Samsung Galaxy

Customer service and the online chat has been less than help nothing more than time wasting with scripted repeats in chat while being silent most of the time the phone support reps seem to find any excuse to hang up and ignore your issue

Please help I think I have hacker, my phone keeps swiping down menu and it is not me, also there are windows that keep popping up that I do not know where they came from. I don't know how to check for hackers and when I call I get no help! Hacker disconnects me.

Everything is on my phone my life I'm really scared please help. Samsung S 22 ultra

Today I am traveling in Rajshahi for 3 days The server is not fixing the phone. But at the end, he said that if there is money, it will be fine soon. Customer care officer name is Mir Tuhin

I do not understand the reasoning for making the back of my galaxy note 20 plus 5g out of glass. The glass is slowly cracking, and I have not even dropped this phone. I even have a protective cover on the phone, and that had not stopped the cracking.

Seems like a silly idea to make an otherwise robust phone so fragile. Now I will have to spend money to have a new back installed on an otherwise perfect phone. A glass back is a bad marketing idea, in my mind.

I wish someone made a non-glass back to replace this atrocity. That would be a good marketing idea....

No Complaint. Just Feedback.

I am planning to go Samsung Galaxy 24 within 2024, and I'm buying it at T-Mobile, since OnePlus 8T had sucked at Specs! I want my Power Bank back!

I purchased the Samsung Galaxy a03s and it came without a charging block it came with a double-ended C female cable. So I had to go back to Walmart and buy the charging block for the ao3s I come home and plug it into the wall and it's slow charging only so

now tomorrow I have to figure out what cord to get that will allow my phone to charge the way it's supposed to and nobody seems to have any answers and I've spent a whole bunch of money on all this stuff and I'm not happy with any of it.

I will not be purchasing anymore of this equipment and I've been buying this equipment for years now.

I am very unsatisfied with the purchase of the a03s because it did not provide the necessary equipment to charge the phone, and that was not disclosed when I purchased this devise online. It's not about money, I make more everyday.

I have lost respect for the company as a whole for being deceiving to the public. Shame on you! This is how you loose loyal customers for good.

the WORST CUSTOMER SERVICE EVER and probably the WORST WARRANTY

I got a Samsung Galaxy Note 10+ and after four months, the battery bloated while charging. (Thankfully it did not explode)

When I call the customer service for the first time, they were sweet-talking like how they are taking these (battery) cases seriously and they will solve the issue. After I sent the device in, they totally say otherwise. They said the warranty is void because the motherboard is damaged. The motherboard damage falls under the Impact Damage category and Warranty does not cover Impact Damage.

When I asked them about what happens to the warranty that when the device has no user fault, the manufacturer is responsible for the repair. Well, the WORST EVER EXPERIENCE you can have in a customer service occurred.…

On My Samsung Galaxy A21s, hardly One year old, I was shocked to get a rude shock, whilst working Today Morning, on My GMail, it suddenly BLANKED WHITE and " hung" never to Reappear !!! I've Complained to GOOGLE - GMail also But No response, so far. As a last resort, I'm sincerely Looking forward to receiving your favorable Advice to RESOLVE this crisis. My Email address is ... [email protected]

Thanks Again. DR.SHROFF JAMSHED NADIR, Scientist and Management SPECIALIST/CONSULTANT.

I have historically been a fan of Samsung products - as a matter of fact, up until recently, I have particularly enjoyed Samsung electronic devices. I have purchased the Galaxy S5, the Note 8, Galaxy Tab, Galaxy Watch to presently the S20 Ultra 5G - the subject of this letter.

Unfortunately, now I am not experiencing the level of quality or customer care, as one would expect from a world leader in electronics. This is why I would like either a replacement phone or my money refunded. I bought my Samsung S20 Ultra 5G in April of 2020 and immediately my girlfriend noticed the camera had an issue with taking a long time to focus.

When trying to take a picture, it would hang awhile before completing the snap. When I went online, I found several complaints about the same or similar issues. I…

Have been waiting for 35 minutes for a “Samsung care pro “ to come on chat. Same thing last night. When I try to chat with someone I automatically get transferred

I purchased an S10 through Optus with a smartwatch redemption offer on 5th Oct 2019. au, prior to expiry of the offer, to which I got no reply. As I work overseas I called when I returned to find out what was happening only to be told that that promotion had expired and as I didn't redeem the offer it was now closed.

I did mention that I sent an email asking how to redeem offer as I couldn't get it to work but no one bothered to reply. I was then told a supervisor would call me back but this did not happenn.

All I received was an email saying I didn't qualify as offer expired. I have tried the online chat yesterday and was given a link to email the CEO or upper management which I filled in today but that would not send.

I again called the promo department and went through it all again…

I am purchased mobile on Jan 7th because now mobile was hitting and battery backup also not good

Dear Sir,

I had purchased Samsung Galaxy A30 (SM-A305F) mobile phone on 1st April 2019. After sometime I noticed a small hairline crack near Fingerprint Sensor on the back panel/housing. I contacted Samsung service center but they advised that it is a very thin and small hair line and will not increase. Now after few months I noticed that hairline crack increased from Fingerprint Recognition Sensor to the Power Key. When I contacted online support from Samsung, they are pressurising me for chargeable repairing/replacement of same.

Manoj Parmar Chief Manager, State Bank of India, Bhopal, Madhya Pradesh, Cell- 8989900100, 8989000363

Hello I'm from panipat. I'm using Samsung Galaxy a50. I was facing battery backups problems from last 2 months. So i visited to your service center panipat. I told them about this. But i didn't get solution. I had talked to your customer care executive.

But till now I'm facing this problems. I'm also using Galaxy j7 prime but never visited to your center because i never face any issue in that cell phone. I also gifted the same cell phone to my brother because i think its better.

But now i think i had a mistake to choose Samsung. I visted first and last time to your center. But I never going back to your center in future. Thank you... Ankit 8053729278

I've been custome of Samsung Galaxy for ten years. One of my units, Galaxy note 6 , is dead. The thecnical service tall me, that model had a failure and many o them die, without notice. I'm so dissapointed that Samsung is finished for me.

Recently Main ny A30s liya jis ka microphone mai issue ha during the call voice mai clarity nhe ..mujy procedure btaya jaya thanks

मला लवकरच reply द्यावा अन्यथा आपण कोर्टात जाणार

Sir your service is very poor and the product is also not good we have called your service center many times but they are just delaying fro 1 month and we have no done case on your service center and on your company.. so see you in court.. thankyou for your bad service

I have bought Samsung A2core when log in at adult videos it dont go through i have tried many times to contact vodacom customer care they the phone has age restriction i have to go to vodashop when i reach there they said ot has made like that from the manufacturer and they dont have any solution,my problem is i jave not told before by the time when im buying it,it becomes a surprise to me cause i never seen such since i started using cellphones

I give my Samsung A50 phone in Samsung service centre godhra on 5 October issue of otg not work . But till my phone is not repair . I request for repair I have every time replay only repair after part come from company . Ok I under stand.

after 17 days I ask about my phone only answer is same what can do sir I want know sir how many day I wait for my phone sir

I ordered a samsung galaxy M10 from Samsung india .Com, on 7th october 2019 but I didn't get a phone still now

I was burnt by phone have been called a lier given run around lied to put on hold for 3hour was left on hold put off told Soo many things not to deal wit me told was fixed never was cracked seal ECT just to start .... Never have I dealt wit such a badly ran company

I am using samsung galaxy A7 2018,an update came on my device on 1 Sept i downloaded the update and it says that it is invalid,i downloaded it again and the problem is the same,help me to update the device

Sir my Samsung Galaxy A20 2 month Pahle leya tha 5 days desply problem ho gaya hai aap ke galary mulund West Nirmal near relwy station 1 year ki garenty hoti hai desply banabe keleye 4500/.RS.mag rhe hai Kya yah vajib hai . please reply me

I have purchase Samsung Mobile SM J 610 in the month of Feb.2019 after few month facing lot of problem in my mobile & do not repair or Change my mobile from last 12 days. I have already submitted my mob. in authorized service centre Samsung Hearing world Aliganj-226024.

I ordered a Samsung Galaxy note 10+ on 09/02/2019 using Samsung financing. I received an email that it is delivered on 09/06/2019. But I did not receive it. I reported it within hours. They are not taking any initiative to contact the delivery company and making an effort to find where it is delivered.

I requested a refund since I did not receive the merchandise. How can I pay for an item I did not receive. Immediate action may be initiated

i want to block this imei no#356075095060317 mobile phone

I therefore once again urge up on the concerned officials at Samsung to investigate the working of service centre in reference and send me the action taken in writing via email instead of telephone call. To…

THIS PROBLEM HAPPENS WHEN I CONTINUES PLAY GAME FOR 1 TO 2 HOURS . I ASK SELLER TO FIX THE PROBLEM BUT THE SELLER SAID THAT YOU DO NOT NEED TO PLAY GAME. WHY? IN OTHER PHONE WHEN WE CONTINUES PLAY GAME 6-7 HOURS THE PRObLEM DOES NOT HAPPEN BUT WHY IN THIS MOBILE.

thank you please help me.

Hello, I have a Gear S Frontier. The straps literally burned an area of my wrist. Any info on what the cause could be from would be much appreciated.

On January 2, 2018 I purchased a Samsung Galaxy S8 through Verizon. It was a one day deal and we received the phone at an excellent price. My son has been a Samsung Galaxy phone owner since we began buying phones for him and it is his phone of choice.

He immediately put it in a Otterbox case. In January of 2019 his phone began losing battery power slowly then wouldn't hold a charge at all. He went to Verizon and since we did not have insurance they suggested we contact Samsung.

We contacted Samsung and were told it would still be under warranty and we should send it to them. We sent it to them and within 10 days were told we would have to pay approximately $500 to have it repaired due to water damage.

I requested it be returned since at that time since we owed around $300 on it.…

Not-Dear-At-All Samsung,

My first, only and DEFINITELY LAST experience with your company has been an absolute nightmare! I am indescribably disappointed with Samsung. Shame on you!

I have ordered a Samsung Galaxy S7 from samsung.com on March 23, 2017. My order number is: 14203441271. You put me on backorder for about 3 weeks. Although you claimed "If you pre-paid using an alternate payment method, we will hold your funds until the product ships.", you returned the funds back into my account. Because of this, I thought I was never going to get this phone so I bought myself a different phone from a store using that money. After 3 weeks, you withdrew the money from my account and got my balance drop to negative. I couldn't pay this debt, being a college student, so YOU CAUSED MY ACCOUNT TO…

I recently purchased the new Samsung Samsung Galaxy on5 I hate this phone I want my Galaxy j7 back how can I get that back am I still under warranty to where I can replace this one with that one it had a bigger screen and more memory and it was faster unless you have an updated one that will take a 32GB SD card that's fast efficient and compatible with just about anything I would like this phone replaced with the Galaxy j7 or a phone that is bigger with a screen faster and has more memory

I recently purchased a new Galaxy Edge 7 from Verizon in Bolingbrook, IL. The Verizon dealer told me a free VR was available from Samsung with this purchase. When I called them they said the promotion ended yesterday. Verizon did not indicate any time limit and Samsung said it was a Black Friday promotion.

Since the phone was purchased on Black Friday, one would assume you could claim the free VR. I believe Samsung tells all callers the promotion ended the day before you call. Lousy customer service.

Bought Galaxy S7 edge last April in Dubai. Sim card rack(tray) was broken while simply opening it to change sim. 3 days now couldn't find replacement in all UAE Samsung service centers or approved dealers. I will write this is on every social network wall.

Late in April, I believe, I bought a Samsung Galaxy Edge phone with a 48" TV that was supposed to come with the purchase. Due to my husband passing away, and Social Security pulling his Social Security from me, I have asked for extensions on the payment of my telephone bill. I even talked to a supervisor and was advised that paying with an extension of my bill would not endanger my receiving the TV. Last month, after many telephone calls to ATT and Samsung, I got an e-mail saying I would not get the TV.

I have been a customer of AT&T for over forty years, and I have found that this company, who used to be an excellent company, not only for service but customer relations, have gone down the drain and is a nightmare, one which, I believe, should not continue to be in business since your…

Okay, so I called Samsung support and they said that they couldn't help me because my phones from Italy. I don't care where it's from its your product and it's clearly not my fault that it's trash. I've had problems with it for 6 months now and it continues to turn itself on and on.

The last time I called it wouldn't turn on at all. I got it in December and shouldn't be having these problem. It is extremely frustrating that you guys said you couldn't do anything about it. It has your name on it making it your product and if your product is shitty I expect you to fix it instead of telling me you can't do anything for me.

It's also extremely frustrating that I paid $900 for this phone and it's a Samsung s6.

On July 20th my wife called to report the LCD on her Samsung Galaxy S6 had stopped working. She was advised to send it in, which she did. I'm going to save all the details in between, but suffice it to say we were originally told that we were going to be charged for the repair, after a BBB and much frustrating conversation, Samsung agreed to waive the fee. Instead of repairing the phone, it was returned unprepared, according to Samsung, by "customer request", we made no such request.

After numerous additional phone calls with support, the phone was recalled to Samsung for repair. I then spoke with Roosevelt and Kristen in the RMA Center (both managers) who assured me that the phone would be immediately repaired and returned. On 8/5 I was told I would have it 8/8, on 8/8 I was told I would…

My wife got a text about a free Samsung Galaxy S7 from AT&T. I want Samsung customers to understand that this did not work out for us and is a total ripoff.

I am a disillusioned victim of the hype created by your marketing department for selling me your premium class phone Samsung Galaxy Edge. I am shocked to learn that an investment of Rs.50,000/- plus in a mobile manufactured by the world leader Samsung is a no guaranty of its performance. The phone developed various faults immediately after its purchase on: 19th May, 2016 (bill attached).

Heating problem + Battery auto discharge (attached with this mail). Touch stopped working (attached with this mail). The service center which was to solve my problem took days to repair thereby creating new problems for me as I had to manage those days without the so called excellent business phone. Even now the defects have not been rectified and I am told that there is also a problem with the hardware.…

I ordered a Samsung Galaxy S4 battery on May 27, 2016 at 6:14p.m. Oder number FOS637818E with a 2 day shipping for a total of $70.09. The battery was $17.95 with 2 year warranty $4.29 and shipping $47.85 for a total of $70.09. I called on June 17, 2016 to advise that I did not receive the battery. Was informed that it was shipped on June 3rd, and to call back on June 13th. I called back on June 13 and was informed to call back on Monday, June 20th.

I called Galaxy customer service back on June 20 and was informed that they will reimburse me the $70.09. They will send confirmation within 24 hours. I called again on June 24, and was informed that reimbursement will be sent within 24 hours. The person I talked to was Anthony and he said he will personally send me confirmation on…

i just bought a Samsung galaxy note 5 on Nov 2016 and this is the first time I bought a phone which is this expensive. I was very upset with the screen as it is appear with ink spilt on the screen and it spread day by day.

I went to the service central to fix this problem and they say I need to pay RM700+ in order to get it fix. This phone is still under contract. what is the use of it if I still need to pay during the warranty period.

On 5/27/16 my wife and I purchased galaxy s7 phones (2 for 1 deal) and with them we each received a 32" samsung smart tv. On 6/4/16 I upgraded my 32" tv to a 48" smart tv buy paying $250 - we were not happy with this tv so on or about 6/9/16 I called best buy in york, pa (where purchased) and

talked to a csr - she informed me if I wanted to bring back the 48" tv I had till 6/19/16 to do so and I could do that & I would receive a refund plus my 32" tv back. On 6/15/16 I was at the york store and told I could get my refund back but no 32" tv - something about a promotion expired.

If the csr I previously talked to would have told me I had to return by 6/12/16 I would have done so. All I want is my 32" tv back.

I went in on Xmas to up grade are 3 phones. I got 2 special samsung galaxy and note 5 I told them I wanted all 64 gb. On the s6 one black and one white well we get home I go find out that they are 32 had to take time and go back on Xmas eve to find out that they didn't have a white one they only had a black and gold well my daughter that has seizure didn't want the gold the guy said he would find her one she was okay with that to replace the gold one. Well it is now been a month I have not heard from him when I have gone in the store they are still working on it. My daughter is not happy.

Now the second they talked me into stopping my insurance with Verizon and taking Geeks insurance I did I asked them when would they be taking it out cause I live on a budget they said they couldn't tell…

My Samsung Galaxy A3, Model SM-A300FU, which I received from the Beacon Bay Retail Branch I July, stopped working on the night of the 5/10. I took it back to the Retail Park branch and was told to take it to the Vincent Park branch. On submitting my phone I asked for a loan phone & was told that I had to come back after 24 hrs, which I did and was given a micky mouse phone as a loaner (not a smart phone which I use for my business). On 2 occasions when I queried my phone I was told that they are waiting for parts. I spoke to Imran at Vincent Park on 16th Oct and he claimed it was the charging port which needed to be replaced. I informed him that this was not true as I had been shown a copy of the job card on the PC and there were at least 6 components listed for replacement.

I insisted on…

My note 3 galaxy had issues with charging and took it to the totenham court road based samsung store as early as February but due to staff negligence it was only fixed on the 22 of may 2015. While they carried out software tests they did damage my phone with other internal issues whereby calls stated to drop on both ends intermittently. Once I reported it they failed to fix it. This was taking place as my phone was covered by the 2 year warranty. Unfortunately my device has sustained physical damage to the screen and on the 1st of July 2015 I was told I don't qualify for the 2 year warranty due to device having physical damage.

In the first place if my device was repaid efficiently this could have certainly being avoided.moreover lack of attention to detail and competency to get the…