Norton

I have had £84.99 from my bank account, with out any email or notice that has taken my account overdrawn . When I contacted norton this morning the gentleman I spoke to was hard to understand and after trying to communicate informed me it would cost me a further £36 to cancel . Wish to have all my money returned £84.99 plus’s the £36 as I never was informed about this / or given the chance to say if I wanted to have this renewed thank you .

Mrs Moira Susan Cox

Hi yous took money out of my account i.would like a refund thanks Reference number is 117078100517

I have been trying to get technical Support for the last 3 weeks unsuccessfully. I have been in various support sessions and your out of the US support is not capable of scheduling time and date to contact me or to resolve my issue.

I keep getting the 24 to 48 hours contact back script. I have chatted and called SEVERAL times and I am un able to get ANY resolution to my case # 62648284. I don't know if this is a cultural thing or what; this outsourcing your support to outside the US really does not work.

They are totally not capable of scheduling a session with me. It is embarrassing and shameful that customer support has fallen so low... Symantec used to be a serious and reputable company and I know it because I am a retired/self employed Network System Eng.

and I previously worked with…

I have been complaining about Norton Clean NOT working on my laptop for the past many months. My current complaint Number is 62268604. The Level 1 & 2 Teams were unable to resolve the problem and LEVEL 3 Team was to revert.

Since 22 Apr despite my reminders there has been no response from the company.

I canceled my acount last year and this year you charged me 104.99 I have been trying to get my money back for 2 months they keep telling me that the money wil be retuned in 5 to 7 days it never happens. If I don't get it back this time I'm goinh to contact the attorney general and also the better business people. Please can you help me?

They debit my account on April 21, 2021, several times in one day, my due date was May 5, 2021, and caused two overdraft in amount of $60. 00, I was told by Grace, manger on April 21, 2021, I would receive it back .

However, upon called back on April 23,2021, I was then told, I would not receive anything back, by Louis, supervisor in Bogota, Columbia, was very rude and disrespectful. Called again on today, April 26, 2021, spoke with Karan in India location and was told they will not return my funds.

i called the headquarters office (650) 527-8000, it just keep hanging up. Norton is unfair to consumers. I have cancelled my subscription.

A message came up asking me to delete cookies. I did as was asked only to find it erased all the passwords for previously open pages like Google. I now cannot access the password for Google to get in to my main account because the page had been open for so long. Perhaps this "delete cookies" thing is a rotten idea because of such things. Perhaps putting up messages like that are a bit misleading in that there should be a "save page first" thing or SOMETHING!!!

It has rendered my YouTube and Google accounts as useless due to me being unable to access the password!!! Thanks a lot!!!

I have spent 4+ hours with Chat people including L-2 without being able to get my Password Mgr to work. I was promised a call last nite at 9 pm. Didn't happen until I went thru chat again. Last nite L-2 promised to call me tonite at 8:30pm. Never called.

Chat wait time 30 minutes. I give up. I should be compensated for my time with support people that ask me to be at my phone, spend hours, & they twice "no show". I wish I could cancel Norton- but I don't want to spend more hours figuring out how to disentangle.

your teck team trying to cell me extra antivirus for my ip address and I have had no trouble for the last ten years they are using scary and bulling tacktics when they should be there to help you should be a shamed of yourself sack the lot and put a less agresive team in there I needed help not scaring and asking for more money

00 and was charged to our Capital One credit card. This was not authorized and I do not want any charges automatically put on our credit card. For the 2020 year I will purchase and install the protection ourselves. If this happens again I will cancel our credit card so you will not have access.

Thank you Fred and Delva Koopman 1456 Bridle Lane Woodland, CA 95776

I called to cancel my mothers account on March 3, 2019 and received an email confirming this cancellation. Her renewal was not due until October 6, 2019. The reason for the cancellation was that she was critically ill and we were closing many of her private accounts.

She passed away on March 10, 2019. We continue to received notices in the mail to reactivate her account. I just talked to support once again on this matter and was told the notices would stop. I asked for a refund and was told you can only get a refund the first 60 days.

I am sorry but that is just wrong in my thoughts. In the case of a death I feel a refund should be given to help with the final expenses. Norton should stop being so greedy!!! So Norton gets to keep 7 months of service for nothing!!

Case# 38732429

I am a long time Norton customer, over a decade, and I have had the worst customer experience ever.

After a online chat with Norton Support to understand the correct process for renewing and upgrading my subscription i was given a phone number to call. I called 800.978.1728/Lifelock to renew my subscription for Norton 360 w/ Identity protection for 5 devices. I wanted to upgrade to Norton 360 w/ Lifelock Select and extend my current subscription which expires on 7/10/2019. I provided all my personal and payment information, but when payment was processed the request came back cancelled. Payment was processed three times with the same result, I was told the bank didn't process the payment. I was then being forwarded to member services and my call was dropped instead.

I…

I have used your product for years. It ran out this year and now every day I am harassed by your annoying pop up commercial. It doesn't stop! And because of that I will never purchase your product again or allow it to be installed in any of my business computers. RULE #1 never piss off the customer.

John Klucznik Founder of Bonnet Pro

I tried to buy from you. Had something come up and had to take a break for a minute or 2 and now it will not let me back to it because it says I already have an account. If your software sucks so bad that I can not even make a purchase from you I shudder to think of how crappy your product must be... BYE!!

Going to Kaspersky now and YOU LOST A SALE!!

I subscribe to Norton Security Premium. Today I found two unwanted VPN accesses on my PC and the VPN access can’t even be turned off. Norton installed Firewall on my pc, which allows remote control on my pc, and also allows McAfee to access my PC. Why?

Norton is not enough for PC protection? I feel that someone at Norton is stealthily access customers’ PC, especially stealing information in online related financial information. This poses a serious threat to me and to other customers. Please do something to stop this practice ASAP!

See attached VPN connection screenshots.

Unable to manage lifelock, as they do not recognize my norton username or password . ,Nortons support was the worse. Hard to understand agents due to language barrier. Frustration on my part and agents were apparent. Getting login and passwords to connect should not be that hard.

Make it simple / why one agent wanted control of my computer from Norton was outrageous. Your rating system on this issue should be zero

Norton "tech support" oxymoron by phone or online chat is a waste of time they will not do anything to help you except waste your time and give scripted non answers they know nothing beyond there script supervisors and manager can careless about any complaint ( they will also hang up on you) any complaint will get ignored they will not answer any simple or valid question we the customer ( who pays for a service) seem to be a disturbance to them your basically just talking to yourself when you contact them with any issue or problem and

will rarely get any help beyond a reinstall

My account has had 69.99 withdrawn by Norton ,I did not authorise this payment and I have no home PC at present.

The deduction was dated 19.04.2018. Which I only found on my bank statement.

Please reimburse my account asap or I will be seeking legal action

Please delete my card details from your records

Mr John Beswick

00 overdraft charge and I do not even have their services. They are stating that it was in my Son's name who dosent' even have Norton products either was sent an e-mail but but the account has my name & on it.

00 for overdraft refunded also which they refuse to refund. How can they take $$ out of my account with no notification?

I spoke to a Norton Security technician over the phone at 11:39 P.M. on October 13, 2016, for about 37 minutes and 43 seconds. The name of the technician is Nick Wilson. I called Norton Security because I needed to activate my Norton Security activation card to apply antivirus protection on my computer in order to protect my computer from viruses. I called Norton to activate the Norton card, and I needed to speak to a technician for assistance because it was difficult for me to install and activate the Norton Security onto my computer myself. The instructions read for me to call the number 1-866-368-7429 of Norton Security Antivirus assistance from a technician, if I needed any help with Norton Security activation installation.

When I called this number, there was a technician that…

I bought Norton security Deluxe from Walmart about three days ago. I tried installing it on my PC and laptop. I called Norton tech support. The guy did a remote access to my unit and told me I had too many errors on my system and it must be repaired first. He would do it for a fee. I already felt foolish for letting him on my system. I took the product back to Walmart, They told me I could only exchange it for another of the same. Which I did and I had the same problem.

I went online and I wanted to be sure that I had a problem with both of my systems, one of which is less than a year on And I had just uninstalled Viper anti-virus. I had no problem installing the online version on both of my systems Which after the trial period I would be obligated to pay for it. I already have the one I…

Last week I had an issue with Windows 7. I Contacted Microsoft and was transferred by Phone to Tech Service. I explained to the tech what was going on and he asked if he could go into my computer remotely to see what was happening. He said he found the problem and that he could fix it (updates overlapping and loading multiple times). I then called Norton anti-virus and asked how much it would cost to fix and he said $300. I told him that was very expensive for a one time fix. I told him I could just do a factory reset or reinstall Windows 7.

He said nothing else, dropped the call and I believe dropped an Encrypto Virus on me without a ransom. I only had the virus after allowing him remote entry. Right after the call all my file folders began zippering up. I went to Microsoft looking for…

You recorded it all didn't you? That's what I was lead to believe. What's up with Norton user name and getting a new password? Get a temp password, and 3 callbacks. Nothing helped. Want my business? You email me with a new password (you pick, apparently my suck).

Set it all up, or lose my business. I will let all my friends know about what I've gone through today.

Tried to uninstall and reinstall Norton Anti-virus protection. But for some reason it did not work and now my system is totally different looks like Microsoft is controlling it. Can't reset to earlier time.

Also get blue screen warnings on reboot often. Wow, how bad is this? Please fix this sh*t please.

I updated to Windows 10. I never had any problems until I did this. I started getting prompts for the reviver series of protection apps. These apps showed problems that never appeared with my Norton security. I decided to purchase the first app to scan for problems, which the app found. To fix the problem I had to purchase another app, which I did. I finally got to the reviver app, which I also purchased. Suddenly I had problems with my registration (over three thousands errors apparently), and surprise, more money was required. By now, I had spent well over 100 dollars and decided enough was enough.

My Norton security was not detecting problems. Then I got a call from Microsoft and tech told me they had a problem with my computer. I let him take control of my computer and he told me it…

Well it all started back on January 21st/16 when I went to their store in Nanaimo BC to purchase the Norton Classic 2016, which they didn't have in the store and ordered it from the company supplier and had it mailed out. On it's arrival it was missing the Disc for the software, so called Best Buy on the 25th and they thought there was a code to use and not a Disc, but I said they were wrong, so they said to bring it back in and they would check it out. So they re-ordered the product.

I asked for compensation and they directed me to Norton company which is a tech based company. For which I did on the 26th and on the 27th got a standard e-mail from them they would respond in 2 days, well several e-mails later, I got a response from Norton saying go back to Best Buy, after explain to Norton…