Plaza Auto Mall

1 complaints

Customer experienced significant service delays due to system issues and poor communication from the service department. Most critically, they were charged $1,800 for repairs they only requested a quote for, without proper authorization, resulting in unexpected charges far exceeding the initial $700 estimate.

Generated 1 day ago

Common Issues

40% (0)
repair bill1800$never authorized
30% (0)
never got the quotesystem was downweeks
20% (0)
waitedfew days2/12/2021
10% (0)
700$1800$repairs

Complaints

John

Mar 22, 2021
0

So I took my car on 2/12/2021 to plaza Kia service department in Brooklyn ny I was told that my car was going to be looked at on 2/17/2021 I waited a few days then I called only to find out that Kia system was down for weeks then I get a call from the service manager telling me that they found the problem and it would cost me 700$ for the repairs I as for a quote for other repairs and

never got the quote but ended getting a repair bill for 1800$ for the work that asked for the quote for but never confirm to make things worse I was told that my car would be ready only to find out that my car wasn’t and know one knows what’s going on with my car I’m a essential worker and was using my car plaza Kia service department really did a number on me smh