Orbitz

June 28 I booked a multi flt, smf to toronto on Air Canada (AC)... returning montreal to smf (United). on june 29 i received an email showing AC changed flights times +2hrs which wouldn't work with my schedules. the option to that leg was provided so i cancelled the flight.

Later the same day, I called Orbitz to confirm that it had been taken care of. It took 2 hours to get through to an agent. the agent 'Hassein' put me on hold for several minutes and claimed he had successfully cancelled [only]that lef of our flights, but I would not get my money back for 8 weeks! F.

Since then, i have spoken with agents two more occasions for hours at a time. Each say that they've cancelled the flight, each promising call backs to managers or 'elevated teams'. but so far no change is showing on that…

Customer service unable to provide a simple purchase credit due to a "comped" hotel credit that was purchased through Orbitz. This experience is my last with Orbitz. They are terrible!

I like to report the customer service dept (Call Center) of Orbitz in the Philippines. One person’ name is Ben, he’s very rude and he was yelling at me and was not able to help me with my issue of cancelling my flight. I told him that I want to talk to his supervisor and told me Vicky will call me in 10 minutes, no phone call back. I called Orbitz again and talked to Jaye, I told him my problem, he said he will take care of it and I asked for an email confirmation. He said, I will receive it after our phone call. The conversation was on 7/4, it’s no 7/7, my flight was not cancelled and no email confirmation. These two Orbitz Customer Service Reps should be fired so someone else who cares for their job can replace them. Please submit this Review to Orbitz.

Thank you, Helen

I attempted to book a hotel through orbitz, however after putting my credit card information, we got an error saying the booking didn't go through, to try again later.. So we tried again later. And still the same error message.

We'll Orbitz charged my account Twice for the failed bookings and you absolutely cannot speak to a customer service representative without and itinerary number. If the booking didn't go through. There is no itinerary number at all. So we're stuck with $600 of charges, cannot speak to anyone at orbitz without an itinerary number.

And our bank can't dispute pending charges.. Unbelievable that in 2021, you run a massive company with absolutely no way of speaking to someone without an itinerary number. We won't use orbitz or Expedia to book anything again

We booked a trip last year thru Orbitz, DFW-HNL(round trip). We cancelled thru Orbitz, however Orbitz did not cancel with American Airlines. We would now like to book our travel on July 10, however we can’t get thru to Orbitz to use our credit.

We only have our reservation code with American but can’t talk to an Orbitz agent with an itinerary number. I will not use Orbitz again unless this is resolved by tomorrow (June30).

I had booked a flight that had a layover I got a call from the airline NOT orbitz to let me know that the first flight was canceled and that the connecting flight was still on. The airlines told me I could keep the ticket I would just need to get to the connecting flight airport which was only 1hour away and I wouldn’t have to pay anything just call orbitz to have the ticket changed to get on flight in the other airport.

Called Orbitz to do this and was told that they would have their “special team” review and call me back a week past with no call. Called back today and got hung up on after 3 minutes of person helping called back spoke to someone for 35 minutes and got hung up on again after asking for someone that could help me NOW not a call back from “special team” like last week.…

It is 3:30am. I am sitting in the Dollar Car Rental lot in Warwick, Rhode Island. I have been here since 1:30am and I expect I will be here’re until someone shows up for work at 5:30am. I am really, really angry. When I called at 1:50pm yesterday afternoon, “Anna” noted that my flight was delayed, assured me that someone would be at the lot, and told me that my reservation would be honored.

What’s more, parking lot attendants, and security guards here informed me that this is happened before to other customers! When a plane is delayed, the employees of Dollar Rental Car just leave!

This really is unacceptable. Not only have I had to stay up all night in your parkingrr lot, but I have lost a day of work. I have used Dollar Rental Car in the past, and might well use it again; but I expect…

Error on booking. Zero customer support for over 2 hours. When I finally got a live person call disconnected. Customer service is the worst! I normally use Priceline. Orbitz had a better deal so I gave it a try. NEVER AGAIN will I use this service and book a room 1-2 times a week. This is ridiculous!

I’m in transport business and I will be posting to the other 2,000+ drivers just how bad Orbitz is

This is the worst trip experience ever for my life. I booked flight by orbitz on 27 of Apr. 2021. The flight has changed a few times, and I accepted changing flight. However finally they did not confirm changing flight date.

My flight has already gone and there is unbelievable substance.

I attached file.. There is changing flight information, but the flight has already gone. I got e-mail 11:46am on 7 of June, my flight has changed to 7 of June 6:20am from 9 of June 6:20am. And I tried to contact them, it is also very difficult and annoying. They are never helpful!!!!! I spent a lot of time and expense, and I had to book hotel and other flight.

You should never use orbitz. just buy from airline. I hope so you have a good trip.

You can never get anybody on the phone to cancel our flights I swear they do it on purpose

I booked airline tickets on your sight for my family to join my wife and I on our 50th wedding anniversary about a year and a half ago. I booked flights on both Delta and American airlines going from ILM to Charlotte and from there to LIR in Costa Rica.

There were 5 of us traveling but the Pandemic hit. Your company sent me emails about credits for both airlines. After waiting over 5 hours for a call I am told by the supervisor, David, that he can only book me on flights of Delta or American and cannot do flights that combine the two airlines that you booked me on originally so

I could use the credits for the flights. This is a ridiculous policy so that your customers have to pay significantly more fairs and not be able to use their credits. All this after waiting over a year to be able…

I had a trip planned to Eastern Europe booked through Orbitz. LOT gave me a voucher but I am having no luck on a trip on Ukrainian and air canada and one on Tarom and Turkish. Orbitz doesn't seem to care. Can someone contact me

I had a reservation booked for 2 nights, May 28-30th. I ended up not needing the first night booked. I texted with an online orbitz agent asking if I could just cancel the Friday night booking and keep only the Saturday May 29th booking.

He told me he could rebook me and the new dates were May 29-30 but I had till June 29th to cancel. I again specified what I needed and told him I was confused because of the June 29th cancellation date.

He again said my new booking was May 29-30. So I proceeded with the booking and when I was sent the confirmation email, sure enough he rebooked it for June 29-30th. I took 2 screenshots of our message to show he told me twice it was rebooked for May 29-30.

So, my original booking was cancelled, I have no room as the hotel is fully booked because there is…

I made a reservation for a hotel in Rehovot Israel. I received a confirmation and was told that I am booked and no need to confirm. By chance I emailed the hotel to ask them for a refrigerator in the room (which costs extra), and was notified by the hotel that they are booked for those dates and I should cancel my reservation.

This was TWO WEEKS after my confirmation. I contacted Orbitz and they had no answers for me, other than that they can cancel my reservation. Had I NOT contacted the hotel about a refrigerator, I would have shown up in a strange country and not have a room to check in.

This is absolutely unacceptable for a company as big as Orbitz.

I have been trying for OVER 1 WEEK to get my flight credit back to my credit card. I rebooked my ticket for this year due to COVID 6/2020. I keep getting the run around on this. for the past 16 years this is ALL I have booked my travel though.

We booked a room and thought we were getting a balcony room for may 12-15. We arrived and no balcony room we could upgrade for $100 more but I would not pay that. Got online and Aliea said they had no more rooms. Confirmation is 1765687004.

And then they said we only had 2 nights reserved

I usually have no problems with Orbitz but one time - this one issue - is enough to resent ever using the service. I am scheduled to visit Brazil in July and the airline has canceled a portion of both the going and returning flights.

For some reason, Orbitz customer service can not rebook me, even though their alert email says to call them for assistance. Three calls, each about an hour.

I have a travel credit and CANNOT book a flight. The flights they offered are outrageously price with horrible layovers, and now I can't even get ahold of someone online or over the phone to help. Orbitz is so big and impersonal and it's clear they're sticking it to the ordinary person who had to cancel a trip because of COVID.

I booked a flight to the Netherlands which was canceled when Covid hit. 00 for travel protection. I am requesting a refund, and tried to follow on-line, but it wouldn't work. I am a long time customer, and this is devastating for me.

com, or by phone 585-309-7120. My address is 1600 East Avenue #705- Rochester, NY 14610. I know it will help both of us, if this issue is resolved quickly. Other retrieved numbers are;0017443254078 or 7100583552916-- Trina Mercado

I booked a round-trip flight for my daughter and myself from New York to Paris for March 2020. Obviously, this was unable to happen due to COVID. I had booked it through Orbitz, Air France over and Iberia home. When the flights were cancelled, I received a notice and I held on hoping that we'd be able to use the tickets at some point sooner rather than later.

However, in November it became clear this was not going to happen. When I called Orbitz to request a refund, I was told that Air France had approved it and it would take 90 days to get the Air France refund, but that Iberia wasn't answering its hones.

After 90 days I checked back with Orbitz and was kept on hold forever, of course. Then, I was told that it would require two different refunds, one from Air France and one form Iberia.…

I purchased plane tickets for both of my parents via Orbitz on November 2021. The flights were from MILWAUKEE TO MIAMI AND THEN FROM MIAMI TO MANAGUA.

Travel plans got cancelled due to COVID-19. Got full credit from Milwaukee to Miami. However, travel from Miami to Managua Orbitz said that i had to deal with TACA airlines myself. i never got a refund from TACA ($1,700) for both tickets. They gave me the run around. I filled out forms on line as they requested never even got a response. I want Orbitz to take full responsibility and give me a refund. I purchased the tickets through Orbitz and not TACA.

If not dealt with this situation properly I am willing to go to the media, the Better Business report, write the worst reviews. i want my dad 94 years old and mother 86 years old get their…

If I could give them 0/5 I would. We had a trip canceled due to COVID, they refused to refund. Originally me, husband, and daughter were going on trip. Now trying to reschedule a trip with just husband and I, they won't let us use the money for daughters ticket applied towards our new ones because it's "non transferable".

Seriously can't describe how much I hate this company.

We got to the room and the sign on the back of the door was on the floor, the tv did not work, there were no essentials such as soap shampoo or handsoap, the vent was clicking all night, the room would not cool down it was hot all night and there was blood dried up on the bathroom door as well as broken glass under the bed. Worst experience e

No help from service dept. without penalty from airlines. Getting married on trip, best man and maid of honor traveling together with exception of one different flight. Orbitz has us on one differing flight with different carrier. Too bad for us and thanks a lot for your inability to help. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Wont be using Orbitz in the future, will book with more helpful agents. PS. waited 8 hours for a return call, all for nothing except we can't help you other than cancel your existing trip and rebook , penalty of course.

I have been using Orbitz for years and am usually happy with the service but it is now horrible. I received an email from Orbitz saying my original flight was no longer available. It said if i wanted to cancel or look for other options to respond to the email.

I responded twice saying I wanted to look for other options and never received a response. In the meantime I contacted the airline directly and found out my flight had been changed for a different flight for a time I don't like.

However, Orbitz still shows my original flight information on their website. I tried doing a chat but before i could finish typing my question the chat agent said they hadn't received anything from me and ended the chat! So I called and was asked by the virtual agent for my itinerary # or last 4 of my…

Customer Service Departments is awful, hours of waiting and nothing. This is awful. 3 days trying to speak to some one, have yet been successful !

I have been on hold to talk to someone for the last 2 days for over an hour each time. I do not want to sign up for a service. Contact me at [email protected] #72086626252205 booking number, conf #F6NQX1

For the last two days already, I wanted to just change the date of my returning flight on their site. It does not find any flights for me, so I called the number provided on the site 1-800-219-9296 on 4/19/2021 and was put on hold.

After two hours on hold I disconnected and called from different phone, but now chose the call back option. Never got a call back. Today, 4/20/2021 I tried changing the flight again. com/flight/exchange, but it does not find any flights for me no matter what date I enter.

Then I repeated the process with the call back request. After that I found a different Orbitz Customer Service number and called that, but with exactly the same negative result. I have been going in the same circles with their Virtual Assistant.

I also called the Airline on 4/19/2021 and…

I purchased round trip tickets on 03/05/2021 for my spouse and I to attend our son’s graduation at the end of April. 40 was deducted from my account to cover tickets and I purchased travel insurance also. On 03/09/2021 the amount had been credited back to my account for some unknown reason so seeing how important it was for this purchase I went back on the site and purchased another set of tickets for us.

Then on 03/11/2021 the original tickets was deducted from my account leaving me with two sets of tickets to the same destination on the same date for the same people. I contacted customer service and after an hour wait I spoke with a representative who told me that she would have to contact American Airlines in order to cancel the last set of tickets and

that she would make notes so…

I have been waiting months for a refund on a flight that the airline cancelled. I have spent hours on the phone with Orbitz terrible customer service people, who tell me they cannot get a hold of the airline. Bogus!

I have called the airline and always get to a real person fast, who tell me I am entitled to a full refund but I have to go through Orbitz. What do I have to do to get my refund?!

Most Horrible experience I've ever had with any travel agency. I will never use Orbitz. They ignore you on hold for over hour and half. To just be disconnected on. Then you call back to just be placed on hold again.

When rep finally took my call she could barely speak English. Then tried saying there is no way that she can help me on my reservations. I we I will never use Orbitz they completely suck.

Your automated answering system stink. I tried 3 times to get someone on the phone, I got call back, I press 1 to talk to an agent, and I get disconnected before anyone answer. I recently book a flight and Hotel, charging on my credit card "United Mileage Plus Award" which gives me free baggage check in.

United charged me for luggage because the ticket was paid by check from Orbitz. But I charged my trip on my United credit card. United told me that I should get a refund from Orbitz for my $70. baggage charge. Roland Bechade Trip #72076354891039.

Hard to understand them and they are inexperienced thay basically proved they are there to answer phones and collect their pay. this person managed to cancel my flight but failed to rebook it he it took 40 minutes and he finally said ok you are set I asked for confirmation number and

he said he will send it never got it so I called back talk to another person and he said theres no way to check it because the systems were down all morning and afternoon! Un which the other person failed to tell me!

I ended up having to book through airline itself. Very unprofessional staff I will never book with Orbitz or Expedia again!

I'm extremely frustrated!!!! My husband and I had airfare tickets to travel August 8th to 19th, which were cancelled do to covid. I have been in contact since June for a refund with both orbitz and Tap and keep being told that I should see a refund any day and nothing.

I have spent countless hours on the phone. I have done everything asked of me even calling Tap myself only to get the run around and finally having them hang up on me after being transferred and put on hold.

I spent over 3 hours on the phone with the last call between both companies. Spoke to a manager and expected an email to update from her end. NOTHING. I would appreciate this matter being taken care of, we are not wealthy people and can't afford to lose 1100 dollars.

This has been going on since June of 2020

Cannot reach them to ask a question. Have been trying for 3 days. The message tells you 1 to 2 minutes to speak to someone. Well 3 hours later and numerous recalling to no avail

I have been trying to get a refund for 2 airfares since June 2020. I'm extremely frustrated with the run around. I've been told the same thing about escalating this and no one has done anything different. Still no refunds after countless hours on the phone. I NEED HELP

I booked a rental car through Orbitz and made the colossal mistake of returning it a full day early and expecting the courtesy of having my unused days refunded to me. The Hertz agent said to call Orbitz. I spent multiple days waiting on hold for agents to come on line and promise me return phone calls that never happened.

One even insisted she would call me back without even having gotten my phone number. " When I called Hertz directly they said that was untrue.

Finally I spent an hour on the phone with an Orbitz agent who insisted that I was not due a refund and that they absolutely would not return my money for the unused day. I am extremely dissatisfied. True customer service requires flexibility when the circumstances require it and for companies to not keep money for services or…

I booked a round trip flight from Cleveland to bring my 87 & 90 parents home from Sarasota I received my confirmation email before I left and my trip to Sarasota was fine. Today I go into my Orbitz app to be sure all was set for coming home and my trip home that was scheduled to assist my elderly parents was canceled by Orbitz.

My parents same flight was not canceled because my brother booked them directly with American Airlines. So after 4 hours of trying to reach a human I finally tried live chat. That was another 45 minutes of waiting. The agent Carla was very helpful but wouldn’t accommodate by putting me and my daughter on the return flight as planned and confirmed.

All she could say was that it’s was their error and the the best she could do is a 6am (different than parents). This…

) from Nicaragua. I have been on the phone for a total of 7 hours with Orbitz and Avianca airlines to change just the most simple part of my flight. Upon calling Orbitz the first time they told me that the airline had to change my flight.

Upon calling the airline, they told me Orbitz had to change the flight and if it showed the flight was booked that they had plenty of seats so Orbitz just needed to call the airline support center and request another seat. So I called Orbitz again, the person I spoke to confused me with another customer and started right off the bat telling me she will book my flight for these and

such days, when I told her I was the wrong person she became angry and insisted I had told her I wanted to book a flight. I slowed her down, gave her my name, and told them…

My flight has been cancelled by the airline. I've called Orbitz over 15 times to organise a refund. They don't follow up and its all over again trying to organise a refund.

I need help ASAP!!! The hotel just confirmed that orbitz did nothing to inform them that I was still on my way to Jamaica and now they have me listed as a no show!!! So when I reach Jamaica I won’t have anywhere to stay!!!!

A supervisor was supposed to call me and I never received a call and I’ve been waiting for over 4 hours! I can be reached at 857-204-6940. I need urgent help

I've been on hold two hours

Me and my fiance are looking for an extension of time or if it is not possible we are requesting a full refund for two tickets we bought to travel to Tel-avi. We have called numerous times and spoke to numerous people.

We have spoken with supervisor Mari Rose and MV who stated someone will reach out to us in 24 hrs and now have been more than a week and no answer. Please can someone resolve this issue or do I have to reach out to better business.

On June 1 after covid hit I used customer chat to inquire about my options for a July 13 trip to Jackson Hole Wy. I was told that they would cancel the trip and I was to use my existing itinerary number to rebook before 12/2021.

I contacted orbitz to do that and was told I was a no show so the tickets are not valid- thankfully I screen shot my chat w orbitz but cannot get escalated from the call center to provide this documentation- they just want me to pay an additional $400 to reinstate the original tickets. How do you get to a real person so that I can provide the documentation- they said that I would receive an email- that was 6 days ago.

I wanted to cancel 2 day prior of my trip all over then due to their unnecessary policy they dont return nor open credit for my car rental!! complettely nonsense!!!

I had the most awful customer service in my life!!

First our flight was changed from arriving on the 5th to leaving on the 16th to arriving on the 6th and leaving on the 17th. Argued with 2 people who would not change the hotel for us after flight was changed.

Then when I called again about flights and talked to 4 different people and I asked to talk to a supervisor, all of them said "I will not let you do that" ! I will be posting a review and on every social media app there is on how awful Orbitz is and to never book with them!

You better get some better help or shut down your company! How awful to treat customers the way they do!!

Airline cancelled my flight back in June of 2020. Been trying to get a refund ever since. Spoken to Orbitz customer service over and over. Still no refund. Orbitz customer service says they will call me back with info on my refund.

No call backs from Orbitz. Just want my refund for my cancelled airline tickets (5 total). Can you please help?

I requested a refund on June 7 2020 and now I'm being told it takes up to eight weeks. I've spoken with several customer service representatives with Orbitz and none of them could help with the refund. Mr Jack Stevens was one of rudest individuals I've ever spoken with.

I booked a round trip flight to/from San Diego with Orbitz. My flights were canceled due to the coronavirus. AIG insurance provided a refund for the return flight. 20 airline credit. Orbitz did not provide any information for how to use the credit, and now Orbitz shows NO record of the credit Americans Airline issued me.

It is impossible to talk, online chat, or correspond with a human representative at Orbitz. Their customer cervice is NON-EXISTENT.

This has been the WORST consumer experience of my life. I had a trip to Japan planned that had to be cancelled. After several frustrating chats and conversations, they sent me an email saying I would be receiving a refund in roughly 8 weeks.

Ever time I contacted them since them they have given me a runaround. Some have sent me to Japan Airlines who keeps sending me back to Orbitz who I feel is the accountable party, Last week, I finally got a supervisor who explained “your refund was put in the system in April yet somehow got kicked back (for no apparent reason).

Which is why no one could tell me anything. She assured me she would submit the refund request to Japan Airlines again and, in fact, would call me when she received confirmation that JA was processing the request. I have yet to…