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Simmons Mattresses

1 complaints

Customers report significant product defects in Beautyrest mattresses, including air mattress deflation after only 4 months and mattress lumps on adjustable bases. Both complaints highlight extreme difficulty reaching customer service and obtaining warranty support, with manufacturer dismissing legitimate concerns.

Generated 2 days ago

Common Issues

100% (1)
deflatedair panelslump
50% (1)
hung upwill not giveno answer
50% (1)
SimmonsBeautyrestmanufacturer
100% (1)
3-year warrantyfour monthslump is normal

Complaints

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Katherine Gonzalez

Dec 31, 2021
0

I bought a Beautyrest air mattress made by Simmons. It has panels where the air goes from one panel to the other. It has a 3-year warranty. After four months the air goes only to the first two panels and the other side is deflated.

JCPenney gave me the manufactures number. I called and BOTH SIMMONS AND BEAUTYREST immediately gave me another number to complain that did not answer. I tried Beautyrest then Simmons. Both just hung up on me. BOTH BEAUTYREST AND SIMMONS MATTRESSES WILL NOT GIVE ME A VALID PHONE NUMBER!

THEY WILL NOT HELP ME!!!!!!

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Mary Barbe

Apr 1, 2018
0

Bought Simmons Beautyrest mattress Jan 2018 with adjustable base.It has a big lump across the mattress where the base comes up. I have another setup just like it (also Beautyrest and adjustable base and it has no lump). Have complained to dealer, manufacturer, and took complaint to BBB. All I hear is that the lump is normal. Have always bought Beautyrest, but will never do it again.It is now an inferior product.

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