on the phone trying to contact u haul. I went there in person and reserved a truck. I got multiple e mail confirming my reservation telling me I would get a call from u haul confirming my reservation.

I never did get the call. I finaly mangaed to contact U haul by phone. I was told I had a 20 foot truck reserved for me an the pick up location was changed from minneapolis minnesota to Redwood falls minnesota.

The personat bloomington minn U haul set my reservation for 30 days instead of 5 days and set it up as a day by day reservation instead of a consecutive reservation. The pick up location is over 115 miles from The city I asked to pick the truck up and it is not possible for me to get this truck and drive it…

Let me start off by saying, that I will never use UHAUL ever again. That was the worse experience I have ever had with uhaul and I have used them many times. The wait times were way too long. The customer service was the worst I have dealt with, any where with any company at any time.

There customer service representatives were rude, incompetent, loud, and you couldn’t under a word they were saying. I was sent on a wild goose chase to say the least. I had to rent a truck in Alabama and a transport in Mississippi.

UHAUL come on now, do better please!!!!

I spoke with customer service and made reservations to have 6 containers delivered to my house tomorrow, Friday July 23, 2021 and was told that I will get a call back to set up a time. m. the regional manager sad that she would have to cancel because she does not have a driver available for delivery.

She said she only has one driver to cover from South Loop Chicago the Minooka Illinois. I am very upset and disappointed at the customer service that I have received there was no Alternatives given to have the containers delivered to me.

Been waiting 20 minutes for someone to refill my propane they know I'm outside

Made an appointment to get a hitch installed. Drove 45 minutes to store. Kid clerk tells me appointment is not today but in 2 weeks. I show him email with today’s date and time. He says can’t install part not available.

I talk to manager- you have my email and phone number you could have called. Could not call, part not available. Sometimes you just have to shake your head.

I RENTED AN TRUCK WITH AN TRAILER ,FIRST THINGS THE TRUCK WAS A PICE OF SHIT GET THAT CLEAR THEM THE ,GAS THAT I SPENT ON THIS TRUCK WAS MORE THAN IT SELF,AT ABOUT 600 DOLLARS IN GAS WICH DID NOT MAKE NO DAM SINCE THEN ON TOP OF THAT ,THEY GO TO MY ACCOUNT AND TAKE MORE MONEY I DID NOT AUTHORIZE, IT AT ALL THEM THEY DONT GIVE ME MY GOT DAM DEPOST BACK, WHO DOES THAT WHAT TYPE OF SHIT IS THIS BULLSHIT , I WILL BE REPORTING YOU TO THE BBB FOR GOT DAM SURE ,YOU PEOPLE ARE FULL OF SHIT ,I HAVE FIVE FINGERS YOU PICK ONE THE MIDDLE ONE AND

PUT IT WHERE THE SUN DONT SHINE, THATS HOW I FEEL

Concept of the U-box is great.

However the services for scheduling and delivery of the U-box is a disaster waiting to happen. I had to us U-box because it was the only option I had after our builder last minute decided to delay closing on our new home.

On initial, the 10 U-boxes were delivered 4 hours late in the evening around 6pm. This resulted in my need to pay loaders who had arrived on schedule around 2pm but had no U-boxes to load into. Then I needed to pay additional emergency loaders that I found online that evening to make up the hours after the 1st crew left and they stayed from 9pm to 1am.

My husband and I stayed the rest of the night into the morning hours loading up the rest. It was a horrible experience! And now to get the U-boxes from storage has become another big hassle…

I rented U-Boxes scheduled for delivery today Thursday July 8. However when I called Uhaul to determine the time window, I was told that they forgot to schedule the delivery and therefore cannot deliver until Saturday. Problem is that we have no beds or personal items to use in the new construction home until Saturday. We are scheduled to leave the Airbnb tomorrow and will have no furniture. Plus we had scheduled for in loaders to unload the U-box tomorrow. We cannot cancel last minute and are unable to switch out on unloaders in such short notice. This is a disaster!!!

I had called multiple times to confirm the delivery date of July 8 (today). I even called 2 days ago and they still forgot to schedule it. This is gross negligence!!! The U-boxes contains all of our household items…

THATS HOW I FEEL I SPENT SO MUCH MONEY WITH THIS FUCKED UP AS COMPANY,I WANT MY MONEY BACK .

I was told by customer service that i supposed to get a 1 way instead of round trip i come from troy ny i come to albany ny broadway location to pickup i didnt know i can return to troy location i am asking for reimbursment so i can rent again or pay reduction to the 1 way cost i was told from customer service i had a better choice of return to troy Because i live in troy can u review this i also dont have that bank account no more that i was charged from uhaul for rental

I am absolutely disgusted with Uhaul! We had serious issues during our move, I was told a supervisor would be calling...4 days later I a still waiting. I don’t give a dam if it was a holiday or not!

You people are RIDICULOUS!!! I reserved a 15 ft truck, ended up with a 10 ft and couldn’t move all of my belongings. On top of that I had to spend my uhaul miles and my moving time driving around to find a car dolly because it wasn’t where it was supposed to be and none of you care to give any type of answers unless someone wastes hours of their time.

Then to make it even better, I was accused of grand theft auto and held on a highway for over an hour with no air in Florida because your company is incompetent. NEVER a speeding ticket or crime in my life but because of you, I was damn near…

I reserved a u haul in one city, and they contacted me ONLY 48 hrs in advance to say they only had a u haul an HOUR AWAY!!! I'm responsible for mileage for over a 100 miles simply because they claimed it wasn't anything closer. That's NOT CUSTOMER SERVICE!!!

I'm driving from one state to another, so 48 hrs of notice is NOT SUFFICIENT!! I called the scheduling company to change the size of the truck if that would help. She said they didn't have any thing else! I asked to speak to a manager who REFUSED to get on the phone!!!

Customer service is NON EXISTENT WITH U HAUL!!!! I WILL NEVER USE YOU GUYS AGAIN!!

I'm a recent new employee at U-Haul which I've been informed by watching videos that we did not accept cash if you don't have a driver's license we did not rent the vehicle my general manager accepts cash from these African-American men that have a moving company two companies other customers do not get the same treatment I feel that that is poor employment decisions it's just greedy

29 a mile. I was told this by the booking person and the dealer. 63. I did a live chat as wait time on phone was 30 minutes. the person on the chat showed no concern of what I was told and dismissed me quickly.

I would appreciate the credit to my account promptly. she told me I should have read the fine print on the contract. I would appreciate a quick response on the matter. I did everything I was told to do by your representatives during the rental.

my phone number is 772-418-6059.

Holding 1 1/2 hours on the phone for UHaul on Eckhert Dr., San Antonio, TX and no one ever answered. Called UHaul on Grissom Rd. They quoted me TRIPPLE the price for a trailer and a truck than the price I paid 2 weeks ago.

Your customer service is pathetic.

5 hours. The following day, we had to drive an extra 400 miles to get the new trailer and drive back to get our stuff. Uhaul said they were trying to book us a room, but couldn't because they couldn't purchase it with a credit card over the phone, which doesn't make any sense.

I went ahead and booked them myself because I was stranded sitting in my hot car with my dogs waiting to get confirmation about my hotel. She called back and said she couldn't book it over the phone with a credit card.

She promised if I booked it and saved the receipts I would be reimbursed for both nights, but I never was.

Uhaul in Woodstock, GA , manager Baron, they never delivered the U box, waste my entire day and lost a very important appt. When I called they said the delivery was for 6/24 instead 6/23 , I have a copy of the original reservation saying 6/23, they changed to their convenient without even calling.

y account and still without the U boxes and other items . 90

So much. I ordered a hitch to be installed at local uhaul a week in advance. I showed up at my install time and the staff was very rude. Two kids behind the desk. Told my kids there was no installer on site and that the online is wrong.

Did not refund the order. I was calling the store and was unable to get through. Got transferred to someone else. In which they ended up stating that they can’t do anything for me but send a message to the manager.

There is no manager at this tore. I never received a call back from the manager. So I had to get out of the pool in which I just got into it. In my bathing suit. That was the o my way I could speak to anyone.

I was greeted by the same two rude unprofessional kids working behind the counter. One girl just played in your cell phone. And again…

My name is Dr. Timothy Jones. I have done considerable business with Uhaul over the years. I have had two disturbing incidents with your U-haul business at 314 E. 6th Street, Corona California. The first was the rental of a trailer.

I rented for one day and courteously returned it at 6am, 6 hours before the end of the rental. There was no one there to accept the return. I disconnected the trailer and left it in the exact spot I received it from.

I called customer service and waited 30 minutes. The representative spoke with the manager and confirmed they had received the return. Two days later my CC was charged for three days of rental. I took an hour out of my day to drive to the location and have the fees reversed. 00/hr.

I rented again on 6/20. I rented at 11am and returned at 4pm the…

On 6/6/21, we rented a 26 ft truck and tow trailer (Reservatuon # 27523492) to be picked up on the morning of 6/16/21 at AAA Self Storage, 1437 US Highway S. Ste A in Leesburg Ga and taken one-way to Boyton Beach FL (later changed to Kissimmee, FL).

I received a text on 6/15/2021 informing me the location for pick up had been changed from 1437 US Highway 19 S to 820 W. Oglethorpe Blvd, in Albany GA (5 miles fruther away from our house. As soon as I recieved the text, I called the new location to see why the original location had been changed.

I was told no reason was indicated but most likely, the reason was due to equipment unavailability (even though I had reserved the equipment nearly two weeks earlier). Just to be sure, I confirmed that all of the equipment I had reserved was indeed…

C, just got here now truck check engine light on truck running rough, trying to contact customer service been on hold for 45 mins, I've been renting trucks from you guys for 20 yrs, what the hell do I go from here?????? Contract #28471213

Recent lies and mistreatment by a U-haul store owner in Cincinnati prompt me to send this letter. Attempts to reason with the gentleman, Mr. , resulted in him dismissing me from his store after I paid him in full for his invoice and what turned out to be faulty work.

As a disabled veteran who needs a hitch with wiring for a wheelchair lift, I discovered the wiring he installed did not power my lift. After I returned to his store the next day with an appointment, he told me he doesn’t have and never has had the piece to power my lift.

I chose his store in the first place because he told me he has installed wiring for “hundreds” of chair lifts. His lies and refusal to refund charges for undelivered services caused me to tell him I will relate this unpleasant experience to…

I informed UHaul that the truck’s power steering was not good. I traveled almost 1000 miles struggling to stay in my lane. It was pulling from the right side and made it really difficult for me to maneuver it with a truck load of furniture!! I would have lost control of the truck if I would have hit a pothole or something. I Also told them the truck WAS NOT sanitized! With COVID still around, sanitizing it should have been a PRIORITY!! But of course, We had to clean it ourselves.

Customer service told me that someone would call me. After days of waiting, Ed McKinnon, Field Manager, FINALLY reached out to me VIA EMAIL to apologize and to tell me he would let the location know where I dropped off the truck!! THATS IT?!!! No courtesy call?! So , I requested a refund of AT LEAST the fuel that…

Buyers Beware: I order a ubox approximately 3 weeks prior to needing it. The date needed for the box was June 10th. The box was never delivered and I spoke with the Brandon the manager at the Uhaul located 2902 Hershberger Rd NW, Roanoke, VA 24017. Brandon didn't know why it wasn't delivered. The location to the box was changed and he advised it would be delivered to the new site June 14th.

I organized 10 volunteers and two loaded vehicles. We waited 5 hours at the drop site and it never showed up.

I called multiple sites and was able to speak with someone not at the Hershberger site to confirm it would be dropped on June 15th. I waited at the site again on June 15th and it never showed.

I called Brandon with Uhaul had he advised he transferred the order to another location he wasn't…

terrible service - I purchased a roof top luggage carrier it was defective - missing a strap u-haul would not refund - nor exchange suggested I contact the manufacturer

due to time constraints I purchased one from Amazon

twice I called U-haul but was on hold 47 minutes in two calls Ive sent emails - no response

in 70 years this has been the worst issue Ive had - with a business They are a "0" in customer service

bye bye U-haul

I On Friday June 11, 2021 I reserved a U-Haul 15 ft truck . The location was 4221 Pleasant Valley rd unit 106, Virginia Beach, pick up at 12 noon on Sunday the 13th. My reservation # was 96885966. My wife and I arrived at 11:30 am for pickup.

The young lady helping us had all our information in the system for a one way trip home to Richmond, Va. I was moving my 2 son's out of their apartment which they had to be out of that day at Old Dominion university.

The person helping us was having trouble entering some information so she called her manager Paul. Paul told the lady to tell us he had no truck for us. I ask the young lady to let me speak with Paul.

He went on to say it wasn't his fault the truck wasn't there and there was nothing he could do. That didn't work for us, I reminded Paul…

I have used uhaul many times for moving and something told me this time that I should pay extra for the insurance ( which I did ) . Half way thru my trip the bearings went out in the trailer I was renting at 5:00 rush hour in downtown Nashville ..

I had to pull over on hwy 40 which is under construction .. when I called uhaul for assistance it took nearly a whole day for a response to how the issue would be resolved .. I am traveling with someone who is diabetic and we got our own hotel and were able to secure a place for my cat overnight ..

When the tow truck came the next day it was Close to noon ( after I called twice) and we drove 20 miles out to the country to park the damaged trailer .. The worst part of the experience were the two jokesters who offloaded the trailer onto the new…

While we was driving one of your drivers didn’t let us through, got mad, yelled something at us and stick his middle finger at us also. He was on the exit going wahiawa/miliani I believe. He was in maybe his 30s, Caucasian and I believe he has a tattoo sleeve on his left arm.

I showed up Friday morning at 7 for a hitch installation and trailer pickup we booked a week in advance. I told him we were moving the next day, and he eventually called the U-haul in Meridian and confirmed they had the hitch parts.

He told me if I drove up there they'd do it for me, and then I could come back for my trailer. I went up, dropped off my car and picked it up a few hours later. When I arrived back at the New Haven store, the guys went to grab the trailer, but told me there was no wiring installed with the hitch (our original invoice was for a hitch, wiring, and labor). what?

They suggested I go back to the other store 30 minutes away to get the wiring, but didn't offer any help to get in touch with the Meridian store, even as I stood there on hold getting no where.…

m. talk to a lady called Brittany, I was trying to set up my account because the storage unit that I rented did not show up on it and at the same time set up an automatic payment I was trying to tell her that I set up my card for automatic payment and

everything but it was not showing up on my account the lady was totally rude and at times did not even let me speak she just kept on babbling and telling me that she was going to help me set up an automatic payment and I already knew that, but what I really wanted her to help me with was setting up my account so that I would being able to see the storage unit bill every month I just got tired of her rambling around not wanting to help me I just hung up I knew that I should have ask her to give me her supervisor but

I was too full traded at…

JUNE 8, 2021 RESERVATION #. 27514767

Item Description: Square Tube 2 inch REC (Powder Coat) CMF13416 Pin & Clip Assy 2” RECV 3131 Lifetime Hitch Warranty HTHW

On May 31st I ordered a Square Tube 2 inch Rec. (Powder Coat) which online order stated was in stock . This order include installation which was scheduled for June 8th at 9701 Capital Blvd , Wake Forest NC 27587 To confirm this order and installation I call the Wake Forest U Haul last Friday to make sure everything was all set for the installation. This was around 4:10 pm . The call was forwarded to a CALL Center in Mississippi according to the young lady that answered. She said she looked it all up on the computer and everything was in order and the installation date was correct. Instalation was scheduled for June 8th, today at…

Was moving from IL to TN. had booked everything weeks in advance for 2 U-boxes to be delivered to my home on 6/4 and 2 movers to load everything into the U-boxes on 6/5 in the AM so we could make our drive to TN.

The point of getting U-boxes instead of a truck was because I had 2 vehicles to transport so did not want a truck or to tow/haul one of the vehicles behind the truck. The movers that they set me up with never contacted me (Do It All Movers) they would not answer their phone, the mailbox was full so could not leave a message and would not return a text.

com and they canceled them and set me up with Johnson Moving company that pulled through with the last minute request and would be there 6/5,but after 6pm. We were supposed to head to TN 6/5 after the movers loaded the U-boxes in…

I've been a customer many years. But for last week, I've needed to move things and the sliding doors to the units are never unlocked. All day. So I had bigger items to move and had to go through the man door a tiny door with was really difficult.

I pay a big amount and not having full usage of the doors are very frustrating.

Also there are never any carts to use. It gets frustrating time n time again and then u have to go inside and wait to talk to someone to unlock the doors. It's redicioulous. And I send am email to manager and never get a response back or the matter dealt with.

I've told ppl I know to go somewhere else if need storage or rental.

Have a storage unit in Jacksonville. A lock has been placed on it and cannot access. Account is open and paid. No notification that this was being done. Want a month credit and lock removed. they don't answer. Chat online cant help.

Called Customer service told to call mgr at location. No luck. Worst experience ever! Unit 906 Westconnett and Blanding! Please help.

I reserved 5 U-Boxes to be delivered to my house on June 1st. I received a call a week or so prior with an associate asking if they can move the day to June 2nd, because they had just lost a driver. I was understanding and said that that was fine. On June 2nd, I still had not heard anything from U-Haul in regards to my delivery window, despite the confirmation email stating that I would receive a call 24 hours prior to delivery with those details. I called the local office and spoke with the store manager there, who said that their truck with the forklift broke down. I was still understanding and tried to be accommodating by telling them they could deliver 2 on the 2nd and the other 3 the following day.

When the driver got to my house with the 2 containers, I was told that he did not…

Within the first 30 minutes of having the truck I had a bald tire blow out. The next day I set by into Sunset, Utah shop and had them look at the tires. The Uhaul rep said " this trick should never have been rented out!"."The the other back tires are bald as well, and the 2 front ones are extremely dry"

Have been unable to talk with a live person for the last two weeks,!# Need help getting my U Box to my home. Please have someone contact me at 603 309 7718 immediately!!