Customers report significant frustration with Neiman Marcus customer service, citing poor communication, lack of proactive outreach, and repeated misinformation. Order fulfillment problems including long backorders and fraud holds without customer notification are major pain points. Several complaints involve unfulfilled promises regarding gift cards and rewards programs.
Common Issues
Hello, I made a purchase in Ball Harbour Neiman Marcus on February 6, 2019. 00. I still didn’t receive anything and when I call customer service I only get promises that the issue will be resolved in two weeks,or by the end of the week, or that they have to call corporate to find out what is the problem.
I’m very upset and disappointed with your services, but really hope that you will finally resolve this problem to my satisfaction. Regards, Mila Katsap
Hello,
As a former relatively very good/invariably a relatively high credit card balance, plus even more importantly, invariably formerly a relatively very high cash-paying customer of Neiman Marcus, please be assured it brings me no solace whatsoever to feel utterly justified/compelled to take the time to address Neiman Marcus' current business policies and/or lack of customer-oriented service on behalf of the public/current/future Neiman Marcus patrons. Why? I was reared such that if you can't say something nice, don't say anything at all. Unfortunately, a consistently repetitive non-salutary Neiman Marcus shopping situation(s)/predominantly cosmetics/fragrance shopping/purchasing experiences inspires/screams that I feel it's absolutely necessary to speak-up/speak-out for the benefit of…
" Placed online order that got back ordered for 2 months. Contacted them 3 times (twice by phone & 3rd time by email) and got misinformation EVERY time. No apologies and no remedies offered. Their 24x7 service number is useless and they place you in hold every time.
DO NOT ORDER ANYTHING FROM THEM ONLINE!!!
I am very disappointed on my last order from Neiman Marcus. My order was on hold for fraud review, instead of contacting me to verify the order information. I have to call to check my order status to find out my order was on hold due to not receiving my order as it stating by September 28, 2017.
Such a big company, but they do not have any courtesy to contact their customer while we are the one who is spend our money to keep your doors open. I still have not receive my items and it is still pending in process.
My order was placed on September 21, 2017.
I was discriminated and banned from being placed on a list for 2016 seasonal mini Chanel bags by worker Freidler. I asked her months ago if my local store will be receiving mini CC bags and what colors. She barked at me"no minis at all this year"!.
When I went to Neiman Marcus a month ago, I found out there was a list for 2 mini bronze CHANEL, but I have no chance now. She lied to me , she could have put me on a list when I asked!
I would have been number one! I was also told that the two people who got these bags, happened to call the store and said they heard from "somewhere" that Neiman Marcus will get 2 minis and demanded being placed on a list.
I feel deceived and discriminated. She should not work in a high end store like this and favor clients. If this matter is not resolved to…
This is more of a concern/complaint as a valued customer. I purchased a pair of women dress heels shoes from the Neiman Outlet in Allen Texas over a year or so ago.
However, no fault of Neiman's, I finally had an outfit that I could wear my shoes. Well, I got all dressed up to find out that the shoes that I had purchased were not the same shoe but so very close that you could not tell until you actually tried both shoes on.
I contacted the store and I was told that they could not even give me a store credit. I understand that I have had the shoes for a very long time but I would think with a store such as Neiman's that I could at least receive a credit for something that I could not wear and spent my money on.
I was told that due to the time period that nothing could be done. I was very…
My sister is crazy about handbags and I wanted to gift a special one for her wedding anniversary. Neiman Marcus is one such place where I could shop designer bags. Went through a whole new range of Gucci bags and was assisted by a very customer friendly executive.
This is the best place to get great products that you cannot find in other stores. From NM I even picked up some ladies perfume from brand that you wont find elsewhere. I rate NM a 5 star for the overall experience in purchasing the product to the customer friendly attitude they have at their store.
Phone calls from this company were registering on another phone I have and noted on my phone company account. I called them back to ask why they were calling me. They never asked me who I was or what number they called.
They basically kept asking me what I wanted. I told them I wanted to know why they were calling. They said they couldn't tell me that. Sort of a weird catch 22. They informed me I had called their corporate HQ. So?
Why was your corporate HQ calling? Can't tell you.