netSpend, a TSYS Company logo

netSpend, a TSYS Company

1.0
6 complaints

NetSpend customers report serious issues with frozen funds and difficulty accessing their money, compounded by extremely poor customer service responsiveness. Common problems include unreturned supervisor callbacks, missing refunds/deposits, and account closures without proper fund returns, often leaving vulnerable customers without access to critical funds.

Generated 5 days ago

Common Issues

30% (2)
won't release moneyfreezewithhold funds
25% (2)
won't call backcan't reach anyoneno help
20% (1)
ATM didn't dispenserefund not creditedmoney not deposited
15% (1)
lost cardreplacement cardaccount information
10% (1)
hackedscamaccount security

Complaints

netSpend, a TSYS Company logo

Andy

Nov 26, 2022
0

This company used your information for what? SCAM SCAM Be careful when you buy prepaid card

netSpend, a TSYS Company logo

Shannon Breault

Oct 3, 2022
0

My husband added money to 4 Netspend cards 4 to 5 days ago. I have called Netspend over 12 times in the past few days they will not release my money. We sent over everything they asked and having four children under the ages of seven on a vacation which has been ruined thanks to Netspend and with not one dollar to my name to be lied to saying supervisors will call me back and it’s gonna take six hours.

We’re going on for five days now and they still will not release my money. They will not put a supervisor on the phone. No one will call me back and I am in a different state. I’m trying to get home.

I am disgusted with this company. I am disgusted with the supervisors They released my husband’s card which is weird because we sent our documentation in at the same time. I am so frustrated…

netSpend, a TSYS Company logo

Marcus Hambrick

Mar 1, 2022
0

I used my netspend card at a ATM machine I didn't get my money out in time and it went back in the ATM machine the ATM machine said the money would be credited back to my account and it's been a month and they keep giving me a hard time

netSpend, a TSYS Company logo

Nastassja Scott

Mar 16, 2020
0

I recently have filed my taxes through turbo tax and decided that I would I would Deposit my money on my card, and when the day comes to see if my check is on my card, it isn't. When I called them up to see what the problem is the have said that they haven't received my refund yet.

So I got and check mt information only to see that they have changed my routing and account number without my permission and without informing me at all. I have been trying to find out which Metabank they use so I can contact them

netSpend, a TSYS Company logo

Michael Craig Davis

Jan 31, 2020
0

I lost my debit card. I am disabled I am sight deficient in my right eye for a car wreck. I need help but I cant get any. it freezing where I am at. I now don't have money to buy food!!

when I TRY TO GET IN TOUCH WITH SOMEONE TO HELP ME THERE IS NO ONE THERE . LIKE NO BODY CARES! I am panicing im 58 help me please .. All I need is a replacement card!!

netSpend, a TSYS Company logo

Larita Brown

Dec 23, 2019
0

99 from Boscov's but instead changed the online statement to reflect that the refund was given back to me. On Sunday, December 15, 2019 I returned three coats to the store for refunds. 00) and I received the refunds the next day, Monday, December 16, 2019.

I distinctly remembered to check for the third refund on the 16th, 17th, 18th, and during that time I called but could NOT interact with a live person due to the automated system closing me out repeatedly. The phone system kept saying that there was a transaction pending so I just thought that the refund for the third coat was taking longer because it was an on line purchase.

Suddenly, when I checked the online statement, I discovered that the third coat refund had been made posted to my statement but it was back dated to the 16th. And…

netSpend, a TSYS Company logo

david hoffman

Nov 1, 2019
0

our acct. was getting hacked all of a sudden. we have been with netspend for several years. we had to get new cards, but it happened a couple more times. when I called them the last time (10/9/19) because my wifes card was turned off again.

, because they could not guarantee it would be secure. they told me our money was going to be refunded to adp / our place of works payroll dpt. so it could be refunded to my wife and I. it is now 11/1/2019, and adp or either one of us has seen anything.

this was way to much money to just have netspend throw it away. we worked hard for this money and need it refunded.

netSpend, a TSYS Company logo

Tanya Hooper

Apr 10, 2019
0

I have money in my account Meta bank account and bancorp bank account and I have been trying to get ahold of my account information and get my money but they never refund my money to my account and I have had accounts from 2014-2018 and don't remember some of the account numbers so they refuse to give me my money back.so could someone please help me 3346503682