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Norton

11 complaints

Address

350 Ellis Street Mountain View, CA 94043 United States

Complaints

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Bonnet Pro

Apr 24, 2019

I have used your product for years.

It ran out this year and now every day I am harassed by your annoying pop up commercial.

It doesn't stop!

And because of that I will never purchase your product again or allow it to be installed in any of my business computers.

RULE #1 never piss off the customer.

John Klucznik Founder of Bonnet Pro

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Mike Talbert

Mar 28, 2019

I tried to buy from you.

Had something come up and had to take a break for a minute or 2 and now it will not let me back to it because it says I already have an account.

If your software sucks so bad that I can not even make a purchase from you I shudder to think of how crappy your product must be...

BYE!!

Going to Kaspersky now and YOU LOST A SALE!!

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Sally Chen Armstrong

Jul 27, 2018

I subscribe to Norton Security Premium.

Today I found two unwanted VPN accesses on my PC and the VPN access can’t even be turned off.

Norton installed Firewall on my pc, which allows remote control on my pc, and also allows McAfee to access my PC.

Why?

Norton is not enough for PC protection?

I feel that someone at Norton is stealthily access customers’ PC, especially stealing information in online related financial information.

This poses a serious threat to me and to other customers.

Please do something to stop this practice ASAP!

See attached VPN connection screenshots.

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Deborah MacFaun

Nov 20, 2016

Norton took money out of my banking account without even notifying me that they were doing this and put my account into $25.

00 overdraft charge and I do not even have their services.

They are stating that it was in my Son's name who dosent' even have Norton products either was sent an e-mail but but the account has my name & on it.

I will receive a refund for $96.

28 but I also want the 25.

00 for overdraft refunded also which they refuse to refund.

How can they take $$ out of my account with no notification?

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Estela Nichols

Nov 7, 2016

I spoke to a Norton Security technician over the phone at 11:39 P.

M. on October 13, 2016, for about 37 minutes and 43 seconds.

The name of the technician is Nick Wilson.

I called Norton Security because I needed to activate my Norton Security activation card to apply antivirus protection on my computer in order to protect my computer from viruses.

I called Norton to activate the Norton card, and I needed to speak to a technician for assistance because it was difficult for me to install and activate the Norton Security onto my computer myself.

The instructions read for me to call the number 1-866-368-7429 of Norton Security Antivirus assistance from a technician, if I needed any help with Norton Security activation installation.

When I called this number, there was a technician that…

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Charlie Roberts

Sep 2, 2016

I bought Norton security Deluxe from Walmart about three days ago.

I tried installing it on my PC and laptop.

I called Norton tech support.

The guy did a remote access to my unit and told me I had too many errors on my system and it must be repaired first.

He would do it for a fee.

I already felt foolish for letting him on my system.

I took the product back to Walmart, They told me I could only exchange it for another of the same.

Which I did and I had the same problem.

I went online and I wanted to be sure that I had a problem with both of my systems, one of which is less than a year on And I had just uninstalled Viper anti-virus.

I had no problem installing the online version on both of my systems Which after the trial period I would be obligated to pay for it.

I already have…

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Jim Dwyer

Aug 19, 2016

Last week I had an issue with Windows 7.

I Contacted Microsoft and was transferred by Phone to Tech Service.

I explained to the tech what was going on and he asked if he could go into my computer remotely to see what was happening.

He said he found the problem and that he could fix it (updates overlapping and loading multiple times).

I then called Norton anti-virus and asked how much it would cost to fix and he said $300.

I told him that was very expensive for a one time fix.

I told him I could just do a factory reset or reinstall Windows 7.

He said nothing else, dropped the call and I believe dropped an Encrypto Virus on me without a ransom.

I only had the virus after allowing him remote entry.

Right after the call all my file folders began zippering up.

I went to Microsoft…

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david payne

Jul 23, 2016

You recorded it all didn't you?

That's what I was lead to believe.

What's up with Norton user name and getting a new password?

Get a temp password, and 3 callbacks.

Nothing helped.

Want my business?

You email me with a new password (you pick, apparently my suck).

Set it all up, or lose my business.

I will let all my friends know about what I've gone through today.

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Paul Monaghan

Jul 16, 2016

Tried to uninstall and reinstall Norton Anti-virus protection.

But for some reason it did not work and now my system is totally different looks like Microsoft is controlling it.

Can't reset to earlier time.

Also get blue screen warnings on reboot often.

Wow, how bad is this?

Please fix this sh*t please.

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judith

Jul 13, 2016

I updated to Windows 10.

I never had any problems until I did this.

I started getting prompts for the reviver series of protection apps.

These apps showed problems that never appeared with my Norton security.

I decided to purchase the first app to scan for problems, which the app found.

To fix the problem I had to purchase another app, which I did.

I finally got to the reviver app, which I also purchased.

Suddenly I had problems with my registration (over three thousands errors apparently), and surprise, more money was required.

By now, I had spent well over 100 dollars and decided enough was enough.

My Norton security was not detecting problems.

Then I got a call from Microsoft and tech told me they had a problem with my computer.

I let him take control of my computer and he…

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Don Kennedy

Feb 15, 2016

Well it all started back on January 21st/16 when I went to their store in Nanaimo BC to purchase the Norton Classic 2016, which they didn't have in the store and ordered it from the company supplier and had it mailed out.

On it's arrival it was missing the Disc for the software, so called Best Buy on the 25th and they thought there was a code to use and not a Disc, but I said they were wrong, so they said to bring it back in and they would check it out.

So they re-ordered the product.

I asked for compensation and they directed me to Norton company which is a tech based company.

For which I did on the 26th and on the 27th got a standard e-mail from them they would respond in 2 days, well several e-mails later, I got a response from Norton saying go back to Best Buy, after explain to…