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Shell Gas

1.0
122 complaints

Address

Box 2463, Houston, TX, 77252

Complaints

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Anquwia Terry

Aug 17, 2025

A worker tried to fight me at the shell gas station because she messed my order up and tried to make me pay for it.

So when I asked her for her name so I could report her, she got very angry and came from behind the food bar where she was working and got all up in my face yelling at me and trying to fight me.

I walked away and the manger made me leave as if I done something wrong.

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Shatera Briggs

Dec 1, 2023

This incident occurred at the shell gas station on beatties Ford Rd on October 25 around 11:30 at night.

My son alongside others were shoot and killed, I've been getting the run around about the surveillance footage of that night.

I'm asking can I get help with a copy or seeing the surveillance footage from that night which has been a nightmare for me and my family.

Please can someone contact me as soon as possible.

I can be reach at 980-262-9881 or by mail shaterab29@gmail.com. please

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Barbara Sims

Jul 17, 2019

This is not complaint, but a compliment!

Hats off to the gentlemen of the Tunica, MS Shell service station, Fred and Ed.

They were working the morning of July 17th.

My family was about to take a very long trip and needed something for internet access in our vehicle.

What we needed was difficult for me to explain to them.

Long story, but just be aware that they went the extra mile to help us!!

There are still some wonderful people in this world!!!

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Ursula Dalton

Jul 15, 2019

I hate going to the shell gas station near my house.

Off of 295.

2713 hwy 24.

They have one of the rudest people who hates his job.

An older tall black man.

Gentlemen.

I even asked him why he is always so rude and hates his job.

He even told me he hates his job.

And he used to be a truck driver and he was just doing this until he got back to that.

But today.

The line was sooo long they had one register going.

There was a sign up saying go to the other register .

The one that doesn't do lottery.

Ok so I go wait in line it's my turn now then they say you have to do lottery on they other register that is closed and you have to wait for us to open it.

Now I didnt say anything about the guy that came right in and got lottery while I was in line because he called ahead and got his…

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Doddie Watts

Jul 13, 2019

this company charged my bank $70.

77 on top of $25.

17 which is the amount I actually purchased.

I contacted my bank and this company has the $70.

77 listed as a purchase and not a hold.

This is not the first time this company has taken money from me that I DID NOT purchase.

I WILL NEVER USE YOUR COMPANY EVER AGAIN.

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Allen Grzelka

Jul 9, 2019

Went to get gas with grampa 88yrs old he had to use the bathroom .he explained it was an emergency .the attendant refused with a smirk .grampa crapped have s pants and then they called the police as we went to business across the street we're they let us use the bathroom.

3 words humiliated outragged and lawsuit .

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Linda Gugliotta

Jun 30, 2019

Today June 30th I went to Shell 4706741 and tried to get gas outside on pump 3.

My pump was turned off and I had to go inside to pay...

Maria refused to serve me.

Griselda came out and said I called Maria a name and it was okay for her not to serve me.

I wanted to know if it’s okay that her assistant manager Maria spoke to me the way that she spoke to me and June 14.

Griselda said yes since I called her name it was OK for her to tell me to F....

Off Repeatedly and also to say that my son an I can not F... off.

As I was leaving the store today Griselda asked me where did I work that she was going to come to my work and cause problems for me.

Now being threatened by your manager I will be going to the Franklin Park police and filing report against Griselda.

My whole complaint is…

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Linda Gugliotta

Jun 30, 2019

On June 14th at 10 AM I went to store 4706741 and this Was the first time that I got to see Marie working since my sons illness.

I wanted to let her know how I felt about how she treated me the day that my son was sick and yes I did call her a stupid bitch.

In response she told me repeatedly to F...

Off. and the she told me that both my son and I can F off.

I would like to know if this is approved behavior of an assistant store manager..

It makes me wonder if this is how she treats a good customer and how does she treat the employees that report to her.

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Linda Gugliotta

Jun 30, 2019

My son Vincent worked for #4706741 and was sick on March 27, 2019.

Griselda the manager was on vacation so Vincent asked me to notify Maria...the other assistant manager.

Her response to me was my text back...saying look what vinnie’s mom sent me...

I am not responding.

I am shocked that this is how an assistant manger is allowed to work.

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Jackie

Jun 29, 2019

If I could give this store a zero I would.

Every time I frequent the gas station not even .

2 miles from my house I am reminded why I travel over a mile for gas or any other needs.

The location off middle ridge directly next to rt 2 in lorain, Ohio is a joke.

Gabrielle belittled me today while purchasing a Red Bull and cigarettes.

She told me she I want your id before I even reach for them.

I had it ready in my hand but it’s the fact she was rude to me for another time that I wanted a corporate number.

She told me it’s her job to check IDs and I fully understand that, but she doesn’t need to be rude.

She wouldn’t provide me a receipt either although by law you must.

The manager Brenda embarrasses my husband the day before stating she couldn’t give him his cigars because the ink on…

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Judy cadena

Jun 26, 2019

CantTrustNoOne - 580 ms ago 1 2 3 4 5 Your emplyer that works at Shell de soto canoja park los angeles working tonite at 10:04pm Tuesday June 25 2019.

I gave him $ 40 i bought a lotto ticket and ask him to put the change on # 7 a grey van.

Then i waned another lotto ticket i was giving him a dollar thats the amount super lotto tickets cost he said it woukd be $ 2.

I gave him a five dollar bill he gave me $ 3 dollars.

I drove off then i asked my husband hiw much money had he pumped he said $ 30.

Why only $30 when i gave ur employer $40.

I shoukd of got more gas.

I drove back to Shell gas station to find out your employer only gave me $30.

In gas he charged me a dollar extra for a dollar ticket.

Im shocked to find out hes pocketing my money.

Check yoir cameras youll see me at that…

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Lorena

Jun 26, 2019

Employee was extremely rude to me.

His stupid ugly dog jump on me many times and didn’t do nothing about it ..

I was wearing all white and left dirty.

Employee laugh and made a comment I shouldn’t be wearing white period .

WTF ..

Was gonna purchase an ice cream when he started saying I was just making him loose time and I wasn’t even talking to him .

So I left really ungry about it .

Guy was an asshole

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Angela M Darby

Jun 15, 2019

I got cheaper out my gas.

6/15/19 12:30pm I paid for gas on my debit card, $25.

00.

When I got ready to pump the gas( I prepard) it had extra unless on pump.

Then I turn of pump to change it to regular unless it wouldn't work.

So I went back in store and ask her to reset pump she told me I had to swipe my card again.

So I did and got charge 2 times for another $25.

00.

She said the first one would go back on my card.

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Bethany Schwerstein

Jun 14, 2019

I filled up at a local Shell gas station Thursday evening June 6th, immediately after my car began breaking down.

I barely made it home with a shaking car.

The very next morning, a tow truck came to pick up my car.

The driver said this same gas station has been the cause for many other consumers in the area that he has had to pick up as well.

When I got word back from the mechanic, they told me there was water in the fuel.

There is absolutely no way water would ever get inside of a gas tank without it entering from the fuel.

After paying a $1, 100 repair bill, Shell is now saying they will not pay for the bill and has "gone to do an investigation at the gas station" but will not send any proof that this has actually been done?

I have been loyal to Shell for years, have gone out of…

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Linda Rodriguez

Jun 8, 2019

I went to store May 30 or May 31.

I haven't been in the store since.

Some how I got charged two times on my credit card for two different amounts..

First of all when transactions took place I was asleep at my hotel.

Hotel has cameras.

I never went to store.

I need y'all to refund my money back to my card.

Some one is stealing from the store and customers.

Which is not good.

If you can't help me I will dispute it with my bank.

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James

Jun 5, 2019

I was robbed my rights.on the 04.

04.

2019.by cashier was sleeping on the job..it was around 2am when I arrive shell garage.found the door was closed.

I went to the window cashier pay..i knock in the window .she wake up .said to I want to buy air time.

She said to me no air time..

I went back to work.. so around 4am I went back again .

I found airtime..

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Cathyann Winbush

Jun 1, 2019

I purchased gasoline on 5/31/19 at 5501 Hedge Lane Ter., Shawnee, KS 66226.

My Concern: My cost totaled $29.

00, however my receipt showed $29.

01 (inv# 027177).

I went inside to speak to the cashier and he informed me that the pump rolls up and that is why my receipt showed 29.

01.

He stated that a gallon of gas is $2.

699 and the pump will roll up automatically.

Question: Even though it is a "penny", is it your policy to roll up?

I think about how many customers you have and a "penny" will net a pretty large sum over a period of time.

I truly trust that this is not your policy.

I frequent this station and have never experienced a "roll up".

I trust that I will hear from you on this matter.

Thank you.

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Phil

May 31, 2019

I have a complaint Shell's gas station on 87th Harlem in Bridgeview Illinois lady named renisha she always have a real nasty attitude in the morning time

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Bea mccoy

May 29, 2019

I was at the shell on 59 in aurora,il trying to get air in my tires.

The air machine sounded like it was working, but it was not.

Instead it made my tire completely flat.

I went inside to complain and the manager (camilia) told me that it only works with quarters, that it isnt working with a card (why isn't there a sign then?).

I went back with quarters and it still didn't work!

All the manager had to say was, "It worked yesterday and noone complained today." Really?!

I am currently writing this waiting for my husband to come with a new tire.

How ridiculous.

So I wasted my money twice on something that didn't work.

I'm so upset right now.

Never will I come back to this location.

Atleast put a sign up when things are broken and atleast offer a refund.

I mean as a manager in…

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Barb Hampton

May 27, 2019

I walked in to buy gasoline & paper.

A customer was already at the counter looking around, confused.

Your clerk was sitting in the corner stuffing her mouth with snacks and staring at us.

He and I looked around, as she continued to say nothing, staring at us.

Finally, I noticed another clerk talking to a guy filling the chips section, and walked over so she'd see me.

The other customer and I continued to wait.

Nothing.

Finally I went over to the live clerk who was still talking to the chips company guy and I had to ask "Where's the Counter Clerk?" This one then came to the counter to help the man in front of me.

No greetings from anyone when I walked in & I can understand why the guy in front of me looked confused.

The woman who came to the counter finally was Caucasian with long…

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Amber Smith

May 22, 2019

They r trash...gave me .

25cents off a gallon bc their employee harassed me n would Not let me use a 100 bill guy behind me off her to change it out 4 me she refuse my sale bc I'm not a lower to do that?

Wth?

Since when..plus she is just a nasty old bitter lonely woman..

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steve moss

May 8, 2019

i stopped by shell gas station in Carlyle Illinois and the attendant (Brittney) looked up from her phone and saw my haircut and spoke very loudly saying "oh my god,you look so gay",this was said in front of several customers,i was embarrassed and angry.this young lady should be fired.

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hkharp

May 1, 2019

SHELL Service Station WALTERBORO SC SHELL 1373 Sniders Hwy Walterboro, SC 29488 should not be part of your station very run down the gas machine are falling apart when you try to lift the handle up it came off very.

NO never again

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William Gallagher

May 1, 2019

I fill my vehicle at one gas station only, the Shell station at 4891 US-17 S.

I brought the vehicle new in 2017 and am the only driver.

Just had to have it serviced to remove water in the gas tank, that cost me $1452 I'm guessing you (Shell) won't take responsibility for my problem, but at least you'll know that might be an issue with the in-ground tanks at this station.

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Sylvia Hollins

Apr 22, 2019

My child, Marshainna George, visited your station at 809 Olive St. in Shreveport, LA 71104, on April 18, 2019.

She attempted to purchase $8.

00 worth of gas at the pump.

The machine malfunctioned, so she went inside.

The clerk claims to have tried to run the card twice and was declined.

The gas was then purchased with another debit card.

The problem is, when she got home she accessed her account online and two separate transactions were charged to her account from that same station for large amounts: $25.

90 & $55.

00.

Of course these are fRAUDS.

There is no way she would charge that much gas.

We have spoken to the store and she was advised to contact her bank to dispute the charges.

Her BANK didn't make the error, SOMEONE in that store DELIBERATELY TOOK HER FUNDS.

Now my…

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