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Publishers Clearing House

2.0
153 complaints

Address

101 Winners Circle, Port Washington, NY, 11050

Customers report significant technical problems with PCH games and website functionality, including frequent errors, slow loading, and inability to access contests. Additional major issues include unwanted billing for products not ordered, poor product quality, delayed or missing deliveries, and difficulty reaching responsive customer service.

Generated 4 days ago

Common Issues

40% (61)
gameswebsitetechnical error
25% (38)
billeddidn't orderrefund
20% (31)
didn't receivepoor qualitynot working
10% (15)
customer servicecan't get throughphone system
5% (8)
scamfraudhacked

Complaints

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Ramaro thornton

Feb 15, 2023
0

I know I won pch before it showed in my account and then I'm getting hacked my information is at department of justice privacy policy and it show who and all my information I have in all my accounts 2015 to 2917 and I need help recovering my account and the information to show I'm the winner when I login it says welcome back winner a d now I got other people login into my account please investigate it [email protected],

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Yvette

Feb 15, 2023
0

Keep sending me packages that I didn't order without a return postage. I keep telling customer service I opt out the sweepstakes along time ago and not ordering

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Lawrence Katowitz

Oct 12, 2022
0

Pch lotto site rarely has $100 card to play.Have made this complaint before.Suggest remove $100 card from the game.Also prior days game opening tokens sometimes do not appear.Pch instant win also does not have opening tokens from prior days game. Thanks

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Lawrence Katowitz

Sep 29, 2022
0

Pch+ app at 5pm PST always say have connection problems.Lawrence Katowitz

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David Kane

Aug 28, 2022
0

I’ve been a member of PCH for more than 25 years, I got a friends request from some one claiming to be from PCH and he informed me I was a winner and that all I had to do was to fill out a form to receive the cash or check.

I think it is a scam. Am I right? There is a photo of him with a PCH logo behind him in the text I received.

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Edward Brown

Aug 7, 2022
0

com home page is the worst I have every played. The games are slow, or don't work at all. clear cache and cookies. for over 2 weeks now nothing has been done to fix the problems with their website....

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Sonya M Dougherty

Jul 1, 2022
0

I have recently become somewhat addicted to the WORD FINDER game (fast). real words in the dictionary. nun, hoe, gay,slut,sex. Is the creator of this program (or maintenance dept) somehow screening words which may have some negative connotation? Seems like there is censorship going on.

These are generally accepted words which should not be censored. I can't imagine why the word, Hoe for example which means a gardening tool or nun or gay should in any way be censored. Or is it that the individuals writing or monitoring these games are so unfamiliar with acceptable dictionary words.

It's very annoying and makes me less interested in playing.

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Mary Parchman

Jul 1, 2022
0

I have been participating in the pch sweepstakes for over ten years. My concern is as I am consistently persuaded to order prior to completing the entry is frustrating. So I have ordered several times the items that I would like to try, The quality of the products are poor and not durable. I recently ordered the pathway solar lights. After I got them, they were poor quality and now just sitting up in my garage. My main concern is I never receive the gifts at the $30 dollar value.

Thanks for allowing me the opportunity to voice my thoughts.

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Janet Baker

Jun 25, 2022
0

k. hi my name is Janet Baker. I have a complaint about the games. They email me and tell me to play games like monjong. I can only play a few than I can't play any more they tell me to continue.

But how when I can't get back in to play. On the bottom it says in the corner to give an answer? What answer I don't have a clue it also says to put in a security code what security code?

It's suppose to be fun but it's not I am frustrated and want to quit. It's not worth being upset over. They tell me I have to have a computer and a mouse, I don't have either. I guess I am excluded it's not fair but I quit.

I am sorry I played the games for years. Never had this trouble until now so I guess this is good bye. Sorry. And thank you.

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ANA POPA

Jun 21, 2022
0

sorry ,,ROMANIAN LINGUAGE Cu cam 2 wk in urma am cumparat un suport pentru tableta mea in jur de 20 dolari Am fost anuntata ca o sa o primesc dar nici pana astazi nu am primit Eu am cooperat cu D vstra dt sute de ori dar ati fost foarte corecti Ce sa intamplat oare nu pot sa stiu Va rog sa rezolvati aceasta situatie ,,Su mult respece .................. ANA POPA !09 W Willow rd Prospect Heights IL 60070

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Lynn Haston

May 24, 2022
0

Being billed for an item I DID NOT ORDER OR ACCEPT!

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Maureen Caputo

Apr 7, 2022
0

Customer service, discounts not applied, had to call twice! When asking about how many payments were applied, they could not answer. Rude about answering and one shared he saw a last payment 4 years ago when I made 3 this year alone. Not helpful at all.

Hard to understand not only the representative but how your billing process operates.

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Lawrence Katowitz

Feb 17, 2022
0

Was. Uninstalled this app! Obviously not a full deck of cards!! com

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Richard F Diehl

Jan 15, 2022
0

Her name is Danielle Lam,I have givin her,1000 thousand dollars and asking for more,1200 hundred dollars,I will not pay this iam on on fix income, Retirement, she told me I won ,one million dollars for life,well like I said I will not pay the money,she got the first 500hundred, and lost the second 500hundred, My name is Richard F Diehl, 2532 N 4th st,Flagstaff, Arizona 86004,phone 9282256423,gmail,[email protected], let me no if you can help

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Barbara Scroggins

Dec 31, 2021
0

I was prevented from playing in the daily tournament on 12/26/2021 , and 12/27/2021 by tampering with my phone.

Also being alerted of my winnings by email then sending me a video clip of all my winnings being awarded to others. com, now when I try to use them I'm being told that someone else is using them. This inot right to do a human being this way !!

I really need to hear from someone. Thanks Barbara Scroggins 6166355851

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Robert baillargeon

Dec 27, 2021
0

Bought a set of lanterns 1 did not work unscrewed bottom wires disconnected wires to thin to fix

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Richard M Dearwester

Dec 23, 2021
0

I received a bill this month and it didn't have my minimum payment listed for November Tried calling to straighten it out got no fkn where,

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Robert McCaslin

Sep 7, 2021
0

I PLACED THIS ORDER THREE MONTHS AGO !!! ALONG WITH THE MULTI-LAWN SPRINKLER HEAD.

ONE MONTH AGO I CANCELLED BOTH ! ! ! AFTER NOT RECEIVING EITHER ITEM FOR TWO MONTHS I CALLED AND CANCELLED BOTH ITEMS. I TOLD THE REPRESENTATIVE FOR PCH THAT I NO LONGER WANTED EITHER ITEM. THEY WERE GIFTS FOR TWO PEOPLE. AFTER TWO MONTHS, I WENT A DIFFERENT DIRECTION ON WHAT I GOT THEM. DO NOT SEND ME THESE ITEMS. I CANCELLED THEM .

IF YOU DO SEND THEM AND YOU WANT THEM BACK - YOU HAD BETTER SEND ME A PREPAID BOX TO SEND THEM BACK TO YOU IN. IF YOU HARASS ME OR ATTEMPT TO BILL ME I WILL FILE A CLAIM WITH THE BETTER BUSINESS BUREAU, EVEN SEEK LEGAL COUNSEL TO SUE FOR HARASSMENT.

I CLEARLY ASKED THE PCH REPRESENTATIVE TO DISCONTINUE ANY PHYSICAL MAIL SENT TO ME, ANY AND ALL EMAILS, TEXT, OR ANY OTHER FORM…

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Marita K Wright

Aug 25, 2021
0

You guys keep sending me mail. I keep throwing it out. Then suddenly, I receive a plush doll, and am told it's "free" After a month, I am then told to "pay up"

Please NOTE: I have NOT filled out your paperwork. I have thrown out everything you sent me except for this "free gift" What the hell is wrong with you for bothering an elderly lady like myself?! STOP sending me mail. Stop sending me bills, just STOP. You are obnoxious!

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Joanne Forbes

Aug 14, 2021
0

I didn't order 3 spring form pans today. I was strolling through too get to get to the entry and it came up that I had placed an order. So please do not send them. I have those pans. I only order what I want.

Why once I do place I have to take a second look before it will confirm my order.

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BRONISLAVA DVORAK

Aug 13, 2021
0

HELLO I AM WRITING THIS MEASSAGE BECAUSE I KEEP GETTING MAIL WITH THE WRONG NAME ON ON. MY NAME IS BRONISLAVA DVORAK NOT BROWN S DVORAK, PLEASE MAKE THESE CAHNGES AS SOON AS POSSIBLE!!!!! CORRECT SPELLING AND ADDRESS BRONISLAVA DVORAK 3737 HIGHLAND AVE APT 314 DOWNERS GROVE IL 60515

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Charles smith

Aug 12, 2021
0

2020 and order stuff in the past. Account#01842975110 and did not know of your automatic reorder policy. Send me the billing to date and cancel any orders. an the automatic phone system sucks to ,trying to get someone to talk to.

My address is: Charles smith. 422greenhavenroad Pawcatuck CT. 06378

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Delphis Gagnon

Jul 26, 2021
0

I am a avid mohjonug min. Player in the last month Everytime I'm about to finish a message comes up saying my game has a problem loading all my entries are Los and it's all upsetting enough to the point I'm about to opt out of PCH for good Thank you, Del Gagnon

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JoAnne Zlevor

Jul 23, 2021
0

PCH bills for items I didn't order. It is a scam and a fraud. I want my record cleared and I want to return items I did order. I can not believe they are so crocked. SHAME, SHAME,SHAME. i WANT MY BILL ERASED AS i DIDN'T ORDER THE THINGS

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Carol Jean Alix

Jul 20, 2021
0

I have cancelled my account. They keep mailing me stuff. I have a $86.75 refund that just never seems to come. On June 7, 2021 "Tony" told me the check would be in a few days, up to two weeks. It did not come. I called back, reached a woman this time, she said nothing was in the system for a refund check. So she says she entered it to be refunded. Here it is July 20th and no check.

I am really sick of this crap. I want everything about PCH cancelled, no more mail, no contest entries. The entries I have in place already should stay, but no more solicitations. I want my refund check. And I want nothing else mailed/shipped to me. No more bills, nada, NOTHING. The items I received were crap, they either were so cheap it was embarrassing or they broke almost immediately. I ordered blue flower…

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JoAnne Zlevor

Jul 11, 2021
0

I didn't get item I was billed for ,3 bulbs, 2 of the items didn't grow. Lavendaer and 14 bulbs. I get billed for things I didn't receive and things I didn't order. I want a refund. What kind of fraud are you running

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Barbara Scroggins

Jun 28, 2021
0

Well my name is Barbara Scroggins and I am a VIP ELITE and have been for quite a while know. I play everyday and I usually get harassed daily weather it be taking my tokens while I'm playing , get put off Line while I'm playing in the tournaments .

Also when I play pchlotto quick cash, ther is already a three hour and 45 minute timer in place, and when the time has expired if I try to play it the timer starts ALL over again preventing me from being able not to ever be able to win. Scores also change right before my eyes while I'm playing pchslots and pchapp tournaments .

I have been told that I won 50 thousand for years but have never ever received any prize payouts from PCH!!!

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Ken Belles

Jun 16, 2021
0

Hello: My name is Ken Belles. Order number 3069 5510 5461.A few weeks ago, I placed an order for a set of 12 LED lanterns. On June 10, 2021 I received a box of 5 LED lanterns. Each lantern is approximately 5 3/4 inches tall. I have received no other lanterns. I have summitted a check in the amount of $15.04 which you have received and processed. I have a balance on that order of $15.00.

I do not intend to complete the payment on this order until after I receive the other seven lanterns ordered. I have paid slightly more than half the total price of this order and have received less than half of the order. According to USPS tracking my order was delivered on June 10, 2021. The tracking does not take into account that multiple boxes were required to ship this order.

Please advise what you…

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Judy

Jun 4, 2021
0

I have order a Mini Food Chopper about 8 months ago it absolutely does not work! I called complained and they said the would send me another chopper, they did and again right out of the box it again did not even turn off!!!!

I would rather have a refund! 08 less the mini chopper and have been holding off paying them,I’m wondering if they like not receiving the money owed them???? I don’t like receiving inferior products that don’t work and paying for them.

I’ve even offered to send this non working product back to them and all they can say is we’ll send you another one! Not this time give me my money back and I’ll pay the rest of what I owe them.

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Mary Rowell

May 6, 2021
0

You need to either getting better bookkeepers who know how to keep accurate check on payments or check your computer system that updates people's accounts. My bill shows no overdue payment, but I get a phone call telling me I owe close to $200 in overdue payments!

I send a payment every month and the check clears every month! Who is getting my money? Is it being appliedto my account? Someone is doing a shoddy job at keeping accurate records of my payments and current balance! My bill I get doesn't even show an overdue balance!

Get your act together, or you just may lose me as a customer!!

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charley kight

May 6, 2021
0

i have no sponsers. cant play online games. used to have sponsers . im getting tired of not playing anypch online games. i won't put with it much longer. have a dozen sweepstakes that i do and the games i cant play

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charley kight

May 1, 2021
0

no sponser no pch games. i'm getting tired of getting knocked out of games because of no sponser

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Chris Paul Blanchard

Apr 5, 2021
0

I ordered two rolls of lavender seeds along with hummingbird plants they came in during the winter, and I've been holding on to the seeds for 6 to 7 months they were supposed to mail them to me in the springtime to plant. Well the seeds are no good. I would like either a refund or to resend me a updated order so I can replant again.

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Cherie

Mar 30, 2021
0

I ordered HGTV. Magazine august 2020, I received first issue in October 2020. I have NOT received another issue. I have called three times to fix this PROBLEM. Last person I talked with told me she would extend my subscription two additional months and I would receive an issue in February.

Well we’re one day away from April 2021 and guess what. I still haven’t gotten another issue. I tried call three times today, but all I get is disconnected. So how does this get resolved? You wonder why people don’t order from you, here’s your answer. Send me a refund!

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Barbara Beyer

Mar 20, 2021
0

I was sent products that I did not order. Can't get through the voice mail to get any answers to my problem. Want to send it back. Haven't received 9 other orders. There has been weeks of waiting, weddings and births are here very soon and do not have what was ordered for them. Not happy right now.

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Pete Rubel

Aug 14, 2020
0

This is shit that I Do NOT WANT EVERY...,....

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mark rodney steele

Jul 16, 2020
0

Order Number 3066 5515 0481 I purchased a product from you to knock down cobwebs . The only thing this thing did was scratch up my ceilings. I need a return shipping label I'm not paying to ship a POS product back to you.

Thank You Mark R Steele.

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Harmon KING

Jul 1, 2020
0

I PLAYS GAMES ON YOUR GAME SITE AND YOU NEED TO WORK ON IT. IT IS VERY SLOW TO ACCEPT WORDS AND FREEZES UP . THERE ARE TOO MAY ADS POPPING UP IN THE BOX WHERE THE GAME SHOWS UP AND THEY ARE TOO LONG.

YOU NEED TO ADD A "SKIP" OPTION SO WE DON'T HAVE TO WATCH THEM.

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Bruce Friedman

Jul 1, 2020
0

I am contacting you about account number 00495428096. Usually, I have never had any problems with PCH. My orders (usually plants) arrive in good condition and grow very nicely. That has been my experience recently as well. My complaint is about your not sending what I order, and then billing me for merchandise we haven't received! There are two orders: One is for a Gogi Berry Plant, for which I have been billed, and have not received. The other is for clogs I ordered for my wife. This week we got a package with a bill for the clogs, but inside were washcloths that I never ordered, and NO clogs!! I DO NOT want these orders cancelled!! I want the Gogi Berry plant, and we want the clogs, so please send them, and I will pay for them.

This has been happening frequently recently. I recently…

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karie james

Jun 28, 2020
0

I have all my entries done so there should be no reason that you have to e-mail me today inless its to tell me that your coming out to deliver money to me iam not waiting till aug if that's the case I will be done with these contests I have been doing this for 15 or 16 years now and won 10.00 this is stupid its just starting to be a waste of time I do my entries every day for nothing

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allen

Jun 14, 2020
0

COM / lotto and got cheated out of a 10K drawing due to an "Oops, we're having a technical error ; please try again later ? " I call that BULLSHIT ! I am a red diamond reward member and since their last game upgrade, all their games are so screwed up !

You can play all day and still not win anything except stupid tokens, which must be used to enter prize drawings. Their complaint department only gives me some stupid e-mail letter, which completely ignores my query and instead requests I complete a survey ?

Are you jerking me around ? I want the problems fixed -PERIOD ! No more run-around ; no more tech errors, and no more BS !!

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allen lovell

May 16, 2020
0

com game tokens are totally honked up. Server errors ; technical glitches; repeatedly stalling just as I'm about to finish a game. What really P***ses me of is their customer service section only sends me a survey form to fill my complaint on ; it won't transmit on my PC.

com as my primary browser and Adblock software. It seems no matter when I start playing the 10 K /20K sweepstakes or their other big Sweepstakes game ; I either time out or the game prompts me to log-in 1-4 times .

I am tired of playing Pavolv's dog. I am a Red Diamond Award member, who can't seem to score high enough to win ; nor have a decent shot at a prize. I call their games "fishy " ; the same people always win week after week.

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karie james

May 13, 2020
0

once again I can not do anything iam really getting tired of this bad request to many people are on and I cant do anything and Iam really getting tired of doing it late at night I like to get it done and over with so I don't have to worry about it or deal with you people you people need to find away that everyone can get on these sites at one time im about done with this all I do is get a headache and

get mad there is nothing that I can do and it don't look like there is anything you use can do either have a nice day

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karie james

May 9, 2020
0

I still cant do nothing and you people just keep sending me e-mails that makes no sense because I cant do any of the e-mails

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karie james

May 9, 2020
0

I cant do nothing again there is to many people on and it says bad request

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karie james

May 8, 2020
0

this is getting really stupid I can not do anything again every day iam about to unsubscribe I have never seen a contest or a business run this way and I work in the business field on a daily basics we do not run our business like this if we did we would of been out of business by now iam very surprise that you people are still in business

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karie james

May 5, 2020
0

this is crazy I cant do anything I just need to play the bonus on slots and turn in my tokens I cant do anything because bad request to many people are on

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karie james

May 1, 2020
0

00 like that's something to celebrate

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karie james

Apr 29, 2020
0

I cant do anything this is stupid I have everything done I just have to turn in my tokens iam about ready to unsubribe from this all together

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karie james

Apr 28, 2020
0

this is stupid I cant do anything someone please tell me what the point of doing these contests are

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