Gregory Simpson
I purchased a certified Honda Civic 2016 on May 13, 2019 Acct# 430634320 from Planet Honda in Matteson, Il. I was given one key and was told that the previous owner had not yet given them the second key. When the previous customer did not return the second key, I was told that I had to pay for a second key.
When I complained, I was told that the machine that makes the keys was broken and that I would be contacted when it was repaired. I was contact on June 17, 2019 to call and make an appointment to come in and that Planet Honda would make my second key.
I made the appointment for 7:am on June 19.
However, when I arrived at the dealership I was told that they were unable to make the key because the machine was still out of order. I recently turned in a Honda Civic that I leased for 3 years…