William Montgomery
I bought a Rheem hot water heater and installed it last Saturday. The unit started leaking water from the top of the cabinet and the pressure relief value. I called the Rheem support line number on the sticker on the tank.
After numerous calls and a disconnects and being told my PSI was too high which is not the case and that I could repair it if I had the right socket and extension, Rheem told me they would send someone to fix it. With Monday being a holiday, the best that could be done was Wednesday.
I got an email with a case number. I uninstalled the unit, took it back to Home Depot, got another one and installed it. The people at the store were great. I left the case open to see what would happen.
I got an email from Rheem saying someone would call. I received an email today to create…