TotalProtect

My furnace broke down. Called to get fixed. Got a $1950 bill for me to pay. Unable to pay that amount. Requested check to find my own person. Told check would be in the mail a month ago. Told a mistake was made.

Check was supposed to arrive today, but didn't. I have been freezing my ___ off. No check and no accountability. I praised your company to friends and family for service I received in the passed. But this is a Big misstep.

I'm pissed and disenchanted with your company now.

I was to receive a replacement convection microwave in November. Because of back order until April. When microwave came was chrome. They were to replace the microwave which was black. They sent a chrome, was tokd I had to pay a stocking fee of $300 to to get the black they were to replace.

Then I was given the potion to allow total protect, to send a balance, and I was to purchase on my own with less money. But as of this date I have received neither. Please help to get in this matter resolved.

6 month without a microwave.

My heating unit stopped working in January 2022 ,I called total protect filed a claim and explained what was going on, they sent someone out, I was told a part was needed and I would have to wait for the part to come in and they would let me know when it arrives.

I explained to them that I’m a disabled senior and needed heat I patiently waited, while waiting I got sick with phenomena. I didn’t hear anything else. April I was still waiting. I called and was told that the heating unit had to be replaced.

(No one called me) The company delivered the unit but it’s just sitting here. It’s now the end of April. I have called total protect several times trying to get this resolved sometimes four times a day and I just get passed from one costumer associate to another.

The weather is no getting…

Our Heater went out on December 12, 2021. I went on line to put in a request for repair. We were assigned Sears as the servicing company. I contacted them and they said they wouldn't be able to get out to our home until December 20.

They said they had no one available. At this time, the evening temperatures were in the the mid to low 30s. The repairman arrived at our home on December 20th and replaced a capacitor on the heat exchanger and said he had to order a heat strip and be back in 2 days to replace the heat the heat strip.

He never returned or returned our calls. I contacted Sears and they said it would be mid January before they could get anyone out to our home. I said that was unacceptable and they told me to call Cinch back.

I told them that we couldn't wait until mid January to…

Please do not do sign up with this rip off company. They are worthless.

My MIL was signed up with them and has been taken advantage of. There is an email address associated with her account; at the time the plan was taken out, my MIL had no internet and NO email address. Her cell phone only had telephone capabilities; she could not receive nor send text messages. There is no way she could have provided this fraudulent company with an email address. And of course, her premiums are through a bank draft on her bank.

Her daughter (POA) asked to have the contract canceled. They refused. My MIL asked (per telephone) for it to be canceled. She was refused, also.

As far as service, who knows; my MIL didn't know she had the plan and it was never used.

Believe all of the bad reviews on this…

Total SCAM artists. They take advantage of the elderly, sign them up using bogus email addresses, refusing to cancel the policy even with the policyholder VERBALLY requesting the plan to be canceled. NO customer service. Almost impossible to contact. Avoid this predators.

SCAM!!! Do not purchase warranty from this company!!! They use unlicensed people, don’t kno what thy are doing. Keep calling to reschedule. Never have parts. Will not refund ur money or let u cancel the subscription. Thy have soooo many phone numbers that are actually the same line.

We have been on phone 6 hrs total in 2 days. Whn someone does answer after hours…thy keep transferring you, talk so fast u can’t understand. Thy hang up on you. You will never get it cancelled or ur money back.

If thy was local I would definitely be there!! The address thy have is fake as well. Our last tech was so high on drugs he couldn’t even work on the water heater!!!! DO NOT USE THESE PPL.

I got called a dumbass bitch from a person by the name of Vanessa.

Requested service for my built in microwave over my stove. When I used it, it while boiling water it sounded like glass was breaking although it didn’t do it while repair person was here. I was told by the repairman, if that happened while boiling water to not use my microwave at the same time.

My Microwave is fairly new and I hadn’t had this problems in the past. I am now forced to purchase a new microwave or not boil water while using my microwave. What is the purpose of having a warranty if am told not to use the broken appliance?

Is there anything that can be done to solve this problem and save me the expense of purchasing a new microwave?

Had water heater replaced on June 7th by McAtee, LLC. While replacing the heater, they cause damage to my duct work on my furnace. So I can't use my furnace. My neighbor who was there for me, because I was at work They told him to tell me not to run furnace, because of the duct.

McAtee also charged me $125 for disposal fee of water heater. My neighbor took the water heater and signed two form, one written and one electronic. They never refunded the fee

I have been trying to get my a/c fixed for week keep getting run around they there coming tomorrow but tomorrow never comes they really need to do better if they finally do come I’m still changing company I’ve had enough

I used the computer to get someone out for my dishwasher, the service company said parts are not available, the service technician said I had to wait to see if a part became available, well it's been 3 weeks and no call about my dishwasher. if they can't fix it I want a new dishwasher.

The model I have is a Frigidaire, Gallery, model FDB949GFS2 serial number TH3944863. When they came the took the door off and in doing so damaged the cabinet, when they put the door back on it makes a loud noise when you try to open the door.

I would like some resolve.

My refrigerator stopped working around August 20th. I put in a work request. A technician came out on Aug 27th. The technician stated that my refrigerator needs a new "sealed system" and that he could not work on it. Since then Total Protect says they can't find anyone to work on the refrigerator.

They even told me to find a technician myself and they will reimburse me. If the company can't find someone to fix it how do they expect me to do it? I have called numerous times, each time the customer service rep has told me the same thing "it has gone up to procurement" the last two days I called I have asked to speak to a supervisor and

been td one is not available but that they would have one call me. I have yet to receive any phone call. In the meantime, food has spoiled and we are using…

Lousy Business , do not buy Total Protect Home Warrant. I had problems with my central unit. I paid my $125 and they sent a ac man out the next day. The ac guy said it was in the drain for my ac.

Told me the warranty does not cover and it would be $200 to clear drain. He worked in the attic for about 10 minutes and said it is clear. My original complaint was the ac motor. It is about to stop.

He told me Total Protect will not pay to repair until it dies. This would be another $125 to get repairman out again. The ac man was out on July the 12th. The ac died about a week later. I went up in the attic and found a lot of water in the pan.

I dried up water and the until started working. The ac man never un stop the drain. I called the Total Protect was told it will cost $70 to cancel the…

I have asked for a supervisor to call me reagarding my account.. at least 20 times.. IWhen I call.. I can not understand a word of what they are saying... the calls are cutting out..

They do not have my info readily available after I have been put on hold forever.. and always follow the prompts...

When asked if they are in the united states they say no and will transfer me.. but the line goes dead....

I WANT A TEL NUMBER OF A PERSON THAT KNOWS WHAT IS GOING ON WITH MY ACCOUNT AND.. AND... ONE THAT IS IN THE UNITED STATES... I AM READY TO CANCEL AND TO GO ON TO ANOTHER COMPANY.... FED UP WITH CINCH. OR TOTAL PROTECT OR WHAT IN THE WORLD THIS COMPANY IS CALLED. PLEASE HAVE A SUPERVISOR CALL ME.. DR. JANET SELDERS 3148031655 ASAP.

I wrote these complaint dept over a week ago without a responce as yet.. I am current having an ongoing problem receiving service from my service agreement through Total Protect. My home warranty number is xxxxxxccand the current service request number is xxxxxxxxxx. Below is details of my current problem.

6/8/2021 - I called Total Protect to report a problem with my refrigerator not cooling, my service request was assigned to Atech Appliances Services.

6/9/2021 - After several attempts to contact them I was able to schedule an appointment for 6/10/2021 between 8a.m. and 12p.m.

6/10/2021 - Atech no showed and didn't call, I called them and they said if I was home they would be there. Since I took the day off work I just waited for them. After 4 p.m. with again a no show or call I tried…

I can not get anyone to call me back. I can't wait 22 minutes on hold. Even when I press 9 to return call when I get a call back it puts me on hold. I have told them not to email me. Text or mail info.

You guys owe me money. I feel you have taken advantage of me. Getting ready to turn into better business. Please call me and be able to explain why my money is being held from me. It's not a lot of money. It's the principle. Thank you Jacquelyn Henman.

I never had an account with this company, but they have taken three payments from my account. When I called to resolve this problem I am placed on hold for over an hour.

I cancelled charge for policy through my credit card on March 25th because I didn't recieve any information about policy #, terms etc. THP cancelled my policy on that date, but charged my credit card again. THP owes me $450.

I’ve received a new air conditioner in September, and I’ve been calling the warranty company since then because it doesn’t work. Someone told me Friday that I would have an appointment today from 9am to 6pm. It’s 4pm and I have not heard from anyone, I called customer service for an update and Andrew told me that I would just have to wait.....

Not good customer service at all

On June 8th I submitted a claim for my central air. Long story short because I don’t think I have enough room to type the whole process. It is now August 12 spent the whole summer so far in a hot house waiting on this company to fix my problem.

The contractor The Used is also horrible. Every time I talk to him on the phone he has an attitude he’s been to my house four times and every time he’s here he gets the wrong part which he blames on total protect.

The contractor The Used is also horrible. Every time I talk to him on the phone he has an attitude he’s been to my house four times and every time he’s here he gets the wrong part which he blames on total protect.

Call to protect today and told him about my situation and how very disappointed I am and how I am going to change companies…

It's going on three weeks and I still have not had my motherboard fixed on my gas stove. Now I'm looking at having to buy a new stove, even though I have the total protect warranty

On 7/31/20, I needed to place a place A/C repair. I was told by Customer Service Rep. that I would need to pay $125 service fee before she could process my claim. That she would have to process my Credit Card, in order to assign a provider to do the job.

I explained to her that this seems out of order. “Why do I have a credit card charge to my account, when I don’t even know if and when a provider will actually show up at my property to fix the AC.

” So, I really need this AC in July, and give her my credit card information. I am given a provider, when I call the provider to confirm the day and time which Customer Service Rep. had given me, he tells me he “on his way to Florida and will not be back until August 8th”.

I can’t do without AC, I called Total Protect again to tell them I…

Total Protect is a complete rip off. There are no Managers or Executives available, they cannot handle emergency situations, and customer service is not their interest. Our most recent claim involved a water heater issue and they wanted to replace the water heater with a different size than what was previously installed.

This would require us to pay a lot of money for modifications ($425) and to make matters worse, they wanted to charge us $200 to dispose of the water heater. This would be a total out of pocket cost of $750 (which includes the $125 deductible).

Keep in mind that they are paid a monthly fee for the protection. WE ARE NOT RECOMMENDING THEM, BEWARE!

I've been a customer for about 10 yrs. I have an open claim for A/C work over 2 weeks. I tried calling your number to speak with a representative 1-800-474-4047, the auto machine ask all the wrong things, will not transfer me to a live representative will hang up on me.

I need my A/C problem solve my house is HOT. I need HELP!! Dawn Ward

We’ve been with total protect for about 5 years and only filed 4 claims. The first 3 I would give a five out of five stars. But this time I’m really frustrated! We’ve had a busted pipe for 3 days now.

No water for three days! We still haven’t heard from ANYONE! I’ve called customer service 5 times and still nothing! They say they’ve put us in the emergency category but still nothing. We’ve paid entirely too much money for them to tell us they can’t find anyone to service us this time.

I would love to hear from someone other than customer service. I’ve been told if they can’t find a service provider we can possibly do the po-option where we pay for a plumber and get reimbursed. But I can’t trust that option after reading the fine details.

We will be forced to cancel this service if…

Filed a claim on 3/20/2020 for my air conditioning unit. The time it has taken to get repaired is unacceptable. There has been no follow up on why there is a delay. A text message link does not explain what the problem is.

I am very disappointed in this service and the follow thru. The customer service reps are not interested in the customer experience. The customer service rep I spoke with today tried to "shame" me because I was complaining because of everything going on in the world right now.

I am well aware of what is happening and deal with the fallout every day in my job. That comment was totally unnecessary. I am beyond disgusted with this entire process. I was told twice that a Total Protect rep would call me.

I have not received one phone call. Almost three weeks to get a coil…

I called total protect as my Home warranty providers who sent out a contractor by the name of Priorty #1 sewer &Drain services,Llc . Mr Dwayne Jackson contractor came to my home for Heating system repair. He did no work but gave an estimate . 00 paid to him.

00 which he stole and would not return thru Zelle App. Pay. 00 . I also contacted total protect and told them what he did. To this Day they still employ him. And I have not gotten my money return to me from Dwayne Jackson of priority Sewer & Drain Services.

I found out thru another contractor total protect that he has done unfinished jobs and taken others including seniors the same way. The police stated that this guy knows he is running a game. I put it on record with the 6th District police Department.

I was expecting the return…

Claim # SCCN11BBD6B8. Placed on Jan 1, 2020 ... serviceman arrived Jan 3, 2020 ... after 5min review we were informed that parts needed to be ordered and would take 7 to 10 days to arrive ... after 10th day call placed to providers...

we were told 1 part had arrived but heater part was enroute ... made appt to have both parts installed on tue Jan 14 from 9am-3pm ... at 305pm recd call from provider that repairman was tied up on another job and that we could not be serviced until Thur or fri ...

I spoke with supervisor on fri Jan 10 to voice my displeasure with provider ... she gave me email address to send complaints... I called again today to voice my RAGE against provider ... these actions are totally UNPROFESSIONAL UNACCEPTABLE & UNUSUAL for total protect ...

I have been a customer 4…

I filed a claim on my electric stove before thanksgiving and when repair person came out he said there’s a problem with wires but it was a cheap easy fix and he would call back after he talked with warranty company he stated it could take up to 2 weeks.

I waited a few days before calling total protect to find out that the repair was not covered under warranty. That’s poor customer service.

Extremely poor service and support. Avoid at all costs. Complete waste of money as they do not have service providers so they will leave you responsible to find repairs on your own.

My complaint is how/why my claim was declined. Because I needed heat and you want me to sit around waiting for total protect to continue taking their time to decide when they would repair my furnace which I originally placed the claim on 11/1/19 and didn't get a technician out until 11/4/19, especially when I had my young grandchild he with me when temperature dropping in the Washington, d.c. area.

Companies sent by TotalProtect: DJS H/A no fix. Compaint to TotalProtect, they cancelled my claim w/o my knowledge. Hired outside company who cleaned unit:FIXED

Brunston Appliance and Electric: microwave repair: worked 1 day and no response from company.. Complaint to TotalProtect, they were unable to get a response from Brunston.

What am I paying TotalProtect for? Time to re-think TotalProtect!!!

Received extremely poor service. Dealt with a leak underneath the kitchen sink for 6 DAYS and after spending hours on hold and talking to 9 different people plus supervisors no plumber could be found in our area. What a joke.

Our town has 200 thousand people and they did not have a single plumber on their list. I was told to find my own plumber and I would be reimbursed. Now I am getting the run around trying to collect my money.

I JUST CANCELED MY POLICY!!! I DON'T NEED THE HEADACHE.

I have been with Total Protect for 7 years and my current claim on the AC unit has and continues to be a nightmare. I have been having problems with the unit for the past 6 years. Instead of replacing the unit they patch and patch and not dealing with the main problem.

My AC has been out for a week. Sears came to my home they told me the parts that needed to be replaced. I authorized the uncovered charges and I am still waiting for the repairs. Whenever I call Sears they direct to Total Protect.

When I call Total Protect I receive a different answer each time I call such as Sears will call tomorrow or the parts are in review or we have to research the part. I am at a point to where I am currently looking for another warranty company.

I just want my unit repaired hence the reason why I…

Trying to have dishwasher installed that they sent to be installed after amounth of waiting now they sent the wrong tech twice to do the job. This is very frustrating since I'm running out of time they sent a guy out today and when he showed up he told me he does not install.every time I've called them I told them what needs to be done they still don't get it.then each time they send it to there dispatchers it takes 24 hours even though it's important I would not recommend them to anyone

95 each I want a refund for both deductibles I have spent with two different providers with nothing being fixed. I have contacted you all multiple times about this. I want a refund for Adept appliances for $125 because they have been to my home at least 5 times and my claim is still open and not complete and is getting worse with each technician that comes to my home.

I want my deductible back from comfort Zone for my A/C, I have asked for the pictures to prove the looked at everything and have yet to get the pictures. My claim was denied due to my coils being dirty but had they done their job properly they would have known I needed a fan, a hole repaired, and Freon for my outside unit.

I had to end up paying some outside company to repair my A/C because it went out. I have also filed a…

Customer Service has refused to reorder parts for my dryer. I have spent two days now. I need to speak to someone in corporate about this immediately.

Reported on 7/5/19 that refrigerator is not working early on Friday morning. It wasn't assigned to a provider until Monday July 8th and couldnt arrange appointment until that next Saturday because provider couldnt talk when I called and he would call the night before wanted to come the next day without time to plan for someone who works.

Then provider said that it needed a compressor and he could not do the work. Would be assigned to a contractor that could do it. After a week, no information. Provider said no word on parts. Contact home protect and showing original vendor.

After 2 weeks assigned to new vendor but he couldn't do the work. Then days later assigned to another vendor (3rd) who said replace it. Instead 4th vendor assigned. A month later 4th vendor assesses that need…

3 companies have come out over a 2 week span to repair my AC in the desert when it’s been 110 every day.

First company Sears flat out refused to do the job and wasted 3 more days getting another service company out. 2nd company diagnosed the problem and returned within a few day with the part. Unfortunately the first guy could not communicate the fact that a brace holding the HVAC unit in place is obstructing access to the part that needs to be replaced.

Their incompetence led to 3 more days and a 3rd company coming out. Said can do the job if brace is removed giving access. They were told brace will be removed the next day. Called next day provider claims he lost all pictures of the space and unit but he believes he remembers he needs better access to the unit and not just the brace…

Repair on washing machine since June 8th 2019. Started out doorlock error code replaced door lock, brain box, Still error code replace wiring harness and noise box! Still not repaired! Customer service sucks! A case manager returning information to the customer sucks!

Any information from a case manager sucks! ’

I placed a claim on washer and dryer Jan. 6, 2019. Ray Beasley Appliance Repair was sent to my home. The washer was not repairable and we got a new washer. The dryer’s timer was off. It was not fixed.

I have called repeatedly through the months about dryer claim. I am told claim is open and to call Roy Beasley. They finally came back out in June. They replaced the timer and it did the same as the old timer.

The repairman said it had to be in wiring and Roy would have to turn in claim as unrepairable. We are still waiting. When we call Roy Beasley they say they have turned the claim in and when we call Total Protect they say claim is open and we have to contact Roy Beasley.

So we are still waiting, 7 months, and the dryer is still not fixed. We are caught in the middle by a company that…

Dear Total Protection team,

Hello Records department, I am following up on the following claim SCCM7182FFFB which didn’t get done as the technician wasn’t able to come out during the agreed upon time-frame of 8-5pm on 7/15/2019.

I tried calling several times and didn’t get a call back or answer from the technician on yesterday. Next, I followed up by calling the Sears 7-888-959-6168 number to complain about the technician not calling back nor coming out.

I have been with this company for a long time and never have I experience such poor communication efforts; at the very least, someone should have contacted my back yesterday.

That said, my air was out since last Friday when I returned home from vacation and the temps have been in the high 90 degrees; not to mention, I have a infant and…

I called to get my dishwasher fixed and they put it down as a washing machine. They fix that problem and told me to wait in a e-mail they didnt respond. I had to call them back again so they told me that they got a hold of national service alliance and they would be in touch with me.

No response so today 15 July 2019 I call back and now they told me another contact with a new company Rectify Appliance Repair and I have to get a hold of them which I have tried and waiting for a call. I am in limbo

My washing machine door lock was giving me an error code! Called Total protect! This was back in June the 8th 2019. The service tech has been out at least 3 times ! Ordered the wrong part the first time!

Replace door lock and brain box still getting error code! Now they have back ordered the wiring harness! I’ve have talked to reps in South America! Georgia and Florida! A supervisor was suppose to return my call and never did till I demanded to speak to one! She was no help!

The part is now on back order ! I asked what was the total repair for this machine now ! 00! I’ve have been to a laundry mat the past 5 weeks!

After 14 years of paying this company thinking my AC was covered, I called only to find out that they will not fix the air conditioner unless it had completely stopped working. In other words, they are sweating me out at 80° in hopes that I will buy a new AC myself. Oh yes.

They didn't bother to tell me this until after I paid a technician $100 to say it was a bad compressor, but still turning on. Gee. Thanks.

I have been a customer covered by the Total Protect since 08/06/2016. Last month on the May 22nd or 23rd, I called in a claim on my Air Conditioning unit. It is now June 25, 2019 and the repair on my A/C has not been completed under the Total Protect Home Warranty. R.

Sims Heating & Air Conditioning (3) ARN Heating/Air (4) Freeman Heating & Air Duct Cleaning (5) INAIR Heating & Air (6) MCE Plus. Almost all these companies have stated the same information about the A/C unit: it needs to be replace, but the work has not been performed yet.

I make my monthly payment, and I have paid the deductible but no work has been done to repair or replace it. I have been without my A/C for well over 30-days and each time those different companies came to review the situation, I lost a complete days’…

I have been a customer covered by the Total Protect since 08/06/2016. Last month on the May 22nd or 23rd, I called in a claim on my Air Conditioning unit. It is now June 25, 2019 and the repair on my A/C has not been completed under the Total Protect Home Warranty. R.

Sims Heating & Air Conditioning (3) ARN Heating/Air (4) Freeman Heating & Air Duct Cleaning (5) INAIR Heating & Air (6) MCE Plus. Almost all these companies have stated the same information about the A/C unit: it needs to be replace, but the work has not been performed yet.

I make my monthly payment, and I have paid the deductible but no work has been done to repair or replace it. I have been without my A/C for well over 30-days and each time those different companies came to review the situation, I lost a complete days’…

I have been a customer covered by the Total Protect since 08/06/2016. Last month on the May 22nd or 23rd, I called in a claim on my Air Conditioning unit. It is now June 25, 2019 and the repair on my A/C has not been completed under the Total Protect Home Warranty. R.

Sims Heating & Air Conditioning (3) ARN Heating/Air (4) Freeman Heating & Air Duct Cleaning (5) INAIR Heating & Air (6) MCE Plus. Almost all these companies have stated the same information about the A/C unit: it needs to be replace, but the work has not been performed yet.

I make my monthly payment, and I have paid the deductible but no work has been done to repair or replace it. I have been without my A/C for well over 30-days and each time those different companies came to review the situation, I lost a complete days’…

I called in April about my washer (Leaking). They sent out a technician and he said it was a plumbing problem. They sent a plumber who said it was an appliance technician problem, so the repairman came back and said he had to order a part. This was the last part of April. I called back and was told that the part came in and someone would let me know when they would come to install it. I called several times to no avail! On Friday (JUNE!!) another company came out and could not find the Make/model number to order a part. So 2 1/2 months later I am still with a washer that has not been repaired. My carpet is soaked! My experience is a 0!

Can I get my washer repaired or replaced? Ms. Davis