Nike Complaints Continued... (Page 2)

Last year I purchased a pair of Nike sandles which I really liked. After I wore them for a few days the piece that connects the sandle to the sole of the shoe tore right out. I still had the box but I had thrown out the receipt not thinking I would ever need it. I took them back to the store where I purchased them and Nike customer service told me that they were already clearing the shelves of summer items and unfortunately this model won't be back in stock until next summer. The best thing to do is to get another style and just don't wear them until next spring when the other model would be back on the shelves and trade them in at that time.

I picked the only style I could find for exactly $55 and I took them home. Not anything I would wear but fine holding off till spring. I go in to exchange them and I find that the price of the pair I had last year had gone up from $55 to $60. I took them to the counter and was told oh no that won't work even if I pay the difference. They have to be exactly $55. There is not one pair of sandles or any other style of shoe in my size that is exactly $55 so I left. I returned today hoping there could be some way to resolve this. I explained the whole story to customer service and she said that is why people should be careful how they explain our exchange policy works. It has to be the exact same price.

She looked up the sandles I now own and said unfortunately they sold for just $3 last year on close out so the best she could do is give me $3. She then had the senior support rep come over and explained the situation. She looked them up and said the best she could do is give me $22 toward the pair I wanted. I said that will work I will pay the difference. As I went to walk away she said oh wait a minute these were on close out the best I can give you is only $5! I am sorry but is Nike in the habit of changing their minds after making a commitment to their customers? Not only have I been jerked around on the whole trade them in next spring deal but now this. I finally got disgusted and said you know what just keep them and I walked away.

They yelled sir, our POLICY DOES NOT ALLOW YOU TO LEAVE THEM HERE, IF YOU DON"T WANT THEM BRING THEM TO GOOD WILL! This was told to me right in front of a line of customers which was quite emberasing. I am absolutely sure you have video of this and I encourage you to play it back if you don't believe me. It was at 1PM February 23, 2013 at the Cumming Georgia location. In the past week I purchased a brand new pair of Nike running shoes and a new paid of shoes for my son but I can assure you if nothing is done about this incident I will never set foot back in this store nor will any member of my family. When I was in the store I had over $1900 cash in my pocket and I can assure you this isn't about the money, in fact I could care less about the money. It is the principle.

I refuse to be treated like this in any company I do business with. People like this are costing your company business and I feel compelled to let you know about it.