Julie Smith
This has got to be the worst along aide Amazon, My iron broke last week the temperature gauge fell out almost scalding me from the water inside. I phoned 29th, after getting absolutely no where on your Facebook messenger. After 40 odd minutes on the phone arguing to get a supervisor on the phone because I couldn't understand the call taker (even though it's philips uk) she was most put out she had to leave her desk to walk to the phone.
A new iron was sent, I finally used my new iron yesterday to AGAIN NEARLY GET ELECTRICUTED there was water pouring out the bottom (video sent). After being asked several silly questions (was the water lid shut) clearly this was shown in video (what water did I use clearly states use tap water).
Finally I phone AGAIN & told a new iron is being sent. Are…