Mercedes Benz

Silver star Motors Long Island NY Worst dealership that flat out lies for business. I live in Virginia and saw a car online at this dealership. I made plans with Jerry the salesman to have my sister who lives in NJ come and see/test drive the car so I could feel comfortable with my purchase.

I spoke with several people at the dealership and set up an appointment for 9:00 today. I called yesterday around 4:00 to confirm that it was still available and that my sister would be there. This morning I spoke with a representative at the dealership confirming my sister was on her way.

She got there after a 2 hour drive and paying $40 in tolls and they said it was sold! Unbelievable! Then they were like we have a similar one... So they obviously knew it was sold and lied just to sale another car.…

Worst dealership that flat out lies for business. I live in Virginia and saw a car online at this dealership. I made plans with Jerry the salesman to have my sister who lives in NJ come and see/test drive the car so I could feel comfortable with my purchase.

I spoke with several people at the dealership and set up an appointment for 9:00 today. I called yesterday around 4:00 to confirm that it was still available and that my sister would be there. This morning I spoke with a representative at the dealership confirming my sister was on her way.

She got there after a 2 hour drive and paying $40 in tolls and they said it was sold! Unbelievable! Then they were like we have a similar one... So they obviously knew it was sold and lied just to sale another car.

I'm out several hundred and my…

I complained about the intermittent failure of my backup camera in June of 2022. The service advisor saw the problem but the service department could not identify the problem. It was only after the car was out of warranty that the service department finally found the defective part (backup camera motor) and replace it costing me more than $600.

If the defect was replaced when I originally complained about it, the repair would have been covered under the factory warranty. I have documentary evidence that the camera was not working as designed while under warranty, however the dealership refused to repair it under the warranty.

In January, 3023, I had to replace the rear sub frame (rust) on my 2012 Mercedes C300. In March, I recieved an extended warrenty recall notice from Mercedes allowing the rear sub frame replacement to be covered as a recall.

The recall notice said that if the work had been complted to gather materials/reciepts to show the sub frame was replaced and they MAY reimburse depending on if I had Mercedes replace it and I used Mercedes parts. I didn't, I used my local mechanic/shop.

After waiting 8 to 10 weeks and many phone calls requesting reimbursement, they rejected my request. I requested they reimburse for just the labor cost. They rejected that request. I will never buy another product from Mercedes.

Joshua Turner works in plant one he routes the wiring harness he’s a team leader now is using his work phone to talk to a former employee/sexual and having sex in the bathroom at work much more

I recently bought a 2022 E350 in January, 2022 and I've had so many problems. The problems are listed below: The doors do not automatically lock when driving. The entire screen goes black with the camera only showing while driving.

The Mercedes Me app has NEVER WORKED!!! The driver's seat belts sometimes refuse to work. The panel on the passenger side came off and evidently can't be fixed as I bought it into Mercedes Benz North for repair. I have addressed all of these problems to no avail.

I had an appointment for July 27th and Mercedes Benz North in Houston Texas called and said, they were sorry they had no loaners and scheduled me for August 16, 2023. I have owned 3 Mercedes Benz and am thinking of changing makers. Please advise.

I own a 2017 SLC 300 The glove box has came apart I learned that this is a common problem for my car The car is always next to my wife’s C-300 in our garage and her car has never had a problem The part from MB USA has not been available since May 2022 This does not help MB reputation In May 2023 I paid for the replacement and

was told that this would help Today the dealer has no idea when the part will arrive I googled and learned that this is a common problem with the SLC300 So why isn’t MB stocking more of this part when they know about this problem? Please help

In April or May of 2023, the Mercedes dealership in Hampton, VA determined my 2012 ML 350 needed a replacement SRS module. They ordered it in May 2023. They were initially told they would receive on August 4. Now they have been told maybe early September.

We have been driving without air bags since May. This is unacceptable and truly unbelievable! What has gone wrong with the Mercedes supply system? We are currently shopping for a replacement vehicle and are seriously doubting Mercedes any longer makes sense.

This is NOT a complaint about the dealership, but about the Mercedes supply system. Can anyone help?!

This is the first time I am disappointed with the Service from Mercedes Benz, I have purchased two cars from this location and been a customer for 17 years, your customers are not coming to the Dealership for the price, it’s out of loyalty and the service this location use to provide.

I will not only tell all my friends/ family/ strangers but sending this email to the Dealership owner, Mercedes Benz Corp and every outlet I can find.

I brought my car in for service, on a Tuesday and the advisor told me that I can’t get the unit back until 6 days, I have an email stating it will take 1-3 days. Who can have their car in the shop for 6 days and still pay all the high fees for an oil change and engine light on, an accident car takes less time than that.

When texted to ensure what she was…

I have been a Mercedes owner since 1999, and the current Roadside Assistance Company Mercedes now employs is absolutely the worst. They left me stranded in North Carolina, 400 miles from home, when my 2020 E450 got a flat tire on Saturday, July 15. They had the car towed to the Mercedes Dealership in Winston Salem, where they assured me – repeatedly – that the tire would be fixed the next day, on Sunday. I questioned them repeatedly, as I have never know the dealership to be open on Sunday, not even the Service Department. But they assured me it would be fixed on Sunday, and I would be on my way. They even said they would make arrangements for an Uber to take my wife and I to Winston-Salem, which was about 40 miles away.

Well, needless to say, the dealership was not open, there was no…

My S580 which is still under warranty has been in the dealership shop multiple times for software issues and it is still not fixed This time it has been in the shop 4 weeks.

It's time to replace the vehicle under warranty.

My 2021 AMG GLE63S with 12K miles has been at dealer for extended period of time. Currently unoperable per tech and the dealer can't get resolution from MBUSA engineering on how to fix my vehicle. They have tried 2 software systems and now car is in worst shape as can't even start the engine.

I'm frustrated and mad that engineering isn't helping fix this problem abd my expensive suv sits undriveable! Horrible service ! I want help and want my car back fixed!

I recently found out that the roof or the roof panel (painted surface)of my 2012 SLK is loose letting wind in between the painted surafce and the rood mechanism itself. After looking online at a few MB forums I found out that this is a problem for that model year and MB did the appropriate repairs for those vehicles still under warranty. 00.

I have been driving MB since 1979 and never had this type of situation before. Needless to say it certainly would have been appropriate and professional for MB to inform owners of the problem when they first knew it existed.

00 repair or not using my car. Either way I fund my predicament untenable. Please advise as to what MB can do to help me. Thank you.

I have a GLB250 year 2023 and the front windshield got a crack on Jan 2023. Since then I requested the glass for it and they have not be able to provide the part yet (San Jose, CA)! They don not care about customer after selling the car to provide parts!

they don not have parts for the car especially the new one! I would suggest to any one do not buy Mercedes in USA as they don't care about after sales service and customers!

I have a 2019 Mercedes 300 sedan. The car has only 24000 miles. I have an extended warranty on the tires. The same tires bought elsewhere have a 60000 mile warranty. A car of this price should be more lasting.

Thanking you in advance, John Gatzonis.

CAROLYN McGEE 461 Larned Loop, Unit 105, Cary, NC 27513 Re: Badly Broken Supply Chain On July 27, 2022 I had an accident in my 2021 Mercedes E450. The rear end was demolished. The car was taken to Hendrick Motors, Durham, NC, a authorized Mercedes repair shop. Most of the parts were ordered in early August 2022. Over the winter I kept expecting the car to be done in a few weeks. There seemed to be a problem with the “supply chain.” On April 11, 2023 I went to the shop and saw the car all taken apart. They were waiting for an adhesive which the Mercedes protocol insisted upon. IT HAD BEEN ORDERED ON AUGUST 9, 2022. No substitute was allowed. The glue had to be specially compounded and did not arrive UNTIL MAY 31, 2023. (Invoice attached)

The good news is that I am now a Gold/Preferred…

I have visited Omaha Nebraska

whats the purpose of tracking loaner car ? It is privacy of intrusion, is it LEGAL ?, Each time I get a loaner car and turn my car for service I see location tracking link on my phone, Is this Mercedes Dealership at Omaha Nebraska allowed to tract customers location ???

The services are declining a great deal, I am going to disengage from getting my car serviced at Omaha Location

The prices are HIGH then the outside vendors

They always give a VERY HARD time for loaner car, I scheduled service a month ago with a loaner car, On arrival the first I was told is that a loaner car was not scheduled, After I quesitoned them they say we can give you a loaner car ??

Dr Khan Hudson

I am appalled how Mercedes-Benz of South Charlotte treat their first time customers, their customer service and lack of compassion they have for working people is indolent and avaricious…they have no concerns or empathy of the struggle of trying to save a dollar to maintain stability….you economize to pay bills and they will slice your throat in a callous manner…

COM website. I inquired about a car my daughter was interested in. COM stated that the sale price was $30,990. I informed her that we could not spend over $28,900. She stated that the lowest price they could do was $29,900.

She was very polite and sent other cars that were within the price we could spend. I told her that we were interested in that model. So we would not be coming out to see the car in person. My daughter was still interested in seeing the car.

Unfortunately, our household was down to two cars so I was only available to take her after work. We arrived there at around 7pm on a Friday and dealership closes at 9pm. There was one agent available and he came out to assist us and allowed my daughter to test drive her car.

After the test drive we sat down to discuss numbers. I…

Went in for new tires and a front end. Alignment. Left with scratches all on the lip of one rim. I pay top dollar at Mercedes for this not to happen. Not to mention they had given one price before the work was done and after I ended up paying more(with no one communicating a price raise) overall, I was dissatisfied.

Long wait, no communication and a damaged rim.

I find your support of pride day reprehensible. I will never purchase another one of your vehicles again.

My 2022 C300 coupe with 11,000 miles, had the check coolant light. , which is 2 hours drive from PCBeach, Florida. I also reported a problem with the trunk lock. When I picked up the car, the coolant light was gone, but the trunk would not open when I tried to open later.

At the service center I was also told my front tires needed to be replaced. In couple days the yellow engine light came on . When I tried to schedule a service again in Tallahassee to check the engine light, they could not check it for two months.

I scheduled service in Ft. Walton, Fl. On May 17, and they did a great job. In the future, all my services will be at the Ft. Walton dealership. By the way, the tires DID NOT need to be replaced.

On Monday May 22, I dropped my Dodge Sprinter RV to be diagnosed for an electrical malfunction. I talked to Preston who promised me that one of his best technicians will run a preliminary diagnostics then I can have some suggested course of action and there will be a hourly charge of $212/hour.

I was also promised a status phone call for Wednesday May 24. I did not get a phone call at a suggested date. Drove in on Tuesday May 30 (more than a week later), to get an update. Preston was very irritated on my request, repeated the "got my best technician on it" phrase.

He got more irritated when I mentioned the promised Wednesday call at one point he just flat out asked me "so you want to pick up your vehicle". I did pick up the vehicle. I also have seen multiple RV's in the parking lot, one…

I took my vehicle in for a hydraulic leak under the trunk lid (l/h side) The dealership had replaced the trunk lift cylinders on or about the 5th of May. I thought it was a re-occurring leak. 60. , who informed me there was work done on my trunk prior to coming into this dealership.

I purchased the vehicle New from a dealership in Plano Texas, and there has never been any work completed on the trunk area. I then met with Steve Stojack, VP of Fixed Operations, who went on to tell me what I requested on the initial service appt when the cylinders were replaced.

He was extremely rude and condescending, as if I didn’t know what was said in a conversation with the service rep. Being a long time Mercedes Benz customer, I’ve never been so disrespected and taken advantage of. This is not the…

I brought my ML350 for brake booster recall back in January 2023 to Intercar Mercedes dealership in Hampton NJ. During the test the rear brake lines burst and service manager texted me that they were going to be replaced as a part of the recall service.

In April I received second recall letter and I was informed that this time the actual parts will be replaced. I brought my car back to the dealership and a few hours later I received a message from service manager that the front brake lines are rusted and may burst during test and I will be responsible to pay close to $4000 for their repair.

When I asked SM why the previous brake lines were covered as a part of the recall and this time they won't she didn't give me straight answer. I asked her to just take care of the recall and she said…

My boyfriend has worked at Mercedes for about 10 years now he is a team leader never miss a day at work I’m 29 pregnant never worked at Mercedes a day in my life never gotten in trouble for anything to do with Mercedes. I went to take my boyfriend lunch, they started this new thing where security checks your ID before you can enter.

I’ve been taking my boyfriend lunch for years and the past few weeks since security has started and I have not no issues at all was getting in but this one girl tonight that look like she was about 15 working security told me that I could not get in cussed me , it would not let me take my boyfriends lunch. He had to walk all the way down to the end of the road to get his food.

This place is the absolute worst. How are you not going to let me in to give me my…

In February 2022 the problem surface and this was reported again and nothing was done about the issue. I need assistance in this issue

My car ignition went out took it to Gainesville MB, in November 2022. It has been sitting at dealership since November 2022. Told me car part would be in in April 2023. April came and went and all I get is the run around.

Call dealer they tell me now part will come in August. Call customer care they say June. They tell me a manager will call but I never get a call back. I paid $1000 for the part and still haven't seen my car since last year.

I will never get another Mercedes. The service and communication suck.

04/22/2023 4:12 pm I unlocked my new Mercedes put my groceries and purse (key Fob, cell phone inside) on the passenger seat and closed the door, went around to the driver side and I was locked out, all four doors, I tried opening with my thumb on the door handle since the purse was so close to the door, nothing, I panicked.

I borrowed a phone from a stranger to call the 1800 Mercedes customer service care line and was told that they could not remotely open my door because I needed my cell phone app for this to happen (my cell was locked in the car) They saide they would try to get road side assistance on the line to come out and help, well 25 minutes later so one picked up, i had to give the stranger back their phone they were leaving the parking lot.

I borrowed another persons phone and…

2022 Sprinter 2500 Diesel 5k miles: Doors out of alignment from factory; Electric Sliding door not closing properly until motor finally broke; Brakes not grabbing properly on reverse slight hill descent; Battery goes flat after sitting 5 days; Smog oxygen sensors not passing CA emissions tests (tho it has CA emissions ratings from factory) - even after driving 800mi at 65mph no cruise control; doesn’t always start when ignition button pressed with brake depressed- must hold ignition button sometimes over 1min or continue press/depress pedal& button ; after driving 70 miles; all dashboard warning lights went on (brake; distance; esp; abs; coffee break; parking; engine etc).

Dealer in Pleasanton makes appts but seems to put all warranty issues in “delay this work” & “deny it’s a problem”…

Our Sprinter van is a financial drain. These are commercial vehicles and once they hit $75,000 miles ,I was told there is no good will monetary assistance and they would not even hear an appeal. Very poor customer service.

Compliant about Drivers side Upholstery that is pealing off

My CLS 450 has done only 30000 miles At 20000 miles I saw the wrinkles on the seat I complained at the time to the dealership service rep and he said it is normal Now at 30 K .Seat is pealing off of the leather and holes appearing showing the seats filler. and consists of a side-to-side line in the letaher that appears to separate..I am the only drivers of the car. I am 160 lbs. . As you can see, the car is very low mileage. We do not wear rough clothing and cannot think for the life of us what might have aggravated this. I have owned many cars in my life,inclusing 3 , E 420 that didd close to 80 K miles and 2 leased E 420 over 50 K that had no issues at all at lease expiration at 50 thousand miles and never experienced the all…

On January 18th I scheduled an appointment for A service at Mercedes Benz of new Rochelle. I also informed them that there was radiator fluid on the ground from the front left of the vehicle. They performed the service and told me that the reservoir fluid expansion tank needed to change and that the leak was coming from there.

On January 23rd That was $615. I drove the vehicle home and then to work and on the way home from work I had to get a tow truck cause this time there was no radios fluid in the car.

The fluid reservoir change did not fix the problem. It took them an additional two weeks before I was informed they didn’t know where the leak was coming from. Another two weeks went by and then I was informed it was just the radiator hose that new to change.

$300, they had the vehicle…

To whom it may concern, I have my Mercedez in for service and windshield replaced. When I got my car back, 3/23/23, the phone charger with the cord, the stuff animals (6) and some money in the middle compartment were all gone.

I talked to Jon Fonseca about the problem. He said he would look into it and talked to his manager. The next day he called and he said there was nothing he could do about it and he would reimburse just for the phone charger.

I latter found out my family left gift cards from all restaurants about ($ 400 total ) in the back driver seat ( net) were gone too. I’m very disappointed. When I have my car to you, you should be responsible / in supervision of my car 24/7.

I need you to check your cameras and those who touched my car during the service. I am looking forward to…

Mercedes kept my car over 7 days, for a simple change. They handed me the car back all dirty, and dusty even when it has the stamp that it can be cleaned. Evelyn Luna from downtown the mercedes worker is the worst customer service employee ever.

She has no regard for how to actually give service to the customer. I had questions and she was extremely rude while I just wanted to know when I was getting my car back.

I have a 2016 GLA250 when paint started to peel off starting in 2020. Paint on plastic parts of car (front grill and rear cargo) peeled so badly that I took it to my MBZ dealer in Oxnard, CA. I was told your car is out of warranty, take it to a body shop with no compensation.

It cost me $350 to repaint the front grill. Cargo paint costs $700 which I could not afford at this time. Please be aware of defective paint job on these type of car. I purchased this car brand new from MBZ of Oxnard, CA.

my Mercedes failed the brake booster recall in 6/2022 and was towed from home to the FT Walton Mercedes dealership until it could be repaired.

Received a call to pick it up on 1/20/2023. It had 4 flat tire, rust stains on the outside of the car from a sprinkler system, back hatch button was broken, radio panel was blank, A/C had rusted and didn’t work, windshield wiper arms were rusted, car was shaking when driving due to the car not being started or moved in over 6 months. I have made over 200 calls to Mercedes -Ft Walton and the Mercedes Benz Customer service with no return call or it everyone else responsibility. I AM NO LONGER DRIVING THE CAR BECAUSE I DON’T TRUST IT. I JUST WANTED THEM TO RETURN THE CAR IN THE CONDITOION I GAVE IT TO THEM!!!!!!!

I Bought an 2022 e53 sedan in December of 2022. This was a certified car with 4600 miles. The dealership is Fields Mercedes of Jacksonville Fl. On February 25 I dropped my car off because the air condition was not working properly.

On the 27 the service attendant call me that they taught there was a leak in the system. On March 2 I walked into the dealership. I spoke with the service manager. he told me they had to order a part.

He said the part had arrived and that the car should be ready Friday. Well i called on Friday and could not get a service person , so they connected me to the service manager again. I left a message.

I hope that someone calls me to let me know what is going on with my car. This was my first Mercedes and and last. This dealership is a mess. The service employees…

B service done in Sept brakes inspected w/no explanation - Jan had to do rear brakes!!!! never advised-called multiple time w/no return call-1-23 spoke to mgr he was suppose to check that 3-1 still no call back.

Also 12-13 car in for warranty -given faulty loaner and after 4 days no work done so I took the car back (it sat outside for 4days) of course warranty is close to done!!! Owned MB for 40+years!!!!

I have been communicating (trying to) with the staff in your Mercedes Benz Salt Creek location. Unfortunately, they have not been very responsive to my request. They are currently in possession of my vehicle (2011 Mercedes Benz E550 Serial No.

WDDHF7CB8BA313145), which is sitting there for the 3rd time for the same service that was supposedly performed twice before. I have been informed by the rep handling my intake that the reason why the previous services were not effective is because they installed after market parts in my vehicle.

I was never informed that they were putting after market parts in my car to begin with. The reason why the vehicle is still sitting at this time is because they are looking for a certified Mercedes Benz part and are having trouble locating the part to…

I own a 2008 MBNZ 350 E (Vin #WDBUF56x38b226453) which I purchased in November of 2007 from Rusnak MBNZ in Pasadena, CA . The vehicle has 129,000 miles and has been used only 8,600 miles per year. It is still looking new.

This week, I noticed a fuel odor in the vehicle while it was sitting in the garage. My research showed that it is a known problem with the fuel tanks of MBNZ E class cars between 2003 and 2009. And MBNZ has had an ongoing warranty extension for 15 years from the original 4 years to cover this issue.

Since the delivery date of my car was two months before 2008, the 15 year warranty puts me two months short of the 15 years which every 2008 car gets. I feel that I should be covered for this well known problem which can be a heath and safety hazard issue and cause more…

I would like a call back. We bought a 2018 AMG E 350 S …back in November 14, 2022. We still have not received our license plate it’s been 4 months. Every month I have to go in to retrieve a paper plate.

Every time iMessaged the advisor for the paper plate renewal I felt as if he was bothered… He then kind of brushed me on to someone else to handle it. On top of that… the day we went to purchase our vehicle.

We had made arrangements to sign the papers and pick up the vehicle in the evening around 7 pm. And return our E class 350 lease. The 2018 vehicle was not cleaned nor ready for us to go. It was dirty inside and outside filled with scratches.

The advisor must’ve thought we couldn’t see in the dark, but we noticed everything and he told us to enjoy the car and bring it back in and one…

i drop of the car december 27 now january 16 car is not fixed it thy taling part is back order what is this part is back order the take long time for repiar for long time our cost and we r losar pl find how long need to fix time need car back urgent

Mercedes Benz Certified Pre-Owned Vehicle

On December 15 2022, we bought a Certified Pre-Owned vehicle from Mercedes Benz which was a depressing experience in so many way. We did investigation on what kind of vehicle to buy with a loyal dealership. Just to find out that MB stands for disloyalty. Their advertising is perfidious. Untrustworthy! So buyers beware. Our involvement since December has been dreadful and our encounter dreadful with everyday a new outrageous issue with this 2019 MB GLE Coupe. The whole encounter from day 1 has been a nightmare. Present day January 2023 Recently we were told that this 2019 vehicle has NEVER BEEN SERVICED Issues still as of now (pic available) 3 inch deep hole on the front surface of the vehicle Missing 4 air vents Missing 1 exhaust cover Deep…

My name is Ahmed Ahmed. I have a Mercedes Benz R350 2008. It is currently with the Arlington Texas branch due to brake booster issue. They are holding the care for a while and longer time to get a recall to start fixing it.

They neither giving me money to rent a car nor giving me a loan car. Even the reimbursement for my 9 days of rent is on hold until they fix the car. Currently I can't rent a car nor I have another car to go to work with nor they are fixing my car. Is that FAIR?

I put the car in a garage in Israel in the city of Petah Tikva because the sunroof does not close well from the outside. I took the car and really the problem was fixed Then after about a month +- I tried to open the sunroof from the inside and it didn't open.

I went to the same garage again. I think that when I was there before they caused this problem They checked the sunroof and said that the curtain of the sunroof needs to be replaced. They said that we are ordering the curtain and within two weeks the curtain will arrive and we will call you to arrive.

Two months have passed today and until now they have not taken care of my problem claiming that the curtain did not arrive i have gle53 cupe 2021 Vehicle license number 92711501 Phone number +972527995910

I own a 2019 Mercedes Benz S 560 with 36K miles. Although my vehicle is still under warranty, your Cherry Hill dealer denied service to my car under the warranty conditions claiming that the vehicle was "probably" hit in the bumper.

00 to fix the issue. The issue was "Lane assist not available " "Brake assist not available" and "Active Blind Spot Assist not available" messages that appear on the screen. The dealer's service people are claiming there was a damage due to a car accident.

Please note my car has never been in an accident not have I ever hit that vehicle anywhere. This is outrageous.

I filed my Bluetech claim on oct.1 sent paperwork certified All paperwork was in order It is now Jan 12023 and I haven't received my check or any notification This has been 3 months now Please. notify me when I can exspects my settlement check Respectfully Doug Carlsen

Dear Sirs, I have a grievance that goes as follows: I bought my dream car a new Mercedes S450 on 16th October 2022 in Saudi Arabia. On 24th November it rained heavily in the city of Jeddah which lead to high water level in some areas including the parking lot at work where I parked the car.

I came back to take my care later. To my surprise I found water inside the passenger cabin, Surprise turned into shock when Mercedes Jeddah agent work-shop reported that they need SAR 593k (USD 158K) To repair it. Which means that after driving my dream Mercedes for only 1200km in 5 weeks, I need to pay 80% of purchased price for maintenance due to a rain fall !!!

I just can’t believe it ! I bought a Mercedes S Class for gods sake, not a Chinese car. In the videos of the commercial, S class is…

I've had brake problems on a brand new car. I've taken it to the dealer for service multiple times and get it back in worse condition. I had to wait weeks for parts since they had to come from Germany!

I contacted customer service and they assigned an agent to my case (reference # 2-35463212958). I've tried calling the case owner 5 times today and didn't receive a single call back! When you buy a Mercedes-Benz you should get a high quality vehicle, but what you actually get is a piece of junk with lousy customer service.

I plan to invoke the lemon law and sue!