HissingKitty
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Transamerica

5.0
3 complaints

Customers face severe delays in policy surrender and hardship requests, with processing times extending months beyond promised timelines. Poor communication, lost documentation, and unprofessional service exacerbate issues for customers in critical financial and health situations requiring urgent resolution.

Generated 1 day ago

Common Issues

50% (2)
never receivedsurrender formsfaxed
50% (2)
3 monthstwo weekslengthy hold times
50% (2)
condescendingmock customerrun around
50% (2)
nursing homeMedicaidhardship request

Complaints

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Marjorie Morris

Jul 10, 2023
0

I have been trying to surrender my insurance policy since 3/31/23. I was told that it could take about two weeks. It has been over 3 months. I am getting the run around they keep saying they never received the full Surrender forms.

I have faxed and emailed it numerous times. I have called numerous times. I am now in a nursing home and I require Medicde insurance in order to have medicade I had to surrender my insurance policy. I need the information to show that I surrender my insurance policy by 5/1/23.

My information is as follows. com or 304-777-6580. Thank you for you time and consideration. Marjorie Morris.

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Daphne taylor

Feb 14, 2023
0

Called regarding my request for hardship. Representative condescending and attempted to mock customer. Very lengthy hold times and still no resolution or update

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