Overstock.com

1st order was somehow canceled.

While checking delivery,I found that out.no email explaining it.

Ordered again the next week.

Was told 4 week delivery. when carrier got couch and chair,they called for delivery time.

They said delivery would be an additional 1 and 1/2 weeks.

On delivery day, carrier showed up with chair only and said couch was lost.

They would do a doc search to locate it.

1 week later, I called overstock to find out results.

They said they needed another 72 hrs for another doc search.

1 week again, I called.

No couch.

Due to such poor service I said to issue me a full refund.

They said I couldnt get a refund on chair because I had it.

Does me no good without the couch.

After 2 more calls and 4 hrs later, I was finally issued a 1/2 refund on Visa, but had to…

I bought a rug on 7/10/19 and completed the transaction. the next day they send something about it being out of stock and won't ship for another 2 weeks.

I went searching on line again, found the same rug in stock and cheaper at esalerugs.

So I asked on 7/13 to cancel the order.

They are refusing to cancel the order because "I see that your order has been sent to the warehouse on 07/12/2019 for packing and shipping process.

Unfortunately, this order is too late to cancel manually.

All our warehouse focuses on getting orders pulled and shipped as fast as possible.

This leaves a very small window available for cancellations."

This is ridiculous, they don't HAVE the rug so it was not PULLED and therefore should be easy to cancel.

I asked for them to either cancel the rug or at the…

Horrible!

I ordered mattress on 6/30 and just today 7/11 received note saying the item has not shipped due to circumstances happening. never got an explanation of why.

Now we have no mattress for guests this weekend . on top of it, they took my money out $458 mind you, on JULY 8!

I have been calling every day for status update since 7/6 as I never received any updates. now I know what no updates.

Never again....never

Box arrived damaged.

Seat for one rocker not 100% and did not receive any hardware.

Received wrong replacement item (4 legs for table instead of seat for rocker).

Still missing tool needed to put furniture together.

Given 4 options to resolve these matters.

None of which would resolve these issues 100%.

In the end, I still have no tool to put this set together and have been told no tool in stock.

Worst customer service ever!

Now I have a set that has a damaged seat, 4 extra legs for the table and no tool to put the furniture together.

This is how you treat your customers????

Many times of typing it and calling.

So with numb fingers one more for the road ha.

Ordered jewelry.

Did not receive one pair the other came with stone out.

I text with employees .

Took pictures and sent in text a refund was offered.

Never happened.

I was put in the hospital ,so was to sick to follow it.

Gave up.

Cut my card up.

Decided just to pay it off.

I don’t understand a big company ignoring their customers.

I hear and read a lot about overstock.

I am said you don’t understand that not all are searching for something free.

I realize you hear a lot of it.

I have worked lmbo tricks people try omg.

Sorry just having to pay that bill today.

I only typed something and placed order Lmao costing a lot of money.

I ordered dining room chairs through amazon.

The color on the picture was a darker green/teal color.

When I received them the color was not like the picture at all.

I requested to return the items (6 chairs, 3 boxes total).

Amazon sent me the shipping label.

I loaded the 3 large heavy boxes into my small vehicle.

Then unloaded them at ups.

Ups said that I needed 3 labels not just the one since the items were too large to be shipped together.

They said I needed to call amazon to ask for 2 more labels.

I call amazon and they tell me they can refund one of the box labels too me and told me to just pay for it.

They said they needed to reach overstock to get the last extra label.

So I kept one of the boxes until I heard back from you guys.

When I heard back I was told that I was…

very poor service ship used product too long to ship false ads

I purchased a chair many months ago and never got any notification of my order.

I paid for this . and have called several times trying to find out where my chair is.

My account says I haven't purchased anything.

One person told me that they found my order and It would be here the 17th of February.

No chair.

Another person that I contacted said since it was an oversized item she couldn't track it but would send it and would email the next week.

That was weeks ago.

I will not order this way again.

I have followed every route to try and find this with no sucess.

Always down or something.

OK This has been my first experience with overstock!

I ordered a bookcase prior to Christmas day.

I received the wrong item so I called overstock and returned the item.

Overstock then proceeded to send a replacement which got lost!

Finally on 1/9/2019 I called again and they issued another replacement.

Today is 1/14/2019 and I have not received my bookcase.

I called again today and I was informed it was in processing.

This has been a nightmare!

After all it was a gift for my daughter.

I feel that this is no way to deal with a customer.

Please review my history with this item.

My last order number.

243246896

I’m giving them a star because it won’t let me give them NO STAR.

I bought a coach with them and 3 month later a recliner won’t back in, And their is a bunch of stitching on one of The other seats a huge tear.

The worst part is that I purchased the Guardsman insurance to protect myself in case of any problems with the sectional recliner and now they are saying the the insurance doesn’t cover manufacture defects but I don’t understand how they came up with the fact that it was a manufacturer defect when they haven’t seen the coach.

I’ve been having to go back and forth between Guardsman and overstock but neither will take responsibility I paid $1600 for a couch that only lasted 3 months very poor quality and bad service.

When I bought the couch they told me their so called Guardsman…

Order # 237446336

I ordered a weight bench on 11/18.

It was delivered to the wrong address.

I was told to contact your vendor.

Your vendor would not resolve the issue - delivered it to the wrong address.

I have filed a complaint with the NYS department of consumer affairs, the BBB, Yelp.com, and credit card company.

Lawsuit is pending.

Kevin Kelly, JD

Ordered Ireland storage bed from Overstock/Acme.

Bed delivered by a courier van service named CEVA of New Jersey.

As courier unloaded our bed in multiple boxes I noticed that several boxes appeared to be damaged or crushed in at corners and sides.

No rips or tears in boxes.

I signed the delivered sheet and we began carrying all the boxes inside our home and I went back to work and planned to assemble beds in a day or two.

When we began opening the boxes and removing styrofoam packing materials we notice that the styrofoam was for the most part in pieces. (not a good sign).

Several drawers were severely damages, broken, split etc.

Continued to unpack and removed large headboard and foot board.

Headboard staples and nails were displaced and no longer attached at corners.

Scratched…

send me Inf. on my order.

I am requesting at least partial refund of the return shipping charge levied on me of $180.

00 by Overstock.com.

I ordered a bed and matress set 21 days ago - I received the bed in a week and after 2 weeks and many calls, no employee could locate my matress or even a workable tracking number.

My son went out and purchased a matress for me.

I am 71 years old, 30 years in the service and always to this date trusted Overstock.com.

I tracked the shipping company down and was advised they had the wrong phone number for me (not the one on my account) and had been calling that wrong number for 4 days.

I advised them I had a matress now and the person I spoke with tagged the matress set as a return to Overstock.com.

The circumstances were not my blame, but an outdated phone number somewhere…

Good evening, after purchasing 3 floor pillows, and they are beautiful, I will have to go to Jo-Ann Fabrics or Amazon and purchase pillow inserts to put in side these pillows .first of all, between the set of 2 and the one there's a probably almost $100 in pillows that I've purchased, and I'm not complaining about sending them back, but I need to be compensated for the fact that I have to get better inserts because the pillows that I received don't have enough stuffing in them.

I'd appreciate if someone could get back with me through my email address and as a Overstock customer to let me know how possible I can be compensated .

After speaking with an Associate all they were able to do was give me $20 , that's not going to compensate me when I have to go out there and spend anywhere from…

On October 13, 2016, I ordered two cabinets from Overstock.com.

The part (Hinge Plates M-2) that allows the doors to be connected to the cabinet were missing for both of the cabinets.

There was a notification providing an email address to request missing parts, which I used detailing all information regarding the product and the name and number of the missing parts.

It took between 7-10 days to receive these parts, and when I opened the package, Metal Hinges (7/8”) w/Spring-M-1 had been sent, rather than the correct Hinge Plates M-2, needed to put the cabinets together.

At this time I contacted Overstock.com directly, and told them I wanted the correct parts overnighted immediately, and was told the warehouse did not overnight parts.

I did get a voice message saying the parts would be…

Purchased 2 medicine cabinets for full retail price.

Build quality poor relative to price paid.

Mirrors on front and inside have "ghosting" issues.

Silver is fading or non existent in spots.

Partial refund would be appropriate, but I am not purchasing anything else from the 'O' aka Overstock.com anymore.

I heard a complaint about Overstock getting caught in recent scandals were their website team was cheating.

That is a horrible thing to do!

I will never think about shopping at a place that lies and cheats their way to the top.

Shopping online has never been easy.

But when it comes to shopping at Overstock.com, it’s the best experience one could ask for.

Discounts, sale of unbeatable prices across various products.

Not just this Overstock.com has everything under one roof like furniture, bed and bath, jewelry, watches, health and beauty, electronics and much more.

I have made alot of purchase from Overstock.com and found it the best way to shop.

They have very good quality items sold on their website.

Minimal shipping charges, quick delivery, good customer service that anyone could expect on a shopping website.

Highly recommended website for shopping.