Stop and Shop

100 words is not enough. I will say that you have lost a loyal customer of over 28 years because of your self check out system which is completely broken. Equipment. Personnel. Layout. I hope the $15/hour you saved by having one more checkout clerk is worth having so many customers go to Big Y which is more expensive. But I am done.

If you'd like the full account, spanning over a year of trying to make this work, you can call me at 413-596-2239.

At roughly 3:00 today 6/17 at the S&S on Old Connecticut Path, Framingham. The young cashier, after ringing my groceries through, stopped and stood there with her arms crossed as I continued to bag my own groceries. I always help out w/bagging when a designated bagger isn’t available.

I do it to help, but it isn’t my job. I then handed her my bags and asked that she help me. She did so begrudgingly. Contrary to her accusations, I didn’t yell at her, but explained that I don’t get paid to do this job, but she does.

Her response to me was, “she gets paid to be a cashier not bag groceries”. Her attitude, defensiveness, and rudeness prompted me to speak to the manager. In my younger days, I worked as a cashier and the expectation was, you bagged the groceries too.

What has happened to…

On Monday, June 12th, at the Deli: The Stop and Shop employee who waited on me was disgustingly chewing gum with her mouth wide open while she was chomping her gum! Gross! All the while she was cutting my deli meats.

There were 2 women working. She was the person with brown hair. I didn’t notice her name, but I will next time. It was approximately 3:00 pm. I would think gum chewing with a wide open mouth is disgusting.

I have been a customer of the Stop and Shop store at 1189 Broad Street Clifton , NJ 07013. For at least a year I have noticed that someone has been putting large quantities of The Vision Times in their free newspaper racks. This newspaper is not just news but part of the Falun Gong cult that has spread anti vac and Covid conspiracy theories. It clearly does not belong in your stores.

The Vision Times Right Biased and Questionable based on the publication of pseudoscience and the promotion of propaganda, and a complete lack of transparency. (D. Van Zandt 9/29/2021)

Vision Times and America Daily—reportedly launched by or populated with former Epoch Times figures—have leavened far-right content with gentler offerings (about, say, classical Chinese paintings). A series on the occult, Edge…

Over the years I have ordered from Stop and Shop catering of 50 pieces of fried chicken, sometimes ordering multiple boxes and it was always delicious. But recently I ordered and paid for two boxes each with 50 pieces of fried chicken which I picked up on Wednesday June 7,2023 for my great granddaughter JROTC annual picnic/BBQ which was to be held at Military Base on Thursday June 8, 2023 starting at 9am for approximately 90 JROTC cadets, unfortunately due the Air Quality all school activity was canceled.

So I was left with the chicken and upon me taking a bite into a piece I immediately spit it out because of it being to salted, I thought maybe it was just me but I had other family members as well as some of my neighbors who also couldn't digest the chicken due to it being to salty.

I…

I've been a customer Stop & Shop since it opened but over the years the store has completely gone downhill I can't tell you how many times I have purchased Meats with a good expiration date only to bring it home and find it is rotten this is happened at least four to five times I've had instances of milk and creamer being rotten and just yesterday I bought a bag of bagels and

when my child went to eat them they are full of mold! Okay also when they run out of an item it takes them months to restock it and that is beyond annoying! Please start an investigation into these complaints thank you

I was in the Stop & Shop on Hawley Street in Peabody, MA today, June 4., from 3:30 - 4:00. I stopped to get something from the deli.(I was customer #2) There was one customer being helped when I got there. As I was waiting, a third customer stopped at the deli. The boy (“worker”) finished helping customer # 1, looked at me, and then looked away and asked to help the 3rd customer. He then stared back at me. The 3rd customer had no problem putting in her order before me, knowing I was there before her, but told the boy that she would be back for it later. He made no move to help or address me. He then turned around to go somewhere and so I left. 1. Why do you not use a number system? 2. I would like for that “worker” to be spoken to about his poor customer service.

I shop often at this…

At Stop & Shop I were Ignore, because of the color of my skin by a cashier name Jill, I made a complaint to the store manager Name Williams, 3 month ago, at the market at the Poughkeepsie , Oliver Pope;

Stop and shop in Miller Place off route 25a. It’s Memorial Day weekend I just spent a ton of money the night before in your supermarket to get the ingredients for the bbq. I forgot a couple things so I went back this morning to go buy it.

I was trying to get Corona rung up and I was asked for my license. I provided the license showing I’m 37 years old. Since it was expired I was told she couldn’t sell it to me. That’s fine I understand although clearly I’m well over 21.

I tell her hold on 2 minutes my father will walk in and he has a valid drivers license. She went on a ramble how she’s not losing her job and I could be an undercover cop. I need to go to another line to check out my 11 items.

That pissed me off so I asked for a manager. The lady comes up and just keeps cutting me off…

I went to the store. I purchase my food with a food stamps card, and the girl did not know what she was doing and ran the cards. Many times at the card was blocked today. Girls name is Zoe.

She works at Stop & Shop in Lincoln and she was extremely rude and then another woman helped me who is also very rude and also the manager.

I had a food delivery 2 days ago. The driver just left everything on my front deck and didn't even ring my bell. When I later realized that this large delivery was outside my husband and I really struggled to carry all the bags in.

We are 80 and 88 years old and unable to carry heavy bags. That's the reason we had the food delivered. When I called customer service I was promised $20 off my next order with a code that would be sent to my email No code was sent to my email.

This is poor customer service and totally unacceptable. You can and must do better.

Im standing at the deli for over 15 minute and there are 3 people and one having a side conversation lookkng at me but not acknowledging me and keeps going about doing something else after finishing over 10 minutes with a client this a total abuse for people that are buying food with my money no asking for hand outs it’s totally frustrating for me because I am sick and can’t stand for long periods only after I complaint what’s taking so long to be assisted did the side chatter assisted me with today at 2:52 pm after waiting for over 20 minutes to be assisted

I’ve shopped at your store in Andover Massachusetts. You pricing is higher when compared to Market Basket but your store is convenient to my home. Now you charge 10 cents fora cheaper version of your bag and 1 cent for tax on the bag.

Sales tax in Massachusetts is not 10%. Hope you enjoy your windfall from your surcharge for bags. As for my family we will no longer be using you store. What a stupid corporate decision.

Stop and Shop is more expensive than comparable stores. I continually find expiration dates expired especially in the dairy department. The packaged meat is low quality The tags cover up bad places in the meat. I only buy chicken and only when it is on sale.

Actually, I only buy things that are on sale. The customer pays more through high prices, is expected to check out themselves or wait in a line because only one register is open. The new policy of charging 10 cents PLUS tax for a cheap paper bag is the proverbial last straw for me.

The self checkout with your own bags adds a quagmire of problems to checking out. It doesn't work and a person must continually get help. Of course, the attendant blames the problems on the customer (that happened to me today) I personally resent being…

I recently shopped at stop & shop Newington Ave and dealt with a cashier named Patti who was rude to me and yelled at me because the steaks I was buying were a digital coupon which I didn’t tell her and she proceeded to treat me like I was stupid The customer behitme said he couldn’t believe what was going on anyway I was disappointed in the experience after shopping there for years and wanted to vent my experience thanks

I am a regular customer at the Stop & Shop in Greenville RI and I am dissatisfied with the level of customer service in the last year. The cashiers are usually fine but the baggers are awful. They have no idea how to pack a bag.

I began using reusable bags in the last few years and we had to stop using them during Covid but I am now using them again and recently heard on the news that Stop & Shop will discontinue using plastic bags in RI which is fine with me. What you need to do is train your employes how to pack a reusable bag.

The girl I had today just threw my groceries in the bag; she didn't know how to properly place them in the carriage and then was worried about her nails; so much so that she left the bags on the counter and did not even put them in my carriage and neither did…

they never did anything about her.. everybody in that store is drinking liquor from the liquor store next door a worker by the name of Dazmine tried to sell me marijuana she works in the seafood department.. I live in the neighborhood so I familiar with all of these young ladies. bad Business

Stop and shop in Trumbull Connecticut on quality Street. This Hass to be the worst Stop & Shop I have ever been to. I’ve lived in Trumbull for 10 years. I have seen the decline over the years and it’s disgusting everybody I know goes to another town to a different grocery store because the Stop & Shop, their shelves are empty they never have what we need and

there’s never enough help, in the checkout lines, it’s pretty disgusting. I would like to know if they’re going to revamp the Stop & Shop what’s gonna go on about the Stop & Shop because it’s just sinking into a hole and it’s disgusting.

I was asked at check out how many bags would I need for my order. I said I don’t know yet. At the end of the order I said 3 bags and the cashier said I charged you 4. Just then walked over to my carriage and placed my bag of potatoes in a bag.

I had them in my carriage. I don’t understand that and it didn’t hit me till I was in my car how rude that was.

Charging for paper bags now?!? Don’t you charge enough already?!? Ridiculous. Going to shaws

I went the Stop and Shop in Pawtucket and purchased a French Bread for 4.87 and when I got it home it was stale. You think for that amount of money I could get fresh bread. Also the half pound of Stop & Shop roast beef I purchased was very watery and devoid of flavor. I was very disappointed when I got home looking forward to a great tasting sandwich and instead of that I got stale bread and tasteless sandwich meat.

What happened?

Regards, Charles Conklin 170 Coyle Avenue Unit 2 Pawtucket, RI 02861

I am aghast that I received an email that informed me that as of the end of April you will be changing me for paper bags I really think you have lost the forest from the trees. What will be the next idea?

Charge me to pack my bag too? I have been a loyal customer of your store for more than 50 years and I am in shock! What I might have to do is shop at your competition and recycle their bags at your store when I Truely need to shop there.

I now will start shopping at your competition because they understand customer service I think this is a very bad decision on your part because it will drive myself and others away from you I learned years ago an expression “penny wise and dollar foolish “ I’m sorry but your greed is showing

I recently shopped at the Stop and Shop store in Somerset, MA. I have been going to this store for many years. 99/lb. 99/ea. 99 for the Coke. I talked to a worker who manually made the correction. I asked why I was charged a wrong price and he said, "I don't know. 99 as advertised.

I was told I had to go to the service desk. The clerk there said that I would have a credit for the difference put back on the credit card. Now I have to wait for the credit card company to issue a credit.

" This is far from the first time this has happened at this store. My wife and I now both regularly carefully check the receipts before we leave the store and there are often multiple pricing errors. On this trip, I was planning to purchase more items but with no tags on many items I didn't want to chance…

I have been shopping at Stop & Shop for 30 years and they always had the best beef the porterhouse would melt in your mouth. Now in 2023 and before the steak is full of Gristle and tasteless!! What have you people done to make this happen?

Do you think that customers don't notice because you're ignorant if you do. The quality of your beef has gone completely down the tubes you should be ashamed of yourselves and you are charging twice the price it's highway robbery I wouldn't mind spending the money if I got good quality you are ripping people off ashamed ashamed of you you used to be a good store you're not anymore whoever is running you the CEO all they care about is money but obviously

something fishy? I have been a stop and shop consumer for at least 40 years. From Quincy to Falmouth Ma and a few in between. I’ve NEVER had a complaint, until now. I ventured into the frozen fish section. I have never purchased fresh or frozen fish at stop and shop I always pay outrageous prices at local fish shop

Tonight I tried the frozen cod. This is NOT fit for human consumption. Nor would I feed it to my dogs Maybe, maybe in a stew?? But I’m not sure? So much wrong with it.

I did also but the smoky sweet salmon that was very good!! And I purchased scallops!! We will see about those?

I feel let down. This cannot be something you sell on purpose??

This will not allow me to upload a picture.

Stop and shop skinless boneless cod portions.

Send me an email I’ll send you a picture of…

I am a former employee of different locations of Stop and Shop and I know when I worked we were suppose to treat customers with respect and spoke to them with some type of sense.

I called the Newington Fenn Road store and spoke to the Meat department asking for lobsters on Easter morning and I was told they didnt have any.

I called the Cromwell store and Brandon was excellent and I purchased 4 steamed lobsters.

I called the Newington the next day(4-10) and asked for seafood and spoke to Corey who said they had lobsters but speaking with him he wasnt too shore if they could be steamed. I asked for the price and he says they are expensive. I asked him is there a manager and he told me theres no manager on.

I hung up with Corey and called back to the front and asked for a manager. I was…

We used the online ad to decide to shop in Yonkers yesterday. 69. 99. I have a membership card but didn't buy items. It felt like bait and switch. I have now located my member number but dislike intensely such practices.

Also the advertised terriyaki and sesame flavored salmon was not available. This is unacceptable to have 2 such infractions on a holiday Sunday

I was leaving the Stop & Shop in Sparta and I got to the far entrance by 9:01 and I was told that they were closing The far entrance at 9 by signage. I'm a heart patient and I had a catheterization two days ago.

I asked the employees nicely if they wouldn't mind me walking out of this entrance so I didn't have to walk the 3000' to my car from the other entrance since I'm a heart patient as I explained to them in the kindliest manner possible. The manager with a lot of attitude and visual annoyance and physical annoyance, turned toward the employee who was also annoyed And reluctantly opened the door for me with disgust and attitude.

Like, how heartless do you have to be. They were absolutely 100% ready to let me walk all the way to the other entrance. As a human being, I am disgusted by…

I lost my Stop and Shop card, so I use my phone number at the register with no issues.

When I use my phone number at the Stop and Shop gas station in Winsted, CT it doesn't apply the points and I know I have close to 800 points.

Thank you, Angel A. Rodriguez 860-294-1941

I was in Stop n Shop last night store number 622 getting a couple things as I was walking past the bakery the night shift girl Paula was on the phone yelling and screaming about another employee. Wasn't the pleasant thing to listen to especially having my kids with me.

I have delt with her before about asking a question and she was very rude about it. Her response is its over there and if it's not that we don't have it.

Good evening, one of your employees was operating a walk-behind handheld machine vibrating noise all over the store tonight. I am sure the noise is well over the (85 db) action lever per OSHA guidelines. It sounded like a compactor that's used for the outside for paving.

This happens often at this store. Your employee should not be doing this going up and down the isles while customers are shopping.

Also, FYI, this is the dirties unkept stop and shop in our area. If II experience this machine one more time, OSHA and the Health Department will be notified with a complaint. Please learn to care about your customer. Thank you, John

I was shopping at the Stop and Shop store on Harvard Avenue in Brookline today, shortly before 5 pm. I went to go through the far right express check out lane (lane 1). The woman working as the cashier said that the lane next to hers (lane 2) was open with no line.

I looked over and there was one customer still completing their transaction in lane 2, the same as in lane 1, so I was confused at her instruction. I commented that the lanes looked about equal. She replied in a harsh tone of voice that she had been talking to the man behind me and not to me.

" She seemed highly agitated with no provocation. I felt uncomfortable and moved out of her lane, but she continued to rant even after I moved away, getting louder and more agitated. " at her. I should not have yelled; it happened because…

I am a constant repeat stop and shop customer in farmingdale ny.. I noticed there is a manager TINA in Farmingdale. Whenever she is on, there is usually One line open with at least 8 -10 shopping carts long. The wait is unacceptable.

If you try and go on self service line and there’s a problem, she becomes nasty like we are bothering her. TINA is not good for your business. Just wanted to let you know

Corn beef...should have had a limit on how many could be purchased by each customer. N.Smithfield S&S Park Square was sold out 2 weeks before Dt. Patrick's Day.

The male clerk I spoke with was beyond disrespectful. Rude, makes me never want to come back. Mumbling things under breath

m), body odor, filthy uniform and zero personality. I observed her tossing food into the bags for the woman ahead of me at the checkout. So when it was my turn, I said I would bag my own items. Then I observed her throwing my food into the bagging area as I was bagging my items.

If any of my crackers or apples are damaged, I will return them, and anything else that was mishandled. , has made my decision never to shop there again. Observe her, re-train her, or get rid of her.

Please teach associates how to properly bag!!!!! Today I came home with two loaves of squashed swirl bread-they were under frozen pizza, cat food, produce and my container of blueberries was sideways and had spilled open. For what groceries cost is it too much to ask to get them home in the same condition you picked them out in the store?

I cannot go back to the store unlimited times to get this right

Being a customer for 50 yrs, having a Stop & Shop card, and not getting sale items unless it’s digital on phone ! Find that insulting to long standing customers ! I do not use my phone for any sale items in your store !

Would be good business for you to honor sale items with a Stop and Shop card period !

condition of items purchased. completely rotten potatoes in bag. clearly damaged apples, French Fries bag was not sealed and went all over the place. Ordered Organic milk and it was substituted with regular milk. Organic products should never be substituted with non-organic product for any reason.

my pictures were unable to be uploaded.

Hello Gordon Reid & Employees of Corporate S & S

I really like shopping at Stop & Shop as it is convenient for me especially since I am an overworked small business owner and mother. I have been enjoying the use of your card & points. Just recently the app stopped working for me and it would not accept my username/email address or phone number for that matter. Called customer service (not user friendly for the issue that I have). The customer service rep was not able to resolve the issue. She stated that I had to create a new account with another number and another email address entirely. So she created a new email address which isn't even mine and I had to give her my work cell number. Then she realized that my work cell number (which is Private, the bill is in my name) is in someone…

I went to the Stop and Shop in Braintree since 1 store in Brockton has closed and the second one will be closing too. I did my shopping and went to check out and there was only 1 register open with a long line.

I said to the manager is no body working today look at this line. He said everybody called off and he just walked away. There were about 10 or 15 people stocking shelves but 1 open register open. Everybody I asked said its not my job.

Two items I purchased Friday march 10, were not given the digital coupons. 00 off the Kodiak pancakes, both of which were on the coupon list beginning Friday, march 10th. Apparently store 66 did not input the digital coupons. 00.

Your inflated prices are enough to deal with.

If i had the option to give 0 stars i would. earlier in the week I was shopping at the Teaneck, NJ store and asked an employee where I can find a particular sauce. she didn’t nt even turned around to look at my face, and her answer, "ask customer service, thats what they are here for" Went to customer service and was told look on isle 6, if not there, I do not know what to tell you" I decided to ignored this, paid for my groceries $479.

Today, I had extra time and decided to get a head start on next weeks shopping. Spend about an hour shopping and was at the register when i realized I had not enough bags. picked up 4 bags and placed along w my shopping to pay for it.

The male cashier couldn’t find the barcode for the bags and asked another employed who said "she needs to go to customer…

Interminable hold times. Inexcusable.

Your cooked chickens were the only reason I ever shopped at your stores. Today I went to get dinner for my family and the chickens were in bags. Just disgusting. Oversalted, not crispy, a complete mess to work with, sickening.

You just lost me altogether.

While at the Rt 30 Stop and Shop location, 3-4-23 I was treated extremely rudely by an associatte in the floral dept who refused to help me. " I was polite when I asked her for service, and was very taken back by how she was so quick to respond in such a snappy, unprofessional tone.

The clerk is in her mid thirties, heavyset with reddish hair. This is not the first time where she has seemed irritated with the responsibilities of doing her job when I have purchased items from the floral dept. Myself and my wife shop at this location, and spend over $1200 dollars a month and I must say the customer service has dramatically been allowed to go down.

Frequently cashiers will be having conversations with the bagger, and will not start scanning the items until they have finished their…

This is probably a waste of time on my part. We have been customers of your Natick Store for over 40 years. The customer service desk and general service is horrible. It has been going downhill for years and it is getting worse. We now only shop there when we need to pick up items at the pharmacy which is top notch.

Today for the second time this month there was nobody at the Customer Service Desk as it was closed earlier today when I was there.

Please don't tell me you're trying to hire more help. I have heard that many times before. Other markets in the area always have enough registers open so I don't have to use their self checkout. Your self checkout is a pain. It's pretty easy to tell there are many unhappy employees there. I know someone who worked there part time for years and…

I had purchased peaches last Sunday. I had inspected the peaches prior to perches and they looked ok. Had bagged them and not touched them or took them out of the bag until Tuesday when we had a snow storm.

Had one peach before going to bed. ". After 6 attempts at locating my vanes so that they could administer the medication, and 4 hours in the ER I was finally sent home. I went through all the food that I had eaten that day, and after inspecting the peaches they were covered in mold.

Considering I had only had them for 3 days, and not taking them out of the bag they must have been contaminated with mold in the store or in transit by the supplier. This…

Subject: Unsatisfactory Service at Stop and Shop 2136 Barstow ave

To whom it may concern,

I am writing to lodge a complaint about the service I received at my local Stop and Shop store. I have been shopping at this store for many years, and I have always been satisfied with the service until now.

On my last two visits to the store, I have been extremely disappointed with the lack of customer service from the cashiers. On both occasions, I was not offered any assistance with my groceries, despite the fact that store policy is to bag groceries for customers. Instead, the cashiers left the groceries in my cart and moved on to the next customer.

I understand that mistakes happen, but this is the second time that I have been ignored. I expect to be treated with respect and to receive the…

Stop and Shop on Rodman st Fall River Ma 02721-IS HORRIBLE! There is never a Customer Service Rep at the Service Desk. When there is someone there, they act like they don't want to be bothered. One Customer Service Rep was wearing Sunglasses-her hair was extremely messy and torn jeans!

What happened with the people you hire here? At the Deli-Same story. Everyone is busy pre-slicing meats and cheeses and ignores customers that need assistance! Your whole store is a mess! The self Checkout is a absolute mess too. Takes at least 3 minutes if your light goes off and they need to clear it.

They just grumble when they have to help you! You need a REDO on your store! I hate shopping there!

I went to receive wester union. The moment I entered the supermarket the head register told me. We are all in the registers it’s going to take about 10 minutes. After 15 minutes the lady made an announcement thru microphone saying that help was needed in customer service.

10 more minutes went by, the lady made another speaker announcement, another lady came to do some returns. A man named Sam comes and says I don’t know how to do western union, and sends someone else named Steve. Steve comes in and tells me you going to have to wait let me take care of the lady behind you.

A woman name Lorraine comes in and in a very infuriated tone asks me to provide two form of ID which I had and asking me questions in a very unpleasant manner made me feel like a criminal. I work in the customer…