Serta Mattress

I’ve ordered an adjustable base the day after thanksgiving and here it is 1/5/23 with no base after being charged for it. The day before it’s to be delivered, I’m told we have to reschedule with no legitimate explanation, serta got to do better

This is to file a complaint against your store in KSA Khobar. The attitude of the store manager is negative. The outsource delivery service is terribly bad and they delivered the expensive bed I have bough missing the remote control and they installed it in a wrong way so it doesn’t work at all and

when I told them I want to cancel the order and a refund they say simply “OK”! As if they don’t care. Of course I will continue in cancelling my order and I want my imoney and will never deal with your company a gain because of them.

I was planning to by all the bedding of my new house from Serta but not anymore!

After being told that my mattress would be delivered on Friday, June 26th by Maurice from XPO logistics on Tuesday, June 23rd, and that on Thursday someone fro XPO would call to give me a time window for the delivery. No one on Thursday called me and I waited all day on Friday and no call and no delivery. This reflects on the standards of your company!

There is a depression in the so called memory foam that gives me a very achy back. We have a King Serta Genius 823638 delivered 10/25/15. I weigh 195 lbs. and my wife weighs 154 lbs. I will no longer turn the mattress because I don't want to create a hole on both side of the bed.

My wife still feels comfortable. The mattress was the most expensive we have ever purchased and lasted the least. You make a mattress rated 9th out of 60 tested by Consumer reports. The Serta Luxury 12" Gel Memory Foam model is $500 for a queen size and is rated a 7 out of 10 in firmness.

The mattress is rated excellent for tall back sleepers and excellent for durability. A local Serta dealer thinks they can get this mattress. Please let me know what has to happen next. Tel. 252 249 1576 or Mobile 252 670 7977…

I purchased one of your Serta firm sleeping mattress to have when my grandchildren come to visit. when the box was opened there were no instructions and no bag. (It said a bag was included) I had all intention of writing to you to request the instruction and a bag to store it in, but after seeing the warning at the bottom of the box made me very concern. I wrote to you January 12, 2018, but you did not respond. I am sending you a copy of the letter again with the hope you will respond. Serta 18 in. Raised Queen, 500lb capacity -- 2 pumps night glow USD universal Bar Code 4729792485 5 Thanking you in advance for your respond

Vivian Beaver

I have my sales copy. I bought a Serta Perfect Sleep twin extra firm mattress from 1-800-Bed Sale last February; so it hasn't been a year. No Warranty was offered.The springs started hurting in the Spring.and now my pant legs get caught on them. They haven't come thru the fabric, yet. It seems to me a mattress would at least last a year.; Its almost like trying to sleep on rocks.

Can something be done? Doesn't Serta warranty their product? What can I do?

Ms, Janet Bruno

I CAN ONLY LINK MY PDF FILE, IT WON'T ATTACH.IT WON'T COPY EITHER. I CAN LINK IN REGULAR EMAIL.

about 8 months ago I purchased a Serta Mattress from Mattress Firm in Smithfield NC when I got it I told the salesman that I needed something that I could sleep on because I had bad hips and back he said the one I got was just what I needed when I first get it it was ok after a few months it started to sag in the middle I called them they wanted to charge me a service fee for someone to come out and

look at it that pissed me off you buy something and suppose to be under warranty and you have to extra for service I disputed the charges and they still will not do anything I WILL NEVER BUY A MATTRESS FROM MATTRESS FIRM EVER AGAIN NOR WILL MY FAMILY OR FRIENDS IF I CAN HELP IT THEY ARE THE SORRIES COMPANY I HAVE EVER HAD TO DEAL WITH HOPEFULLY SOMEONE WILL READ THIS AND SOMEONE FROM THE…

This is the second Serta Mattress that was replaced for me that I have bought from Big Lots, here in Livermore, Ca.. 00. This was returned because of a terrible odor that just never went away. 99. I paid extra for the better mattress, so I thought.

It is only for my quest bedroom that is not slept on every night. I've heard from family and friends that the mattress is caving in the middle when two people are on it. It also has gotten much to soft.

I asked the manager and he said all of your mattresses have a 10 year warranty. If this is true, I would greatly appreciate a replacement for the defective one, and replace it with another that it even more expensive. I would pay the…

I purchased a Serta I Comfort Blue Max firm King size mattress from Haynes Furniture about 4 months ago. I feel like such a fool to have paid this kind of money and have had terrible backaches every morning to the point that I can't sleep on this so called mattress.

I was so disgusted with the way I was treated when I complained. I was told there was nothing wrong with the mattress, well sure there isn't if your not the one sleeping on it. Serta needs to stop selling junk and stand by their product.

I would think they would care about all the complaints but evidently they don't care. I plan on calling the Better Business Bureau and letting everyone I know about Serta mattresses and I will also post something on social media.

My wish for Serta is that their company will continue to face…

got mattress today but delivery men refused to take my old ones away I'm beyond upset I feel like they were lazy and I was lied too I feel I am getting the run around on this and the white glove delivery is a false advertisement to entice people to buy a mattress because they lied and the old one is now in the garage I'm very very upset and

someone needs to make good on they're word!!!! serta...

Bought a Benson, double, Serta, set, and frame, on December, 19th, 2016, was gift for disabled Son! Well, he didn't tell me for months, that springs, started, popping after a couple months! It was a double, firm! My grown Son, 37, paid people, $, to go to Big Lots, to pick up mattress!

Somehow, he never gave me a receipt, that I remember, now! I let him use my, Wells Fargo, debit card! I called bank, they went back to, Dec. 19th! 14, minus deposit, don't remember how much! I had furniture I had, cancelled, in 2014, how was this done,?

She, Mona, from, Big Lots, knew about cancellation, 2, years, prior, down to the pieces, of furniture, without any bank info. or receipts, please help me with this, mattresses, are supposed to last at least,20 years! My phone#, 727-807-7451, or,…

I brought a Serta inflatable mattress queen, and purchased the warranty on April of 2016. The mattress burst in the seam of the mattress, and called Serta, and they gave me the share plan number about the warranty, and I was informed that the warranty only covers the core.

Which wasn't explain when the mattress was purchased. So I have been trying to contact the store, and each time I called, the phone just rings, and no answer. I know this store isn't closed this day, because this is a 24hr store.

I am very upset with this situation. I fell as if I just wasted, money on something for nothing.

What were you thinking of when you put on television your nasty commercial. It is definitely inappropriate and I can't believe you would make it one of your advertising. Please remove it immediately or I will report you to better business.