Turkish Airlines

There were 4 major letdowns on this flight experience

*An unknown to the passengers situation caused our outbound flight Miami-Istanbul June 26th, 2018 to have to go back after well over an hour of flight plus a stop over in the runway, causing a total delay of at least 5 extra hours in the plane.

*My connection to Athens was lost and all the travelers with connections had to try to find our way to the help counter where I was going to be issued a new ticket. This was an enormous ordeal because no one seemed to know where to send us. I was sent upstairs, downstairs , to innumerable desks and running in circles due to the fact that employees were curt, insensitive, and ineffective. I found myself fluctuating from panic, outburst of tears to begging for information and help like a child…

Paid for first class tickets for two and was told could not use lounge when arrived at Istanbul. This was a connecting flight but had flown for US. They were very rude about it as well.

I booked my flight with Turkish Airline within an agency to fly to Europe for Christmas Holiday..I paid $1400 to fly from Los Angeles to Bucharest Romania from December 19th /2017 with returning on January 4th/2018. Was 24 hours before my flight when I was trying to do the check in online , appears that I didn't had any return flight .From what I understand from the agency ( Vayama) when I called that I didn't have any return flight . Finally I got a seat 3 days after that with no compensation and no vouchers for their mistake and not to mention that I was staying more than 6 hours layover in Istanbul and almost cause me problem at work .

I EXPECTED TO BE REIMBURSED FOR THIS TRIP 100%. Thanks

I have been trying to deal with a lost bag, customer contact center and compensation center for approximately 60 days now regarding a lost bag and I am no closer to any compensation or any responses that resemble any help. I am consistently told all they can do is log another complaint and there are no management personnel or managers who can help.

I find this to be shocking for an organization as large as Turkish airlines. Why is it taking 60 days for anybody to seem to be able to help or even ensure I am on the right process for compensation for the lost baggage, its contents and the necessities I purchased while the bag was lost.

It just seems all my complaints, phone calls and email messages are going unanswered and not addressed. very sad....

Flight details TK 2463/20SEP /1540/TK760/20SEP/1845/ADA/IST/DXB I have to go thru customs in Istanbul like in any international airport, the custom line was full and had a lot of people when I saw the line I have asked some passengers to let me pass through them because my flight will depart in the next 30 min only 1 man let me pass the rest line didn’t care and didn’t let me go thru them, by the time I cleared customs it was 1830 so I looked at screen and found my gate it said last call I run and

by 1840 were at the gate but it was closed no one wasn’t there. On the next counter saying “Astana flight” lady ground staff seated there I have explained her that my flight got delayed and I’m at the gate at 1845 can she call the Turkish Airlines ground staff and

advise them that I’m here but…

My Turkish Airlines complaint is about wrong information. 00 for any extra luggage of 50lbs. In Oct. 2015, when I called Turkish Airline to complete my travel plans, I was advised by a staff that any extra luggage of 50lbs will cost me $250.

This has completely derailed my travel plans because taking 4 extra luggage will cost me $1000 far higher than other airlines charge and almost the cost of the ticket. I have contacted you already several times and all I get is my complaint is not located.

my last Reference # is 947543. Please Turkish Airlines, can you expedite your decision because my travel plans depend on you decision. My departure date is Nov. 6th 9:15 from O'Hare.

I am completely disappointed with Turkish Airlines flight politics. What i encountered with THY was that i had not been allowed to get in the plane because of being late for departure. But, this was definitely an unfair blame they put on me.

Because when I arrived to the entrance of the plane there was more than 15 min. (Turkish Airlines customer service policies allow passenger to get in the plane until last 15 min). Although I had still chance to get in the plane, I had not.

just because an irresponsible cabin clerk who had left the entrance where she was supposed to wait until last 15min) so that, i had to purchase a new ticket cost $100 and in this 11:05 flight the passengers was allowed to get in until the last minutes around 11:00. which indicates that they could not yet…

I write this letter as I am extremely with disappointed with your services on cancelled flight TK53 29th March 2015. As a gold member of star alliance I would expect some better communication and details of the flight cancellation and my alternatives.

com, on departure day I noticed that my flight was departure delayed 3 hours from Narita, knowing that Narita has an 11 pm curfew with and new scheduled departure time of 01:40 on the 30th March, I was not sure how this was possible. I called the Turkish Narita office for advice, late morning on 29th, they didn’t have any clear indication of the new schedule departure time, but took my email address & stated they will be in contact by 4-5 pm.

After no contact by 5 pm I called the…