HissingKitty
MUFG Union Bank logo

MUFG Union Bank

5.0
2 complaints

Phone

1-800-238-4486

Website

https://www.unionbank.com/

Address

1251 Avenue of the Americas, New York City, United States., New York, NY, 10001

Customer experienced significant frustration as a Trustee trying to maintain an active account. Multiple barriers prevented account reactivation including online login lockout and inability to complete phone verification without old statements.

Generated 6 days ago

Common Issues

50% (1)
locked outlogging inusername wrong
30% (1)
verification questionsold statementnot able to answer
20% (0)
rarely accessedshow account activeMarch 10 2023

Complaints

MUFG Union Bank logo

Laura Makapagal

Feb 22, 2023
0

If I could give them ZERO stars I would! I am Trustee for a Trust held at Union Bank. This account is rarely accessed. I received a letter stating that I needed to either call or go online to show this account was still active by March 10, 2023.

I tried logging in online but I got the username wrong and was locked out. I tried calling but since I did not have an old statement available I was not able to answer ALL of the verification questions. The Customer service rep named Dorothy kept asking me for the PIN to my ATM card, several times.

I explained to her that this is a TRUST account and I do not access it with an ATM card. I told her I have the ATM card that was sent to me but I never activated it because I do not use it.

She kept asking me for the PIN. I asked her if I needed a PIN in…

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