Kimberly F. Monroe
Mar 19, 2019
During my flight on March 4th, my bag was torn on the Handle part.
Can there be a voucher given so that I can replace this?
Flight number SA 210
South African Airways
1.0
South African Airways faces significant baggage handling problems, with customers reporting both damaged and lost luggage. Additional complaints highlight poor customer service responsiveness and failure to follow up on reported cases within promised timeframes.
Common Issues
100% (2)
bagtornlost
50% (1)
incompetentilliteratecan't help
50% (1)
lost bagspersonal belongingsclothes
50% (1)
no communicationnever contactget back to me
Complaints
Lize
Jan 4, 2019
Its the most useless airline on the planet!!!
They lost 2 of my bags with all our personal belongings, clothes, car keys and house keys!!!
Their staff is a bunch of incompetent and illiterate workers, they cant help a person nor communicate with a person!!!
At OR Tambo they said I must make a case i did so, the case number is JNBSA 49620.
They said they will get back to me in 24 hours still no communication from them, if i don’t contact them they will never contact a person back!!!
United Airlines are the only people that can trace our bags on their system because we flew with them from Canada to Washington!!!
Our bags is in Washington South African Airways get them to South Africa!!!
South African Airways must get our bags from them because South African Airways did not put our…