O'Reilly Auto

I use to shop at Auto zone, but started shopping at OReilly because I never see African American employees at Autozone, unfortunately, its a practice of the Industry. Oreilllys too, has no African Americans. Sad, but I will look elsewhere to buy my parts!!! Systematic racism!!

Well I'm at the store in Oxford Ohio I went in about a week ago and purchased a starter for my 1991 Chevy 4 x 4 Silverado started having problems with the starter right off the get-go took it back in there in the manager told me there was something else wrong other than the starter they said the starter was good some of that put it back on worked on my truck more a week went by still didn't change anything to the starter I took it back in again the manager looked at it and

they had give me giving me the wrong starter for my truck so all this time I had the wrong starter on my truck I did ask for a refund from the manager cuz I could afford to upgrade at the time so I decided to ask for a refund so I can go somewhere else and maybe get a used one he decided to get smart and threaten me and…

A friend of mine has had cancer 3 times and is now on kidney dyalisis. Her engine light came on and she was worried because of needing her car. I told her i would take it to oreillys and have them check the engine light to get an idea of what it might be as because of medical reasons and being on fixed income its a service you provide and would have helped her greatly.

so i went to the register with noone there and encountered a guy finishing up a cupcake or some other food before asking if he could help me. so i asked what happened to it as i know they have always had one.

"i dont know what happened to it"... so the biggest parts place in this area cant get a scanner? i wont be going out of my way to shop there anymore and if you dont provide the services you advertise then they…

COVID-19 PROTOCOL-what is O’riellys’ protocol while in the midst of pandemic? Recently I visited (5-8-21)your Xenia, OH location to purchase lawnmower battery & hitch lock.

One out three employees wore masks. The young lady assisting wore her mask. One gentleman stocking shelves did not wear a mask. The one gentleman behind counter protected plexiglass glass was not wearing a mask. The latter I can understand, but the guy stocking needed a mask.

Furthermore, a customer walked in without a mask and was not challenged by anyone. Please advise on COVID-19 safety measures. I will not shop your Xenia location ever again, given the lack of precautions not taken by some of your staff.

Respectfully, Rod

I went into one of your stores in Evans and Martinez Georgia and I was treated very badly by a gentleman named Howard Michael Kearns

I'm in the store talking to you know Riley's employee he's looking up the things I need and want and then goes to get them and then in a process stops and talks to four other customers on the phone while I'm in the store waiting to pay and get what I need and leave the phone become more important so I'll leave the store unhappy and

without the things I need so I go to your competitor Advanced and get what I need no problem and walk out the door phone was not more important this is at the O'Reilly's in Denton North Carolina probably won't ever go there again

I don't want my name involved cuz of personal reasons but I was waiting in a huge line at the store and one of the females that works there had her husband and kids hanging out and the husband was making comments toward me I was on meth and blah blah!! For anyone's info I have been clean for almost 2 years now and I'm a new granddaughter I don't appreciate that y'all's employees are aloud to have there family's there and poking fun at costomers cuz they look a certain way just cuz I have tattoo s

I ordered a part on the Wednesday the 14th that was supposed to be here on Friday the 16th. And i was informed it would be in on Saturday and now they tell me they had to reorder it. I am very annoyed and disappointed with the service.

Now I'm told it will probably take a week to get what i should've received in 2 days.

On 4-10-21 at 9:30 am I walked in and manager didn't even acknowledge me, then a man walks in and Eden said hi to him and asked him if he could help him... Then he sees I need help and just ignored me and when I was checking out he was on a personal call and ignored me again like I wasn't even standing there, then

he finally hung up and rang up my item and still "no customer service" he didn't say did u find everything u need or thanx or Nothing! Eden was Very rude to female customers and shouldn't be in charge of Reno, Nv's store or working with the public!

When I heard him acknowledge the man that came in I was very upset , Eden is rude, disrespectful, and prejudice.. I've Never been treated so rude in my life! That is Not customer service and very disrespectful .. I did not like the…

I went into one of my local stores and asked if they had a certian hose for my vehicle the parts guy looked it up and said its a non stock item at his store so instead if calling another store which by the way the hub in my town had it but instead of making the phone he just gave me a dumb look and said sorry I have worked at auto parts places what was supposed to happen was he look up other stores to see if they have it then

tell them to make sure and put hands on it then transfer it to his store then I could've picked it up this person was lazy and simply refused to do his job so I ordered it off ebay and will never shop oreillys again.

Went into store 861 in little rock arkansas to return a core. 1 other customer in store when I went in 5 employees walking around ignoring me standing at counter. When other customers came in they started waiting on them.

I stood there for 15 minutes before anyone asked me if I had been helped.

No complaint..just superb service. I called O'Reilly store at 29th and State Avenue Kansas City Kansas...spoke with Ryan regarding a starter for my 1996 Grand Voyager. He was prompt,courteous and answered all my questions before I could ask them. I went to the store and he was great!. Checked the starter, explained things ( differential diagnosis ) without hesitation.

I suppose I could go on and on about the experience so let me say this. O'Reilly is very fortunate to have him. I wish he could train others in customer service. If I had a business I would hire him immediately and pay him very well.

I would drive out of my way to do business with him. I left there a very happy customer.

By the way this is a non-prompted review. I never me the guy before.

On Monday 3/29/2021 @11;00 am i entered the O`Reillys on 8755 Sheltie Dr. North Little Rock,Store # 1984, which is just off of Maumelle Blvd. AR. i proceeded toward the rear of the store where i passed 4 white employees standing up front by the cash register.

no one ask if they could assist me no one spoke to make me feel welcome, in any kind of way. By the time i got to the next to last isle there was a white female entering the store that's when one of your white employees started from behind the counter asking the white female if he could help her and

as a black male customer i felt discriminated against. i then turned around and exited your store where i will never ever step foot in again and i will make sure that all my family and friends are put on notice to pass it on to their…

Hearing how you treat your employees, is really a total SHAME, Then you hire a person right out high-school for a position that is not qualified without a degree. Also punish people cause they need time off and HARRASSE them

I ordered an oil filter for a Ford tractor model 1700 Saturday it's supposed to be there Sunday at 1:00 I went down there at 3:00 and it wasn't there then then I called back Monday and it didn't come then either so I ordered another one with the guy on the phone should be there tomorrow morning which was Tuesday.

that you like they didn't care if they can get it or not it really didn't make none no apologies or nothing. O'Reilly store in Woodruff South Carolina

Gm multifunction switch, waited a week for a delco, finally came in. Box was opened and taped shut. Part inside was other customers used part. Now to wait another week. This is for my customer going on vacation in 2 days. What is my reimbursement?

Associate stated he could not look up a part for me. He stated I would have to bring the part in & compare to parts on store shelves. It was a washer for oil plug. He did not make any effort to help & store was not busy! Store located on S. Cobb Dr, Smyrna GA. m.

I rate the experience 0 stars.

I went to the Lander Av store in Turlock Ca on 3/16/21. I was assisted by a representative named Juan. He was rude and had an attitude through the whole transaction and refused to write his name down or let me talk to his supervisor.

I have been a loyal customer at that store since 1994, but O'reilly's will never get my business again. I can get mistreated at home for free, I don't need it at a parts store where I'm spending money. I don't care if I have to pay twice the price for parts, I won't be talked to or treated like that.

I have been a customer at O'Reilly's 204 E North Ave Villa Park Ill 60181 for many years and as of recently the service has been horrible horrible and the staff is very rude. I am at the point were I will be taking my business elsewhere. I have in the past told business associate to shop there I will no longer do so

I have been doing business with oreillys ever since they opened near me. I am very upset that I have been trying to get a part for three solid days now. It was a special order and popped up to email customer service.

This has been going on three days now, and customer service has not responded to their email. Well first off when you have to wait three days to get an answer from customer is not at all satisfactier. How can you sell parts when it takes so long from some higher up to respond?

Even had a Dm involved, but obviously he didn't much care because he left and nobody ever called me back about the situation. You can't sit and wait on parts for three days and then take another three days to get them.

That puts my customer with no truck to work with and then makes us look bad because…

I called your Aberdeen wa store to order a starter. I am stuck 45 miles away from the store and I wanted to purchase it over the phone and have my son pick it up. Now I purchase many parts from this stores and I have purchased them by credit card over the phone several times.

But today i was told by the employee that i could not pay for it over the phone i asked to speak to someone else and i was put on hold for ten min until i finally said forget this and called autozone who was more then happy to sell me my part and took payment by credit card over the phone and my son picked it up so he could bring my part to me as I am broke down on the side of the highway.

I have never been treated so poorly as I was today at the Aberdeen store. So I think I will be giving my business to autozone…

I ordered 2 v belts that were needed in the allotted time frame that the employee given to get the order the next morning. I was told that there were 2 in stock i told her to order both and I would pick up the order later in the afternoon the next day.

On arrival the employee could not find where I had placed the order. After several minutes and 3 employees later the employee trying to make light of the situation was trying to get me to order another belt at a higher price to arrive the next day I explained to her that I needed it that day that is why I ordered it the day before therefore I will not go back to O’RILIES and

i will tell others of my experience. Store 4482 Childersburg Al.

I have been trying to get my warranty coverage used on my auto and I'm not receiving no phone calls back after calling several times. 503.539.3412

1st problem about 2 months back - I bought a couple of switches; ignition and blower resister, starter motor - The ceramic epoxy on the resister was wrong and the wires glued together... I said it needs to go back.

The old guy serving me pulled the wires apart breaking the epoxy and said I was good to go. Bring it back if it doesn't work. That same day I bought a couple sepertine belts for a Galant ... he had one Master-Pro and brought out another brand "Continental"....

The Continental Brand doesnt fit and your rep won't exchange it as "Not Your Product". So this old white haired guy has put me thru the hoops... and LIED by showing in your computer I bought 2 Master Pro belts......

You guys at corporate need to do some house cleaning in Prescott Valley.... But, I am done. I don't deal…

I went to buy a light for a suburban 2007 at the end i didnt need it after all so i went inside and ask for a refund with my recite in hand and the cashier name enrique zamorano did not change it said that i couldnt get a refund and if i had a problem to speak to a maneger really bad customer service and bad attitude.

Called in for a part to your Fair Grove Missouri Store. Went to pick up the part at the time it was supposed to have arrived. Part was there, that was good. Guy opened the box to show me a Ignition Switch that had already been installed at some point and was being sold as a "Brand New Part".

Now, I know that it was not the fault of the Countermen or Store Manager. But, having too have too drive 20 miles round trip in order too get a "Brand New Part" as required STINKS. I hope the problem lies with your Warehouse and Distributing system and not with the intent to Defraud anyone.

If I wanted a "Used Part" I would have gone too Pick N Pull.

Manager at the Huntley IL location was caught and filmed telling customers that they don't enforce the states mask rules and further spreads misinformation about the coronavirus, saying "masks don't do anything anyway". I attempted to contact their corporate office 2 times with no response.

Apparently their staff and customer's health is low on their list of priorities.

On Saturday, June 27, 2020. I went to O'Reilly Auto parts in Story Rd to buy the throttle body mounting gasket for my 2000 Honda Accord. At first the woman said she couldn't find the part that I want. ) Then she found it.

I asked her that I wanted two gaskets. She only brought one. Then I asked her again if I can have another one. Do you know what she said. No period. I don't want to come back to this story again, terrible service.

That's a problem that's why most of the people going to buy online instead.

I bought an ECM from the Florence KY store and never put it on my car. I called and spoke with JOE the manager and he said to bring back and get refund. I went to return it and got a different guy and he accused me of returning the old one stating that the screw hole was rusted and that they don't get them from the warehouse like that.

Well they did because we never put it on the vehicle. I was told that he would refund the core charge I said no because this is a new part. I even showed the sticker on the bottom matched what was on the box.

He still refused and told me to speak with Joe the manager the next day. I was humiliated in the store in front of customers and staff being accused of returning a used part to get a full refund which I clearly did not.

This person should be fired…

I purchased a wiper blade on yesterday and the employees were no help as to putting it on there was no if you come in on tomorrow we can do it no help in resolving it getting put on like the sin says they both were very unprofessional towar me but not to the male customer they were having a conversation with it’s your store in flint Michigan on Pierson rd where I do business all the tie

You just lost a regular customer at your Vidor, Tx location. You sent me a $45 coupon a few months ago. I did not need anything to amount to that amount till today. After it expired I asked the store if it would still be good after the expiration date.

They assured me it would. The coupon states good on a total purchase of $45 or more before taxes. Today, they tell me sense it is expired i cannot use it on the total, but on only one item. I suppose I am a good customer if a coupon is nit expired, but if it is i am no longer a good customer and the he'll with me.

At the ridiculous prices of auto parts in stores, that of course is why people no longer look at convenience and order online and just wait till it comes in. I have dealt with Orielys for many, many years, no more.

DID NOT RECIVE MY MILITERY DISCOUNT..COUNTER PERSON ACTED LIKE IT WAS TO MUCH TROUBLE TO REWRITE NEW RECIPT..VERY UNCONCERNED IF I EVERY RETURNED AGAIN

I was getting my battery tested at the O'Reilly's Auto Parts store today, 4/7/2020, at 3410 Texas Parkway, Missouri City, Texas, 77489, and my truck was stalled. I asked for permission to use the restroom and was refused by the employee who was not the one testing my battery.

He claimed it was because of the Coronavirus which is confusing because I still needed to reiieve myself. I am a 71 years old, with diabetes, high blood pressure and sleep apnea. Regardless of the Coronavirus, my need to use that restroom is not only a human necessity but also a medical necessity.

Your employee seemed to enjoy refusing me when I argued that I needed to pee regardless of the virus. Your employee and your ridiculous policy caused me to urinate on myself and I totally, totally resent this treatment.…

On May 2,2020 My son and I went to Advance auto to purchase a can of spray paint. Advanced was closed went to Orielly,s. We went to the paint section my son found what he wanted and realized he had forgotten his wallet in the car.

he ask me to hold the paint while he runs out and gets his wallet. 2 employees are working the counter and I hear one of the employees say thats suspicious he's wearing a hate and jacket and its 70 degrees.

Its 73 degrees in goshen Indiana at 9:04pm on May 2 This is the first really nice day we've had. Your employees didn't realize I was still inside and could hear everything they were saying. When we walked up to the counter for my son to pay I told him I wouldn't spend any money here and I told my son what was sai. He blew it off.

I asked the guy working the…

On Sunday 4-26-20 I received an email from Oreilly’s stating they were having a 20% discount (APRIL20) if you spent over $100 online. 00. Every time I tried to order when I put in the discount code APRIL20 in the box and tried to check out it would say "You have not exceeded the minimum amount".

So I called the Oreilly’s at 18570 Van Buren Blvd in Riverside CA 951-780-8721 and talked to the manager at the time, Mario and explained what was happening. He said come on in and we will take care of you.

I asked if it would be ok to come in the next day, 4-27-20 (today) and get it. He said no problem. I asked if he would be in today and he said no but just ask for Shelly…

today i went to look for a bolts for my muffler clamp at the brooklyn park, mn location. As I didnt know which bolts i need i asked one of the worker for help, i understand the 6 feet apart social distance, but as i fallowed the employee there who was helping me he asked me do i need the bolts for the clamp clip or the clamp, i responded yes, as i fallowed him when he asked that question but

he suddenly turn around and stop during mid question. I didn't have time to stop right away due to him suddenly stopping to asked what I needed. He basically yelled at me saying he work two job and didn't need this, while yelling 6 feet apart.

I told him why did he have to be so rude, since he stop suddenly not allowing me time to stop. I told him he didn't need to yelled, and could've just told me…

I came in to get a refund on a part this morning told me to come back if I wanted cash I came back to get cash this evening guy told me I can't get cash I've been dealing with O'Reilly over 15 years not only had a card no more been getting cash back give me my refund I would no longer deal with O'Reilly's

there ‘s a Corona Virus Pandemic going on. There’ over one million people with Covid 19 and people are dying. They have been recommending a thing called “social distancing” which means six feet of distancing between people. There’s not supposed to be more than 10 people congregating.

Obviously no one has informed the staff at your stores or your corporation doesn’t care about anything other than the mighty dollar because you people are violating this. I went to one of your stores in the Verde Valley in Arizona and there were 50 people in there and not one person was wearing a mask, customers were less than 1 foot away trying to look at parts.

I feel for your employees as they make just minimum wage. If you are not concerned about the staff and customers to follow “social distancing”…

Called walnut ridge location it literally rang 30 times no answer called back 10 minutes later put me straight on hold I hung up after 7 minutes of holding call back in 5 minutes no answer again waited 5 minutes called Again no answer again

Store at Dyersburg,TN now staffed by aged semi-retired employees not willing to help with battery changes, etc. Claim too busy to help but noticed one playing with cell phone. Will not visit this store again!

The local Oreillys in Kearney MO has turned into a joke status during the morning shift. They have no idea what they are doing and they are not customer friendly at all anymore sinceKenny Omland and most of the people that have been there for years are gone.

Today I went in to O'Reilly location at 145 North Washington Blvd (Store 3104) Ogden, UT 84404 (801) 621-0451. I asked if they could test the battery I explained that I don't driver the car every day but I disconnect the battery when sitting for days.

I have been starting the car and driving a few miles just to make sure it is ok. When I entered the store I could feel a problem waiting to happen. I was ignored by most of the employees in the store.

The person that helped me was very friendly and she called me back to let me know that is a bad battery. She also told me that they would not be able to give me a replacement. Because I had returned battery's in the past.

I didn't understand but when she went to the back to get the battery one of the people that had ignored me said something…

I buy all my parts at O’reilly’s they have good prices and usually good service. Except for today I bought a used truck pretty bad paint job and some rust well I’ve been fixing it and cutting out the rust and painting it so forth I’ve bought all my paint there I’ve gone through probably 8 cans of the dupli-color matched paint well this final last cost I needed another can after painting the paint dried a splotchy white everywhere I called the auto part store and

told them the problem and asked for a manager right off the bat well the guy said no problem he can handle it so I proceed to tell him the problem and explained I used the can and asked if they can even credit me another after being used and they said no problem they had to order another to be there at 11 it would be there so…

I was recently employed at store 971 in Pensacola Florida as a delivery driver. When I was interviewed I fully disclosed to the store manager aka Will that I was going through some tough times and sleeping in my car and that I was willing to work any extra shifts available because I planned to use my first paycheck to move into a place even if it was just an extended stay motel and

that I was extremely excited to start my new job. I tried my best to not let my personal issues interfere with my new opportunity to work my way out of the situation I was in but that didn't always happen which resulted in my attendance not being satisfactory.

I was late on a few occasions and did touch base to make sure it was known and I had to call out twice but both times were held against me because I had…

1/14/2020 I was in one of your stores today needed a transfer pump mine stop working they two choice I pick the cheaper one because the other was the exact one I just through in the garbage. 00 coupon but it didn't work at all so brought it back to get the other one.

They said since I already use the coupon I couldn't use it on the new even doe I brought the one back because it didn't work. So I purchase a new transfer pump only to have to use my old hoses. 1145 Performance Tool.

I HAVE NO COMPLAINT. I JUST WANT TO GIVE A SHOUT OUT TO THE WHITTIER O'REILLY AUTO ON WHITTIER BLVD. EVEYONE WORKING THERE ARE ALL VERY NICE AND HELPFUL. THE ONE PERSON THAT STANDS OUT IS THE MANAGER CHRIS. I HAVE HAD THE PLEASURE OF HIM HELPING ME A FEW TIMES THAT I HAVE BEEN IN THE STORE.

HONDA WANTED TO CHARGE ME $25 JUST TO PUT A BREAK LIGHT IN. I DROVE AROUND THE CORNER AND CHRIS WAS ABLE TO HELP ME FIX THE LIGHT. HE WAS SO GENUINE AND KIND TO HELP ME WITH THE LIGHT.

BEING 71 AND DISABLED IT IS HARD FOR ME TO THAT KIND OF STUFF. I THOUGHT YOU SHOULD KNOW HOW APPRECIATIVE I WAS. HOPE YOU WILL RECOGNIZE CHRIS FOR A JOB WELL DONE. THANK YOU SANDRA UZEL 562/6964521

Bought a new radiator which fit fine and ran trouble free for a bout a month. On Black Friday the end of the plug broke off dumping all my coolant. I have been back to the store 3 times trying to get a new plug.

They can't find one even to order according to their employees. The only thing can do now is pull the radiator out for total replacement. This is NOT a 10 minute job and still not sure if damaged my engine over this either.

It also caused me to have to leave the truck sit beside the road and had $700 in LP tanks and propane stolen as well.

So my vehicle breaks down near O'Reilly Auto parts have a towd to O'Reilly Auto parts cuz it's my auto part place and I plan on buying all my parts from them but I'm really disgusted by a manager of O'Reilly Auto parts who tells me they're going to tow my vehicle if I don't move it right away I was here to spend a lot of money I think I would like to go ahead and

go somewhere else now but I don't want to worry about my vehicle being towed by some egotistical manager of O'Reilly Auto parts so I have to sit here in my vehicle and guard it until I have an available friend to help me move the vehicle which I find pretty ridiculous I was going to spend a lot of money here and I always spend a lot of money here so

for this kind of treatment I've pretty much going to go ahead and say that…

LABOR LEAN !! 00 TWO TIME FOR LABOR THEN GOT MY MONEY BACK .. 00 DOLLARS AND I NEVER GOT THAT .. THE TIME ON THE INSTALL FOR THAT IS OVER 1-1/2 HOURS WHAT UP WITH THE YOUNG BOY YOU HAVE AS A MANAGER STORE 365 MORRILTON AR LIES TO PEOPLE ..

WELL I HAVE BEEN NICE I HAVE A CAR LOT 64 AUTO SALES 200 N CHESTNUT ST. 72110 I WILL PUT THIS ON FACEBOOK THIS IS A SMALL TOWN WITH 4 AUTO PART STORES .. NEVER NEVER WILL I GO OR TELL ANYONE TO GO TO THAT STORE ANY OTHER AUTO PART STORE A THAT DOES NOT LIE ANS CHEAT PEOPLE LIKE THAT ONE ..

250 DOLLARS I GOT -F ON THINKS

I purchased new rotor, pads, etc in October 2018 in Springfield, MO. On drive back to Tucson I noticed pulsing when I applied the brakes. Back in Tucson I went to East Tanqua Verdi store and expressed my concern over the rotors being the cause.

The stores staff member strongly asserted it couldn't be the new rotors and didn't recommend I bring them in for inspection. So I bought brake bleeding supplies and lubricant for the calipers. The pulsing continued. I stored the car for 6 months and returned to Seattle.

Back in Tucson I took the rotors in but again the staff argued the rotors would not be the cause and if so I must have overheated the brakes.

However they turned the brakes and now there is no pulsing. If their is a two year warranty, why am I now left with rotors thinner than I…