Contact Snapchat Corporate
Toll free phone number:Snapchat is a social media application that has been around for several years and has grown in popularity very quickly. The company CEO is Evan Spiegel, who founded the company and still runs it today. While Snapchat has millions of users worlwide, their customer support has often been a frustrating experience for users. Common complaints include product updates, user account issues, and problems using filters.
Snapchat does not provide an easy to use support hotline or customer service phone number. This is probably the main reason why so many users get upset and file complaints on our website each day. Still, the amount of poor feedback we read is nothing compared to the overwhelming majority who love the app and use it daily. If you are a Snapchat user who is having issues, we would love to hear about them. Please, leave your feedback below.
One of the downsides to using the app is that communication is often a challenge when you are having problems. For example, many users find themselves blocked from using Snapchat without any phone number to call or means of quick resolution. Or there are often problems with broken spapstreaks and version updates to the iPhone and Android apps.
Experienced poor service? File a complaint here!
Snapchat Contact Information
Report complaints to corporate and get satisfactionSnapchat headquarters address
- 63 Market St.
- Venice
- CA
Company website
1-800 phone number
Toll-free number pending.
Support email address
support@snapchat.comBetter Business Bureau rating
B-Customer service hours
24/7
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Top Snapchat Complaints
Browse more than 192 reviews submitted so farMy daughters phone was banned with no evidence or explanation. I explained a bit in her school has been sending malicious complaints about a number of girls which has resulted in similar bans. Customer service did not help, provide any detail. This has caused huge distress to my daughter which I have explained. Customer service has now said matter is closed and will not respond to any emails. There is no way to talk to anyone at their customer service team, it’s dismal customer service showing no care to their users despite when I had assumed they had a moral and legal responsibility to do so.
Hey! I just lost my snap chat streat nearby 1100 streaks. I was out of town with no WiFi there . I requested to have my streaks back. Unfortunately they didn’t helped me out. I literally begged for my streaks. I am ready to pay it at any cost . Please give me back my streaks.
I have filled a request to download my data and have been left waiting 5 days currently for a task that supposedly takes 24 - 48 hours. I filled this request before many friends who received their data after only 2 days. I have attempted multiple times to get in touch and recieved absolutely no reply their website is terrible and does not leave an open ended support section but only gives you a limited amount of choices to chose from. Absolutely terrible the lack of customer service.
Hello, I wish to complain about the recent snapchat filter where you can upload your face/picture and put it in the middle of a headstone. You can also state how you think you died. As a parent who saw this on her daughters phone thought this was totally unacceptable to view and wish this filter is removed. Why are snapchat encouraging these inappropriate images when social media is so powerful.
You need to fix your app because it won't let me see people's stories that they posted, and would not let me post a story yesterday. Thanks
I’m so sick of seeing these liberal and left wing “news” stories on Snapchat. I’ve tried to block them and it won’t let me. I’ve tried to hide them and they just pop back up. What the hell am I supposed to do about this. It needs to be fixed. I don’t want to see anything from Jeffery star’s stupid story and I sure don’t want to see any “news” that “NowThis” or “Vice” “Occupy Democrats” or any of these stupid celebrities. It’s not snapchats job to recommend things for me to watch or subscribe to. If I want to block a subscription from appearing on my page I should be able to! They can block conservative pages with no issues but I try to block and report a left wing or liberal idiot and it just re appears.
right if you don’t sort out what’s happening i swear to god. it’s getting out of hand. what if someone is in danger and can’t contact you any other way because they may not have any other media or your phone number yea? cmon snapchat for god sake, i’m gonna go mental
My complaint today is that mine and my friends account has been locked for no reason and it's kinda dumb that you guys locked my snap and my friends snap for 2 days and won't unlock it so that kinda makes me mad that i almost have a 500 day streak and I can't save it cause you guys locked me out of my snap for no reason so i kinda want my snap back soo... can you give my friend and I our snap back.... here they are Jf8793 and Wdorsey1102, and the only reason his snap locked was because I was keeping his streaks and my device locked his snap so please give our snaps back please and thank you, have a nice day!
hello,
my friend (snap id - malik.kami2268) and I (vasundhra11) had a pink heart that means we have been best friends for over 2 months for the past one year and now suddenly we have lost our pink heart. we are communication regularly on snapchat a minimum of 3-4 hrs. it is not possible that we talk to anyother person more than each other. now a new best friend is showing.. whom I don't even text , just share a snap streak. I want my heart back.
So someone sent me a message and I didn’t get it until hours later and we both had internet. So smd because I’m not taking the blame for you guys not letting me get my messages. Period. Please fix it.
I deactivated my Snapchat and it didn’t deactivate now I’ve emailed them and requested my data several times every day this week and still haven’t got MY DATA so I can see who logged in
I would rate this app 5 stars if we were able to change our username. This issue is unbelievably annoying since I previously picked a username that I now regret. Almost every other social media app has this feature available. There are many people that don't even use the app anymore because of this flaw. It is simply too much work for the user to make another account since they have to gain back all their followers and will lose their history.
My question is why is it that when you pay for your items with a debit card and you have to return it they will not give you back cash when the money has already been taken out of your account. Ross is the only department store that I know of that does that.
I created an account and verified my email, I can login to the account via chrome but I am unable to login with the exact same details in the app, when I try to login i am taken back to account registration where it will not accept a verified account so there is NO WAY to login to the app with a verified account and no way to contact Snapchat to solve the problem.
So I have a verified account that will not work with the app as it just tried to register my verified account every time I try to login via the app, why does it not recognize a verified account that works on the account via chrome
It seems this was created to be frustrating and make people angry
I was overcharged and there is no one to opt out with.
Hi there i have tried to contact customer service twice and i have no response from you i am unable to get in to my snap chat account ahnaiya1 as my phone broke it turned off and would not come on i did not have time to change anything before it was sent off, i was issued with a brand new phone as the phone was broke.
i have forgot my password for my snap chat and and i have also changed my mobile number and did not update it i am also having trouble with my emailed beckietuohey@yahoo.com forgot that password too i have emailed them and they are in the process of sorting this for me,
i need to update my my number my old one was 07734082340 and my new one is 07751204394
You can also contact me back on my work email Beckie.Tuohey@mitie.com
Thank You
Why can't you watch a basketball game without all of the stupid announcers and their commentary . Who wants to listen to Charles Barkley.
They are suppose to announce the game PERIOD. We refuse to listen to announcers PERIOD
I see there was an issue with heart/bff emojis back in 2015. I've read that it has been corrected.
Is there by chance still an issue? I'm having some crazy things happening with my Snapchat heart emoji between a best friend and I. I'm hopeful it is still a glitch of some kind as it has caused controversy between us.
Snapchat has been very sucky lately. Whenever I go to watch someones story I either have to watch the whole thing all over again or it glitch out and say that the connection failed. I do not appreciate this at all. I think you should get your shit together and fix snapchat right now. From the bottom of my heart I wanted to say I love snapchat and hope you fix it soon before I cry about it.
Me and mariah_figurski lost our streak today and we DEFINITELY snapchatted each other.
I just used the chat on Snapchat and wrote out something really long and really heart felt that I put a lot of time and thought into, and all of a sudden the app completely crashed and when I went to look on the chat, all of what I wrote was completely gone and it was back to the way it was before I even wrote anything. I am really frustrated because it took an hour and a half for me to write out all of what I wrote and now it is completely gone.
i have connectivity issues with goldfish_04, and it took our streak away, can i please get that back
I lost my streak with my boyfriend and we snapchat everyday. I'm not sure if we were off by like an hour but I think it should be back. It's been gone for a few days and I am filing a complaint now. My Snapchat username is alexis_audia and his is rebon
Snapchat led to the divorce of my marriage because there’s no way of catching the users because the messages automatically erased unless one saves them I believe there should be a way to check the content of a persons message or our children for that matter
I cannot seem to reactivate my snap after deactivating it.
send this to snapchat
WY DO THEY NEVER HAV IT ON WINDOWS PHONES
snapchat keeps crashing. Everytime i try to open the app it closes automatically. I am not impressed with what is happening and i would like it resolved as soon as possible.
I had a streak with kcperry 2003 and we lost it we sent a snap that day and don't know why we lost it and I would like it back
Snapchat has been great until the recent update. I want them to restore it before snap was bad. Everyone is complaining about it and Snap needs to fix it.
actually i opened my account yesterday in samsung note 8 and i captured alot of pics and saved in memories but then i log out and opened mu account in another mobile i saw there was no pics why? i really want please . if not i will die. those pics were too much important for me please help me. i beg you.
Snapchat hasnt been working for me and a lot of people,it wont let me send messges and anything someone sends to me i dont get it. I deleted it and reinstalled it and tried to log back in but it says could not connect try again later.But i have tried it multiple times at different hours and it still doesnt let me log back in
The new update is so difficult to use and hard to view stories. There should be a separate page for stories. Please take this into consideration. Thank you.
Overall I like Snapchat, however I randomly lost my streak and have no idea why. I send out a streak snap twice a day, typically when I go to bed and when I wake up. I went to bed around 8 and sent my streaks and woke up at about 5 and sent them again, at this point I still had all of my streaks. Well a few hours later my friend sent me a few snaps as his daily streak to me, we still have it. And then I sent him random snaps all night only to notice around 6 AM that our streak was gone. IT WAS AROUND 270 DAYS LONG!!! I MEAN ARE YOU KIDDING ME??? And this type of thing has happened before to shorter streaks but the process of trying to get them back is completely useless, their customer service is trash, and it completely pisses me off. I’m sure if I try this time it’ll be no different.
I hate the new update out sucks and noons likes it.When I wanna read a msg from somebody I end up seeing there whole story.Noone likes it change it back
GET THE OLD VERSION BACK. you guys are loosing so many people
As of 02/08/18 I had a snap streak of 35 days and me and the other friend sent pictures back and forth during the span of that date and yesterday but then my snap streak disappeared. I would like it back and would like to get a different response than I’m sorry but there is nothing we can do right now.
Please, can you return my snapchat service back to what it was before the most recent update. Thank you.
the new snapchat update is disgraceful and should have stayed how it was, there for I really feel to delete my account, the changes are terrible you have ruined snapchat!!!!!!!!!!
Change it back to old version . This version is not easy to use can't even see the ppl who send personal pics or messages so change it back
I hate your new update. Everything is horrible.
THE NEW SNAPCHAT UPDATE SUCKS! YOU NEED TO GET RID OF IT AND MAKE IT THE WAY IT WAS BEFORE!
This update is trash. If there was a way to go back to what it used to be I would. Re-do the update please. I hate it. I don’t want to see stories where my conversations should be. I don’t know where my subscriptions went for the “discover”. Really the whole thing is terrible.
I have lost so many streaks and I really need them back people are starting to fall out with me coz I lost them all last year and some this year so please can I have them back
The new snapchat update is horrible. I want my update gone, I didn't even update it, it auto updated. I won't use my snapchat as much now if it does not change.
The new update that came out around about the 10 of Janie art 2018. When you open up the app you get the normal camera and then you swipe left to see your snaps and it comes up with a whole heap of new stories AND ALSO the snaps it is very annoying and everyone I know hates it aswell. Usually I love the updates but his ones just annoying and it frustrates you and all that crap
none of my friend emojis are showing up except for the streak one
I lost a streak due to connectivity issues!!
i logged in on my brothers phone and I chatted a little then i went back to my phone and suddenly I couldn't find my chats then i go to quick chat i find my chats then I tried sending a message several times but didn't work so I check my wifi and the connection is good but it still doesn't want to send a text to my chats
I have had connectivity issues and lost streaks
Connectivity issues. I had a snapstreak on Snapchat going strong and then all of a sudden it just ended without warning or anything. I know we snapchatted multiple times that day and it just ended. I want my snapstreak back, I am still having problem. Fix this!
I had some connectivity issues and lost all my streaks :(!
I lost a snapchat streak with rhys_miles due to connectivity issues, please get it back
I have filed many reports about this and none have been successful. I lost my approx. 355 day streak on the 21st of October even though we had snapchatted within the 24 hour time period. There were no timers. My streak is not being restored and this is frustrating as I do not understand why I am suffering for something that wasn’t even done by me or the person i lost my streak with.
my snap chat streaks disappeared
I would like to complaint Snapchat about an unsatisfied problem that I always face while I am using Snapchat.My message always can't be send to the others , as the time I also can't receive my friend's message , although the picture or video are available , but message is always unavailable. Hope that the official snapchat company can follow up the problem , thank you .
I lost my Streak with my best friend that I talk to every single day. And he needs the streak to win a bet. I'm highly upset about this so I'd like it to be put back. We were at 54 days.
sir why other mobile canot get their same filter like iphone
iphone user so many filter like saturday night sunday like tht
in oppo there is no any filter Why ?????
in iphone there are making snapchat side by side
in android user there is no update for sc story side by side why ???
Hi, yesterday my friend logged out my Snap to log into her's and ignored the "Back-Up" notice and some pictures and videos were deleted so I was wondering if I could get those back please
Someone put a picture of an Older Black Woman to Bully her, can you please take it down?
Today is September 5,2017.
I have a very concerning issue that I need to discuss. This is the second time that this has happened to my boyfriend and I, and, quite frankly, we are furious. We send each other snap pictures nearly every second of every day, and our streaks always rack up to very high numbers. Every single time that we have reached a near 90 snap streak, your app CRASHES and RUINS it for us. We need to resolve this issue. Our snap streak should be near 170 by now, but your app has erased it even though we know for a fact that we have not ruined it ourselves. When this happens, we have never even gotten the hourglass emoji warning. It just disappears.
We need to fix this as soon as possible. My user name is: lacy_jo82, and my boyfriends user name is: tylersland. We would prefer to have our actual snap streak back, which would be at 173. However, we would settle for our second (ruined) snapstreak, which would be at 87 today. I thank you for your anticipated cooperation. Enjoy your weekend.
Ok I love snapchat but this week my favorite filter was gone. It's not as fun anymore without that filter. I'm not sure what it was called , it made your forehead small and your nose big. It also had a voice changer was so cute. I would really like to have it back. I am constantly on Snapchat and I am always sending out snapchats to all my friends and all of a sudden when I sent a snap, about 20 of my streaks just disappeared. The hour glass wasn't beside their name or anything. They just disappeared. And I am very pissed off about it because at least 8 of them were over 250. I want my streaks back now.
My brother was mad at me for being late to pick him up at school because i had a class run over. He went into my phone, downloaded a stupid app and started using it, my account has been locked because of it and I had nothing to do with it. He knew if he installed this shit that it would lock me out and I would end up losing a 244 day streak I have with my girlfriend, I'm very upset about it, and would like this issue to be resolved quickly. I have tried using the support and the unlock on your website but it says that it could not process it.
He's a jerk for pulling this and I just don't want to lose the streak. I didn't download this dumb app and i'm going to be extremely upset if I'm punished for something my asshole little punk of a brother did. I would be so grateful to whoever fixed this and I would appreciate it immensely. I have tried resetting it online 30 times and i get the same cannot process message even though all 3rd party apps have been uninstalled. Snapchat customer support has no email, I had to create a twitter account and tweet them and direct message them, and they still have not replied now 8 hours later.
I need some one to resolve this issue, so I don't lose a streak because of something someone else did on my account.
I love to use snapchat to share what I'm doing and capture fun moments with my friends and family. I also like to see what my snap friends are up to as well on their stories, but I rather detest seeing the "featured" section right below the recent stories. Why? Because they happen to be inappropriately dressed women. If I scroll to the left, those ads are not like that, but every time all of the stories have been watched, there is always something inappropriate and offensive on this feature. I do not understand how Snapchat can classified as "safe" when there are offensive ads and images for all to see.
Me and my best friend had a 170 day streak and we was snap chatting each other over photos to get our streak up, however it suddenly went after we got it up to 170. I am very disappointed with this as we took a lot of effort to do this and we now have to wait to restart our streak.
I just wanted to say that this App has just turned into an Ad filled, Kardashian and adult taboo filled place, and it's just downright horrible. No one gives a rat's behind about Kim, Khloe, or any of the Kardashians, really. This App's main purpose was supposed to be to share your whereabouts with friends and to send them photos back and forth. Now, all this app is is a bunch of advertisements, Kardashian's rear-ends, and adult facts. If I wanted to know "the top 10 positions to reach orgasm", then I could google that myself.
I don't need Snapchat as a secondary source for my sexual concerns. This App should be for "18+" users. My sister is 14, and she has Snapchat of course. The fact that she has access to such indecorous information at such a young age is just ridiculous to me. I've had enough of the stories about Kardashians, DIY tutorials, and Buzzfeed's liberal bullshit. Feel free to get rid of all this nonsense, or at least get rid of all the taboo and make it age appropriate.
I'm writing to make a serious complaint. My girlfriend has texted me that a man that she's never met before has just texted her on Snapchat without her permission wanting indecent pictures and now she's mortified and paranoid that someone is stalking her all because of your good for nothing app, this needs to be sorted, I can't believe you'd allow this filth to happen on Snapchat people should not be allowed to text people they don't know without permission, this downright unfair and needs to be sorted out.
I just lost a 50 day streak that meant a lot to me when I was snapchatting the person yesterday. This is truly unacceptable to me at least because me and this fine young lady had been working on our streak and we really thought this was the one! But when I woke up this morning snapchat had a different idea. Snapchat decided to crush any hope of our streak ever reaching 100. I am genuinely destroyed by this.
This month Snapchat has just made me mad to a point where, if i could, I would throw it at a wall. But since I can't, I will complain instead. The beginning of this month I had lost 5 extremely high streaks of mine all at the exact same time.
Now, I thought that maybe we didn't respond in time with each other but then i looked through the msgs about when we sent them, and we sure as hell have replied to each other within the 24 hour limit, we actually all responded to each other within 12 hours.
Me to them, and them to me. Now, I've looked again this morning only to realize I have lost yet another 4 extremely high streaks and it so happened that it was the same exact problem as before. For some reason snap is deleting my streaks and I am at a point to where it makes me angry because I shouldn't have lost those streaks because they were all in the time limit. The highest one that i have lost was almost to 300 days.
I'm extremely disappointed with this app. Snapchat has always been my favorite app from lip singing my favorite songs and viewing snapchats. But for you to suddenly say I have too muhc storage to view someone else's snapchat story is ridiculous.
Every time I go to view a story, I get cut off saying "Storage Almost Full" on the snapchat app. What does my phone having so much storage have todo with viewing someone else's snapchat story? That's never been the case until my phone updated to the latest version. If that's the case, I'm going to stop using snapchat, like there's even a use for it now. Also, since I've updated, I exit out of the app and try to go back on it needs me to login with my password. That's never happened before.
It's on my phone and should remember that I'm the only one ever logged into it. I'm not happy with this app at all.
I am really disappointed that they have removed the butterfly filter as I was my favorite and this weekend won't be able to get a good selfie from now on. I am removing snapchat as I find it that they have ruined it. I used to love Snapchat now it's getting deleted. I'm leaving it till they get it back.
My complaint is about the geo filters, mine automatically disappeard today and it's done it with a lot of others as well but I think it is only with iPhones? I think this because other people that have Samsung etc have still got the filters and also my tablet does but I only use my phone because iPhones have the best camera and now the filters are gone and that's not fair at all I want them put back on I have used them for months and it's really good having them on snapchat, I would really like it if I heard something back! But it is very poor that this has happened.
Snapchat's "news" portion sucks. It targets mostly teenagers and college kids but some of the posts can be very biased. Some of the posts are just plain stupid and I purposely don't click on them so Snapchat doesn't get that rating. The filters could use some work too. Just please stop posting stupid news and no one cares about Kylie Kenner and the kardashians except for teenagers so post some real news.
I use snapchat a lot until those stories started at the top, there appalling women and men constantly. Always about sex etc Young children also use the app it's a disgusting. To see society is all about models, being skinny, having a perfect body. It's making young children insecure and hate their bodies all for what? Even for myself I feel that way too I feel insecure looking at them because it's all fake, photoshopped, filters, fake. It's a disgrace what your doing last week a child hurt herself over feeling ugly not good enough etc. She used to always watch the stories and cry herself to sleep. Don't worry il be taking this so much further until the stories are deleted.
My name is Alexis and I am a big fan of Snapchat. It is a lot of fun and a wonderful way to communicate with friends. I love the face filters and updates, it's all great. I do have concerns about the "news" portions on snapchat, which includes writers Cosmopolitian, Buzzfeed, CNN, People, etc. Here's my concern, as I swipe through the stories and the headlines, I see stories with the titles: "Why it's great to masturbate,"10 ways a mans penis can break," What it's really like to get a happy ending massage,"What it's like to have a threesome," and so on and so forth.
I very strongly believe that if these are going to be headlining stories on your app that are accessed with just a simple swipe to the right, then there should be an age restriction to your app. Many parents allow their children to have this app and I'm sure they do not know that this is available to their eyes. Children as young as 7 years old (and probably younger) use snapchat. This is exactly how porn and sex addictions are started, leading to very unhealthy lifestyles as they grow older.
It is simply not fair to the children who love snapchat but have access to porn right under their tiny fingers. All I am trying to say is that this is not okay, Snapchat, and that you should reconsider what you put as headlining stories on your news page. Otherwise I strongly believe that an age restriction should be put into place. I have many other people I've spoken to about this that strongly agree with me. Other than that, a lot of your stories are great and empowering, and very informative.
Sometimes when I close out of the app it will open snaps that I haven't opened so I don't get to see them or replay them. It will just open all my snapchats by itself. It has also been really glitchy lately and that's about when it started opening my snapchats on its own. By glitchy I mean it freezes and crashes a lot more than it used to and it gets stuck in between screens almost every time I try to go from the camera to my snaps or from my snaps to the stories etc.
My cousin and I have been snapchatting eachother for a while now trying to raise our streak, it was at 60, but this morning when I snapped her and she snapped me back our streak disappeared when it should've gone up. Is there a way for snapchat to put it back?
I used a third party app only two times and every time I got locked out of Snapchat. The second time wasn't intensional, and I've been waiting 3-4 days already for my account to be unlocked. I've done and tried everything. Snapchat is the only thing I use to reach friends. And I save a lot of messages that I need and a lot of pictures and videos that I no longer can reach. And I would like to be able to reach them.
It wouldn't be right if I lose all of my memories because of two pictures. It's not right at all. It's the only app I use so of course I have a lot of things on there and I would like to be able to reach them. I contacted snapchat and it said wait at least two days but it's been double that amount of time.
Two of my friends and I had very high snapstreaks which were around 250 and 150. We have all confirmed as a fact that we snapchatted each other the day prior, but for some reason our snapstreaks disappeared. I have had times where I have almost lost a streak and the hourglass emoji showed up. This time, however, the emoji did not show and the streaks were lost the next day. If you could fix this problem, that would be great. Very disappointed.
Well this morning snapchat updated and I opened it up and I had lost one of my streaks, which was still there 7 hours ago and didn't have the sand timer on it. It was my longest streak of 274 days and I would like to know why it was broken and how I am supposed to get it back other than snapping for 247 days again. I would like you to please reinstate it.
I have always loved using the Snapchat app but there is one thing that has bothered me from the start. I have had snapchat since it came out and have used it so much ever since. However, I feel that each user should be able to change their usernames. I made my username when I was young and I want to change it but the only way to do that is if I make a new account. Please take this into consideration.
I downloaded Snapchat and I had created a account. At one point I had logged out and uninstalled the app. The next day when I downloaded the app I put my correct info to log in and it wouldn't let me log in "Your log in temporarily fails, so please try again later" This always keeps popping up every time I try to log in on the app. Then I went on Google and logged in the Snapchat web page and it worked. I don't see why it doesn't let me log in on the Snapchat app. Can y'all help me out ?
I have Samsung Galaxy A8, and it was just fine with everything on my snapchat. But now, whenever I try to record videos using filters, it always says- "oops! recording videos with your lenses is not supported on your device" Please do correct this problem with Samsung A8 as well.
Snapchat is one of my favorite apps to use daily, though My complaint is about the discover/articles option. They are majority volguer tabloids that are exposing and explicit especially for the youth crowd that is downloading this app. The app says you need to be 13 years old but the content that Snapchat is promoting on the front page should not be exposed to minors.
My complaint is the fact that Snapchat's new filters are racist. You need to take down that filter that spreads out the nose and has the African Safari hat on. It is not a joke. It is offensive and rude.
One day I logged out of Snapchat by accident and when I went to go back on it wouldn't accept my password. So I went on the website to change but it wouldn't accept my email. I use the same email a password for everything. And this is very annoying Snapchat was a good app until this happened to me.
I am a fellow user of snapchat. I love snapchat I use it everyday as you can tell from my score of 139,800 . Today I came across a horrible situation. My cousin and I have a streak of 234 . We both snap chatted each other this morning and now the streak is gone. There is a problem, I replied to him, and vise versa. The streak should of went up, but instead it went away. We spent such hard work to keep up a streak and it is such a tragic to let it go away. Is there any way to please put our streak back?
Hi, I am writing this complaint because of the bee voice changing filter. I would really like it to be back I have so much other friends wanting it back. I really don't understand why it's off because a lot of my friends on snapchat used it as well as me and I'm sure that many other people in the world must use it too. Also I don't understand why its off in the first place the deer one is not As good as the bee. So if you could kindly put it back up I'm sure everyone would be grateful thank you.
Love Snapchat but the lips are never big enough. The lipstick in the filters covers half of my lips and it's pointless to use the filters if it doesn't fit you correctly. Then, I had a 174 day streak with one of my long friends who lives very far, we spoke everyday and somehow snapchat took the streak away! Can you please put it up for us again, we worked very hard on it. I'm not happy with this at all.
I have a problem with the articles that have more recently been on snapchat when you go to watch your friends stories. They are mostly innaproproate and/or gossip that has nothing to do with snapchat. I don't like seeing those pictures/titles of the articles when I'm simply trying to communicate with friends.
I would like to know why I lost my streak with my sister when we both snapchated each other that day and it still went. We was on 172 days and I am not happy that it has gone and I would like to know the reason why.
So overall snapchat is great. But on the emojis sticker, not on they keyboard when you choose the two males or two females kiss option, it censors it with a different emoji. Two males with a heart and kiss emoji, but not with the heterosexual couple. What is the point of that?
Snapchat has been getting really glitchy and slow. Every about half an hour or so I'll be sending a snap and it will just glitch out and go to a blank black screen for a second then I will have to get back into snapchat. Another thing happening is things aren't sending properly I'll send something and then it will just glitch or something and will not send. So if you could please fix the glitches it would be much appreciated.
I changed my birthdate year and then got kicked out from the app (iPhone User). I have never used any 3rd party apps to date. I have now been locked out of my account after not being able to sign back in. Furthermore, it now says my account is permanently locked. In no way have i violated any of snapchats terms and conditions. I have not received a single email from them regarding being locked out of my account.
I have contacted snapchat support via twitter and got an immediate response earlier and followed the instructions given. It has now been 4 hours and I am still waiting for some sort of response. Now I think they are all computer generated responses and there is no other way to contact anyone about it.
I lost my streak when we texted in the 24 hours. So, I lost our 125 day snapchat streak yet we snapchatted many times today before we lost it.
When I go on snapchat to look at people's stories you have the news right there. And right there you put the results to the Olympics (which hasn't been shown yet). Why not put a simple tile there that says Olympic results or something that doesn't give the results away?
I snapchatted my friends (and they Sent one back) with the past 24hrs but somehow we lost our streaks. Snapchat needs to fix this!
I am posting things into my story and I realized I did t want it to be on my strut anymore and it's not letting me delete it - my convection is good and it's allowing me to view others Stroud and snap people. I have also messages my friend about it and she also said hers is not working.
Me and my friend have been talking for at least 65 days and last we talked was at 10:00 PM and right now it is 8:00PM and our streak is gone and we want it back. Can you please do something about it? We NEED it back we are half way depressed.
I am a fellow user of snapchat. I love snapchat I use it everyday as you can tell from my score of 139,800 . Today I came across a horrible situation. My cousin and I have a streak of 234 . We both snap chatted each other this morning and now the streak is gone. There is a problem, I replied to him, and vise versa. The streak should of went up, but instead it went away. We spent such hard work to keep up a streak and it is such a tragic to let it go away. Is there any way to please put our streak back?
My brother was mad at me for being late to pick him up at school because i had a class run over. He went into my phone, downloaded a stupid app and started using it, my account has been locked because of it and I had nothing to do with it. He knew if he installed this shit that it would lock me out and I would end up losing a 244 day streak I have with my girlfriend, I'm very upset about it, and would like this issue to be resolved quickly. I have tried using the support and the unlock on your website but it says that it could not process it.
He's a jerk for pulling this and I just don't want to lose the streak. I didn't download this dumb app and i'm going to be extremely upset if I'm punished for something my asshole little punk of a brother did. I would be so grateful to whoever fixed this and I would appreciate it immensely. I have tried resetting it online 30 times and i get the same cannot process message even though all 3rd party apps have been uninstalled. Snapchat customer support has no email, I had to create a twitter account and tweet them and direct message them, and they still have not replied now 8 hours later.
I need some one to resolve this issue, so I don't lose a streak because of something someone else did on my account.
This has happened before, but my streak with my sister just disappeared after about two hours of not snapping. We had snapchatted about two hours prior, (both ways) but I checked it a while later and it was gone. We were at about 180 days. With my friend Ben, we lost our streak about two weeks ago even though we were having a two way conversation that afternoon, at about a 150 day snap streak. Why does snapchat advertise it as a 24 hour thing when the streaks disappear after about 3 hours of not using it?
So me and my friend were on a 190 day snap streak and when I went to send her a snap the streak went down to 189. The hourglass appeared and we've been snapping each other all day?
Me and my friends had a snapchat streak and we were up to 176 days! And we were snap chatting eachother all day then today we lost our streak! It didn't have the timer next to it and we were snap chatting all day! Makes me mad.
I just wanted to say that this App has just turned into an Ad filled, Kardashian and adult taboo filled place, and it's just downright horrible. No one gives a rat's behind about Kim, Khloe, or any of the Kardashians, really. This App's main purpose was supposed to be to share your whereabouts with friends and to send them photos back and forth. Now, all this app is is a bunch of advertisements, Kardashian's rear-ends, and adult facts. If I wanted to know "the top 10 positions to reach orgasm", then I could google that myself.
I don't need Snapchat as a secondary source for my sexual concerns. This App should be for "18+" users. My sister is 14, and she has Snapchat of course. The fact that she has access to such indecorous information at such a young age is just ridiculous to me. I've had enough of the stories about Kardashians, DIY tutorials, and Buzzfeed's liberal bullshit. Feel free to get rid of all this nonsense, or at least get rid of all the taboo and make it age appropriate.
My name is Alexis and I am a big fan of Snapchat. It is a lot of fun and a wonderful way to communicate with friends. I love the face filters and updates, it's all great. I do have concerns about the "news" portions on snapchat, which includes writers Cosmopolitian, Buzzfeed, CNN, People, etc. Here's my concern, as I swipe through the stories and the headlines, I see stories with the titles: "Why it's great to masturbate,"10 ways a mans penis can break," What it's really like to get a happy ending massage,"What it's like to have a threesome," and so on and so forth.
I very strongly believe that if these are going to be headlining stories on your app that are accessed with just a simple swipe to the right, then there should be an age restriction to your app. Many parents allow their children to have this app and I'm sure they do not know that this is available to their eyes. Children as young as 7 years old (and probably younger) use snapchat. This is exactly how porn and sex addictions are started, leading to very unhealthy lifestyles as they grow older.
It is simply not fair to the children who love snapchat but have access to porn right under their tiny fingers. All I am trying to say is that this is not okay, Snapchat, and that you should reconsider what you put as headlining stories on your news page. Otherwise I strongly believe that an age restriction should be put into place. I have many other people I've spoken to about this that strongly agree with me. Other than that, a lot of your stories are great and empowering, and very informative.
Snapchat used a new filter and it makes people look Asian. That is being racist towards people who are actually Asian. It is making us feel bad about ourselves. This filter is very racist and feels like you guys are making fun of us. Please delete it, it makes me feel self conscience of myself.
My friend and I have lost our 98 day snapstreak, not only do we talk everyday we were talking last night on the red chat! If somebody could tell me immediately what has happened that would be great. I will also be leaving crappy reviews daily, for what has happened.
Myself and my friend have very recently reached over 100 days on Snapchat for our streak, as I'm fully sure on the exact number of days I'm presuming it's around 120. We have snapped everyday however despite having snapped yesterday our streak was gone today. I am complaining on behalf of myself AND my friend as we have been waiting and trying quite a long time to reach 100 days and now it's taken away due to your faulty system. On the same day my friend lost a 259 day snapstreak with a friend of hers. This behaviour is not acceptable and I'm very upset and angered that our hard work and many days of snapping are going to waste like this! Snapchat, please sort yourself out as we are getting sick of this treatment.
I changed my birthdate year and then got kicked out from the app (iPhone User). I have never used any 3rd party apps to date. I have now been locked out of my account after not being able to sign back in. Furthermore, it now says my account is permanently locked. In no way have i violated any of snapchats terms and conditions. I have not received a single email from them regarding being locked out of my account.
I have contacted snapchat support via twitter and got an immediate response earlier and followed the instructions given. It has now been 4 hours and I am still waiting for some sort of response. Now I think they are all computer generated responses and there is no other way to contact anyone about it.
I lost my streak when we texted in the 24 hours. So, I lost our 125 day snapchat streak yet we snapchatted many times today before we lost it.
I used a third party app only two times and every time I got locked out of Snapchat. The second time wasn't intensional, and I've been waiting 3-4 days already for my account to be unlocked. I've done and tried everything. Snapchat is the only thing I use to reach friends. And I save a lot of messages that I need and a lot of pictures and videos that I no longer can reach. And I would like to be able to reach them.
It wouldn't be right if I lose all of my memories because of two pictures. It's not right at all. It's the only app I use so of course I have a lot of things on there and I would like to be able to reach them. I contacted snapchat and it said wait at least two days but it's been double that amount of time.
I have always loved using the Snapchat app but there is one thing that has bothered me from the start. I have had snapchat since it came out and have used it so much ever since. However, I feel that each user should be able to change their usernames. I made my username when I was young and I want to change it but the only way to do that is if I make a new account. Please take this into consideration.
Love Snapchat but the lips are never big enough. The lipstick in the filters covers half of my lips and it's pointless to use the filters if it doesn't fit you correctly. Then, I had a 174 day streak with one of my long friends who lives very far, we spoke everyday and somehow snapchat took the streak away! Can you please put it up for us again, we worked very hard on it. I'm not happy with this at all.
Me and my friend have been snapchatting eatch other non stop, we had a snap streak of 85 going on to 86 and randomly disappeared, I am very disappointed seen as though this was one of my best apps, please give it me back!
I had a streak for 50 days with my friend and we snapped every day no change but our streak was deleted even though we didn't spend 24hours without snapping! Please can you give us back our streak?
Hello, my name is Sarah, and I'm addicted to Snapchat . Really, I love this app, but there's one thing that pisses me off ... Why my city still doesn't have its own filter? I live in Laval, a city (big enough for a filter) just near Montreal, Quebec, Canada. Montreal has several filters already and that's normal, it's the metropole. But now I just learned that another city near Montreal, as big as Laval or maybe less , just got their own filter! Where is the Laval filter? We are tired of waiting! A pissed Snapchat lover that want a filter for her city!
I use snapchat a lot until those stories started at the top, there appalling women and men constantly. Always about sex etc Young children also use the app it's a disgusting. To see society is all about models, being skinny, having a perfect body. It's making young children insecure and hate their bodies all for what? Even for myself I feel that way too I feel insecure looking at them because it's all fake, photoshopped, filters, fake. It's a disgrace what your doing last week a child hurt herself over feeling ugly not good enough etc. She used to always watch the stories and cry herself to sleep. Don't worry il be taking this so much further until the stories are deleted.
The filter for Eid al Fitr didn't last longer than 24 hours from when it started in the eastern hemisphere. I live in the usa and by the time we learned of the filter it was no longer open for contributions. Eid lasts almost a week for some of us, much like Holy Week for the Catholics. Please allow all muslims from around the world to contribute to the filter by keeping it open for submissions at least 72 hours.
I woke up and wanted to use the bunny snapchat filter and it was gone. I'm really not satisfied about this because that was my favorite one but there still manages to be these ugly filters that no body likes. So what I'm saying is change it before more users complain.
I had a snap streak with my pal, 61 days long we have snap chatted every day and it has randomly disappeared, if Snapchat customer service could please get back to me and resolve my dilemma that would be much appreciated.
I would like to know as of why it is that android users do not get the new update. If this isn't fixed I for one will no longer use snap chat for its seems wrong that not everyone gets the update. I also believe I will not be the only if this is not fixed there for you would be losing a lot of snap chaters.
My SnapChat never loads, if your on wifi or not it doesn't matter it doesn't even load on 4G! Please try and fix this. I love using SnapChat and am a loyal follower but this is getting to be too frustrating to handle. I can't wait any longer.
i always loved snapchat and had it for over 3 years but now snapchat as this locked account app, the thing is I can't screenshot my snaps I talk to a lot of family of my from different countries and I love to save their photos and videos and now snapchat as locked my account and blocked all this apps!! This is so pathetic and childish, it was like this a couple years back! Snapchat is making new version and now I can't talk to non of my members and when I try to contact them they will ignore my emails and my messages and never get back to me it's been months! And yet nothing! Poor customer services companies like this should be banned!!
I hate the new Snapchat because they removed all my custom names for people and my friends list. They also removed my contact list and it's the one that I have had now for almost two years. This update is really bothering me and it's confusing now. What is discover?
My daughters phone was banned with no evidence or explanation. I explained a bit in her school has been sending malicious complaints about a number of girls which has resulted in similar bans. Customer service did not help, provide any detail. This has caused huge distress to my daughter which I have explained. Customer service has now said matter is closed and will not respond to any emails. There is no way to talk to anyone at their customer service team, it’s dismal customer service showing no care to their users despite when I had assumed they had a moral and legal responsibility to do so.
Hey! I just lost my snap chat streat nearby 1100 streaks. I was out of town with no WiFi there . I requested to have my streaks back. Unfortunately they didn’t helped me out. I literally begged for my streaks. I am ready to pay it at any cost . Please give me back my streaks.
I have filled a request to download my data and have been left waiting 5 days currently for a task that supposedly takes 24 - 48 hours. I filled this request before many friends who received their data after only 2 days. I have attempted multiple times to get in touch and recieved absolutely no reply their website is terrible and does not leave an open ended support section but only gives you a limited amount of choices to chose from. Absolutely terrible the lack of customer service.
Hello, I wish to complain about the recent snapchat filter where you can upload your face/picture and put it in the middle of a headstone. You can also state how you think you died. As a parent who saw this on her daughters phone thought this was totally unacceptable to view and wish this filter is removed. Why are snapchat encouraging these inappropriate images when social media is so powerful.
You need to fix your app because it won't let me see people's stories that they posted, and would not let me post a story yesterday. Thanks
I’m so sick of seeing these liberal and left wing “news” stories on Snapchat. I’ve tried to block them and it won’t let me. I’ve tried to hide them and they just pop back up. What the hell am I supposed to do about this. It needs to be fixed. I don’t want to see anything from Jeffery star’s stupid story and I sure don’t want to see any “news” that “NowThis” or “Vice” “Occupy Democrats” or any of these stupid celebrities. It’s not snapchats job to recommend things for me to watch or subscribe to. If I want to block a subscription from appearing on my page I should be able to! They can block conservative pages with no issues but I try to block and report a left wing or liberal idiot and it just re appears.
right if you don’t sort out what’s happening i swear to god. it’s getting out of hand. what if someone is in danger and can’t contact you any other way because they may not have any other media or your phone number yea? cmon snapchat for god sake, i’m gonna go mental
My complaint today is that mine and my friends account has been locked for no reason and it's kinda dumb that you guys locked my snap and my friends snap for 2 days and won't unlock it so that kinda makes me mad that i almost have a 500 day streak and I can't save it cause you guys locked me out of my snap for no reason so i kinda want my snap back soo... can you give my friend and I our snap back.... here they are Jf8793 and Wdorsey1102, and the only reason his snap locked was because I was keeping his streaks and my device locked his snap so please give our snaps back please and thank you, have a nice day!
hello,
my friend (snap id - malik.kami2268) and I (vasundhra11) had a pink heart that means we have been best friends for over 2 months for the past one year and now suddenly we have lost our pink heart. we are communication regularly on snapchat a minimum of 3-4 hrs. it is not possible that we talk to anyother person more than each other. now a new best friend is showing.. whom I don't even text , just share a snap streak. I want my heart back.
So someone sent me a message and I didn’t get it until hours later and we both had internet. So smd because I’m not taking the blame for you guys not letting me get my messages. Period. Please fix it.
I deactivated my Snapchat and it didn’t deactivate now I’ve emailed them and requested my data several times every day this week and still haven’t got MY DATA so I can see who logged in
I would rate this app 5 stars if we were able to change our username. This issue is unbelievably annoying since I previously picked a username that I now regret. Almost every other social media app has this feature available. There are many people that don't even use the app anymore because of this flaw. It is simply too much work for the user to make another account since they have to gain back all their followers and will lose their history.
My question is why is it that when you pay for your items with a debit card and you have to return it they will not give you back cash when the money has already been taken out of your account. Ross is the only department store that I know of that does that.
I created an account and verified my email, I can login to the account via chrome but I am unable to login with the exact same details in the app, when I try to login i am taken back to account registration where it will not accept a verified account so there is NO WAY to login to the app with a verified account and no way to contact Snapchat to solve the problem.
So I have a verified account that will not work with the app as it just tried to register my verified account every time I try to login via the app, why does it not recognize a verified account that works on the account via chrome
It seems this was created to be frustrating and make people angry
I was overcharged and there is no one to opt out with.
Hi there i have tried to contact customer service twice and i have no response from you i am unable to get in to my snap chat account ahnaiya1 as my phone broke it turned off and would not come on i did not have time to change anything before it was sent off, i was issued with a brand new phone as the phone was broke.
i have forgot my password for my snap chat and and i have also changed my mobile number and did not update it i am also having trouble with my emailed beckietuohey@yahoo.com forgot that password too i have emailed them and they are in the process of sorting this for me,
i need to update my my number my old one was 07734082340 and my new one is 07751204394
You can also contact me back on my work email Beckie.Tuohey@mitie.com
Thank You
Why can't you watch a basketball game without all of the stupid announcers and their commentary . Who wants to listen to Charles Barkley.
They are suppose to announce the game PERIOD. We refuse to listen to announcers PERIOD
I see there was an issue with heart/bff emojis back in 2015. I've read that it has been corrected.
Is there by chance still an issue? I'm having some crazy things happening with my Snapchat heart emoji between a best friend and I. I'm hopeful it is still a glitch of some kind as it has caused controversy between us.
Snapchat has been very sucky lately. Whenever I go to watch someones story I either have to watch the whole thing all over again or it glitch out and say that the connection failed. I do not appreciate this at all. I think you should get your shit together and fix snapchat right now. From the bottom of my heart I wanted to say I love snapchat and hope you fix it soon before I cry about it.
Me and mariah_figurski lost our streak today and we DEFINITELY snapchatted each other.
I just used the chat on Snapchat and wrote out something really long and really heart felt that I put a lot of time and thought into, and all of a sudden the app completely crashed and when I went to look on the chat, all of what I wrote was completely gone and it was back to the way it was before I even wrote anything. I am really frustrated because it took an hour and a half for me to write out all of what I wrote and now it is completely gone.
i have connectivity issues with goldfish_04, and it took our streak away, can i please get that back
I lost my streak with my boyfriend and we snapchat everyday. I'm not sure if we were off by like an hour but I think it should be back. It's been gone for a few days and I am filing a complaint now. My Snapchat username is alexis_audia and his is rebon
Snapchat led to the divorce of my marriage because there’s no way of catching the users because the messages automatically erased unless one saves them I believe there should be a way to check the content of a persons message or our children for that matter
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