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Philips

4.3
53 complaints

Address

3000 Minuteman Road, Andover, MD, 01810

Complaints

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Julie Smith

Oct 6, 2018
0

This has got to be the worst along aide Amazon, My iron broke last week the temperature gauge fell out almost scalding me from the water inside. I phoned 29th, after getting absolutely no where on your Facebook messenger. After 40 odd minutes on the phone arguing to get a supervisor on the phone because I couldn't understand the call taker (even though it's philips uk) she was most put out she had to leave her desk to walk to the phone.

A new iron was sent, I finally used my new iron yesterday to AGAIN NEARLY GET ELECTRICUTED there was water pouring out the bottom (video sent). After being asked several silly questions (was the water lid shut) clearly this was shown in video (what water did I use clearly states use tap water).

Finally I phone AGAIN & told a new iron is being sent. Are…

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Richard Wong

Sep 5, 2018
0

I had a defective sonicare toothbrush, I called their warranty department which could only offer me a 40% off coupon on their website . I tried to order but the site had issues, I tried again and again over the next few days, no luck. I contacted them again,

They suggested I call the web store customer service, I did, they took my code and info down, and no response.

I think I have wasted over 5 hours going back and forth....

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Brad Gagnon

Aug 24, 2018
0

First order was great but second order I paid $25 for a box of air and I was asked if I actually search the box or not!!!!! Guess I will buy my product from the store at least that way I know when I pay 25 bucks I actually get what I paid for!!!!!!!

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Gregory Watkins

Aug 18, 2018
0

I was in need of a tv for my bedroom and ended up reluctantly purchasing one of your 4k 55 inch tvs. Gotta be the worst tv I ever purchased. It will not connect with my wifi. After 2 months of working with this thing I'm at my wits end .

My other tvs or connected wirelessly and operating fine. Didnt have to do very much to get them working however the Phillips is just plain non functioning , useless I'll never purchase another one of your products again.

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Sohel Rana Khan

Feb 18, 2018
0

I bought a Philips Mixer Grinder HL 1631 (2 Jars) from Best Buy Show room at International Trade Fare on 19-01-2018 Now it is Malfunctioning and not working. It has two years warranty. Appreciate if you please arrange to get it back to working again. I have called your customer care center no. 09613737777 of Best Buy many times but there is no response and not send any mechanic/engineer so far .

With best regards

Sohel Rana Khan 266, Senpara, Section -10 Mirpur Dhaka Mobile : 01913526034

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Stephen Wentworth

Jan 17, 2018
0

2017 as the previous shaver had stopped taking its charge. 2018 the same thing has happened again with the new one. I rang their consumer care team and spoke to Yota, she has refused to replaced this again. She claimed that the guarantee was valid from 2015 (which was the original shaver) so therefore was out of date. 2017.

How do we stand on this please?

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SANJAY RADIO

Jan 1, 2018
0

philips daily collection hand mixer 300w dead.

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Aditya kumar

Nov 8, 2017
0

Very bad poor service in patna 8298670331 plz call me for more information

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Ankit Gupta

Oct 27, 2017
0

We registered a complaint or LED TV on 4th oct, 2017 and till 27th oct the complaint have been not resolved. Customer care service have pathetic response, just giving numbers to contact and no one picking call. This is not the way to handle customer.

We want the problem to be resolved soon

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mark gunzburg

Sep 3, 2017
0

I have a pair of Philips A3 PRO headphones. All the documentation that came with them and everything online states that they have replaceable ear cushions that just twist off. I have tried and cannot remove them so they can be replaced.

Multiple contacts with their customer service just gets a standard cut and paste from the documentation even after an explanation that I have tried that. I have asked if these headphones actually have replaceable ear cushions and the documentation is incorrect. This is just ignored.

I have tried customer service in Australia and Hong Kong and after the first couple of emails they just ignore the problem. If I could give their service department 0 stars I would. This will be the last Philips product I ever buy

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HUSN HASSAN

Dec 15, 2016
0

I NEED A CALL BACK FROM YOUR GENERAL MANAGER EMPLOYED BY PHILIPS IN MALAYSIA.I WANT MY COMPLAINT TO BE HEARD AND MAY I ALSO HAVE HIS/HER COMPANY E-MAIL ADDRESS.I M REACHABLE AFTER 14:00 / 02:00 P.M AT MY HOUSE FIXED LINE NUMBER 06 - 765 5859.

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HUSN HASSAN

Dec 15, 2016
0

MAY I HAVE SOMEONE LIKE MANAGER IN-CHARGE FOR CUSTOMER SERVICE DEPARTMENT,WHO REPORTS TO PHILIPS MALAYSIA TO GIVE A CALL BACK AT 06 - 765 5859 IN MALAYSIA. I WANT MY ISSUE TO BE HEARD FROM AN ENTITY WHO'S HONEST AND RELIABLE.

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Joanne Bolton

Oct 24, 2016
0

Phillips screeneo projector 1590 bought in October 2015, it began losing sound, once or twice during a film to begin with but got progressively worse. I bought new HDMI leads but did not solve the problem, I contacted Phillips and after constantly being passed around different departments, I was told the tech department would e-mail me with a solution.

I followed the instructions sent but this did not solve the problem, then the picture broke down, turning greed and faded. I have rang Phillips several times over the last couple of weeks, spending hours trying to talk to their call centre in India, being passed around again and told they would call me back within hours, which they then fail to do.

I have emailed them and they have ignored my emails. I wish I could give a minus score, I…

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Mohit Bindal

Oct 12, 2016
0

I recently ordered 2 philips QT4005 trimmers from snapdeal, the products were delivered on time but when I noticed the serial numbers printed on both the trimmers. They both had the same serial number. I clarified the fact from philips that two trimmers of same model cannot have same serial number and hence the philips customer care mentioned that one of the trimmers is a fake one.

I have been contacting snapdeal regarding the issue since 2 days yet their has been no reply from their side. This is a serious case of fraud by snapdeal.

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David Taylor

Oct 5, 2016
0

I have used Philips shavers for about the past thirty years and feel I am well qualified to provide feedback. My latest shaver, an aqua touch, has the number S5420. This shaver shaves well and is aesthetically well designed. However, from a practical point of view it fails miserably. It amazes me how a company such as Philips can allow such a product to pass the design stage.

The shaver on/off switch is in a position where the shaver is normally held and is therefore too easily switched off accidentally – this did not happen with my previous razor which was a 7 Williams model. In addition the trimmer head is detachable with an awkward pull on /pull off mechanism. In my previous razor the head was an integral part. I found this to be a much better arrangement. There is no case provided…

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Mrs. Kirsopp

Apr 10, 2016
0

A couple of years ago I re placed my Iron again with a Philips. I like a higher range one as I'm fussy and slow like a job well done with ease. All my married life I have used a Philips and be more than happy.

This current on is an Azur Performer Plus purchased from Argos not a cheap iron but fantastic in it's job as I knew it would be. My complaint is that with little use just myself to iron for now the cushion handle has split and come away midway down the handle at the left side looking down at it.

Is this a design fault going on here as this seems to be a cheep thing to go wrong on an expensive iron. would this be safe to use if it came away altogether my hands are not the best without burning them.

I thought this one would see me out. Never before had a problem it's usually years…

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