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Nebraska Furniture

2.7
7 complaints

Address

700 South 72nd Street, Omaha, NE 68114

Complaints

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Annette Smith

Jun 13, 2019

I purchased a leather couch, chair and loveseat (It took us several years to find a set that we really liked), from the clearance center approx.

2 mths ago.

I purchased a 5 year Guardsman warranty on the furniture.

I noticed a surface scratch on the couch about 2 weeks ago...not sure how it occurred...

I contacted Guardsman & put in a claim and they said the warranty doesn't cover surface scratches.

I contacted Nebraska Furniture for further assistance, they said I could pay for some sort of repair service, really?...

I am in the process of seeking out some sort of product to determine if I can fix the issue.

This is a bummer.

I will never purchase anything from Nebraska Furniture again and will never recommend them to anyone else. #Very Disappointed Customer

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Mark Cunningham

Mar 29, 2019

We ordered ordered over $12,000 dollars worth of furniture and rugs over the last 6 months for our new home.

The first order was a dining room table and rug.

We received a call before delivery that table had been scratched during loading and that they could not remove the scratches.

They delivered a badly scratched fable anyway and offered us $80 off if we kept it.

We refused and the new table top was delivered and installed a few months later.

Later on we ordered more furniture, a bedroom set and a large rug for the bedroom.

Once again we received a call that the king bed baseboard was damaged during unloading and that we could keeping or replace it.

When delivery showed up they installed all of the bedroom furniture before putting the rug down.

Needless to say they got it ass…

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Tanya and Jennifer Jones

Mar 20, 2019

We went to NFM for flooring.

We ordered the first floor and was told that it was discontinued.

Then we ordered another floor...and was told that too was discontinued.

That was a wait of 2 months.

We ordered a another floor and was told that we would have to wait over a month for it to be delivered.

I had a bad experience with a General Contractor who took my money and did not complete our floor and now I am having to wait and wait looking at a bare floor.

Chad was nice and apologized, but the way it happened...the vendor just discontinuing floors even though it's been ordered just blew my mind.

I will definitely let my friends know my experience.

I hope that our floors are really delivered April 23.

This has been the second worst experience....the General Contractor taking my…

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O'dell and Je'Nel Lawson

Aug 25, 2016

Dear Nebraska Furniture, specifically Ed Lipsett, Texas Store Director and Jody Rusnak, Director of Appliances and Electronics.

I will also be mailing this letter to 5600 Nebraska Furniture Mart Dr, The Colony, TX 75056.

When Nebraska Furniture Mart first came to The Colony, Texas location I was excited looking forwarding to your arrival.

I purchased a home and made a major purchase from your store.

I purchase Washer/Dryer, LG Refrigerator, 2 Flat screens TVs.

I also purchase the warranties for these items.

I never dream this could happen with a company of the magnitude of Nebraska Furniture Mart.

I purchased the LG Refrigerator over $2,000 in May 2015.

It is August 2016 and the refrigerator stopped working.

It has been over 3 weeks ago and it is still not working.

Really should…

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Anonymous

Jan 5, 2016

What a huge a massive dissappointment of a store.

I went to Nebraska Furniture Mart for the first time last week.

Never have I seen more things that I do not want to buy.

They had hundreds of sofas but none were high quality.

They had hundreds of appliances but none was the right one.

It's almost like you browse but never buy.

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Randie Hardiman

Jun 12, 2015

August 2, 2014 Nebraska Furniture Mart (incorrectly) installed a Samsung Dishwasher in my home (they did not take into consideration the hardwood floor, so the machine was extremely difficult to remove from the cabinets for service).

From August 2, 2014 to April 9, 2015, I had four/five service calls on the machine.

The last breakdown warranted removing the machine from the cabinets.

Nebraska Furniture Mart would not take responsibility for their mistake, and Samsung would not assist in any way, so it was almost 2 months before we were able to come up with a solution to that problem.

The repairman came to my home May 21, 2015 and decided they needed to replace the motherboard and a sensor (keep in mind the machine was just over 6 months old at the time of the latest breakdown).

I had…

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Anonymous

Mar 23, 2015

I found the best furniture for my Hotel in Nebraska Furniture Mart.

Amazing offers on papers, free delivery , gift cards are the special benefits which I have availed from Nebraska Furniture Mart.

It also deals with Floor care, appliances, home decors, Kids care, mattresses, fitness tools with special discounts and clearance sales which are very comfortable for individuals and business enterprises.

It also gives financing solutions with low interest, hot deals on appliances & electronics with online discount coupons.