Toshiba

Purchased a Toshiba laptop late Dec 2015 one year warranty. Purchase at Staples model number C55-C5379. March 4th critical error. 00 for the fix for the issue. Do not ever buy Toshiba products. They will not help in any way.

This computer is less than 3 months old, came with windows 10 installed. Not their problem if you talk to them. Someone has to be responsible. Should have known, owned Toshiba before and it was terrible. The issue is with the start menu, a software issue which they installed and it came with the computer.

Never buy Toshiba just a warning!

I bought my Toshiba laptop from Toshiba with Windows 10 on the laptop. Today Windows is an update and my screen has been flashing off and on. I looked up to see some information on how to fix it, and this is a common thing that is happening with Windows 10.

However I had to contact Toshiba and I was transferred 3x and hung up on. The first person took my phone number so they can call me back if we got disconnected.

However I have not received a call from Toshiba. My computer is under warranty and it is bad when you could not get any help from anyone.

It’s really disappointing that Toshiba is not taking care about customers and giving any feedback. I’m also working in a global company as a manager and our first issue is this “customer satisfaction is very important”. Consider about a service which is not informing his customer since 25 days.

The Satellite I purchased 4 months ago with windows 10 is HORRIBLE. Sound can not even be adjusted without going through 4 steps. The speaker icon does not work. I will look into apple now that Microsoft put commercials on my devise also.

Suggest you stop making people mad with bad products!

I sent a complaint 2 weeks ago about a Toshiba Satellite lap-top broken screen. The screen broke after opening the hood, the hinge was loose and crack the screen. The lap-top is only one year and 1/2 old and it doesn't make sense that I have to pay to do the repair.

The lap-top was not dropped.

Sent my laptop in for repair. After 4 months, nothing. All I got was a diagnostic, no repair done at all, finally have to call in and just request for my laptop back. I bought this laptop, was able to use it for 3 WEEKS, then had to sent it for repair and 4 months later I still have a broken laptop.

I did not pay $900 for this kind of, don't even have the word to describe my frustration. Now I have to go find a roll-up portable keyboard to use with my (supposely) brand new laptop. Good luck trying get me to buy another Toshiba product in the future.

I bought a Toshiba Satellite C50-A-1JM laptop on the 16/7/2014. I used it about half a dozen times and now the main board has gone in it. It will cost £258 to repair which is more than I paid for it new so I have decided to not have it repaired.

I am very disappointed as I have always sworn by Toshiba products, my sister is actually a director of a Toshiba franchise in Australia, my other Toshiba electrical goods have been great. Reading the forums, I could see a few people have had similar problems with the Satellite model, maybe there is an issue there.

I am very upset as unfortunately I hadn't backed up my photos. I just wanted to let you know about this problem I have had and if there is an issue with that model, I hope it gets fixed soon so others do not suffer the same distress as…

Purchased a new Toshiba lap top in May 2015. In 8 months it had broken down twice. The first fix took two days and was "just" a little hustle. The second time was a three ago. The supposedly durable hard drive in the machine (ssd) was lost. I lost valuable data and put the lap top in the official Toshiba lab. I was informed that it is Toshiba policy not to have spare parts in stock and that it would take up to ten working days for the parts to arrive. It has been three weeks and no news.

My laptop is my source of income. I do not expect a brand new laptop to breakdown twice in under a year, and I find the company policy for spare part ludicrous. Why should I wait three weeks for a part for a lap top under warranty when the problem can and should be solved within minutes?

I am losing time…

I use a Toshiba laptop and use Word Starter 2010 windows 7 for all home uses. This suddenly stopped and I cannot access Word Starter and I have been directed to the control panel to repair this. This is not working. I do not know if I have to purchase another new Word Starter 2010. It has taken a week to try and find your address and I find this extremely frustrating. I did speak to someone in America last week and the lady I spoke to was very very unhelpful and knew nothing even after I explained the situation very slowly and methodically.

I gave her the Toshiba serial number which is 3C275504K but as I said she was unhelpful. I hope Microsoft can help and tell me what I should do to reinstall windows 7 Word Starter 2010. There are a lot of people using this. Just look at the forums.…

I had bought Toshiba Laptop through My friend who is in USA, brand name is Satellite Pro S850 series in 2014. And one year later numeric keys were not worked and now there is a thing green color layer has been seen in bottom of screen, there for I had extremely change my loyalty for Toshiba Brands and

I had informed my several friends, not to buy Toshiba Brands because of several failures. And I would be gratefully appreciate if you can send me at least for eliminating this green color thing layer. Not usually one to complain.

Bought new laptop, $800, had about a month, suddenly you pres the "p" or "space" they did something other than their intended function. Called Toshiba 1800 number for tech support, worked for hours and several calls trying to fix. Had to send in for repair. Sent it in, got it back, not repaired. Called again got customer relations, sent it in VIP. Got it back, keyboard replaced, keys work. Within 30 minutes fatal error pops up. "Shut down immediately, cooling system problem, send in for repair".

Called Toshiba customer service again, want replacement, laptop lemon. Got run around, can only send in for repair. I have bought over 300 Toshiba computers for my Tech guys since I am a Service manager. Will NEVER buy again. They have no care to perform TRUE customer service, their 3rd workd goes…

My heater was leaking so I called the call center (19319) who in turn booked an appointment to me on 14-12-2015. The technician recommended that the heater (still under guarantee) have to be moved to factory for repair within 3 days. Up to this moment (18 days have passed) and nothing happened.

I submitted 3 complaints against Toshiba corporate. I called the call center 9 times through out the 18 days (2 of the calls, the database is under update). 3 appointments with no show and no previous cancellation. Rude personnel in complain department who are never true with their promises. And still the issue is not resolved.

My Toshiba laptop wifi signals is very slow and not work properly disconnect again and again i am so worried about it and another problem is the battery is fully charged by 91% not by 100% and the resolution is not adjustable manually. My laptop model is toshiba satellite c55-b867 serial no is 5E176218C.

I cracked the screen on my Satellite laptop, S/N 9E070156C, and sent it to the Toshiba repair center on 10/03/15. They received it on 10/12/15 and the repair status has not changed since that date. I like this computer and would like to get it repaired and returned.

Any help you can give in expediting this process would be appreciated.

I called with a problem with my laptop I just bought. 95 for a one time consult. 95. 95 for the consult. 95 he said he had not but I even repeated it back to him. 95 but he did.

He would not let me speak to a supervisor about this. I am extremely upset about this. His name was Bernard.

First of all I am upset that the computer has not worked correctly since I got it a couple of months ago. And I am upset that I was charged this much to fix a problem that came with the computer.

I have lost all faith in this company and would not recommend to anyone.

Horrible experience with Toshiba and their customer support and service. My laptop froze due to hard drive issue, support number had me order a flash drive to install that didn't work, so they sent me another one, second one had same issue, so they told me to order a shipping box.

After a week the shipping box arrives I sent laptop with box waiting for a response, after 3 weeks they sent my laptop back nothing fixed with a note saying (not viable s/n). Called customer service again they said technician resolved problem on work order.

Explained told them problem has not been resolved now another week into the situation no response or contact from either Toshiba or their customer service.

I got my Toshiba satellite L75D-A7283 laptop about 2 years now about 3 months ago my fiancé realized y my laptop was falling apart at the bottom it was missing about 5-6 screws. I called Toshiba and the man said that there was nothing he could do about it but I can buy some for $60. I told the man I believe the computer came this way or they feel out I don't know but I have never tried to open my laptop before its crazy all I need is a few screws not asking to fix my whole laptop. the computer was okay with how it worked when I first got it. I have an old hp laptop that I have had for about 5 years now and not one screw is missing. Toshiba laptops are made so cheaply they should at least add extra screws to the box if they know people are having the same issues.

I now hate this laptop and…

I have bought a 50' TV Toshiba on the 20 dismember 2013 and it is still under warranty. The Toshiba technician already checked it and found out the problem that is there is no back light on it. He took it to the shop and promise that it will take around two week to fix the problem.

Now it is already more then two week but it still haven't fix it. I have called the technician and asked him about the progress. He has explained it to me that he is still waiting the spare part from Kuala Lumpur.

Here with I list down the TV details. TV Toshiba 50', Model : 50L2300VM. D256B3J00237L1. Warranty card no. F3116372. I really need your kind cooperation to help me rectify this problem.

I bought my Toshiba Satellite laptop L55 B5357 through Amazon in the USA in December 2014. I will be going back to the UK in Jan 2016 and until then I am here in South Africa. My right hand hinge has disintegrated and out from the screen itself has popped out what looks like a sharp knife blade - on which I have cut myself as it is sharper than a razor blade. I went to the local Toshiba rep here in Nelspruit (Mustek) who contacted Toshiba (they took photos) and they confirmed its in warranty but he warned me Toshiba were not good here in SA and honouring this. Sure enough I am now informed that if I am anywhere else eg Kenya, Toshiba would fix my laptop but not here in SA.

This is absolute rubbish I used to work in Mozambique and there I have managed to have an HP laptop bought in USA and…

My TV became dead on 23/09/2015 and I lodged complaint on 24/09/2015 video SR no TIPLSR9G0057455. The servicing person visited my residence next day and taken away the mother board for repairing which has not yet been returned despite my repeated telephone calls and complaints.

The service center in Kolkata is ineffective and the mechanic probably has some bad intentions. Please look into the matter and arrange to replace the taken away parts immediately so that I don't have to take further action in the matter.

In my opinion your Kolkata service center is not giving service to the customers but deriving personal interest at customers cost.

I have a Toshiba laptop bought at best buy 1year and 6mos ago, and started finding little screws in my floor did not know they were falling out of my laptop still the charger would not go into my lap top now it is junk can not charge can not get the screws to stay in and they have never been took out before so guess they were not put in right the first time I took it to a shop they said they were not put in right and

the little brass thing were falling out that was why the screws want stay in. 1 that came on it very unhappy about the short life of my computer I am retired and just can not afford to get another one.

Your products are not very good. It is a model c55t-a serial number YDO 77564Q should have had many years, I had my HP laptop for 6 yrs it still works but wanted to try touch…

1. Shortly afterwards the inbuilt webcam did not work. I tried without success to get support from the Toshiba support website and so I bought a usb webcam. Now I have again taken the opportunity to upgrade to Windows 10 and found that the Toshiba DVD player does not work now.

There is no support for this problem on the website although many people have reported it. I expected my pc to have a life greater than two years and I am very disappointed with Toshiba.

I was having problems upgrading to Windows 10 on my Toshiba laptop. I contacted toshiba help and was told he could help but I would have to pay £160 for an extended warranty before help could be given. I refused and cut off contact.

I have since found how to upgrade and have done it successfully. I have made sure everyone I come in contact with knows about this fantastic service you get when you buy a Toshiba product. This us why I will never buy a Toshiba product again.

I bought my Toshiba laptop less than a year ago and within six months my hardware drive was malfunctioning. I had to pay $30.00 to fix it. In less than five month my laptop had the same problem again. I called and spoke with an agent. I explained the situation and he told me to go ahead and fill out the repair order form which gives two options. He informed me that I would not need to pay for a second shipment because I have the box that it was shipped in. All I needed to do was to download the order repair number along with the receipt number. I also needed to place one of the receipt in the box.

That I did, however when I went to Fed ex to ship it off I was told that I needed a label. I called Toshiba customer service from the FedEx store and was told that they would waive the cost and…

Complaint regarding 2015-0515-1640-387 (Reference #). I am writing to you regarding my laptop's repair, and I have listed its details in this email. I live in Canada and my laptop is an Amercian model, so it is currently sent-in for repair in one of your repair depots in Indiana. Being a loyal Toshiba customer for years, I loved your products so much that when I was ready to buy my first laptop, I chose a Toshiba model. However, being a student, your laptop was hard for me to afford.

Hence, when I was told by one of your employees that I had to pay for some repair issues, I was very disappointed. Not only is my laptop still in warranty, but its repair issues were also caused by manufacturing defect. Moreover, your customer service didn't handle my concerns very well, and this was…

I purchased Toshiba 40 “ Led Tv Model No 40 PS200ZE Dated 12-09-2013, Billing No 558 , From Beyond Computes ELANTE 13-14 , Phase I , Chandigarh. I launch My complaint Date 19-04-2015 My complaint No SR4G0032638 after my complaint Service Engineer visited at my house and checked my led tv properly he said to me the power card is not working and

we send a request for parts , but after few days call from service center that you parts has came then engineer came at my house with a new part but when he check with a model he said to me it was wrong parts they send the request again after few days the parts came again it was wrong again When i call service center ( 01762509554 ) he said to me that we are receiving wrong part.

Sir I am suffering same problem from last 20 days ( of wrong parts ).…

I have exchanged 39 inch with 40L5400ZE twenty days back. I have a problems with the screen mirror and I registered a complaint on 18 Apr & 29 Apr 15 (Complaint No -SR4G0051000).

However, no technician visited till date. If no technician visit within 2 days I filled a complaint in consumer court.

I purchased a Toshiba Lapton in the United States when I was on holiday. The laptop has not worked to date with endless issues. Last month Toshiba advised to ship the product to them and they will look at it. They received the product and did what they had to do and shipped it back to us.

When it was shipped back to us we didn't receive our original Lapton instead another product like a TV channel receiver. We called Toshiba and advised them. They have now advised us that Fedex the carrier lost it and because it was more than two day, Fedex will not take responsibility. Neither is Toshiba taking responsibility at this stage. How slack is the service. This issue needs to be sorted out between Toshiba and Fedex. Why do we as customers have to be chasing our laptop. Deplorable service from…

I bought a new laptop at Best Buy, and it's only been five months and the hard drive went out. I am very very disappointed in this product. I am not happy having to get a new hard drive put in it and having to do without it for two or three weeks.

They should have given me a new one. It's only been five months since it was purchased, you should stand behind your product better than this.

I have a Toshiba LCD 19 in. The screen of LCD has been broken. I contacted your service center to talk with customer service. They said to me that rs. 5000/ aprox. cost of this panel. ) on 3rd jan.

2015, and ask to repair it or change the screen. I am ready to pay. After that I followed up by calling again, but nothing happen! What am I to do now?

After greetings to your company, I have asked about the best electric water heaters in Egypt and everyone told me to get Toshiba. I already did and bought one 55 Liters on February 2015. But after one month, it started to drop water.

I called the customer care and someone told me that it is an interior problem in the product and supposed to be sent to the factory for replacement. He would have to put down the heater on the ground because it is dangerous to use now until someone from the factory visits me and replaces the product.

Unfortunately, until now and after calling the customer care too many times and too many complaints, there are no response or no answer. Now I have a useless machine taking up space in my house. Actually, this is the first time to get a product from Toshiba and…

I bought a 50 inch smart tv a year and a half ago. I LOVE this tv. It's got great picture, amazing sound quality, and is user friendly. When I turned on the other day, I noticed a darkening on the screen.

Now, there is a 4 inch thick dark band that runs across the entire screen, right in the middle! I am very disappointed as this tv came highly recommended, and I was so very pleased with it. I have spoken to a local repair service who says that this is unusual for a relatively new tv.

I would be grateful with some help on this issue. I expect an exchange, giving me a new tv in exchange for the one I have now.

Bought Satellite laptop via Amazon in March 2015. Called 855-256-9005 on 4 Ap 15 for assistance. Got some help, but was told that I only had 90 days free assistance and that I should buy extended warranty for 9 more months.

Said I would think about it. Had to call today, 9 Ap 15, and got more help but Donnalynn would not continue to help me unless I bought virus protection on the spot. What is the warranty period for assistance w a new laptop?

Why must I b forced to buy something in order to cont to get help?

My computer screen went bad. I have had this laptop for only a year. My old Toshiba lasted 10 years , this one to craped out after a year. Very very disappointed. I was a big supporter of Toshiba , but not any more!

Hi, I am so sorry to send this complaint to you; of course I fully understand that in the grand scheme of things it will count as nothing.

However I feel that I should give my views. I have been and still are a Toshiba laptop supporter. I have purchased several Toshiba laptops all have been great. No longer do I feel the same way. I have just purchased a new Toshiba laptop with a Google database included. GOD what a mistake.

Google totally restricts my laptop movements and I am unable to carry out many functions. I could continue for hours but I will not. I will use my laptop until it finishes but I will never buy another Toshiba laptop as long as there is a Google over rider over all databases.

Toshiba have made a grave mistake linking with Google.