Frank Will
Mar 6, 2022
Great
TJ Maxx
3.0
TJ Maxx complaints primarily involve poor customer service including rude staff behavior, understaffing, and inadequate cashier support. Additional serious issues include false theft accusations with perceived racial discrimination and online order fulfillment errors requiring customer returns. One positive mention highlights an employee providing excellent personalized service.
Common Issues
50% (3)
rudecondescendingyelling
17% (1)
falsely accusedtheftracist
17% (1)
wrong itemsonline orderinvoice mismatch
17% (1)
worst shoewaste moneypoor quality
Complaints
Lisa Atterberry
Jun 28, 2019
On 06-26-19 I went to location in Evergreen Park, Il. at 12:15 pm.
There was a long line but only two cashiers.
The cashier who waited on me was very rude and condescending.
I felt like I was being treated this way because of my age.
The cashier was talking about TJ Maxx negatively to another employee (I don’t need to hear this).
As I left the store, the other cashier was yelling at me to put my cart back (this cashier should’ve been engaged with her customer and not yelling at me).
I visit this location frequently and can say employees were much nicer when store first opened.
This experience left a bad taste in my mouth and I was extremely disappointed.
Catherine Brown
Jun 11, 2019
I purchased the Catherine 2 pc shoe, it is the worst shoe by far, I would advise anyone who wants to purchase them not to waste their money!!!
KAILA RATTLER
May 28, 2019
Inwas falsely accused of theft when I was only shopping not even finished just as I was in the dressing room fitting on clothes.
I was rudely interrupted and told to follow a gentleman who forced me to sign a document stating I committed theft which was absolutely false to the highest level of innocence and was horribly falsely accused when nothing at all was stolen or even got passed any cashiers.
I was extremely harrased due to a racist discriminating individual I honestly believe in my true opinion.
It was my first time ever period in my whole entire life of being out here in Tucson, AZ shopping at the TJ Maxx off oracle rd.
P Howard
Apr 4, 2019
Good evening: I visit your store on CampCreek Pkwy about three, four times a week and every time I'm there in the mornings AJ; who is always pleasant while waiting on customers, answering the phone (It's a great day at your CampCreek TJ Maxx, how can I help you?) I'm in there so much she now calls me by my name and always say welcome back.
I like that makes me feels important and she appreciate my business.
She is always busy and never have any help. when she calls for help no one ever come to help.
Well I decided to seek a store manager; came upon this young lady name Tracy....
She didn't see me, waiting for to finish talking to one of the workers.
1st I had an issues because they were talking not good about another worker.
So I let her know I was standing there and she did this…
Tammy Zwiefelhofer
Feb 7, 2019
I placed an order online at the TJ Maxx site.
When the order arrived today, it had my name and address on the box.
When I opened the box, it was all items that I did not order.
The invoice inside matched what I had ordered, but not the items.
I called TJ Maxx's customer service to report that I had received someone else's order.
They told me that I had to box up the items and take them to UPS to be returned.
When I inquired about the items that I had already ordered and still wanted, they told me that if I wanted to reorder the items today, I would have to pay for them again and wait to be reimbursed.
Why?
Why am I being inconvenienced for something I had nothing to do with?
The representative had very little concern for my inconvenience.
When I told her that I should be…