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PetSmart

1.0
224 complaints

Customer complaints reveal widespread dissatisfaction with rude and unprofessional staff behavior, particularly from managers and cashiers. Grooming services are a major pain point with reports of poor quality cuts, traumatized pets, and appointment issues. Additional concerns include inconsistent return policies, poor animal care in stores, and technical problems with online ordering systems.

Generated 5 days ago

Common Issues

40% (90)
rudemanagerattitude
30% (67)
groominggroomershaved
15% (34)
receiptreturnrefund
10% (22)
fishdeadtank
5% (11)
online orderwebsitedouble order

Complaints

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Anna

Dec 9, 2021
0

I was in the Aurora, Ohio store 12/8 approx. m. After shopping, I went over to the grooming window. A groomer had a medium sized dog on the table and was combing the dog out. It had a nice coat, medium hair.

The dog was behaving really well, just standing there. Eventually the dog started to sit down and I saw this groomer grab the dog by a good chunk of fur on the hip and jerked the dog up. I thought that was unnecessary as the dog was really being good.

The groomer looked at me very irritatingly. Eventually another groomer came over and was talking to the dog and the dog was kissing her. Then the groomer of the dog got a leash, put it around the dog and wanted the dog to jump down. Table is rather high.

The dog did not want to jump down and the groomer tried 3 times. She looked at me…

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Rashida Jackson

Nov 28, 2021
0

After refusing service for being late a couple of years ago (even though the dogs sit in the kennel for 15 to 30 mins before service starts) I decided to give this location another chance. Took him in at 10:20 for a 10:30 appt.

He pooped and peed prior to going in. Nothing unusual. By 11:20 I get a call that he needed to be picked up because he had diarrhea and threw up. I knew this was very off because we had been up hours earlier with no issues.

Understanding he could have been stressed I asked questions. Him throwing up was explained to me as clear liquid throw up. I know was either from him drinking water too quickly or mucous from getting excited or stressed and coughing.

His so called diarrhea was most likely 1 lose stool which can happen time to time but doesn’t mean it’s diarrhea.…

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aven angelo abordonado

Nov 12, 2021
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I called Mililani PETSMART to get info on certain dog food I was looking for. The associate I spoke to told me they were too busy to help me!!! I told her I just wanted to know if they carried a certain dog food cause I did not want to drive there incase they did not carry it.

The associate still said shes not going to help me. She told me I was just gonna have to come there and look for myself!! I told her " how dare you speak to me that way, let me speak to your manager"!

She then told me she is the manager! I was shocked! Is this how petsmart associates speak to customers? Is this how they treat customers?!!!! So I ended up buying the dogfood from AMAZON!!! How many customers have you lost cause of this manager?!!! HER NAME IS KELSEY!!! VERY UNPROFFESIONAL AND RUDE.

I WILL NEVER SHOP…

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Tina Nissen

Nov 11, 2021
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I went to the Petsmart in Denton, TX on Loop 288 to buy 2 fish. The girl in the fish department and she was the manager also, ask what size tank I had and I told her it was 5 gallons.

She told me that it's usually 1 inch of fish per 1 gallon of water. I understand this and I told her I did but putting 2 small fish in there was not going to over crowd my tank. She told me she would not sell me the fish.

Now if I had wanted 10 fish in my tank, I would understand, but two small fish would have been appropriate. There was multiple dead fish in the tanks at the store and if you are going to get technical on 1 fish per gallon of water, then why do you have loads of bettas in no more than a cup of water.

I normally do not write complaints but this was just stupid. I can go to another pet store…

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Shianne Pietrowski

Nov 1, 2021
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My husband and I went to the PetSnart location in White Marsh, MD to adopt a kitten that we had seen this past weekend. We were told that the adoptions were until 6pm on Monday thru Thursday. When we got to the store at 5:40, the manager said that they weren’t going to do more adoptions that night.

We told her that there was another 20 minutes left and she then stated that she was going home and the other employee was going to lunch. We find this highly unprofessional knowing we could’ve brought the kitten home with us tonight.

I think it shouldn’t be allowed that this manager is allowed to set different rules just because she wants to go home. If we were able to give 0 stars for this situation, we would do so.

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Melissa A Klemundt

Oct 16, 2021
0

Brought my 5 lb dog in for his first groom. Apparenly he was given to a new employee for his cut and groom. Never again will I go there nails werent trimmed cut was uneven and the groomer never even trimmed or cut the hair on his back side. 00.

What kind of racket are u running here.

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Domenic Perruzza

Oct 13, 2021
0

I have been taking my Dog Snowy to PetSmart on High-tech in Richmond hill for over 10 1/2 years and and never had any issues and spend a lot of money' about 2 weeks ago Snowy had a limp on his right read leg and was because his nails were very long and needed to be cut.

i made an appointment and took time off work and when i got there the Groomer said she would not do it because he needs to see a Vet. i said there is nothing wrong with his leg just trim his nail she would not do it.

i got very upset and left. i took him to Don Head Village which is my Vet and They trimmed his nails and walked prefect " amazing " by the way the Groomer said i was not welcomed their anymore, I had Oct 18th Grooming appointment and it was cancelled.

I called another PetSmart and put me on hold for 10 mins…

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Andy Luong

Sep 30, 2021
0

Let me start out by saying I am not only disappointed in your grooming service, but their customer service. Whatever happened to accommodate your customers. I was late to a recent appointment and might have made your stupid 15-minute window policy (don't know if that's even your policy because I can't find it on your website) and

was and was told I needed to make another appointment even though I waited almost a month for this one. So pissed off right now because I had to schedule my day around this appointment. I don't know why this couldn't be taken care of at the store level but it should have an easy fix.

Even the store manager (Bret) wasn't a help, he merely parroted the groomer's statements and offered to help with a new appointment. As I said, I waited for this appointment for…

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Ronda Graham

Aug 26, 2021
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My daughter has been there about a month in the grooming salon in elkton md I must say since they have had a new store manager it has been awful my daughter feels like she is being bullied by this women she is awful to work for. I would not recommend working for this particular store besides the fact when my daughter called due to being sick she had her on speaker phone and other employees got to hear the whole conversation.

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John Chapman

Aug 20, 2021
0

We dropped our Great Pyrenees off for some light grooming and they shaved him ! They didn’t even shave him completely, they shave 85% of him ! I am outraged that they shaved my pure bred Great Pyrenees without even asking me.

You NEVER shave Great Pyrenees dogs under any circumstances. In addition to that we explicitly told them he’s too powerful for any cage that they have and they understood not to put him into a cage under any circumstances. What did they do ?

They put him in a cage and he gashed his paw clawing at it ! Then what did they do ? They glued it back together ! Now he’s bleeding all over the floor and we are rushing him to the vet to get him sewed up.

This is outrageous and completely unacceptable. These dogs rely on their coat not to get overheated and to prevent sunburn…

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John Virga

Jul 12, 2021
0

2601 S IH 35 Frontage Rd, Round Rock, TX location

Yet again this locations scheduling, lack of empathy and basic customer services strikes again. Long time customer with over 100 grooming appointments and 15 plus hotel stays is finally done with this place. Hotel stay 3 weeks ago was to end with a grooming but somehow they forgot, couldnt get me in quickly and i FINALLY GET A DATE AND NOW THE DOOG NEEDS TO BE SHAVED DOWN DUE TO SOME MIONOR MATTING THEY SAID THEY DO NOT HAVE THE TIME TO COMB OUT. I'LL ADD THE GROOMER MADE ME WAIT AS HE TOOK A DOG IN BEHIND ME AS IT ONLY NEEDED IT'S NAILS DONE, HE DID NOT SAY HE WAS GOING TO DO HIS NAILS AND MAKE ME WAIT. No sorry, no nothing, yes I started to complain hence that's where I think the "we dont have enough time to comb him out" was my payback…

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Jeanne

Jul 8, 2021
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I was visiting the Tracy store in California and the cashier, Casey, was a very helpful young man. A customer was very rude to him ahead of me and a manager named Lisa told the customer that Casey comes from the short bus.

I thought that was very rude of this manager. I’ve been in this store many times and this manager Lisa is really rude to the employees and customers. Please address this rudeness with Lisa at the Tracy store. She should not work in retail if she can’t be nice,be specially to her employees.

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Jimmy Coverson

Jul 2, 2021
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My complaint is that I gave the grooming salon specific instructions as to how I wanted my dog's haircut. I specifically instructed them not to shave my dog's tail hair down. I had them inspect the dog and was told that they could give her a lion's tail shape.

We agreed that if there was any problems with the tail cut that they would not proceed and they would give me a call. I did not receive a call and they proceeded to shave my dog's tail down doing exactly what I asked them not to do.

I feel it's disrespectful to have me pay for something that I asked them not to do.

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Svetlana

Jul 1, 2021
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The cashier did not handled rewards information properly, she did not commutated to ask additional information to complete the set up and finished the transaction without rewards. After receiving and checking my receipts I asked her if I saved anything.

And when she said it was not set up because I would need a different e-mail. May be she assumed I don't have email or who knows. I asked to enter the e-mail since I have as many as she needs if she would ask for another one.

She did not apology, no sorry, no thank you. She looked angry but did set up the rewards properly. It took time since she has to enter every item of my $250 purchase. It created the line. Other customers was great, nobody complained.

I check the receipt and saw 2 items with wrong price. One was my fault - I…

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Kate

Jul 1, 2021
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Petsmart sold me 2 bearded dragons with ADV and they continue to sell sick bearded dragons. I had them tested positive. I contacted corporate and they never got back to me to resolve this issue. Beware do not buy live animals from them

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Billy Dean Pedigo

Jun 19, 2021
0

Went in 25 min before close took 5 min to decide which fish I wanted nobody around so went and found woman who was waiting on another customer she said I will be right with you so went over and waited 5 more min went to lady second time said she would be right with me waited 5 more min she walked by said in a minute then

came back over a couple min later and said I'm sorry sir were closed I said I've been waiting since 20 min before closing Never been treated that way before I buy stuff all the time there and I will never buy there again!!!!!!!!!!!!!

VERY POOR BUSINESS MOVE ON YOUR PART

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Maikel Mccaskill

Jun 15, 2021
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Upon arrival at 7:45 i was told i had to wait until 8 to check my puppy in. Once in the groomer states what is my dog, i proceed to tell her she is a mini poodle. I had a wisdome DNA panel done at the Banfield.

After showing her the results she states she's too big i have to put her in as a mini goldendoodle. I explained that is not her breed and i wont pay more when she is an actual mini poodle. The dog is 7 months and barely 17 pounds.

I will not be returning to another petsmart ever, and i will ensure anyone i know to steer clear of extremely poor customer service.

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Melissa

Jun 7, 2021
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The pet hotel in Joliet Illinois is absolutely horrible. I dropped my 11 month dog off for an overnight stay and when I picked him up I could tell something was not right. When they went to get my dog they told me he had rolled his body in all of his poop and they would have to clean him up.

An associate came out and told me he thought maybe it was vomit not poop, how can you not tell between the two??? Then continued to tell me that he last checked on him at 8:00am and he was fine so it must have happened between 8 am and 3:00 pm!!

They openly admitted to not checking on him for 7 hours!! I asked if he maybe ate something he wasn’t suppose to and he reassured me that the dog had eaten all of his food and there was no issues.

When I got to the car I noticed that none of his food that I…

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Pelton

May 31, 2021
0

There was no other dogs in the salon for the morning. The cut they gave my dog was fine but they doubled the price on me. Had him done three months before but this time it was doubled. They said there was a extra handling fee never had that before.

The nail clipping was extra price that was included before. I have a small dog I would understand if he was a big dog. Won’t be using them anymore.

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Derek Bennett

May 31, 2021
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I just visited your store in Plano on North Central Expressway. When I walked in I slipped on some water on the floor. There were no caution signs out anywhere. The manager next to me had the audacity to tell me I just had slippery shoes and there was no water.

Another team member was actively mopping the store during the incident. She then proceeded to get paper towels to wipe up the water while again denying there was never any water on the floor. I've never been one to sue but her trying to make me look like an idiot has caused me to reconsider.

There was another customer who saw the whole thing and can confirm my story. This was at 9am on 05/31.

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Diane

May 30, 2021
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Why in the world wouldn't you carry Purina Canine/feline CN (critical nutrition). It's called critical for a reason. ". ". Pure BS.

Meanwhile an animal that needs the food for tube feeding gets nothing. Perhaps they need to reevaluate their inventory.

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Keith Wildvank

May 24, 2021
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I am writing to complain about an advertising product that was at the least deceptive. I am 70 years old, and live on a fixed income. I take our 16 month Labradoodle to Petsmart for grooming services about every 3 months. I like the job that one of the groomers at out local Petsmart does, and each time the bill runs $75.00, and the tip is between $15-$20, so essentially I can wave goodbye to a $100 bill each time! A week or so ago I received this advertising mail from Petsmart. It contained 2 coupons, one for 20% off one item, the other $5 on ANY purchase, no minimum required.

The mailer was entitled “Save on their favorites! New Toys to Love Lots of Tasty Treats Fun Fashion and Great Gear A pampering day at our Grooming Salon A play date at Doggie Day Camp

I made an appointment and went…

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LASHONDA HATFIELD

May 20, 2021
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PetSmart on 82nd in Indianapolis: there’s a lady who was very rude to me on multiple occasions. I stood up to her. No screaming, no cursing, no name calling. I showed up today for an appointment only for this lady to tell me my shih tzu was no longer welcome because I am a problem.

She wasn’t scheduled to groom my pup. Jason C. was. Luckily I had found a different groomer already but took the open spot at PetSmart to get my pup groomed 1 day sooner -his new groomer can fit him in the morning.

I wasn’t called or e-mailed first. PetSmart cancelled the appointment 30 minutes after I left the store. I will no longer buy anything from any PetSmart anywhere. My sister and mother (they have a Lhasa Apso; a kitty; and a cockapoo between them) warned me that PetSmart has horrible service.

They…

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Jennifer Martin

May 14, 2021
0

I just picked up my dog from the Bakersfield California oswell location and he’s been here quite a few times, the groomers know him and know he’s an older dog and no one took him to the bathroom at all during or after his service so of course he had to pee.

Unfortunately he had an accident on the floor in the store and the cashier told my fiancé that he had to clean it up with paper towels. We would’ve been fine with this had it been a small amount of liquid however it was not.

When my fiancé asked for a mop the cashier told him that they didn’t have one so he continued to try and clean up the accident with tiny paper towels. When he asked her how they clean the floors at night she said with a mop but he was responsible for the dogs mess.

This to me is incredibly fucking heartless and…

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Madolyn Taylor

May 8, 2021
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Isla and Alyssa at the Pet Smart in Germantown gave appalling customer service. Arrived on time for appointment and was ignored for half an hour, while the employees had personal conversations. COVID regulations were not met with them allowing numerous other pet families to come into the lobby against what the restrictions say on the door (one pet family in the lobby at a time).

Unlike other visits, had us leave the collar and harness there then when we picked up our Beagle, they said we had not left a harness or collar with them. When we insisted that we did they located the collar and harness which were soaked and covered in dog hair.

We’ve been to this Pet Smart four times before and have always received good quality service, but this visit with Alyssa and Isla was dreadful and may…

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Carol J Haring

May 5, 2021
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I bought 50 crickets last week got home there was 25 yesterday I sent in bought a box of crickets there was only 7 in the box this is bull shit I drive over 45 min every week to buy crickets and get screwed Everytime and ur staff is unprofessional and snotty

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Nana

May 1, 2021
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They are so bad at their service and customer service, confused and pushed me to make a plan for my Husky puppy even when I tell them that I am not sure of my continued ownership of it because I have a dog allergy and this is the first time I have a dog and they have forced me to pay the full amount despite telling them I went back to the owner, but they are fraudsters and

any bank is unable to stop the transaction and I contacted them a lot to solve the problem, but they are not careful

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Leah Daniel

Apr 20, 2021
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I am highly upset I paid 59 dollars for Roscoe to get a bath and haircut and I go to pick him up and he still stinks and his hair looks like a 5 year old got ahold of him the girl was very nice and good with Roscoe but for that kind of money I expected it to look so much better my 5 year old could have done better and I drove 65 miles one way for a waste of my money I tried to attach more pics but it would not let me upload them

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Rick in Utah

Apr 12, 2021
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Terrible encounter with Petsmart in Sandy Utah two weeks ago. I have been going to this Petsmart in Sandy for almost 20 years. I have never ever had a problem before with this Petsmart or any other. At this Sandy store I have adopted a wonderful cat and purchased several fish tanks, purchased fish, KOI, turtles, finches, Dog grooming and food spending literally thousands of dollars over the years and

always had a great experience until two weeks when the manager of the Sandy store was very rude which shocked me. I felt compelled to write this because in my strong opinion this manager should be replaced by Petsmart with someone who is qualified and deserves to be the manager.

I believe I cannot be the only person to have had such a bad experience from this manager. I still cannot believe it…

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Patti Daigle

Apr 10, 2021
0

Went into store to purchase fish!! Salesman with 2 dogs standing there talking with ladies!! Walks off!! We go to the front to ask for help and someone comes and gets the fish for us!! When we go to pay Ashton the cashier asks us if we are a member? We say no!!

She rings us up and the price is 10 dollars more than it should have been. I ask how much were the fish. 99 per fish!! Ashton says that’s only if you are a member!! We should have been told you pay more if you are not a member!!

We did pay for the fish!! But we will not be going back to the Gi sales store!!

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marian roberson

Apr 9, 2021
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I called PetSmart Oxon Hill Maryland and I talked to someone named Ronia I think I should be reimbursed because she told me to come get it explained to her that I was trying to find a cat I have been two different associations that didn't have any to adopt she informed me that she had a one year old cat that I can come get I explained to her that I will come get it right now he told me to come get it when I got there the cat was gone now if it is a first-come-first-serve basis someone need to tell me that because I'm wasted $30 getting into a Lyft leaving the Humane Society to come get the animal she told me to come get it right then

that's why I got into a lips I think I should be reimbursed my $30

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Tammie Carroll

Mar 28, 2021
0

I’ve came into the Aurora petsmart located near alameda and Abilene for the past ten days to purchase my dogs prescription diet food. The shipment that was delivered over a week ago still sits in the isles on the pallets and many shelves throughout the store are empty.

There are currently 10 customers standing in the line to see a cashier and only 1 station open. I’ve been coming here for years. Not anymore, It’s gone drastically down hill the last 6 months. I will be looking for a new store to purchase my prescription dog food.

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MEIKEISHA J SCOTT

Mar 22, 2021
0

On Saturday, March 20, I had an appointment for my 2 dogs that I've been taking there for 10years. I was not greeted but accosted as soon as I walked through the door by the Salon Manager, Linda. 5years old and she didnt feel comfortable with her staying there for 3hours.

THIS was my first interaction ever with Linda and her first time ever meeting Daisy. Daisy had been there 2 months ago and I was never told nor was this ever expressed to me. My other senior dog who just passed away at 18yo was never expressed or discussed anything like this as well the entire time that he was groomed there.

She told me that this was her policy. When I asked for the policy in writing she couldnt produce it. She told me that I would have to wait in the car while she performed services on Daisy and then…

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Ashley

Mar 15, 2021
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I just left this store. My sister noticed two people following us through 4 isle and I looked up and saw them. I walked around just to see if they were following and they were. Popped up randomly in an isle.

Which was more infuriating was I had my cat in his backpack. What their takes their pet with them. And two why would I steal from pet smart. Only reason would be two black girls walking in without talking to them.

They were the manger Lewis and the assistant manger Ashley who actually rolled her eyes at me. Will be sending an email to corporate about them.

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Cheryl

Aug 14, 2020
0

The store manager Sarah Wright located at South Gate Mall in Colonial Heights ,Virginia is very rude and disrespectful when ever we are in the store. She has a very nasty disposition and very much treats us like she is trying to bully us. We come in often for services but when ever we have to deal with her it is always very stressful. We did not want to file a complaint but her behavior is out of control.

We would appreciate a resolution as soon as possible. Today is August 14th, 2020, Friday

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CAROLYN HANNAN

Aug 2, 2020
0

Store in Wichita falls texas, on August 1st, I brought in my border collie for haircut and bath with nails. At 0900 I dropped her off. They told me 3 to 4 hours. At 1:15 I went to pick her up and she wasn't done.

Over 4 hours and her fur was butchered. It looks like my granddaughter did it. I have been taking my 4 dogs there fir 5 yeats and have never had such a bad experience. I will not be going back and I will be telling my friends and family about the terrible experience and the attitude of the workers who blamed my dog having to take breaks, and them being bust for the terrible job done to my beautiful dog.

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Erin

Jul 6, 2020
0

First things first I bought a heater from yall and it went out in within 30 days that I spent 40 dollars on. Last week I bought filters that a employee help me find and its cheap or ragedy and letting cotton all over my tank and last but not least when I purchased the tank I ask the lady that helped me to get me the best filter in the store and

it looks like its the worst due to the fact the filter is no longer turning as it should be. Im probaly about to have to start from scratch but it will be at another pet store. 700 dollar worth of equipment and the tank gone down the drain.

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Laurie.waller

Jul 5, 2020
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July 4 had my dog groomed. Told blond heavy set girl what I wanted she was not groomer. Heaven was. I picked up my dog as in a hurry as I had to go to my fiancee mom's to fix her dinner as she has dementia.

I get to her house and look at my dogs hair cut. Hair not cut as requested and some hair is long looked shabby like groomer did not know what she was doing or did not care asked for a very large area for potty trail and did not even looked touched at all.

Tail was not as I asked feet not as I asked just all around poor job I had asked for bandana. Wanted pet cute for 4th had to ask again. I asked how long my dog was caged and was told 30 min which not true took dog in little after 2pm I had to call it was after 5pm to see when dog was done and was told 15 min When I asked her…

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Linda Hill

Jun 7, 2020
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I filed a complaint against your grooming department from the Petsmart on Parker in Plano, Texas May 27, 2020. I am still waiting on a response. I tried to upload pictures to no avail.

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Linda Hill

May 27, 2020
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My daughter took our dog to her grooming appointment Monday, May 25, 2020, and gave specific instructions about grooming--no more than a 7 on the body, with a teddy bear face. When she picked Billie up, she had been shaved--all over, including her face and tail.

This mistake has happened before and I voiced my concerns with the store manager. I never thought It would happen twice. According to my daughter, the groomer said she mixed up my dog's grooming with another Yorkie's.

However, that does not solve the problem with my dog's appearance. I am appalled that this mistake has occurred to me twice. When I spoke to both managers, Alex and Crystal, they were trying to justify the mistake and saying they refunded my money.

The money is not the principle of the matter. If it were, I would…

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Trish Sisneros

May 8, 2020
0

I took my dog in for a service that was not provided. When I tried to explain and get resolved the girl was extremely rude and not willing to help me resolve. I booked online and only put the shampoo.

Daughter dropped dog off with me on facetime and the girl asked if we wanted to add cut and my daughter said yes that's why we brought him. well when I picked him up no cut. 00 when I usually pay 59 for wash and cut so I wasn't going to pay twice she said that's fine just rebook.

Now they wont rebook him. I just want them to cut his hair and then ill pay both services that's not a problem. well I called today again to resolve and they freaking hung up on me. I wasn't even being pushy she put me on hold and then Hung up on me.

Jamie from South mountain location 85041

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Debra Slater

Apr 30, 2020
0

i brought my cattle herder puppy into pet smart because i needed a harness for her as she pulls when she's walking. I asked the girl at the register when i walked in if i could get some help choosing one.

She said, "Yes, they are over there". I said well can you or someone help me? She responded that it was just her and another person there with her.

However, she never called the other person. I then said to her that i wasn't sure what size i should buy for my dog and she said "well, either a small or medium". " I said, well that doesn't give me much to go on".

She then said that i could try one on my dog. I asked if she would help me as the dog was pulling, I had a leash in one hand and a purse in the other. Then she said "I can't we are practicing social distancing".

OK I couldn't…

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Joy Aguiar

Apr 24, 2020
0

Good Afternoon,

Id like to speak with someone in your corporate office regarding the Raynham Petsmart. without referring me back to the store Manager.

I have had great service with training and my trainer was excellent! I couldn't say more for a trainer, she showed that she genuinely cared for her customers and made calls to check up on us during a difficult time for us.

We had signed up for two training's and were guaranteed that if we had not taken the class that we would 'be reimbursed. Our intentions were to take both classes. 2 classes before the end of our last first session, Our puppy became very ill with giardia. Naturally we were not able to expose her to other dogs and she was not well enough to attend the last classes. Our trainer was great and kept in contact with us and…

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Chritianna Hill

Apr 17, 2020
0

My husband purchased an LED harness for our Husky on4/7/2020 from our neighborhood location. On 4/8/2020 I brought Jax in to receive his rabies vaccination. I dropped him off wearing the harness and came back to pick him up about 30min later.

He was still wearing the harness. When we got home, I took the harness off of him to notice that it had three slits in it. Straight slits that could NEVER be mistaken for bite marks. I called to speak with someone and was told that the manager was notified and that they would call me back.

On today 4/17/2020 I called again to see if anyone had spoken to the manager, I was asked to send pictures and proof that the harness was purchased at this particular store. I did both, only to received another call stating that the manager had decided that the…

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Deanna Wienholz

Mar 29, 2020
0

Hello, Petsmart? I don't even know if this complaint will reach Petsmart as it's labeled HissingKitty? I was in the Petaluma store and I saw another customer being waited on so I proceeded to get the product that was needed.

By the time I got back, the other customer was still engaged in paying for their items. No big deal, I waited. When the customer left I proceeded with my purchase. It wouldn't have been noticeable except for the manner and tone I had experienced.

It was very short, abrupt and even hostile. Are you wondering why your store is experiencing a decline in profits? Maybe it's because your staff is very unwelcoming, unfriendly and everything a customer service person should be. Just so you know.

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Lisa Liang

Mar 5, 2020
0

I emailed Petsmart 2 days ago have had no response:

I am contacting you with disappointment and concerns. I recently scheduled an appointment for my long hair chihuahua with Jacki. His appointment was 3/3/2020 @ 6:00. We was dropped off @ 5:50pm and I received a call to pick him up at 8:05pm. They were running behind. When I picked him up Jacki instructed me to go pay at the register and then return to pick up Kato (my dog). When I returned she explained how she was unable to finish the sanitary grooming and she also explained that she was unable to cut his hair properly at all. She asked me if it was his first time and told me he was very nervous.

This was not his first time being groomed. I have taken him a few other times. They were able to trim his hair perfectly. He has never looked…

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Veronica Pendleton

Mar 3, 2020
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The incident had I went in to return. I had a total of four items to return. I had purchase receipts for the live hamsters one Robo dwarf and a winter white.

However, I was missing a receipt for the two tiny critter cages that I had also bought on the same day. I have a Petsmart account and I used my debit card to pay for the items. To make sure I could return the items with no problem I called the store.

They were able to open my account to view purchases. I was told that there would be no problem in returning the items. I went to store and the cashier was having trouble locating my items, she also kept putting in different purchase dates and was not listening.

She kept rolling her eyes at me then another person staff member came to assist but she was basically doing the same thing.…

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CHRISSY LLOYD

Feb 21, 2020
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I have sent you a complaint letter 8 days ago. I have not yet got a response from your company

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Kyrsten

Jan 21, 2020
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Man at the cash register at the chesterfield location off of Boone’s crossing on 1/21/2020 at around 4 was very rude when I had forgotten something he threw his hands up and then dumbed the bag out and told me to start over. That is horrible customer service and no one wants to be helped by such a rude negative person.

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PETER TENORE

Jan 17, 2020
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I APPLIED FOR PART TIME EMPLOYMENT 6 MONTHS AGO. WAS TOLD I WOULD HEAR FROM THEM TO BE PATIENCE, IT MAY TAKE A COUPLE OF WEEKS. BUT THEY ARE LOOKING FOR MANY PEOPLE FOR THE HOLIDAY SEASONS, AND FOR PERMANENT PART TIME POSITIONS.

WELL I WAITED 3 WEEKS AND NEVER HERD FROM THEM. EVERY WEEK OR TWO I WOULD GO TO THE EAST HARTFORD CONNECTICUT STORE AND ASK AGAIN. AND 3 OR 4 DIFFERENT MANAGERS TOLD ME TO JUST WAIT, THAT I WOULD RECEIVE A PHONE CALL EITHER WAY, IF I WOULD BE INTERVIEWED OR NOT.

NEVER RECEIVED THE PHONE CALL ! AGAIN I WENT BACK TO THAT VERY STORE AND SPOKE TO THE MANAGER. SHE TOOK DOWN MY NAME, ADDRESS, AND PHONE NUMBER, AND MY QUALIFICATIONS. IN MY PAST YEARS I WAS A MEMBER OF MANAGEMENT FOR PET SUPPLIES PLUS.

I AM A RETIRED VETERAN AND WELL INTO MY SENIOR YEARS. AND DO NOT…

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