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PayPal

2.7
178 complaints

Address

2211 N. First Street, San Jose, CA, 95131

Complaints

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Marcia

Jul 10, 2020
0

They allow Scammer to use PayPal. I have been dealing with this for 2 months . I ordered seresto collars and they are fake . The fake seller wants to only give back half and mr pay to send them back . Site gone online too

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ken berscheit

Jul 10, 2020
0

do any human beings work at this fucking company???? called and called and all igot was a fucking stupid ai voice that is nt working

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B. Baughman

Jul 10, 2020
0

I HAVE TRIED TO CANCEL THE ORDER, HAVE NEVER RECEIVED THE BREAD MACHINE IR ORDERED THE CHRGE WAS PUT THROUGH ON 4/30/20 PLEASE CREDIT MY ACCOUNT. EMAILED THEM A CANCELLATION TWO OR THREE TIMES. DONE WITH WAITING FOR THIS AND THEY JUST PUT YOU OFF.

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Mary Ellen O'Connor

Jun 3, 2020
0

I ordered a rug on April 25 th and never received it. 90 thru pay pal. Please credit my card. Thanks

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James Hodgson

Jun 3, 2020
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I stupidly got caught up in 2 auto renewal issues with Kaspersky. I tried to contact Kaspersky without any success. The renewal was through PayPal so I contacted them and cancelled what I though was both but they only did one despite instruction.

I contacted them again to cancel and PayPal confirmed by email 3 May 20 that there would be no more payments to the merchant (Kaspersky Digital River Island) however PayPal made another payment 29 May 20. I have battled ever since and despite them admitting they had made a mistake they refuse to refund me. Regards James

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Tony

Apr 23, 2020
0

I filed a complaint Case ID: (PP-D-60210833) regarding a refund issue.

An attempt was made to contact the company on April 2, 2020, with negative results.

A response was sent to PayPal on April 9, 2020, which included United State Post Office (USPS) Tracking Numbers (7019 1640 0001 4320 7607), which has been verified. One would have to wonder if the Claim Representative is working with the fraudulent company or he or she failed to read their notes.

On April 22, 20202, I received a response from PayPal denying my claim because the Claim Representative indicated that PayPal didn't receive proof /Tracking numbers that merchandise was returned.

Transaction Number (64L1776574871402P) This item was not what I ordered, and it was returned on April 7, 2020, via United States Postal Service…

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MARIETTA R.OTERO

Apr 20, 2020
0

I WANT MY MONEY BACK WHICH WAS DEDUCTED FROM MY BANK ACCOUNT APRIL4. THE ITEMS PAID FOR IN APRIL 1 HAVE NOT ARRIVED UP TO THIS TIME !

MARIETTA R OTERO ' CUSTOMER

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MARIETTA R OTERO

Apr 19, 2020
0

I ordered 2 items paid for to PAYPAL on APRIL 1,2020 YET and was deducted from my bank account with the following data;

4029357733-NGUYENPHITH $23.92 and 4029357733-UPINUSPTELT- $33.72 .

THE ITEMS HAVE NOT BEEN DELIVERED .I am wondering if PAYPAL sent my payment

and to WHOM did it send I PAYMENT because I have not received any confirmation of the ordered items

nor any tracking number . The items are SILICONE HANDGLOVES FOR DISHWASING and the second one

IS A BACKBRACE FOR THE BACK and NECK PAIN !

PAYPAL SHOULD KNOW THE COMPANY THEY SENT MY PAYMENT TOO BECAUSE I CAN'T RECALL the companies

that sell those items on line in FACEBOOK .

KINDLY HELP THIS OLD CUSTOMER GET THE ITEMS OR PAYPAL SHOULD RETURN MY MONEY .

THANK YOU ,

MARIETTA R OTERO

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MARIETTA R OTERO

Apr 18, 2020
0

72 thru PAYPAL on APRIL 1 ,2020 yet. It is now 12 days and the order has not been delivered ! My bank showed this data of payment 4029357733 -UPINUSPTELT. 92 - in this data 402935773- NGUYENPHITH , AGAI THE ITEM IS NOT YET DELIVERED . PLEASE FACILITATE DELIVERY !

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Kathrine

Apr 13, 2020
0

PayPal

What is wrong with you people. Again you denied my claim saying you didn’t get the info. It was sent to you on 2/25. I’ve sent you pictures again proving this and you send me another email denying my refund. I’ve sent you screenshots showing that they were sent to you!!!!

I purchased items back in January 2020, PayPal shipping gave me 30.00 to return as this was from a rip-off company in China. Lousy, lousy product. They tried to get me to keep the crap for 25% off saying it would cost me more than the product was worth for return shipping. I still sent it back 2/25/20. That’s how crappy the product was! I sent you people pictures of the shipping and receipt from post office. Shipping reimbursed me right away. I also sent that picture. PayPal messaging finally told me my claim was…

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humanance

Apr 4, 2020
0

COM FOR ME TO TAKE CARE OF MY PARENTS AND OTHER TRMINALLY ILL, VICTEMES. DO YOU WANT TO PUNISH ME, FOR DOING NOTHING? I WOUDN’T PUNISH YOU FOR DOING NOTHING. PLEASE OPEN MY ACCOUNT. I HAVE COPIED MY ACCOUNT. MY ATORNEY SAIDS THIS IS A VERY EASY ONE FOR HIM.

KNOWING YOU HAVE PUNISHED MY TERINALLY ILL PARENTS, INLUDING THER FUNERIALS, AND I WANT TO HAVE A HAPPY FUTURE WITH YOU. HOW LONG WILL I BE WAINTING FOR THIS CORECTION? MY HUSBAND DOES’NT WANT TO MENTION THIS ON HIS 60+ WEB SITES.

MY NEIGHBORS, THE BABA SIAGON OFFICE, OF EMPLOYIES ARE LAUGHING ABOUT YOU,

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Beverly Carro

Mar 27, 2020
0

I cannot get Paypal to return my money for an item not received. Paypal has told me to escalate a claim using the Resolution Center but that is not working as Paypal says it does. I just want my money back for an item I paid for but never received.

I have emailed, called, texted and every other way I can think of to resolve this. The only thing I keep hearing from paypal is to use the resolution center. THAT IS NOT WORKING. I want my money back before the deadline.

Paypal keeps reminding me that the deadline is the 29th. I know that and I have been trying for a month to beat the deadline and nothing has worked. Uo to thud point, I I have trusted that Paypal honors its money-back guarantt. Not snymore.

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Dewauna Reed

Mar 24, 2020
0

My child sent $36 dollars to my PayPal account so when she told me she needed it back I sent it back to her it got to her account but before she got it out PayPal took it back out of her account now with everything going on in the world now with this virus PayPal like some of the banks are taking people’s money

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Kathy A James

Feb 24, 2020
0

I was trying to transfer money through friends and family on Paypal but kept getting messages to try again later or call customer service. I called customer service. Ha!

First tech sent me a email outlining exactly what I had already tried.

Second call to customer service. They tried the email answer and I refused so they had me try several different methods each resulting in the same result. Tried on my own to add a different payment method. Couldn't verify my identity. Called customer service again.

They had no way to verify my identity. They tried to transfer the money and now I am locked out of my account for 24 hours due to the numerous attempts the service tech had me try! No where to call to get this resolved. Very poor customer service.

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Steven Lees

Feb 21, 2020
0

I had been a member of Pay Pal since 2011. On 02/21/2020 I received a message from PayPal that my account may have been compromised. This was about 2:30 am. After the message woke me up I immediately answered and let them know I did not make any purchase on 02/21/2020.

The amount was for $74. and change. They said they would investigate. This afternoon I was informed that upon there investigation, the amount. in question was a legit purchase. I spoke to a representative who tried to processes it again but to no avail.

The complaint number for now she put in as did not receive service. #PPD56308229. I was also informed if it don't pass though in my favor, I would now have to take it up with my bank. I use Pay Pal for the trust and convenience to purchase items which I do all the time.

I…

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Mindy martella

Jan 10, 2020
0

They have kept my money when I have gotten confirmation that I shouldn't be on funds holding any more . I can not ship my items due to them keeping all my money. I spent all my money shipping my items and never receiving my cash from what I sold they are going to be responsible for my rating getting bad because they are not allowing me to get any money to ship the last of my items

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Zachary Curtis

Dec 12, 2019
0

I do not have a PayPal account but my personal bank account had money drawn out from paypal, How do I fix this and get my money back?

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Thomas Leach

Dec 3, 2019
0

PayPal took $4000 from our tied bank account at Golden 1, when we authorized only $3500 in payments. PayPal insists it made only $3500 in payments, which is correct, but it disclaims any responsibility for fact that PayPal received $4000 from our bank. Their online complaint procedure does not allow for a challenge to their own mistake - only to disputes with merchants, etc. They do not answer my correspondence, and on the phone just recite the PayPal playbook for customer complaints, without understanding the issue.

I tried to attach the first page - summary letter - of my correspondence with PayPal to show the withdrawals from Golden 1, but your site would not upload it. If you need the documents, tell me how to send.

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Julie Holloman

Nov 27, 2019
0

Julie the rude and not helpful Customer Service Manager=( I have had a number of holds on my account over the past 2 months, Every time I am told they are a 1 off, It only happens on my larger transactions and I am in good standing with Paypal and Ebay.

Ebay told me this is 100% paypal. I am not happy with these holds But I am much more unhappy with the Manager Julie, she was unhelpful and rude. I need $75 dollars to ship the 3 items that are on hold, I should not have to pay out of pocket to ship them, she should have, at minimum, understood my frustration but I felt mocked and insulted by her, completely blown off!

I told her if this continued I would have close my account, she made me feel like I should close my account and my business does not matter at all. It was bad bad bad bad…

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Felicia M.

Nov 8, 2019
0

I've been using PayPal's service for years and to say the least PayPal customer services as well as supervisors are inconsiderate and unprofessional individuals.. They are careless foreigners that can barley understand protocol of the company and lack respect for the customer ...

I have an outstanding dispute since October 21st on an item with a merchant I never received. PayPal assured me I would receive my credit back for item today November 8th... I call to speak with a few representatives as well as a nasty disrespectful supervisor" name Ken (no last name) just to be told my "account for my refund is still under review".

What does that even mean?. I never received the item purchased, therefore it would make sense to refund me back my money spent... Nonetheless, PayPal's customer…

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Frank N Rawson

Oct 21, 2019
0

I sent $50 to a friend on August 28. She claims her paypal account was closed and she never got it 78G05229S1380793C

August 29, 2019 Valerie Martinez -negative $50.00 Money Sent Repeat this transaction Paid with MUFG UNION BANK, N.A. x-6373 Your backup is MasterCard x-4803 Transaction ID 78G05229S1380793C Sent to Valerie Martinez [email protected] Details Sent to Valerie Martinez$50.00 Total$50.00

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Rhonda Jeck

Oct 21, 2019
0

Have submitted a lot of prove to PayPal but still i cant make use of my money and my business is not moving anymore,I still dont understand why this is taking so long to get done and i submitted all what PayPal requested for and i was told that am gonna receive an email and still not receive it yet,I need to make use of my money.

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Rhonda jeck

Oct 20, 2019
0

you can contact me at 620-481-0944 ASAP it is very important I get my money.

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Denise Hunter

Oct 10, 2019
0

I am a very unhappy customer. I recently "SOLD" my camera on the GUMTREE site. The buyer suggested I sign up for PayPal as it protects both buyer and seller.

As per the Paypal mail I received I couriered the parcel and mailed the WAY BILL number to [email protected] as below

Please note herewith the Waybill number for the transaction as below. TCG19626421 Shipped by the Courier Guy, Kya sands on 28th Sept 2019 to address as reflected below

The response fromPayPal was Thank you for using PayPal, we are safe and fraud free Denise we are sorry for the inconveniences and is due to the technical ERROR.You are not paying to PayPal you are to Roudolf and what we need from you is the proof of payment for confirmation and we will credit your account instantly.Kindly bare with us…

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amanda wassum

Sep 23, 2019
0

I have been with paypal for a long time I have a online business and receive payments daily but they never show up I never receive my money and I cant ever use my paypal business card what is the problem

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Ann clarke

Sep 13, 2019
0

I ordered concert tickets for my granddaughter yesterday and payed with pay pal for them I think it’s a scam as they said it was the last 4 but they are selling them today again and my granddaughter has tried to phone and text all day but they are not answering. Thanks

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Kathleen gray

Sep 6, 2019
0

I recently wanted to give money to the Guardian and Wikipedia- essentially to support the free information.

However, when I clicked on paypal(before I put in my email and password) the sites already had my details including the last four digits of my credit card- why? I have had my card cloned and was advised, by my bank’s fraud people, not to use my credit card on line.

I was told it was safer to use an online payment system. My question is: if Paypal are giving my details to companies without my permission, how is that safe? I always tick the do not save details box. Thank you

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Lynn Ann Bright

Sep 4, 2019
0

I purchased some clothing using PayPal thinking they could be relied on if I had a problem with my purchase. I did not know until after I had hit the purchase button that the company I bought from was out of China.

It took weeks for my order to arrive. They did not fit so I contacted the company to return them and sent them back USPS. The USPS can only track as far as it was delivery into China. 4 months later still no refund.

Still no backing by PayPal. I have opened the same dispute 4 times. PayPal finally told me that unless the seller states they received the items back they cannot do anything. The lesson is don’t rely on PayPal, don’t buy from out of the United States or wherever you can track your returns.

I have turned it over to my bank card to see what they can do. I don’t hold…

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Sidney Keith Driskell

Aug 19, 2019
0

I’ve tried to use my Paypal credit account For 3 weeks. Every time is says declined or purchase cancelled and we cannot process your credit at this time. I’ve tried it on a number of online stores always the same.

I know I’ve got the credit available. And I’ve called what they call “customer service “ over and over. But nothing fixes the problem.

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mrs elizabeth naylor

Aug 10, 2019
0

I am being billed 79.99 pounds for Microsoft 365 which O have not ordered. I queried this 10 days ago and have had no reply. Please investigate

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Brenda Snow

Aug 10, 2019
0

Ordered a Fitbit. I never received it. Mr Parsons said he sent it. He did not an 8lb pkg with the same tracking # was delivered to someone else. A Fitbit does not weigh 8LBS. Got in touch with PayPal numerous times opened a case.

They got in touch with mr Parsons he said he sent it. After all the phone calls and info I sent and running around to UPS they basically to one phone call to him and his word against mine and my proof.

(UPS said that package was NOT for a Fitbit) called me a lier and closed the case. They told me they would get back to me. Have not. Brenda Snow

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Michael

Jul 31, 2019
0

Purchase (from China) paid with PayPal (~$8). I insured the shipment with the seller. The seller offers a guarantee that if the product is defective, or not to the specification, they'll refund the money, or re-send it. They won't ask for the return of the unsatisfactory item if less than $70, and if they ask for it, they'll pay for the shipping back.

Received a completely different item than I ordered. Contacted seller, who acknowledged the error and offered a partial refund. I didn't accept it, asking for the full refund. The seller stopped replying to my emails. I opened a case on PayPal site.

They forwarded my complaint to the seller, who hasn't replied. PayPal asked me to ship back the item I received with tracking information, because this is their policy, although this isn't…

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Jennifer clark

Jul 25, 2019
0

com

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Dermot Malone

Jul 23, 2019
0

on the 5th may 2019 I paid £50 subscription to 4Thepunter commission agent for horse racing tips, I received 6 tips since, ,i have asked for a refund on two occasions, the latest being yesterday and I have been told no! There service as far as im concerned is non existent and they just make it up as they go along!

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Linda Ladd

Jul 18, 2019
0

7/5/19 over paid on my account by $3,363.07 been trying to get a refund due to my error sending made many phone calls and as of today 7/18/19 no refund. I have tried 6 times talking with your customer service and nothing. Now being on a fixed income and now I have to make a overdraft loan to make my house payment THIS IS TOTALLY UNACCEPTABLE please RESPOND TO THIS

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John

Jul 18, 2019
0

Seller said they would arrange for royal mail to collect item, and no change to me, insured and tracked. Paypal refused to allow this, and I must return using there syste,. It cost £19.44 to send back insured upto £300 Paypal will only refund £15 (Im waiting) they made a right mess of this, 15 phone cals, 20+ emails, cut off, refused to speak to manager and more

I WILL USE AMAZON from now on

JOIN ME, FORGET THIS ABUSIVE COMPANY

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Brian P Russom

Jul 18, 2019
0

I ordered 2 items online and used PayPal Credit to pay for them. I only received one of the items, so I notified the seller and was told that they would issue a refund through PayPal. I saw no refund after 2 weeks, so I went through the dispute procedure on the PayPal web page.

I attached all documentation of the purchase and the email from the seller that promised a refund. The seller sent another email saying they will no longer offer a refund because I opened a dispute case with PayPal. I sent this email to PayPal as well.

A few days after that, PayPal sent me an email saying that they closed my dispute and I would have to pay for the item I never received.

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beattiebeverly

Jul 17, 2019
0

there is charge from totala taken out of my bank account that I didn't charge!! I never heard of it and don't know what it is.could you look into this and put thei money back??? it wasn't charged once but 3 times!!!! please let me know what you find

beverly beattie thank you

01

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Rosalie Sullivan

Jul 14, 2019
0

I bought a shop air cooler on June 10th for 89.00 I haven’t receive it yet I text them no respond from them.

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Lyle S DuPree/Lorrinda s DuPree

Jul 1, 2019
0

First of all, the use of offshore, so called, "CUSTOMER SERVICE CENTERS" is not any kind of service when you cannot understand who you're trying to talk to. All we wanted to do was update our banking information used with PayPal Credit.

We had to cancel out checking account with Wells Fargo due to fraud. We are still with the same bank, only now we have a NEW checking account, and needed to update the routing and account numbers, so PayPal gets paid. ).

Even the corporate line, 1-888-221-1161 got us no where. How about an actual, knowledgeable person to speak with, and not the…

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Tom

Jun 27, 2019
0

While paypal is a good service in a number of ways it fails in its fraud prevention department. My account was hacked and after sending funds several times the hacker closed the account. so I was stuck, after spending 40 or so minutes on the phone I had to call my credit card company, cancel the card and try to open a new paypal account (which asked me to give a credit card number (which I don't have yet) there has got to be a better way!

Hackers simply send transfers and close your account and there is nothing they can do???? Silly!

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keenan

Jun 6, 2019
0

As a South African, I have been unable to receive any assistance with Paypal today, after more than 4 hours of phone calls, including International call from my phone.

All i want to do is follow up on why i havent received my refund of 599 USD, every number i have called including the number that is presented to me on the paypal website, which is 1-402-517-4519 as well as the numbers who have been given to me by your so called "account specialists" 1402-935-2080 1402-236-2173 I have spoken to multiple Paypal agents, who have ranged from utterly Rude, to kind and friendly, however none of them were able to assist me but all assured me that the next person they route me to can, but no one was able to.

I am sitting with a bill for international calls to paypal, and a refund that i still…

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Kenneth Allyn Butler

Jun 5, 2019
0

In March of this year I was charged $50.00 -- through PayPal -- by Ashley Scott Meyers for editing services on a query letter through his website SellingYourScreenplay.com.

He took the money through PayPal, then never provided any service or made any acknowledgment of my inquiries. He did not respond to repeated e-mails, and there is no phone number listed on the website. I do not blame PayPal for this. I simply wanted to alert you that this thief is using PayPal to rip-off foolishly trusting customers like me. Sincerely, Kenneth Butler Portsmouth, NH

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merry laporta

Jun 5, 2019
0

Paypal gave wrong (old, deleted ) address to a seller when I made an eBay purchase. Item was immediately shipped to the wrong address. ) Plus, again, it's a deleted address. My paypal profile has ONE ADDRESS listed. Mine. After 45 minutes of interaction with 4 different PayPal reps (one robot, one online chat, two phone reps), I hear it is my problem to fix this by fighting the charge when it appears on my card.

So : and I asked several times: how and why did this happen ? Will it happen again ? I never got any answer to that. So anytime I use PayPal my purchases might just be sent randomly to old addresses and arrive in hands of strangers?

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Rosie Schritz

Jun 2, 2019
0

I have been trying numerous times to get a response from hesimple on two blouses I ordered and do not like and want to return them. I’ve emailed them asking how I go about returning them and getting a refund, but no answers.

I also ordered a blouse from them that I never received. I told them about that and still no response from the. So, being I went thru PayPal, I thought hopefully they can help with this. I don’t know what info you need regarding these orders.

It would be on my Paypal account history. I would appreciate any help. Thank you, Rosie Schritz

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TRICIA PORTER

May 30, 2019
0

I HAVE ISSUE WITH NEGATIVE AMOUNT IN MY PAYPAL THAT SHOULD NOT BE. I TRIED TO TALK TO 3 PEOPLE ABOUT THIS LAST NIGHT AND STILL NO RESOLUTION. I WAS CHARGED 2X FROM PURCHASE MADE ONLY ONCE. MY BANK FILED DISPUTE TO GET MY MONEY BACK WHICH I GOT BUT THEY SHOULD NOT HAVE MY ACCT NEGATIVE AT PAYPAL THIS IS WRONG.

00 BUT HEY THAT IS MY MONEY AND BS.

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John

May 24, 2019
0

I used your service for a while without problems then I was not able to send money. Not even small amounts. I was worried that my loved ones would not have money for transit or food. I have since used another company.

I called and the rep said this is an ongoing problem. You have lost my confidence and business. I do not understand why you make it so hard to send money to those we love. It is in your best interest to keep your customers happy.

You overregulate to the point of limiting innocent people. Not all people are using the internet for malicious purposes. In my case, my fiance has had to walk long distances because she could not afford a transit pass. I was also worried her son would not have money for food. You overkill on screening.

00 or a few dollars should not be so…

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MARTIN YAM

May 20, 2019
0

I spoke to Ryan 1299287 about inability to sent a payment. He was extremely condescending and unhelpful. I understand security all too well. you are not allowing me to send a transaction to my daughter who I just sent money to 5 minutes ago.

you are going to lose a valued customer with this type of treatment.

Martin Yam 206-276-2998

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Hieu Tran

May 10, 2019
0

My referral number is 534798894. The agent and supervisor were not helpful and was hung up on and also was told tbhat they would not help me..I am trying to link my bank account with my paypal account but the system keep saying to come back some other time..The agents was rude and frustrating..

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Eric Johnson

May 6, 2019
0

Open Case- Case ID#)- PPD26512692 NAME: Eric Johnson RE: Return DATE: 5-6-19

Item Can't be used in location attended- Also GFCI outlets are located in the area where item needs to be used- Below are pictures of my bathroom and instruction where the item cannot be used- Seller did not specify this before selling the item- Than U for your assistance concerning this transaction. Thank U Mr. Eric Johnson

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