Nestle

I bought a bottle of 7 oz Tasters Choice in April this year in Bartel Drug in US with the expiration date in November 2016 but it shrunk, turned black and bad. The bottle no is 510/55880L. Has anyone been able to contact Nestle head offices to request a refund?

I would like them to know about the low quality of their products at the consumer level.

My coworkers and myself have been drinking your Nescafe Hazelnut coffee for years. A few of us have been having very bad stomach issues, going to doctors for tests. We did not think this had anything to do with the coffee.

Just recently our staff was given glass coffee mugs as a gift with our logo on it. I found 'rice looking contents' floating in our mugs. We are all very upset with this. Please let me know urgently regarding this issue.

Good day (but today...not such a good day). I bought a 80g slab 'Smarties in Milkybar' today. I was really disappointed when i found only two smarties in the entire bar. I might as well have bought a milkybar on its own but I was craving smarties and there were almost none. I had some other issues with other products, then I always just complain to those around me and feel upset and not doing anything about it. But enough is enough! it is time that I stand on my rights.

In order to get value for my money I expect to get out of a product exactly what it says. If it says on the lable; whole nut, then I expect a fear amount of Whole nuts to be inside, if the lable says; Smartie(S) bar, I at lease expect more than two smarties to be in the bar. I only saw now that there is an option for a…

Purchased Nestle chocolate ice cream and got this instead. See the picture attached to this review below, we are not happy. How can we contact a live human at corporate?

I recently purchased one of the Nestle 3 piece turtles and found only 2 pieces! I returned to the store where they jus gave me a 3 piece one. I have had this happen more than once. I love these chocolate turtles and really all of the chocolates but now Im kinda iffy.

I purchased a nescafe classic 50g bottle from a shop at the Departmental Store. On reaching home i realized that the seal of the coffee is broken, so i rushed back to the shop with the complaint and showed him the product.

But instead of understanding my problem and replacing the product, the shopkeeper said "I am not responsible for this broken seal, I cannot keep a check on each and every product of my shop, once you have taken it its yours". That too happened in a time span of 10-15 minutes from the purchase of Nestle products.

I will be really thankful if you can help me contact Nestle headquarters to resolve my query.

I'm a member in bottles home delivery service. Since more than a month Nestle rep didn't come as usual. I called the customer service more than 10 times in order to complaint regarding this issue. all I got is "we are sorry next week you will get your weekly service as usual".

but till now there is no any response even after I talked to the customer service manager.

The other day I went to the variety store daisy mart just down the street from my house and got a 4l bag of 2% Nestle white milk. I went home when I got home I went to open a bag and have a glass of cold milk. I was horrified when i found the whole bag to be sour disapointed.

Dear sir i am a shopkeeper of ur brand name nestle and within approx 25 yrs my shop running I would like to inform u that ur officers within two yrs not come in our market area and no any replacement and prblom shotout and if i call him then he will say that sunday my work off and sunday beat in bakco

I bought a Kit Kat Bunny from Click Mpumalanga, and to my horror discover that the chocolate is "stale"although the expiry date says the 07/08/2016, *cant imagine what it would like like by then" the colour is dark at the bottom and the rest of the chocolate light.

This is def not acceptable, maybe the Nestle factory should do a point check on all Kit Kat chocolates before dispatching them to your vendors.

I was so annoyed as I bought a few of these for a birthday party and ended up with crying children and ego that has been parished due to OLD STALE CHOCOLATE KIT KAT BUNNY's

Due to this "bad buy" I am really disgusted and dissapointed with Nestle.

I have kept the chocolate in its original wrapping for return so if you could send your courier or representative.

Regards Hermina

As a company you have taken over other companies that produced delicious chocy bars that I loved so much as a treat many years ago. But you have basically made your takeover chocy bars taste nasty and sugary ie a kit kat tastes the same as a toffee crisp every nestle takeover especially of British companies produce have become tainted and quite gross tasting.

No wonder your worth so much money you've just erased the original product recipe and replaced with inferior ingredients. Terrible.

Its about the new milky bar you've launched and it tastes horrible. I'm from Nepal so i think the products are handled by Nestle India, but since you're the parent company I thought about contacting you. The new chocolate comes with a cartoon or a ghost designed chocolate and it really tastes horrible.

The old Milky Bar that really comes in a paper box and has 8 or 10 smaller piece like that of dairy milk was the best ever. I don't know whether its the fault of marketing department but personally suggesting you, the older version of milky bar was really a hit and will be hit if re-launched.

If the marketing is controlled by Nestle India, i would request you to look over this issue. As me being a management student and with my little marketing knowledge, I can guarantee you the sales will…

I poured cereal out of the bag into a bowl and a metal trellis type thing came out, I am 3/4 into this 12.1 lb bag. Not sure where I bought this bag from could be Family Dollar, Dollar General or Walmart. At the longest part its about 4 1/2 inches, the other part is about 3 inches and not very thick, it weighs a couple pounds.

I bought a case of nestle water and none of the bottles would stand up they all kept falling down. Very frustrating!

online 4 tins bought Inform useful 01-2017 51910247FL 100CVNM Bought aprox 3 months ago now so no receipt Found the above not worth having, because hardly made any difference and quite expensive for what it does sadly Look forward to hearing your reply Thanks Pauline

My 4 year old son purchased a variety pack of Nestle confectionery to share with his sister using some of his birthday money. Upon opening the packet we discovered that there was only around half of the contents within a couple of the items. I have tried using the consumer complaints email address twice already and have received no reply, this is unacceptable.

Please find attached photos of a Nesquik chocolate flavored milk slice, purchased in a pack of 4 from Asda Fulwood, Preston, on Tuesday 8th March 2016, at a price of 98p. When I opened the wrapper for my daughter, without even removing the milk slice, it appears that a bite has been taken out of it.

The other 3 milk slices in the pack were unaffected. I am extremely alarmed and disappointed that this could happen during production. The packaging does not appear to have been tampered with so I presume it happened before being seal wrapped.

This product is a favorite of my daughters and we purchase several packs per month, but this has put doubts into my mind as to purchase in the future. Use by date 29/03/16. Production code C3. Barcode 8 005420 550922.

I have bought the 500g tin from Nestle. Started to drink it, but there was spec floating on to and thought well I mustn't have stired it properly. After having it, there was appeared in the bottom of the cup so put some hot water to see if would desolved which hadn't. This is the photo I took.

The tin I no longer have as it gets put in a coffee canister so I don't have the batch no: has there been anyone else had it happen to them and have the complained about this anywhere to reach the Nestle headquarters?

I take water bottles from nestle on weekly basis but your service for delivering water bottles is usually delayed. I have been experience this since i started taking nestle bottles. Sorry to say but if this continues i cant afford to take this type of customer service any more.

My child opened a new kit kat bar. When open and eating about half way through he found something horrifying. Inside we found one plastic rope that was red. He bit into it and almost swallowed it.

I am wanting to know why the walnut whip that I have loved eating for years has shrunk in size, the packaging seems to be blown up and the smallest walnut whip inside. Such a shame that you would choose to do this to a lovely chocolate.

The barcode to the last one I bought is 7 613035 184428. Really disappointed Nestle customer.

I am writing with regards to your nescafe coffee. I've been drinking this for many years recently I've noticed it's not tasting the same at first when you open the jar. Within a day it's tastes horrible. Is this company going cheap on us all?

If so I assume they will see more complaints filed against them in the future.

Nestle Choco Bake has been discontinued?? Come on! That product was irreplaceable!! I use it for a glaze on my cookies. Since I could not find ChocoBake in the 3 stores I visited I had to use baking chocolate squares.

The finished product looked washed-out and white-frosted. Horrible! Please reconsider and start producing ChocoBake again. Thank you, Anita.

As I open one of my grandsons mini nestle crunch bars it was covered with some kind of white "mold like" substance. It was received on Halloween. It has the number "5161574811 6F" on the package.

I have found out that your products are halal and am disgusted. K. population are Jews/Christians/Buddhist/Hindu/SIkh and the like? Every week my mother buys those chocolate for my father I feel sick to my stomach and you from your ivory towers can sit back and let this happen.

The internet is a very powerful tool as you may know and it also tells me that Zakat (halal) funds terrorism. Are you willing to tell me that everything bought from you creates killing, bloodshed and rape?

I have recently been unable to buy alta rica decaf coffee. I would like advise on where to get it. I live in Cardiff, South Wales and have purchased Nestle products for many years now.

I purchase these Nestle nuts all the time. I cannot eat nuts because of allergies, so I buy the crunchy. Problem is last one i ate had about a 4" long hair in it. I have never before ran into this type of thing except in restaurants.

I added a picture I found online, although I was so mad I threw away the can I bought along with the hair I found. Hoping someone from customer service reads this!

I purchased a 55g barone yesterday at shoprite southfield in cape town south africa. Once i opened it the chocolate was whitish on the outside and when i bit into it the barone was as hard as rock.

Im very upset that my favourite chocolate ended up being the worst due to my experience.

I will be waiting for a customer agent to contact me regarding this complaint. Please find the product and my details below.

55g Barone MAN:09/05/2015 51290177 BB:30/04/2016 14:02

Miss A. Burger 154 churchill road, plumstead, cape town, south africa. TELL:0625062375

Regards, Dissappoited unhappy client, Miss A Burger

9 L bottle Islamabad pakistan Dearconsumer services officer I am using nestle water from last 12 years my ac no. i just forced to write despite my several complaints to helpline Furthermore I simply want to ask that shall i go for another option not only in my home but office or you will listen my problem regarding water supply continuously.

Ishall be oliged for early response Regards Dr Zahid Mahmood 00923008555987

Irregular delivery of water and secondly damaged water bottle was delivered about 15 days ago and on the spot complain was lounged and the driver agreed to replaced on his way back but did not showed up. My delivery is weekly basis

My Customer A/c No. 501364. I receive weekly 6 large bottles on every Saturday since last many years. Now I am out of water since 12th Sept. 2015 despite repeated complaints. No supply has been made to me after that date.

Nestle water is also not available in the market. Nestle has also not advised me about the following: Which bottled water other than Nestle should I use? Other source of water I can use instead of bottled water other than Nestle?

Or Should I start using boiled water? Should I start importing the Nestle water? Should I lodge complaint with Nestle International, USA/UK ?

I purchased a full box of 15 aero 100g bars from my local store for a children's party today. They were price marked £1,best before 8/2016 ,code 52341012. Unfortunately one of the bars was sealed but only half in the packet!

Obviously a production line error but I had one disappointed child. Do you not have product quality control ? Waiting for your reply Regards Debbie

I bought 2 tubs Nestle Greek yogurt after seeing the the promotion which was written, buy 2 Free 1 COOLER bag but I was very disappointed when I realize the free gift is only a RECYCLE BAG. Is there any difference between a COOLER BAG & A RECYCLE BAG?

Many time water bottel not given in time

Dear M/S Nestle

I am from Pakistan and a very loyal customer for Nestle water (Pure life) . I wanted home delivery for Nestle pure life and therefore called your Nestle water helpline on 21st of Aug, 2015 and they informed that after 2-3 days you will get your first home delivery and after that every week you will get regular home delivery. But unfortunately Pakistan Nestle Service is so pathetic that even after 20 days I am not able to get water at my home.

Yesterday I called again the netsle water helpline and put forward the complaint and today I registered the compalint at Nestle Nata helpline in Pakistan but I am sure unless Nestle Global doest intervene they won't provide me the proper service.

I want remedy of this problem and would request to kindly take the action for the…

Dear M/S Nestle

This is 3rd or 4th time i am requesting for Nestle Pure life but unfortunately i am not able to get Nestle water at my home.

I had complained Nestle Nata on 9th Sep and your VEVEY SWITZERLAND but all are same ( Pathetic Services)

Would you provide please tell me as to why are you not responding and hibernating ? Shouldnt you provide it then i may call AQUAFINA for delivery, Please advise.

Regards,

Kamran +92-313-3616023 C-203, Farhan Classic Apartment, Block-12, Gulistan e Jauhar, Karachi.

MY SHOP IN NARELA TOWN . NESTLE DISTRIBUTOR SERVICES VERY POOR NO SALESMAN COME ON SHOP TO TAKE ORDER

I bought a pkt of 3 toffee crisps as I always buy them for my son and myself I had one my son had one I gave my son the last one to watch tv on the night he took his first bite then shouted mam look he was holding the toffee crisp in one hand and the piece he bit was hanging from the toffee crisp as there was a big long hair right through I I wasn't happy at all and neither was my son

I went to my local supermarket for a weekly shop and picked up a box of nestle golden nuggets I looked on the back off the box and it said 12 servings per 30g bowl so I was wondering if it was true so I tested it out every time I went for a bowl I weighed 30g out on my weighing scale but when I finished the box there was only 8 servings I had out of the box so really it is 8 bowls per 30g bowl

Butterfinger peanut butter cups 2.83 oz bag had a staple n the very last piece.YESS A STAPLE!!!!thank goodness I didn't share with me grand daughter. Bar code 28000 53970.please b more careful when checking the.bags.someone should have caught that.seriously.thank u.

We purchased 2 packets of Breakaway original biscuits, not had one for years and they are still delicious however, we were disappointed with the quality of one packet as all of the 5 biscuits in the 2nd pack we opened were only half covered in chocolate. Batch number 51531011 BBE 02/2016

I still have the remaining 3 bars unopened should you wish to verify my complaint.

Clearly a problem in the manufacturing process but will make me think twice before I buy them again

Contineous non co operation from your employees to deliver Nestle Bottles ay my place as per commitment.Saw really hard phase in last 5 days holidays as they are not willing to even diascuss but only few early promises. we ran put of stoce and had to arrenge from local market on extra price same bottle.

I purchased one of your Maggi-sojuicy-smoky BBQ ribs,folled the instructions on the packet,what a disapointment ended up with a watery thin tasteless sause,I thought could this possibly be a production fault,the product numbers are 12.2015 4351033557 08;15 .i hope you will give this matter some attention. Thankyou PETE ( I have not at any problems with any of your other product S,so could this be a one of rogue packet that spoilt our evenig meal

Hello sir my name is Umair from Khairpur mir's(sindh).. My issue is that we purchase the liquid i.e juice & mineral water with one lac(1,00,000) amount the agency dealer told that we give you a new vizee cooler but they give us second hand vizee with very bad condition & not workable if you offer us like that dealer so what we do plz do something my super store is opposite to main gate civil hospital Khairpur if we display you products then you more beneficial then us than you...

Hello Nestle,

here is your loyal, regular but offended customer. i want to launch a complaint for lousy services provided by your service representatives at street 15, sector 3, airport housing society, Rawalpindi, Pakistan. Your service reps do not deliver the water bottles in time and whenever they are called to ask, they never pick the phone.

secondly, for ground portion of the house, my brother is calling since 3 weeks to be a regular customer of water delivery at home.but your service centers and service representatives have no response.i think they want any new valuable customers.

This should a point of concern for the prestigious Nestle Company that their service centers are not performing as per the customer's expectations. In future, such practices may become a negative word of…

I was in school at a study period where I was very stressed, tired and weak so I decided to get a creamy hot chocolate. As I took the cup out when it was complete, there was nothing inside the cup apart from fluffy milk and water, I tried a normal hot chocolate and it was only water.

This wasted my money, it caused me even more stress, and upset, and I had to throw it out, I am a usual costumer and I am disgusted and appalled at this. I was looking forward to this so much as usually get the hot chocolate at study, and this upset me so much.

Anybody is here to entertain complains? I am using water services in Karachi but I am totally fat up with this poor and severe low quality delivery services. My water delivery day is Friday and timings are between 12pm to 1pm.

But they are delivering at any time according to mood. We have our personal life and cannot wait for whole day. Some previous week they had delivered on Saturday. They have no change rupees every time and the remaining amount is always tip for delivery person for pan or gutkka....

These are very severe issues as we cannot bound our whole day in just for waiting. What ever the issue is we have no any concern but we need water delivery on exact time on Friday. I have intimated same issue many times but that issue is there as always.

Issue is resolve for a week of…

I live in Rawalpindi. We are using tap water and calling again and again to your service number but nobody solve our problem. We did not expect this from Nestle. Kindly help us and give us your good services to maintain our relations and Nestle’s name.

I will keep waiting from your good response.

I have sent in a complaint but have not received any feed back. I bought kit chocolates for my kids and myself but the chocolate i eat was stale. I am very disappointed with the lack of quality in the products these days and on your feed back.

As a parent buy these things for my children with out tasting if the good enough to eat trusted your service on quality.

I am absolutely discusted and outraged that we buy our children your chocolate to be "ripped off" i bought my daughter a kitkat and at our shock was just a plain simple chocolate bar. Were the hell was our waffer?? I am filled with regret of having to make this complaint as me and my family have been serious customers of yours, but unfortunately we are seriously reconsindering this!